Washington Water Heaters

Purchased an Eternal Tankless Water Heater that was highly recommended for our home from Washington Water Heaters. Went with this company because of their great reputation. This tank came with a fifteen year warranty and lasted only about 4 years. Error code E27 on the tank and we have zero hot water. Called Washington Water Heaters and they informed us that Eternal Heaters has gone out of business and zero parts are available. Further informed us that we would have to replace the whole unit with a new Tankless system at their discounted price of about $ 2,500! I strongly feel that if they were a reliable installation company they would stand behind the products they sell and install and would honor the warranty from the Eternal Company that has now gone out of business and should replace our tankless water heater for free. So much for trusting them to be the best!

BE CAREFUL BOOKING WITH THIS COMPANY!!!
Their phone quotes WILL NOT match what they quote you over the phone:
I was in need of a water heater replacement. A day later, WWH comes over and (quoted 895) explains all the additional things necessary for installation.
AGAIN — GET THE QUOTE IN WRITING PRIOR!
I checked with the City and County and the charges and claims they made were completely bogus!

These guys ROCK.
PROBLEM: I had a tankless water heater where I was getting an error code. I tried to fix the problem with the self help tips on the manufacturers website. Unfortunately, that didn’t help. So, I called the company’s technical support and was told to clean some filters and the motors by disassembling the tankless water heater. I was told to follow instructions on their YouTube video and it’s safe to do the self cleaning on my own without using an authorized repair person. I’m pretty handy and thought I would try it. Unfortunately, the video was not complete. It did a good job of showing how to disassemble everything but no instructions on how to put things back together properly except to mention to put it back in reverse order. One of the critical components is connection to the gas line. Needless to say, when the tankless water heater had a mini explosion, I knew that there was an issue with the gas line and I needed to call a professional to diagnose and fix the problem.
SOLUTION: That’s where Len from Washington Water Heaters was a huge help. When Len came out, he was sympathetic to our situation. He diagnosed our water heater and indicated that it seems to be working properly but there might’ve been some internal damage that he’s not able to see. In addition, he found other issues that our original water heater installer didn’t do correctly — per code. At first, I was thinking that he was trying to get more money out of us but he validated each of the fixes by showing us the violations per the city code book. Len fixed these other issues. He also mentioned that he knows the exact video on YouTube that I watched to fix the water heater and knows why I experienced the problem. He took an additional step of contacting the company and worked with his manager to get us a replacement water heater at no charge. That was way above and beyond the call of duty. I’m so glad that I found Washington Water Heaters and Len. These guys have earned our trust and business going forward. They might not be cheap but you definitely get the job done right the first time. I would highly recommend these guys!

Jordan from WA Water Heaters installed a water heater at my place a while back. He was courteous and thoroughly professional and left me his card. So when my HVAC starting giving me issues, I gave these guys a call and asked for Jordan. I was able to get an appointment the very next day.
Jordan serviced my HVAC in a jiffy and then went above and beyond and reset my fireplace insert for no fee. Not only is my whole home warm but the fireplace is back! I know who I’m calling for when I get another issue or my HVAC finally needs to get replaced. Highly recommended. In fact, ask for Jordan when you call this company.

After five estimates to install a new hot water heater, we discovered Washington Water Heaters, and are so glad we did. Their staff is professional and knowledgeable. We have a hydronic system, and Len had to walk up three flights of stairs to our condo. The water heater was installed in a timely manner. We highly recommend Washington Water Heaters.

Had a hot water heater installed was quoted a reasonable price after they did the installation we were surprised with overcharged items such as a hot water heater pan. They did not tell us that it was going to be $ 129 for a hot water heater pan where I have purchased them several times in the past for as little as $ 20 the price for hot water heater pans can range from &20 — $ 40 do not trust this company.

My water heater started acting erratic and I had to reset it each time to get it to work. This opportunity allowed me time to do a lot of research. I must have called 10 to 15 companies asking about service and warranties. Some companies would not honor warranties. Some others would only replace tanks and others would charge $ 200 or more just to come out.
I liked Washington Water Heaters the best and went down to visit them. In that way I could get a feel for their competence and reliability. They had several service trucks stocked full of parts, and after talking with a few of the employees I decided that they were the ones to do business with. The basic visit was $ 129 and they said that there was a good chance they could fix the unit then and there. The service man came, diagnosed the problem and replaced the thermostat in about 30 minutes. He charged $ 50 for his labor plus the $ 129 for the basic visit, just as I was quoted. All new parts were covered under warranty. This is a great company and I would do business with them anytime.

I was really impressed with Washington Water Heaters. My water heater was leaking, I was super stressed out, I called this company and these guys had it all fixed before noon that day! Great pricing, super friendly and on time. Huge relief!

Had a Gas Water Heater replaced by Washington Water Heaters. They were very informative over the phone, providing information and options. Appointments were available readily and they were flexible with schedules. The installer was on time for the appointment and very direct with what he was going to do.
What surprised me the most was his patience with our old water heater install, illegal pressure relief valve install, and informing of any issues he found. If there were options to consider he made sure I was part of the decision and presented them clearly. It was his suggestion to buy a slightly different brand tank to help with the install with no additional cost to me.
I would recommend Washington Water Heaters to any one needing or considering a water heater install or replacement. I will consider them again for furnace work as well.
We had talked with a rep at Lowes about buying a water heater from them and then using their contractors to do the install. This is risky because you purchase the parts and don’t know who will show up.
Working directly through Washington Water Heaters was simple and easy.

