Alignments Plus

My mom just RAVES about Nick. She has taken her Oldsmobile Bravada in for various odd jobs and says they are very reasonably priced, Nick is honest and all the work has held up fantastic. After being lied to and repair jobs that quickly fell apart it’s been a relief to have Nick help her out.

**READ BEFORE USING THIS SHOP** I was referred by Tire Discount who I’ve been using for several years. I felt comfortable with their recommendation for brakes. I wish I would have read the Unilocal reviews though. Alignments plus was able to get me in very timely and the work seem to be done. Two days later while driving back from Corvallis Oregon I started experiencing a strange noise on the Front driver side tire. I first thought it was just road noise then possibly a flat tire. I pulled over to check out the problem. No flat tire. Unfortunately it was on a Sunday and no repair shops were open. Being stranded several hours away from home I was able to reach someone for help. With just having the front and back brakes done two days before I felt that this had to be related. After going over every possible thing that could be wrong it was noticed that my front tire lug nuts were completely loose. It was a miracle the tire did not fall off. As it seems when I had my brakes done they must have forgotten to tighten the Lug Nuts. When the rest of the tires were checked all the Lugnuts were loose on all four tires. Unbelievable lack of attention! This could have been a serious safety issue for myself and my son driving in this vehicle. When I called the next morning to alignments plus and spoke to Justin who did the work I received no explanation or apology. I would seriously not recommend this shop for service.

Completely Dishonest Company
My husband recently took my 2008 Honda Accord to Alignments Plus to have the alignment done and the tires swapped for studded snow tires. After breaking a lug stud, Instead of owning up to it, the technician lied to my husband and tried to blame the broken lug on Discount Tire, where our tires were previously rotated. We understand that this can happen but didn’t appreciate the dishonesty. We have been bringing our vehicles for Discount Tire for years and never had any issues and hoped to save some time by bringing it here for one stop service. The broken stud is going to cost us $ 200 now at Les Schwab (a much more ethical company) to repair. They tried to charge much more than quoted on the phone and when professionally bought up to the manager, he was completely inappropriate and ended up slamming the door on my husband’s face.
Another issue was timing. They told my husband it would be 45 minutes and they ended up taking 4 hours! Be advised if take your vehicle here unless you are ready to pay for further repairs and wait around all day.

Glen did a superb job on my car, including explaining exactly what was wrong. I’ll go back.

This is by far the worse place I been to they are only nice when you are about to pay them. I recently got something done problem still occurred after a month set up an appointment to get it fix no problem NOT. They gave me a bunch of run around and told me they did the best we could and there’s nothing else we could do for you. If you have a nice expansive car don’t bring it to them they know nothing about higher tier cars they only work on beaters. They don’t follow their moto customer satisfaction 100% so don’t bother and they will tell you to pay more for something they couldn’t fix.

UPDATE: I now have conclusive corroboration that my suspicion that no alignment was ever performed on my car, was correct. (See first review below)
I took my recently purchased «used» 1998 Porsche Boxster in for some much needed repair to one of Seattle’s leading Porsche mechanics. (I don’t think it’s good form to give out his name). He took me through a list of repairs but what surprised him most was a crack in one of the two aluminum brackets on either side of the rear of the car, which he put on the lift and showed me. He said he had never seen this piece cracked before and we then discussed the repair options. He said that after we replaced the bracket, I would have to have the car aligned as the bolt that holds on one end of the bracket is the same bolt that is turned to align the wheel. I then commented that «that was too bad because I just had the car aligned.» Mark Akers, the owner, then pulled out his flashlight, carefully examined the alignment bolts on either side and said definitively, «this car hasn’t been aligned in years.» He then pointed out that if the bolts had just recently been turned, (as they should have been, because the Alignments Plus Mechanic, named Miney, showed me that both rear wheels were out of alignment on his computer), we would see wrench marks on the bolts, not two bolts solidly covered with dirt and grime. So, not only did they really not align at least the rear two wheels, they also tried to charge me $ 75.00 for putting in two little screws as described in my first posting, which they did charge me $ 18.75 for. In my world, if you want my return business, you put in two little screws for free! I thought I could post the invoice so people can see that I’m not making this up, but I don’t see the link to upload a picture, or in this case a document.
I really didn’t want to believe that they just didn’t align my car… I really didn’t want to believe that there really are people out there with absolutely no ethics at all. Mark Akers also said, that there was no way that Miney didn’t see the cracked bracket, and I suppose that’s why he didn’t even bother aligning the rear end of the car. A second Porsche mechanic at Akers, Doug, also agreed with Mark that no alignment was performed.
I’m still not sure how to handle this. I would need proof to win in small claims court, and unless I got the Porsche mechanic involved, which he probably isn’t interested in doing, it’s just my word against there’s.

