InSpa

Audrey is amazing and always makes my brows look absolutely perfect! I highly recommend her for a brow wax.

Walk in pedi. First time customer. I asked at check in if I could have more massage time or a scrub since I didn’t want polish. She said she would see what she could do and i was told the service was, 45 minutes. The technician confirmed no polish so I thought she’d fill that 15 minutes with more massage or soak. I even pointed out some dry patches. But I got a basic pedicure, no different than a local, neighborhood nail place. Not what I expect from a chain spa. I was out in 30 minutes for $ 39. Why shouldn’t I get 45 minutes worth of service? The tech was very personable but at the front desk when I said I was disappointed at the short service, that I requested extra massage ahead of time, all I got was a sorry. No discount or some product samples or any other gesture. I was, so looking forward to it but it just bummed me out that I would have to fight to get what everyone else gets. It shouldn’t be that much work. Won’t go back. UPDATE! Originally this was a 2-​star review but I upped it one for the following… The next morning I was contacted by their customer service and asked for a few details so they could look into the incident so I obliged with my full name and time of service. The morning after that, they offered to make it right and I was very happy that they took it seriously. Great job, InSpa. I will try you again.

Best facial and skin care products. Diem does an amazing job making my skin look younger! I always feel so relaxed and rejuvenated after a fabulous facial.

What an odd feeling, being able to sit and stand without constant pain. I work standing AND hunched over a computer so my shoulders have been murdering me. The only complaint about the whole experience is that it was too short. I had a 25 minute tension relief massage with Richard and it’s amazing what was accomplished in such a short time – pain free shoulder blades! It was very comfortable and calming, and you are definitely well taken care of at this location. Check out their facials, they do an amazing job!

I decided to drop in for a massage at InSpa in Factoria today. I was lucky that there was an opening for a Tension Relief massage 15 minutes from when I stopped in. Richard was my massage therapist. He is probably one of the best massage therapists I’ve been to — very skilled, knowledgeable, checked in with me to make sure I was happy and knew exactly what to do. Within a few minutes, my tense muscles from long hours of sitting at a computer, was already feeling much needed relief. The whole experience was top notch. I’ll definitely be back soon to see him.

It was the worst experience I never had in a SPA !
I went here with 4 little girls for my niece’s birthday. I bought a «princess experience», it’s a special care for little girls no???
The employees were very unpleasant with the children and not patiente of the whole. The employees were really in a hurry, the care was extremely fast, my older daughter was not even able to sit down, the employee put her nail polish while she stood next to me.
The children were not able to choose their nail design, the employee told them in a nasty way: it is a flower or nothing!
The person in charge of the store pulled curtly my other daughter by the arm so that she leaves her seat and we had to go out of the SPA while the nail polish was not still dry!
My small princesses were very sad of this experience.
If you want a pleasant time for your girl, NEVER GO IN THIS HORRIBLE SPA !!!

I wish I had read Caroline H’s review before coming here — I had, without a doubt, the worst customer service I have ever experienced. Unilocal should allow negative stars for this place.
Let me set the scene:
I’m 30 days away from graduating with my master’s degree, so my mom booked a tension relief massage for me as an early gift, and we went to InSpa together. Unfortunately, I had Sonya as my massage therapist.
The goal was a tension relief massage, not a tension-​inducing one.
Sonya is one of the worst humans I have ever met, and I don’t say that lightly. No sooner than I had gotten on the massage table, she proceeds to tell me (after meeting me for the first time only three minutes earlier) that the reason I was stressed is because I was overweight. She then went on to lecture me about my nutrition and ask me about everything I was eating, about my water intake, sleep habits, exercise habits, etc. All while «massaging» me, which was nothing more than her stretching my arms into extremely uncomfortable angles and asking «does that feel better?» Uh, no, it doesn’t.
After being attacked about my eating/​exercise/​sleep habits for about 10 minutes, I finally told her that the reason I haven’t been able to work out more lately is that, for the past four years, I’ve been working full-​time while putting myself through a nationally-​ranked Business school at night. News flash, Sonya, THAT’s why I’m stressed.
She said «I just say what I see. Surely you can forgive.»
That was the final straw. I buried my face in the table and said «I’m done, please leave the room so I can change.» I had to repeat this phrase not once, not twice, but five times before she left the room.
At this point, I’m sobbing. I have never been so embarrassed and humiliated by a total stranger. So I pull myself together and wait in the lobby for my mom. I was shaking, and I felt like I was going to throw up, all because of this evil, twisted person.
And then I check Unilocal… And I see that I’m not the first person this has happened to. Unbelievable.
So, InSpa, what does it take? How many customers will you lose because you allow this horrible employee to offend them without consequence? You ruined my day, I left more stressed than I was when I arrived. The only thing that makes me feel better is the knowledge that I will never be back.
So, if you’re a prospective customer and you’re reading this, save your money and your sanity, and just go to Gene Juarez.

