BMW of Bellevue

I had a great experience buying my first car from BMW of Bellevue! My Sales Advisor, Jeremy, was a pleasure to work with. He made sure the sales process went smoothly and quickly, and addressed any concerns I had immediately. Highly Recommended!

Called about a code that caused an ses light on my vehicle and all I wanted to know was if it was safe to drive it until I could take it to their shop. I was told the service advisor was going to give me a call back when I called at 8AM. No call at 3PM so I called again and was assured that the service advisor was given my number and info. I was then told he was with a customer and would call me back right after. Three hours later still no call so I drove down and was directed to the same service advisor where he was eating a sandwich at his desk. It took 12 hours and me personally walking into a cubicle to even get a response about whether I could safely drive my vehicle. BMW in Tacoma had me on the phone with an advisor, appt, and loaner car in under 15 min of calling. It might be an extra hour to drive down to from Bellevue but at least they take care of their customers.

Service was excellent as always (which is one of the reasons I have stuck with BMW). This location is no exception. Folks that work there like Jennifer Rene are always top notch and make the experience seamless and easy. Highly recommended for anyone that is needing to get their BMW serviced at this location.

The only reason why I didn’t give it a one star was because I had a good test drive experience. But let me finish my story and you can be the judge.
I walked into this establishment a few weeks ago looking for the intent to purchase a 528 series. On my first day there, the sales rep was very polite and cared to show me as well as allowed me to test drive the car. I had a positive experience and told him we will come back the next weekend to make a purchase.
During the week, I looked around other dealerships as well as looked at truecar value for the car and milage of the vehicle I was purchasing. I was able to find a reasonable price range. I emailed the sales rep to establish a time where I will come in to make a purchase. When I went back the following week, the attitude completely changed. Not only was I not greeted at the door, the sales rep acted like he didn’t even want to give us the sale. His price was easily 5k above the average price of the car and would not negotiate. When I asked to see if there were any models, he stated that he had 3 customers waiting, told us to look online to see what vehicles were there, and told us he didn’t want to go grab keys because it was too far”. We finally offered 54k final price for the 2015 BMW and he still refused. Needless to say, I was offended at this point (Fife and Portland had the same vehicle same package for 47k). I left and right before I barely even pulled my car out; both the sales rep and manager came out and stopped my car. They told me to negotiate right there and there. At this point, their lack of professionalism was really starting to irritate me. I requested the same price as the BMW in portland and the manager angrily said no. I rolled up my windows and left without another word.
The next day, I was able to find a 2016 5 series with 6k mileage on it for 51k at BMW fife. I had a wonderful time there and the sales rep happily went over their inventory in the lot. He allowed me to test drive a few cars and even went through every detail of the car. The salesman also went over things that I should look out for when making a new purchase. I told him that it was my first time buying my own car later and he really helped me feel comfortable in my purchase. Needless to say, I was able to purchase the car and feel excited driving it.
Last week I went on vacation to LA and left my phone at home. When I came back I had 10 missed calls from the BMW of bellevue asking me to work things out with them. Their lack of professionalism and customer service angered me and I will not want to have anything to do with them anymore.

Bmw bellevue gave me the best service compared to my experience with bmw seattle. Bmw bellevue fixed my idrive light that is not working. Which is really appreciated. RECOMMENDED !!!

You need to wait for atleast 10 – 15 min before someone come and talk to you. They will be talking to themselves not caring anything about customers. Worst customer experience ever I came across. I gave one rating because I couldn’t give zero.

+1 for anyone who says there’s waiting time here. The sales people, instead of taking care of the customers, talk on their phones and keep looking at their computer monitors.
I was accompanying a friend, who wanted to buy a BMW. When I asked the sales person, if I could test drive a car, he said «this is not an amusement park!». He said he’d rather let the car buyer do the test drive. I didn’t know this how they attracted new customers. Why would I ever come back to this place, if I wanted to buy a BMW?
I soooo want to give this place 0 stars.

Bought several cars here, had another on order, Autonation raised the price from our agreed price by $ 20,000 due to «high vehicle demand». Poor service department, we sued and won after they failed to fix issue 3 times. Most sales people are just pawns with no backbone against corporate bs

This was my second purchase from BMW of Bellevue. As I live 90 miles away, Mike T. has always been quite helpful in assisting me with the vehicles I’ve been looking at.
Never any pressure to, «Get me into something today…», just solid advice and plenty of options to help me make my decisions.
Both purchases have been made via e-​mail and a couple brief phone calls. I simply listened, did my own homework (As everyone should do on any car buying purchase.), then relayed my thoughts and they took care of the rest. No unnecessary trips, no hassle. They ordered my car exactly the way I wanted it, kept me abreast of it’s progress in production and I spent about an hour and a half in the dealership at the outside to take delivery.
I would recommend them to anyone.
Because of my proximity to the location, I have not had any contact with the service side of the dealer, so this is limited to the sales aspect that I have encountered on more than one occasion.