This place sucks!!!
Went there and I was explaining to one of the employes the problem i was having with my car and in the middle of my explanation the guy told me they cannot do anything to my car, like seriously dude let me finish first.

Replaced my rear brakes and rotors for at least $ 100 less than a «big name» store. Plus, when I brought my car in for my appointment, the guy who helped me made a comment about how they are so overbooked. However, he seemed happy to help me get my vehicle checked in.
He said that the wait be be about 2 hours, and I asked him to double-​check my front brakes as well. The work was completed before the two hours had elapsed and I was also informed that I have at least another 10,000 mile left on my front brakes. Awesome!

Hard to give a rating when no work was done.
I made an appointment to have my alignment checked and the source of a «clunk» in the front end checked. This was several days ago.
Today I arrived 15 minutes early and there was NOBODY there to greet me. I knew I was early so I walked around for awhile. Came back and an older guy shoved a paper at me to fill out my name etc and he then left never to return! The shop was full of cars and a radio was playing but there was NOBODY there! a parts delivery guy came and left after waiting around and so did another customer!
After waiting a half hour I made the time and gas wasting trip back home!
What a way to run a business!

I took both of my vehicles to a different mechanic. They did a terrible job and created new problems (for example they did not plug my cooling fan in). When I brought the vehicles to the crew at alignments plus they were welcoming and listened well. They fixed all the problems I knew about and a few I did not. They even flushed my steering fluid at no charge. When I had a question on a new noise they had me come back and took care of right away. They communicated well, had great pricing, and made me feel like they cared.
Thank you Glen and Andrew! — Daniel

Had a good experience here; very friendly service and more, but wasn’t a big fan of the front desk setup where it can be hard to get someone’s attention. It’s not a deal breaker.

Been going to these guys for years. Im a former Platis/​Bellevue cadillac mechanic — so I know Jack S*** These guys work on a lot of high end cars so they have alot of experiance with the wierd stuff that is unique to them and usually call the issue for the car owner .
Only criticisms — they are hard to get an appointment sometimes and sometimes I have to wait longer than expected before they get going on my car .
Like the East Indian mechanic.

Recommended by the Discount Tire, Alignments Plus is not a bad place especially when they let me make a same-​day appointment so that I could get my good ol’ Toyota’s alignment checked up.
However, I felt a bit neglected for awhile when I got to the shop. Even after I filled out the paperwork, nobody came out and explained what they would do, how much it would cost, or how long it would take to check the alignment.
I was left with no information but CNN on TV (which was a bit loud).
However, those mechanics who (finally) came out and asked me if I had been helped were friendly. I did actually have to explain to one of them that I had been sort of helped, but my car was still parked right outside the door and not being serviced. I am usually patient and don’t mind waiting. I’d just like to be informed!
Once my car got brought in, I did not have to wait forever. After $ 80 or so, my car is now aligned perfectly! The nice mechanic who worked on my car suggested I have it inspected for other issues, but unfortunately, they offer no shuttle service (to where I work anyway), which is a bummer.
I’d consider returning there if they offer either shuttle service or better selection of magazines.

My family has been going to Alignments plus for 15+ years now. Glen the owner oversees this company with great guidance, fairness and leadership. I’ve lived in other cities and it’s always nice when I’m back in Seattle to know that I can take my car to Alignments Plus and trust 100% that I’m getting the best deal from a Mechanic that you can get and most importantly that my family and I are safe because they really know what they’re doing!

I had a 10:30am appointment and got my car pulled in at 11:45am. The staff was being dishonest about timing that when a lady who had a 11:30am was told to come back at noon to get her car fixed. But duh my car got pulled in at 11:45am. My friend has a 1pm appointment on the same day and when he called ahead the shop told him they were on schedule. My friend ended up still sitting in a Starbucks at 2:30pm.

I was referred by Adam at Mercedes Garage on a suspension problem.
Scott diagnosed the problem and did a temporary fix so we could drive the car without having to replace some very expensive parts.
Scott was professional and courteous, got us in right away, did the work promptly, communicated with us, and made picking up the car easy.
Work is $ 75 an hour which is a lot less than the dealer ($ 125/​hr). I checked his parts prices against the dealership and they were the same or lower.
I am very satisfied overall.

I brought my truck in for an alignment because this shop was recommended by the Discount Tire down the street, from which I treated my truck to a brand new set of tires from last week.
My truck’s steering was a bit out of whack considering she just turn 180k miles old.
The entire job took about an hour, so I just waited in the lobby. Nice variety of Road and Track magazines, 425 (local magazine) and some other high end accessories for high end home mags as well as some good tunes playing courtesy of KZOK. I only took off one star because everytime the door to the shop opened up, I would get a waff of exhaust, motor oils, and other chemicals and my head would begin to spin.
Mirraz was my technician and he was top notch and very thorough. He also complemented that I have a nice truck… Well I do…