Kiehl’s Since 1851

James and Melissa work very well professionally. They provided great facials while helping other customers at the same time!
They took the time to listen to our needs, then recommended great products after analyzing our skin types.
While waiting for our face masks to do their magic, Melissa gave us mini hand massages.
This was a wonderful opportunity to try their products. There is a product to address all my skin care concerns.
Love the samples I get to take home.
Excellent customer service. It’s a pleasure to shop here.

I’m normally not one to pamper myself and if not for my wife, I’d probably not step foot in a beauty place such as this. However, since we happened to have a date night at the mall, we stopped into this store to browse their offerings. Melissa and James were very knowledgeable and helpful. I learned which products would help properly maintain my skin to keep me looking young and youthful.
Melissa gave me a complimentary mini facial with a hydration analysis, while James worked with my wife. The only thing missing that would have made this truly great was a back massage chair from the Brookstone store 3 doors down!

— Customer service varies too much–
I came here today to get my ultra facial cream because I had great customer service from Michael last time. I told him I want some samples, and he gave me like 3 of each. He also gave me stuff to try that I didn’t ask for. I got 17 samples total, including a small bottle of «clearly corrective dark spot solution.»
Today I came here because they’re sunning a 20% off for friends and families. Amanda greeted me with no smiles. I told her I want to try some stuff, and she said «ok just let me know what you wanna try when you are ready» and was about to leave me alone. I told her I actually know what I’m getting and I showed her the list of stuff that I wanna try, she then told me two stuff ran out and grab the rest. She only grabbed one each, so I asked her if it’s ok to get 2 each. She didn’t say anything and grabbed them for me. Over the whole transaction she didn’t smile and had a poker face on. It made me feel REALLY uncomfortable. I wonder where Michael went because this woman definitely doesn’t know what’s customer service is about. When customers want to try stuff, it means they are interested in the products and want to try it before they actually buy it. Besides, she only gave me a small pack of «clearly corrective dark spot solution» instead of the little bottle like Michael did last time. I was so happy to get my large bottle of ultra facial cream today, but Amanda made me want to get the small one instead because I felt I been treated like crap.
I’m really dissatisfied with her service today because during the whole transaction she looked like she REALLY WANTED TO GET RID OF ME. It’s a shame that a great business like Kiehl’s hire this kind of person, and I will refrain from getting anything from this location due to the poor service.
PS. I’ve heard from my friends that male customer service are nicer. I suggest getting service from the guys who work there instead.

This was my first time at this location and I liked it a lot. The place was great and well organized. The person helping me was very knowledgeable and helpful in assisting me with my purchase. She answered all my questions with confidence and that makes me feel good about spending my money here. I will be coming back to stock up!

I forgot the girl that helped me, but she was super nice and recommended me some good products for my skin type after explaining to her my needs. She also gave me and my friend three samples to take home! Amazing! Now if I just remember her name…
I also wish they have more products targeted for men with different skin types. I do prefer Kiehl’s than Aveda, maybe it’s just their neutral store design.

Professional Friendly staff. The products are exceptional. I love the shampoo and conditioner.