MAC Cosmetics

I’m usually very patient, I have no problem waiting to be served or wasn’t greeted. I’m also not the type of customer to bug the sales person about each different products. So, I went to mac store knowing what I wanted to buy, one empty palette from mac. I asked the sales person where the palette is located, and she just points ‘over there’. So, I asked her again, ‘where is that’. She still pointing at some rack. Okay, I thought I couldn’t see the palette I’m looking for, so, I headed over to the rack she pointed. and saw nothing but eyeshadows. I came back to her to ask a more specific question, «Do you sell an empty palette here? If you do, can you please tell me where it is?» Guess what? She scoffed in front of me, again, pointing her fingers ‘over there’. Seriously? I was really holding back myself not to scream at her face, so I just walked away.

I went in today just to stock up on my Fix+ and that was it. I was in the store for literally 10 minutes without anyone asking me if I needed help, if I have been helped, or if I was doing okay. I stood in line for another 5 minutes waiting to just purchase the fix+ and the lady was rude. If I ever need to restock on anything I will just order it online than going through this again. I waisted 20 minutes for a simple product.

Love MAC, but I always go straight to the MAC in Nordstrom to avoid this place. The staff is just confused and I’ve never had a pleasant experience here, which is strange because MAC stores are usually great. It’s just this location that isn’t.
Probably the weirdest/​funniest thing that happened to me was this woman trying so hard to sell me a spray to keep your makeup fresh. She wouldn’t let me use it for some reason (and I asked twice), but decided to keep spraying herself with it instead. Her makeup literally looked like it was melting off her face. Then when I told her «no» for the 3^rd time, she hid it behind a cardboard cutout that was in the store and walked off. Huh? The other few times I went in, I experience VERY pushy staff every single time. Seriously, just go to Nordstrom.

The team here is new and incredible! They are helpful, knowledgable, and very talented artists! I highly recommend this location!

Kaitlyn just gave me a makeover and was beyond fantastic. MAC is known for their bold look, but I am a little more natural/​minimalist, so I really appreciated how she chose products that worked with my personal style while at the same time giving my look so much more polish and some wow factor. such a great experience-​it turned me into a MAC girl!

Horrible experience at all the MAC stores. I’ve never been greeted when walking in, not ONCE. It usually takes them a few minutes and me standing my some product staring at the same things or testing the lipsticks by myself. The last time I went in I actually got a lady to help me pick out a nude matte lipstick. There was only one other customer in the store besides my friend and I (she was getting some fake lashes put on) and 3 associates were gathered around her while I was standing there waiting for someone to help me. Finally a black haired lady with extremely overdone eyeshadow and foundation asked if I needed help and I asked if I could sample «faux» because there was one right on the shelf and she said no because they were out of stock. I tried explaining to her that there was one on the shelf but she kept saying no there isn’t and I couldn’t sample it so I just asked what color would she recommend then. She picked up a liner and a lipstick and put it on me. As soon as she was done she went back to her buddies who were marveling at the lady with fake lashes. I pretended to keep looking in the mirror until she turned around and came back over but that took quite a few minutes. I asked what colors she used and she flat out refused to tell me. The only thing I got out of her was viva glam. By that time I was so fed up with the lack of service I left and went to the MAC counter at Nordstrom. Immediately upon arrival I was greeted by a very smiley and nice woman (later found out she was the manager for that section) and asked her what viva glam I was wearing and bought #2 from her since she cared about my business. I told her about the rude lady at the store and she said she would talk to the manager there and what not. Every time I need/​want something from Mac, I don’t dare set foot in the full store. I just go to Nordstrom.

The staff is amazing! Especially Hillie/​Hilly (I hope I’m spelling her name correctly). She has helped me most of the times I have gone in. :)

I’m thinking that this store has gotten new staff within the past year or so, because I came in here today with my daughter, looking for a new lipstick, and the staff here were incredible!
The MAC line itself speaks for itself, so there’s no need to review the products. They are great. But faced with thousands of options of lipsticks alone, I needed help (with formula and color, primarily), The gal who helped me was incredibly friendly, patient and knowledgeable about the product line. Darn if I didn’t get her name; she definitely deserves a shout-​out! She’s a gorgeous young woman with long, curly dark hair. She was just lovely; so so nice. And her recommendations were spot-​on.
I took quite a while trying on all the lipsticks and the lady who was helping me sterilized all the testers first, and gave me her honest opinion on each.
I really had a great experience here. Had I more time, I would’ve asked for a make-​over. Perhaps next time.

Horrible service! They help you buy things, but won’t help when you want to return or exchange!

So happy I decided to have my makeup done for my photo shoot! The girls were all very personable and friendly. Kayleigh did my makeup application and did an amazing job! I’ve had so many compliments on my makeup! Such a great product and artists! Thanks lady’s!!!

One of the worst Mac stores. tiny and confusing with unhelpful staff. I’ve come in here twice now with minimal makeup on and didn’t get so much as a greeting. I guess they assumed I wasn’t going to spend a lot of money there. I am ignored every time I come here and they really need to get over themselves.

I like MAC products, and have been purchasing them for a few years. I’ve been to several locations in Southern CA, and always been happy. Part of the experience, is the personal attention that you usually get in these types of stores. I know a lot depends on whoever is working on a particular day, but I have to say that I was not impressed by the customer service of the people working here on the day that I was in (and there were 3 of them). I’ve gotten more help, and attention at a Macy’s MAC counter than I received here.
I was trying to remember the eye shadow shade that I had previously purchased, and was not given a lot of help. There was even a make up artist there (who wasn’t busy), and I ended up going with her weak recommendation, but it would have helped if she had actually maybe tried it on me, or taken a little effort to provide me with advice based on my skin tone. Anything?!? It doesn’t make much of an impression when the staff is acting too cool to be there. A customer service review may be in order.
In any case, I made my purchase, but left with the feeling that I would not bother coming back to this location.

Not that anyone reads reviews for makeup stores, but be warned: this store does not accept returns without a receipt, even if you have the card you made the purchase on. The staff member who did my makeup and then checked me out did a great job, but forgot to give me my receipt — there was none in the bag when I looked at home. As a result, I wasn’t able to return some expensive cosmetics that I realized I didn’t need.
The staff are good, but the return policy is harsh enough that I don’t have any reason to come back here.

Great customer service here from the store manager, Steven. Also it’s nicely set up and not at all crowded.

Come see this amazing team of artists for everyday makeup or special occasions ! They will hook you up !

Yay — I am so happy a MAC is now in Bell Square and I don’t have to drive to U Village to get my makeup fix!
The artists that work here are so knowledgable and helpful in teaching me how to do the perfect smoky eye :). I also love their recycle program so I can turn in 5 empty containers for a free eye shadow. I’m a MAC addict!