Malinda Zampera – State Farm Insurance Agent

We have been with State Farm for decades for most of our insurance policies, and have had the pleasure of working with Malinda for the last 7 years as our personal State Farm insurance agent. Not only is she knowledgeable and helpful with keeping our policies current and appropriate for the present in order to be the most cost effective, but she is very personable and a pleasure to work with. I highly recommend her for your insurance needs and can guarantee you will enjoy working with her. Love her in the State Farm commercial!

Caleen was very friendly and helpful providing me information on insurance quotes and rates! Very knowledgeable and I felt she truly had my best interest at heart when helping me chose the right plan for what I needed.

Malinda and Ashley are the best insurance agent one could ask for. They provide excellent customer service and show concern for their clients well being. I have always been impressed in their ability to think strategically by evaluating the client’s needs across multiple year spectrum. Highly recommended!!!

Malinda and her staff really impressed me with their exceptional service. I had just moved to Washington and needed to get insurance for my vehicle. As I was coming from out of the country, I also had various (and endless) questions regarding the policies and driver licensing. Ashley (the staff that helped me) was very knowledgable and helped me with all my concerns. She explained the different things I can do with my policy and found ways to help me get the right things for me with the best savings. On top of that she’s very easy to talk to and it was a pleasure to get my insurance from her. Couple weeks later I had more questions regarding my coverage. I went back to them to ask about it. This time Malinda helped me. She was very approachable, helpful, and patient.
If you are looking for knowledgable agents and great customer service, I recommend getting your insurance here.

I’ve been with this company since 2006 and I was faulted for my very first accident last year. My experience with the company was a positive one until this happened.
On Christmas Eve (2014) I received a notice that SF canceled my auto insurance policy due to my accident (my first at fault accident in over 20 years of driving). Merry Christmas and Happy Holidays to me and my family! So, I call at the beginning of the new year and was told that I wasn’t being canceled, only «downgraded».
Moving on, I was told my premium was going to go up, beginning in March, from 125.00 to 180ish dollars, which I was fine with.
March 20^th rolls around and 350.00 was automatically taken out of my account, and a week later I receive an automatic withdrawal notice informing me of this. So, I call and do not receive a call back. At this point, I chalk it up as a mistake I’ll be refunded for, so no big deal.
April 20^th arrives and yet another 350.00 is automatically withdrawn from my account, and again a week later I receive my automatic withdrawal notice. I call the office (until I reach an actual person) and I’m told that SF underwriting made a mistake and my actual premium will be much higher than the 180.00 I was quoted over the phone.
So, two things:
1) Thanks for not figuring this out for sure and letting me know. You have effectively taken choices out of my reach. If I would have known my premium was going to be this high, I would have switched insurance companies before now.
2) I should be receiving my automatic withdrawal notices BEFORE you take funds out of my accounts, NOT after.
So, May 8^th I switch to another insurance company and cancel my SF auto insurance policy.
May 20^th rolls around and yet another 350.00 is automatically withdrawn from my account, and this time they didn’t even bother sending a notice at all. I call the office and am told «There was a nationwide issue» and that I will be refunded within 30 days.
Needless to say I am going to the bank today and changing all of my account numbers. After being with the company for so long, and after over 3 months of troubles with this office, Malinda still hasn’t seen fit to call and apologize for the trouble her office has caused.
Thank you SF for being highly unprofessional to a loyal customer.

When I moved to the area in May of 2011 I had been with the same State Farm Agent and then his son for almost 30 years in Florida. I called Malinda’s office and was immediately relieved as the staff was so kind and welcoming. I have just about every policy you can have and I could not be more PLEASED! The service is exceptional and the entire staff is just like family. Ashley A. is AMAZING! She is thorough, detail oriented, kind, patient, helpful, and goes way beyond her duties to ensure her clients are protected. Ashley A. is thoughtful and just does a wonderful job overall. I am extremely pleased and would not want to go anywhere else! Thank you so much!