Sonja is the Best massage therapist at inspa.
My husband and I have been seeing her for a couple of months now for Swedish and deep tissue massages
We love her and will not see anyone else.
She understands the mind and body and knows what it means/​takes in order to relax and heal.
Stretching and massage is part of her therapy.
She is very consistent with her therapy. She will listen and follow through if you need a relaxing, gentle or deep tissue massage.
We are very blessed and happy that we found sonja… If you see her you will not regret it!

I bought my girlfriend a gift card here because I knew they were such high quality.
She loved it and will definitely go back to use the rest of the card. She must really like it enough to tell me about that, and it must be true!
The staff is nice and are careful. My girlfriend was also taught how to do her own eyebrows free of charge after she got them done.

Nice staff and good service, Sami did my eyebrows and did an excellent job, she was careful and spent time making sure they were perfect! Store didnt feel «spa-​like», and felt dark, so i took off a star. I felt like i was in an old building quickly covered up with cheap white paint. Staff was decent in the front, but they could have been more happy and lively.

I was feeling extra stressed and sore so I decided to make a spur of the moment appointment for a 1 hour deep tissue massage at this location. Unfortunately this ended up being possibly the worst massage I have ever had.
My appointment was for 5:00 pm and I arrived at 5:02. I was quickly checked in and shown to my room. I wanted to go to the restroom before getting started and unfortunately had to wait a while for their 1 restroom to be available. By the time I was able to use the restroom and get settled on the massage table it was around 5:10. I was hoping I would still get a full 1 hour massage, but had a feeling it would end right at 6:00. This could be understandable as I could have arrived a little early as to have time to get settled and use the restroom.
My massage therapist was Sonya. My initial impression was a good one, although that didn’t last very long. She discussed how she would look me over and we would communicate to locate and work on high tension areas on my body. I let her know that I had been in a car accident some time back and still experience some stiffness in my shoulders and neck. She told me she had been a massage therapist for 10 years and had experience with car accident injury patients. This reassured me. She stretched me and seemed to be able to point out all of my problem areas quickly. I quickly realized this wasn’t going to be a traditional deep tissue massage. It reminded me more of a Thai massage with all of the stretching. The massage was going ok, a little rougher then I would like. There were times I would tell her it was too rough and she was just say «uh huh», but not lighten up.
But what really made this massage the worst I’ve ever had, was Sonya’s idea of small talk. About 10 minutes into the massage she started to make comments about my body. She let me know that the kneading she was doing was to break down the fat and cellulite under my skin. She asked me if I am trying to lose weight or if I want to lose weight as I should. Granted I could go to lose some weight and tone up, but this isn’t her place to say so. It caught me completely off guard and made me feel extremely uncomfortable.
She asked me about my diet and what I do for exercise. She suggested a work out that she did to lose weight and even had me open my eyes to watch her show me a stretch she does while on a treadmill. She suggested that when I go out to eat, I get a salad with no dressing on it. Earlier on she had asked me a few personal questions about my age and whether I was married or had a boyfriend. My having a boyfriend and being almost 25 led to the assumption that I would be getting married soon When I tried to laugh it off and tell her I wasn’t getting married soon, she told me that I better get started losing weight now and prepare so that I could look good in my future wedding dress.
Keep in mind this went on throughout my ENTIRE massage. At first I would reply to her questions, this turned into a simple «uh huh» which turned into completely ignoring her. I hoped my lack of response would help her to realize how uncomfortable she was making me, but unfortunately it did not.
I couldn’t relax, I felt judged and uncomfortable. Don’t get me wrong, I don’t think that Sonya was being mean or malicious in anyway. I think she was just trying to be helpful, but it simply wasn’t the time or place. She isn’t my Dr, I did not warrant her opinion, I am not seeking her advise. I simply wanted a relaxing massage to relieve stress and tension. It should be common knowledge and basic massage etiquette not to comment on a clients body when they are exposed and vulnerable. I was so uncomfortable I couldn’t relax and the fact that she was really pulling and stretching me while tense makes me worried the tension I had will now be worse. Plain and simple it was inappropriate.
My massage ended 6 minutes before 6:00. So I was about to pay for an hour long massage for ⁴⁰⁄₄₅ minutes of actual massage and my massage therapist commented on and critiqued my body the entire time.
I walked out and the receptionist asked me how my massage was. I told her it was «ok». I was feeling so awkward by this time I just paid, absolutely did not tip and left. The whole drive home all I could think about was how I felt more stressed and tense then I did before the massage. When I got home I decided to call and ask for a full refund. I should not have to pay $ 79.00 for a horrible «one hour» massage.
The receptionist was very understanding and even implied that this isn’t the first time this kind of feedback has been given for Sonya’s massages. She spoke to a manager and immediately gave me a full refund. I was impressed by her handling of the situation and quickly finding a solution. Although today’s massage experience was horrible, I have had other good experiences with other services here.

