T-Mobile

I typically have patience and laugh it off at retail sales reps who are corporately trained by marketers. Marketers who went to college in bulk funded by government loans and graduate with no real world experience in selling where you actually have to care about the livelihood of your clients because your livelihood depends on their satisfaction.
No one here takes responsibility and everyone is selling on the features instead of benefits. I might as well ask a billboard for help. If you express a concern or need, they will push irrelevant «features» not solutions to relieve your problem or concern.
My problem is that I am missing text messages. They told me that I could buy a new phone and this would surely help. I ended up buying a new iPhone 6s Plus, which in itself, is a phone made for people who want their options to disappear but I understand that is not this store’s fault. It’s just a phone made for the masses adding to my frustration of being irrelevant to my individual needs.
Anyways I’m still missing text messages and forfeiting $ 75.00 an hour from leaving working from home to handle this every time I go in. I have been in 5 times already since I bought this phone and will be going in again this morning when they open in 30 minutes even though I was in there yesterday evening.
1^st time I went in with this same problem: I bought a new iPhone
2^nd time I went in: they were too busy (30 minutes of waiting)
3^rd time: they suggested I buy more gigs on the iCloud, (which I ended up doing)
4^th time: the clerk wanted me to pay a $ 50 restocking fee to return my phone and buy a new phone or wipe out this whole phone with no guarantee it would help. I said «no.» and decided to call Apple where I found out I didn’t need more gigs in iCloud and got a refund.
5^th time: they replaced my sim and told me to give the iPhone a chance because they have the biggest and best App Store on the planet. That was yesterday.
I’m under the speculation they their reasoning of giving me solutions that don’t work is to allow my 14 day return policy time to end so they can secure their sales commission.
I also think that the reason this Unilocal page does not have authentic photographs is because when they receive negative reviews they’ll cancel the Unilocal account for this store and reopen a new one.

Only 3 people for so many customers, Hmm you would think they would changed that by now. Some can be friendly and some look like they don’t want to be there so they take it out on the customers.

I used to come here a lot I stopped because of the manager I don’t know his name but he was chubby with glasses complete ass with his employees always rude very unprofessional.

After wanting to jump off a bridge while having a temp phone from metro for a couple of months. Black Friday had finally arrived… You see; I had already made up my mind that when I got another phone, I would get it on black friday. So when the day came, I was on a mission trying to find the best deal. It didn’t take long to find out that T-​mobile & Sprint where the best rated blk fri. deals of 2015. So I decided to start off by trying to visit a T-​mobile first; since I already have had Sprint service before and hated it.
I decided to be one of the first customers in line at the Bellflower T-​mobile store on Friday Nov 27 and was one of the first to walk in. (My experience): Store was clean, organized and colorful. Inviting and customer service to the 1,000 power was this representative by the name of Jocelyn that assisted me right away. I asked her as soon as she said how can i help you’ what where the deals for that day. She then paused for a second and made sure she gathered all her facts before quoting me or blurring out anything. She then proceeded by walking me over to the demo phone display center and pointed out exactly what phones where on sale and what the terms where. She then asked me a few questions to feel out my situation and what I was looking for. I explained and she seemed to understand right away and wanted to help me find the best deal for me, NOT their store. Which is a huge plus. Meanwhile she is explaining, she had GREAT sense of humor and positive attitude. Fast fwd Fast fwd, she asked if I wanted to run my credit and see if I qualify. I said Yes. She then asked me if I owned a small business. And I just happen to own one, so I said Yes. She then said that if I wanted, I had the choice to put it under company and would have a better bundle deal. I went for it. I was eligible for up to 4 lines for $ 180 a mo. Unlimited data *Unbeatable* … At the end. I had already been thinking of changing service on all my employee phones and with this deal I will be able to. Plus after Jocelyn got me the best pricing. She still pulled every string possible to get me the best deal and so that at the end I came out of pocket the less possible. Well congratulations Jocelyn. You did that! And gave me the best experience ever… Hopefully T-​mobile in its entirety can keep up to your excellent 2^nd to none customer service for as long as I end up being a customer. And thank you one more time for everything. You have definitely won my business and personal referrals.

I know it’s not the employees fault but this is always a busy store and everytime I come in it’s a long wait just tired of having to wait with 10 more people at a time with only 2or 3 employees just to buy a case soo today i saved money from buying one cause i got tired of waiting!

Grossly understaffed. Who thought it was a good idea to remove the payment machines? I’ve been standing in here for too long just to be making a simple cash payment. 1 star

This place is so ridiculous I don’t know why they took the paying machine away, there’s only 3 workers inside the store all I have to do is make a payment the waiting is too long. They should bring the machines back seriously or hire more people…

I FINALLY left Sprint after 5 miserable years of commitment. I chose T-​Mobile with the purchase of my new iPhone, I’m hoping for a better experience than Sprint.
I came in one day to see if I could still add insurance to my phone and had some trouble at first. I’m really glad the girl helping me, was the one to help me. The rest were guys… and honestly most of them looked like they didn’t want to be there. One in particular was somewhat rude and unprofessional. His name was Cesar. I observed him while being helped and he treated the customers really fake and belittled them; in which I mean trying to make them feel dumb.
At one point I really had to use the restroom and asked Cesar they had a restroom I could use. His response: «Yeah…but only for employees, they got one at Panda bro». There’s a Panda Express like three stores down. His response was more disgusting than the shit I had to take. I understand policies and respect private restrooms but a simple «no sorry» would have sufficed.
Only if you knew Mr. T Mobile Employee, I’m a big restroom supporting Unilocaler. If it wasn’t for the lovely friendly lady helping me I probably would have started going to the T Mobile in Cerritos, but I think you’ll be seeing me soon… for now.

This place really sucks no customer service, they just keep you waiting like you have all the time in the world.

I only really only visit 3 locations. The kiosk in Cerritos Mall, the store in Lakewood, and this store. This store tends to be pretty busy but I always have really good service here. Staff is knowledgeable and friendly. Particularly Nancy, (the big black dude, you all know who I mean, I forgot his name), and today Leon helped me and was able to answer my questions. I’ve had a few bad visits because one or two of the dudes working there but everyone else is great.