Gerber Collision & Glass

Service was impeccable. So easy to make an appointment after I was in an accident. Repairs are excellent. They even washed and detailed my car! Totally recommend.

I had a great experience at Gerber Collision in Bellevue. I went in with a dented and misaligned front panel that we preventing the passenger door from opening. Jose took a look at it and said he could fix it right then! He got his tools and did just that. I then asked if the accompanying scrapes along the door were potential issues or if they’d be ok left alone. Jose immediately got some cleaner, applied a little elbow grease and buffed out those marks. Just like that! In the end he wouldn’t even take money for his efforts. He was so great — he listened and gave honest feedback, and best of all he quickly fixed my problem! If I ever have to have more issues fixed with the car, I will not hesitate to take it to Gerber.

Gerber Collision in Bellevue is the place to go!
Outstanding customer service all across the board.
Once you enter the door you feel very welcome and are guaranteed to leave pleased.
The manager Harper Hanson even drove me to the grocery store while my car was being serviced!
Let’s be honest, nobody likes dealing with car problems and accidents but at Gerber the prices are very fair and the job they do is amazing!
Hats off to Harper and the crew at Gerber collision!

Customer service for quote made me crazy,

I had some body work I needed performed on an older truck of mine, so I skipped past the very expensive body shops near Bellevue BMW and opted for Gerber, since they were highly rated on Unilocal and came recommended by Hertz. I figured the guys at Hertz probably deal with many body shops, and after my conversation with them I was right!
I dealt with Jose at Gerber who took the time to explain everything about the repair to me and kept me updated throughout the process.
I wanted to upgrade a few items on my car at the same time as the repair and Jose was always very accommodating to all my crazy ideas and propositions. The car was delayed a few days due to a painter that was out sick, but their automated emails always kept me in the loop.
I hope to never damage my vehicle again, but if I do I wouldn’t hesitate to bring it back to Jose and Harper at Gerber.

I had a good experience with Gerber. Someone hit me, so his insurance (Liberty Mutual) set this appointment up for me. The estimate didn’t take long and we easily set up when they could fix my car. (It was drive-​able, so I wanted to wait a few days.) When I dropped my car off, they had already ordered the bumper and had it available to fix. They called Enterprise to pick me up. (They’re nearby and it’s very handy.) My car was fixed by the middle of the next day and looked brand new. If something happens to my car again, I’d be fine taking it there. Warning: It is a bit tricky to find. It’s kind of hidden from the street, so ask for directions!

Wow, I think if I read the review first, I wouldn’t want to come here to fix my car. Apparently, my experience was great with them. I visited 3 shops before them, they quote me almost same amount cost, but much faster service. I have my prius in and out within three days.

Worst ever! 1) Their idea of shuttle service– I drove my car along with the tech back to my house so the tech could drive it 2) When I asked how much to paint the entire car, I was told $ 18,000 dollars. 3) I was promised my car back in one week. I called a day ahead to see when it would be ready and was told they had not started on it and I could pick it up the following week. 4) Only the hood needed to be painted and the trunk deck lid needed to be buffed. The deck lid was never touched. Rob said, «Oh wow, that needed to be done? We totally missed that. Well, you can being it back.»
I would not recommend them to anyone. They do not rate one star, but you have to rate them to post.

My experience with this company has got to be the worst in a long time!.. First. They broke a panel inside the my car as they were fixing it!.. Second. The technician did something to the car that I can’t open the door from the inside… Third. As I called and spoke to their «customer service» named Samantha!.. I didn’t even get a «sorry» until i called her out on it, and she got upset at me for doing so… Fourth. Dan (dispatch manager). Called me and after I stated that the problem they caused me (door not opening from the inside) and the possibility of legal liability if any accident happens that i needed to open the door from the inside. Still wouldn’t or cannot fix it til after two days. In my book safety cannot wait two days!.. No Exceptions… So if ur a parent with kids and cares about safety or just a person who cares for quick response to better «taking care» of customer. U might want to think again. My Experience that I mentioned above is pretty disappointing!

I’ve had two vehicles repaired by Gerber and both times they were professional, courteous, set up a ride from their shop to the car rental location, and kept me updated on repairs. Repairs were done well and they detailed in the inside of my car to boot!

I had an «issue» last month and had to get the back end of the car repaired. My family’s used Gerber (in Woodinville) in the past, and they’ve always been professional and done a good job so when I found a location in Bellevue, this is where I came.
The place can be slightly hard to spot from the road, as it’s set back between two other buildings but once you find it the first time, it’s easy to locate. Their front desk gal was bright and friendly, and Larry who did my estimate was very helpful, knowledgeable, and overall a great guy. He explained what he was doing throughout the inspection and then took the time to break down all the details of the estimate, right down to the hazardous waste charges, to make sure I understood what I (or, rather, the insurance) was paying for. The insurance sent me to another company for the official estimate, and while they were nice, it wasn’t as thorough or comforting as my experience with Larry.
Gerber helped us set up a car rental for the repair period and we dropped the car off, expecting the repair would take 7 – 10 days. Larry called every few days to inform me of the progress, and after a week the car was done except for its final inspection. Unfortunately, they discovered a problem with the paint which delayed getting the car back for another day, but Gerber covered the cost of the rental car while they fixed it.
Being in an auto accident can be very stressful, even when no injuries are involved. The folks at Gerber go out of their way to make you feel comfortable and taken care of. While I would hope not to need their services in the future, when and if I do, I will come here first.

Rob at Gerber Collision was so helpful and went above and beyond in repairing my car after an accident. My questions were always answered thoroughly. Their service is impeccable.