The only reason I drive all the way and go here is because of Diem. She’s the best for any kind of waxing service.

Sometimes there’s a reason you pick a nicer spa than the quick Asian run nail salons for pedis and manis.
Sometimes it’s just nice to have a higher level of professional treatment and I’ll happily pay the money for it.
Sometimes it’s nice to know you’re in a clean environment where don’t have to worry about unhygienic practices or tools.
And sometimes the places you expect more from as described above simply miss the mark. I can’t say this is the case for all InSpa locations but definitely for this one. For getting a pedi, I left with bleeding cuticles, a terrible color application and was even yelled out for smudging a toe at one point with the tech saying she couldn’t fix it.
No thanks.

I want to give this place 3.5 stars but I’ll be generous and round up to 4. I wasn’t able to make an appointment with my regular massage therapist that I see up in Everett — and normally I’d skip a week but I was having the worst migraines and decided to get a massage.
Usually I get an upper back, neck and head massage but today I opted for a full body massage with a focus on my head, neck and shoulders. Seeing as I called the day of, I was happy that they had 2 appointments available. The spa seemed very clean — nothing super fancy but decent enough.
When I walked in, I didn’t realize there were two entrances and I sent in on the mall side where I saw a bunch of people sitting in pedicure chairs. The technicians looked up at me but no one greeted me which I thought was rude — nor did anyone even make an attempt to smile — but I guess that happens.
I walked through the spa, following the signs to the registration area. There, the girls were at least friendlier. Laura came out and greeted me — she was very friendly and professional. The atmosphere of the room was cozy but relaxing — and there wasn’t TOO much outside noise.
The massage overall was good. I’ve been going to my other massage therapist for so long so it was a little weird to have a massage done by someone that wasn’t her. However, she used good pressure and ultimately helped me to minimize my migraine under my direction so I was happy about that.
I don’t know how much massages usually cost but a 60 minute one here plus tip was about $ 100. It seemed a little high to me but I guess that’s just the going rate?

I went to In Spa for my first massage experience and I was pretty darn satisfied. Obviously these kinds if things are pricey, and I only got the 30 minute tension-​relief massage.
Making an appointment was easy, and they asked if I had a preference of a male or female masseuse. I ended up with a middle aged man, but it was not uncomfortable in the least. He told me just what to do, and I did not feel weird about being half-​naked because he was very professional.
He didn’t talk at all, which was great because I just totally zoned out. There was relaxing meditation music playing, low soft light, and warm soft sheets/​blankets.
My only complaint is that I wish it had lasted longer for the $ 45 (plus tip) that I paid. Nothing too fancy, but just what I needed.

