North Coast Lighting

Marcy Smith’s help was invaluable in creating the perfect lighting for our new construction house.
Marcy perfectly addressed 3 challenges, bright open top floor main living, middle floor with remodel constraints and basement apartment with minimal ceiling heights and dark corners.
No project of this size is without issues but each one was addressed promptly and professionally. As a former Californian, the lighting was of major importance in the building of our dream house and we could not be happier with the result. Our project is viewable on Houzz
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I have never experienced such terrible customer service! Will never refer or go back. All because I had a question and the other customer that was there was more important. Large order, I get it, it’s your income. The other customer the sales associate was with even said to assist me, that I just had a question, then the sales associate said to her…“well you were first.” Finally she helped me, but was sharp, short and rude. I was going to place a big order, but you lost out lady! Going elsewhere, extremely disappointed.

I’m super impressed with North Coast Lighting. Their customer service is exceptional. I placed a large order via amazon. Prior to placing the order, I called customer service. They helped me determine the right lighting components for my application. When Amazon said my order had been delivered but I had only received half of it, they investigated immediately, followed up quickly, and advised me the remaining items would be delivered later in the day. Everything arrived perfectly. When my electrician arrived to install them, I learned he had previously wired the rooms for low voltage lighting (due to a miss-​communication on my part). So the line voltage lighting I ordered from North Coast would not work. I submitted a return request through Amazon and North Coast approved it within minutes. I called customer service and asked if I could personally return the items (I live in the Seattle area) and they gave me the option of either shipping it back or dropping it off. They were very gracious about the situation considering the return was due to my miss-​communication. I need several fixtures for my upper floor in the near future and will definitely shop North Coast lighting. A big shout-​out to both Ladd and Ryan who helped with placing and returning the items.

I had an excellent experience at North Coast Lighting. Their staff is helpful and friendly from the showroom in Bellevue to the Warehouse — which is about 2 miles away.
The lighting is reasonably priced, and the people were very helpful. I expected to go into a lighting design store and pay 3X what I did. I actually expected to only go in for design ideas, but I ended up purchasing two beautiful fixtures. With verbal directions (they asked if I needed them written down) and GPS it was very easy to find. Its by the Ballet company and it is indeed in a group of warehouses but I did not find it hidden. I was willing to drive the two miles to the warehouse, if thats the reason I saved so much.
I loved that they carry much more than your everyday, big box store designs. There are some very cool and different designs for living/​bathroom/​dining/​outdoor and I found the prices, even on the outrageous designs that I wish I had a space for, to be very reasonable. Sure, there are some very high end pieces, but for the most part its very reasonable.

Purchased a large number of sconces and fixtures at the showroom. the staff there is helpful and polite. The selection is the best for high end lighting in Bellevue. So why the rating of 1 star. As with the reviewer Eric M. the nightmare starts after the purchase at the store. They have a new policy that customers have to pick up all merchandise in the Warehouse before this you picked items up in the store and it was a decent shopping experience if overpriced. But the Warehouse is another story.
I ordered a single very expensive cabinet handle for $ 36. They said it had to ship from the manufactuer in LA. I thought nothing of it at the time. Six weeks later they called me saying it was in the Warehouse. I spent the next hour trying to find the warehouse which is very artfully concealed in a series of warehouses with separate drive ways and the only sign was for North Coast Electric — which is a different company in a different warehouse strip. The warehouse has no sign except a very small one over the door Even when you know where it is you can’t find it — they make no effort at all to allow customers to find it seeming content to make that as hard as possible — its like they worked to conceal it.
So I go in and three people are crowded in a waiting room so small that you its like you are in an elevator with the other customers. they were ALL complaining that they couldn’t find the place and while waiting the single staff guy fielded two calls from lost customers who were also trying to find the warehouse.
Then half an hour later when they finally finished with the poor guys in front of me (couldn’t find their stuff, spent forever looking through unfiiled papers), they told me that I owed $ 18 freight. The handle weighed maybe three ounces, took six weeks to get here from LA, they made me come to their Warehouse to pick it up and then wanted to charge me half the price of the handle fro the privilege of spending an hour picking it up from their warehouse!!! Even the warehouse guy was embarssed so after half an hour more on the phone they waived the frieght charge. I will never go back there again. Its a nightmare!