Update: not sure who to believe, them or Sears agents???
I bought my water tank through sears since it’s a much better deal that way. Paid for all necessary installation and permit fees.
Washington water heaters calls and says they won’t come in and install anything if I don’t pay them extra fees.
Called Sears, they said that is incorrect and I paid for all fees necessary and said next time I should tell them to call Sears (since I’m not the client of Washington water heaters directly).
Anyways I was told there was an appointment set up for me today but washington water heaters canceled it.
Called back sears and they said Washington water heaters had an appointment with me on Friday… but then call washington water heaters since no one shows up and they say i still have to pay… who do I believe?
Then I call sears and another agent says sometimes contractors have extra charges but since I did not want to pay my order was canceled.
At the end I just hired another company myself (without help if sears) with a much better price. Sears said washington water heaters wanted about $ 300 extra on top of what I paid of $ 319 for installation. That’s $ 619 just for installation only (I already had water tank).
Anyways since they canceled my order I’m waiting for a refund from sears but glad I was able to call contractors on my own for a much better price.
Here’s what I really don’t understand: how could they NOT come in and assess my old water tank but over the phone assume I just owe extra money for parts they’re assuming I don’t have…,???
Btw my old water tank is totally fine, I just know they should be switched out before getting too old and thought to do it now than later.
Anyways hope no one ever has to experience the craziness I went through calling sears so many times and then calling washington water heaters to try and figure out who to trust on the extra fees.

My water heater was leaking and I got 3 bids that ranged from $ 1800-​$ 3000. Washington Water Heaters came down a little to beat the lower bid. They were great to work with and came out to view my installation first so I could get a firm bid. I appreciated that they were on-​time for the estimate and install. I would recommend them and use them again.

Washington Water Heaters is awesome. Our water heater broke and called another company out and received an extremely high quote and couldn’t do the work until the next day. I called Washington Water Heaters and they came out within a few hours with a replacement unit for less than HALF the price of the other company. Unbelievable. Tom and Steve were a pleasure to work with during the replacement and we couldn’t be happier. Thank you guys and I’d recommend you to anyone.

We recently bought a condo, and the inspector told us that the water heater was showing its age (it was about 10 years old). Also, it didn’t have a drip pan or earthquake straps, which is worrying. So I hired Washington Water Heaters to get a new one. I picked them based on their Angie’s List reviews, and because they were offering a free earthquake strap (parts & labor) for anyone who found them on Angie’s List.
When I called them, I was shocked to find out that they would be able to come the next day! I figured that I’d have to wait a week or two. They told me that they’d be installing a standard Rheem heater (our condo isn’t suitable for either a hybrid heat-​pump tank or a tankless system), and they gave me a price quote for the unit and installation. I’ve heard that Rheem is a great brand, and the price was very reasonable, so I scheduled a time.
The installer showed up on time the next day. Almost immediately, he encountered a small roadblock; the shut-​off valve for the supply line was stuck! Luckily, he was prepared for this, and had no problem replacing it with a new one. The rest of the installation went smoothly.
We were very impressed with their punctuality and professionalism. The price was right, and the new water heater is working perfectly. And we feel much better knowing that our home isn’t going to be flooded if an earthquake hits.
When this water heater bites the dust, I’ll definitely be calling Washington Water Heaters again!

Both Len and Steve from Washington Water Heaters came to do a dual hot water heater install at my home. They were respectful towards the home, laying down drop cloths and promptly cleaning any small drippings that happened. Len was very friendly, happily explaining each installation step along the way. Bottom line, their quote was reasonable, the quality of work was excellent, and customer service was outstanding. Thanks Washington Water Heaters.

Had a great install by this company.
We called and ordered from Sears and guy who showed up was excellent, efficient, and his rates for the bit of extra plumbing needed to fix an old home-​owner special (ie done but not very well) was fair and well worth it. For the inquisitive sorts out there, it was $ 100 more than quoted by Sears who of course never saw the pipes as they were and who fairly warned me that if any additional work was needed once the installer for there, it would be discussed before the work commenced.
I have already recommended my folks to this company and they are getting a larger water heater installed soon. Wish I remembered the guys name who visited us, he was great.

I called them as they’re a local company. I had some questions about a tankless water heater and I explained that I was looking for some answers. That would let me plan out what I was doing and that point, I could decide on the size and price of what I wanted to do.
The person answering the phone only kept repeating what size tank I had and seemed to be hell bent on giving me the cost for each option. I’d rather they listen to my questions, prove themselves to consultative and on my side and they would have earned my business.
Very bad training from the management here. That staff don’t know how to deal with customer calls is their fault.

Tom and the guys helped me out in a tight spot one cold winter day. Our furnace took a poop and they were able to get it back up and running with an inexpensive fix. Other companies wanted to replace the whole unit. Another local company even came out and said it needed to be replaced. WWH was sure it was just a controller, replaced it, and viola, it is still working to this day.

I had 2 water heaters that needed replacing and Tom the tech came out and installed both within a short time period and the price was good. His work was very professional and he was friendly and knowledgeable. He did not try to oversell any of their products and I appreciated his humor. I definitely recommend this company.

They are a Sears installer. if you order through Sears you get the best price. talking with them directly results in price doubling. of the five or so i called they priced a new power vent gas tank at $ 2,300 and others from 2k-​5k. Thinking most people need one right away they can get the huge markup. Not in a hurry here so ended up ordering install through Sears and the tank direct with Pacific Supply saved $ 1,200. For fun I called Washington Water heaters and asked just cost on same tank they marked up $ 900.
Shady industry right up there with windows, siding, and used cars.

Great Service
My hot water heater went out and flooded my son’s room. Washington Water Heaters installed a temporary tank and then installed a tankless water heater after going over all my options. They were knowledgeable about PSE rebates and Federal Income tax credits. They worked hard to get the job done and converting from electric to gas heating and utilizing existing duct channels so as not to tear up my house.