I had a bikini wax and a pedicure today. I’ve been to this location before and felt like the staff is pretty capable and knowledgeable. I am usually happy with my services. I don’t get to go very often and I forget who I have seen in the past. Today, unfortunately, I was let down. My wax service was by a girl who said trained and was currently teaching at the Aveda institute. So I thought, «great, I have someone who will do a good job». Nope. I told her the wax was too hot and she didn’t even try to cool the off the wax or turn the temperature down. Then, after she was done, I noticed that she left large chunks of wax on me, which got stuck to my underwear. Next my over priced pedicure: I had to ask the woman to use toe separators because she was getting polish all over and didn’t even file some of my toe nails down. I have red toes with jagged edges, nice… For $ 40 totally not worth it at all. Great, Factoria Inspa, you have made me lose faith in you! I used to love you. For the prices you charge, I expect spa quality.

Place is clean and pretty; staff friendly and helpful, and location is convenient for me. Had two facials here and two pedicures– they were very nice and I enjoyed them and thought they were for a fair price.
However, had my first ever manicure 7 weeks ago. My son ordered it and treated me, so I was not sure what KIND of manicure it was. Felt good, lots of colors to choose from, got heated moisturing treatment, very nice. Nails looked shiny and wonderful, I was happy.
Fast forward 3 weeks later and the polish began to chip. Okay. Problem though: at the same time all ten of my finger nails started to BREAK and CHIP. They all broke off all the way down to the quick! Then my nails started PEELING.
Although my son apparently signed me up for something different, it seems that I MIGHT have gotten a «gel manicure» without the proper after care instructions for removing the polish after 2 weeks.
InSpa looked in to this matter, and they were nice enough to provide with me an apology (in case it actually was the gel manicure given by mistake, although we just don’t know for sure!), and a gift card for future service. I felt this was extremely fair of them, and I am very happy that they stood by their service and making sure I was satisfied. I will definitely return for future services, knowing that they stand behind their service, which is very important to me.

I have been going to inspa for a few years no for waxing and a few facials. They do an excellent job with waxing, as painless as possible, quick, and can do walk in appointments. They are a little price for waxing, however less pain and doing a good job is worth it. They are clean and very profession, and make sure your comfortable at all times.
The facials are good, but very pricey. I know they do a good job, just wish a little cheaper.
Over the year some personal touches are gone, like giving you water at the end of your session.

I have been in about two to three times and my times there have been good. Each of the masseuse I had were friendly and actually had many years of experience under their belt. The last time I went, I focused mainly on my tensed areas and the masseuse was able to relieve a bit of the tension. If there’s anything I try to learn, it’s the techniques that they used and she definitely used a few new ones I enjoyed.
I do, however, enjoy when I can fall asleep at massage parlors and I have not been able to do that here. It takes a great deal to do that, especially with a stranger kneading at your back, but it shows how truly «relaxed» the masseuse can make you feel. I understand the turnover rate at massage parlors are quite high, so that not every customer can get the same masseuse each time. Perhaps it is because I do not frequent InSpa that I do not feel that way.
Lastly, one thing I noticed is that they sell products along the wall. I honestly do not know how they sell their products because whereas most locations do it after their customers finish their massage, this one does not. I do not care much about the products, but I am surprised they do not market it more. Just a food for thought.

I made an appointment here yesterday for 2:30 today, and in the madness of the errands I was running today I forgot whether my appointment was at 2:30 or 3:00. I was leaving Bellevue at about 2:25 almost positive that my appointment was at 3:00 but I decided to call them anyways and make sure. I asked the receptionist whether it was at 2:30 or 3:00 and apologized for not remembering. She flatly told me, «Your appointment is in three minutes». I was extremely apologetic and said I would be there in 10 minutes and that I was just leaving Bellevue. She was very rude and asked me in an impatient manner «are you actually going to be 10 minutes or are you going to be later». When I said that it would only be 10 minutes she told me she could no longer get me in for one of my services and I told her I would just take my business elsewhere.
Overall I am displeased with this location. There is no reason to be terse and rude to customers. Everyone makes mistakes and she could have done a lot to work out a situation that worked for both parties but she was too rude and unprofessional to do anything for someone who would be 10 minutes late for a waxing appointment.
I was in Bellevue already so I called the Bellevue Square InSpa and was handled with MUCH more professionalism and care. They squeezed me in for both of my services even though they really didn’t have the time. They also apologized for the Factoria location’s reception. I tipped big at Bellevue– sorry Factoria I will not be returning to somewhere that doesn’t value my business.