This is for service dept. Went in on 3÷16÷16. The dealership REALLY needs to invest in renovating their service dept. Srsly, the whole arrival area is awkward and lacks signage. i didn’t know where to go for my maintenance service appt. I already had a bad experience with these guys back in 2014, mainly sales, but service dept reviews seemed different, and my massage therapist was a cpl blocks away from them, so i said wth?
NO, i was wrong. My service coordinator Nicole was nice enough to greet me in timely manner. My issue was when i went back to pick it up. She was nowhere to be found. I wondered around looking for her, finally decided to ask one of other SERVICE COORDINATORS JUST SITTING at their desks not willing to help. Already forgot the name of the guy forced-​helped me-​he was soooo bothered, so reluctant to even answer my question-​, he literally told me, «Oh, she said she saw you in the parking lot, told me to tell you to go to the cashiers and they will take care of you»
I got my keys, went out to the parking lot. My car was nowhere to be found, i had to grab one of the service guys who obviously had DUI or no license at all cuz he couldn’t pull up my car to where i was standing, instead he pointed where my car was and had me walk all the fuc*ing way in the back. Their «complimentary car wash» was a half-a*s job, as my windshield had a GIANT soapwater streak from top to bottom on the passenger side.
I wasn’t informed what was done-​i mean. no one was there, really.
And i’ve been noticing a few red flags till now. My car is brand spanking new (check out my review at BMW Seattle) and my car started doing jumps when i step on accel pedal, light malfunction came on one night and it miraculously disappeared. I’m just experiencing lil weird things with my car ever since i’ve taken it to this place. I plan on making an appt with Seattle location and curious to see what they find.
I don’t trust BMW of Bellevue, knowing how my experience was with sales, i should’ve known better.

I had one of the best buying experiences at this dealership. I worked with David Skipworth and he was nothing short of professional and helpful. I ordered a 6-​Series and Dave gave me updates over the entire 8-​week journey of the car from Germany to the US. When it arrived, I went in and Dave gave me an explanation of everything in the car and how to use it. What made me very happy and this is something I was not expecting this dealership to do is this: they went out of their way to make sure I get a good deal with BMW FS. When I was initially approved I got a 4.9% interest rate. my credit improved over the 8-​week waiting period (for the car to arrive), so Royce noticed this and asked BMW FS to lower my rate. To my surprise they agreed and now I have a 1.9% rate which lowered my monthly payment a lot.
Thank you for a great experience.

Excellent service. Painless. I was worried about this whole ordeal and car shopping is not my idea of fun.
Thanks to Mike Torchia for making the day easier and helping me find «the one».

This review is for Sasa Losic our Service Manager at BMW of Bellevue. He is friendly, helpful, professional and always goes out of his way to make sure my husband and I are satisfied. This past visit, we needed a new part which wasn’t covered by our extended maintenance warranty but because our original warranty had recently expired, he helped us get in touch with BMW USA and explained the situation. He helped us get a discount on parts/​labor and always goes above & beyond.

05/​24/​2016 — Today I picked up my X5 from BMW of Bellevue and the transaction could not have been smoother. My car was detailed and ready for pick-​up before my arrival. Within 10 minutes of arriving I was in finance and done with the paperwork. I could not be more pleased with my experience at BMW of Bellevue. The entire team insured that I had a positive experience and their professionalism was amazing.
Kudos to Kjell Schei and his team!
TR
05/​23/​2016 — If you have read through my previous two reviews you will see that I had negative interactions with BMW of Bellevue. To be fair, it is simple to judge a business on their shortcomings but when they reach out to you to address your concerns and make things right, that deserves to be noted.
After my recent experience I was put in contact with BMW of Bellevue General Manager, Kjell Schei. Kjell and I spoke at length about my experience and he expressed his concerns regarding my experience and the lack of service that I received. Kjell also allowed me to work directly with him to work out a deal on a 2016 X5 eDrive 40e.
After discussing numbers, the next step was the test drive. I met with Kjell and his Product Genius, James Cambra. Kjell and James walked me through the various X5 models, demonstrated features, pointed the differences of each model without the typical pressure of an auto purchase. James himself was exemplary. He rode with me on numerous test drives and went over all of the various features. He pulled around numerous vehicles and provided his own technology clinic for me. The biggest plus of Kjell and James was their patience and respect they had for my children. Both my 12yr old and 6yr old boys were with me and Kjell and James answered their questions and made them feel like part of the buying process. At that point, they had won me over.
To top off this amazing experience, I have to mentioned the ability to go above and beyond by BMW of Bellevue. I am in the middle of a home refinance and could not take ownership of my vehicle until the following week. Kjell allowed me to place a deposit on my X5, and begin the paperwork process all while holding things off until after my refinance signing was complete. Talk about amazing service. This is nothing more than impressive.
Tomorrow afternoon I go in to complete my purchase of my new X5. I have no doubt that things will go smoothly and I will take possession of my new vehicle. Kudos to Kjell and team for taking a poor experience and turning it into the car buying experience of a lifetime.

Sad but true. It had bee about 17 years since I had visited here and I am reminded why. Most of their customers must be companies because most of the people I met that work here don’t know how to talk to people properly. Condescending and repetitive the dealership I had bought my car from gave me a name of someone to ask for because this dealership is close to my house. Not worth it. I will tow my car to Seattle

Overall great experience working with Nick W. He was knowledgeable, professional, and friendly. The vast majority of customers with good experiences here probably don’t post reviews, so the rating is artificially low from individuals posting complaints. I would definitely recommend this dealership and will be back for any future BMW needs. Be sure to ask about European delivery if you are looking to buy new!

I have been into BMW of Bellevue 3 times. The first 2 times it was for a service and a standard check-​up and I was very pleased with the service that I received. Everything was performed thoroughly and on time, and in both occasions that my car was there, they helped me out by providing a car that I could use. I was very satisfied with their customer service in both occasions.
The 3^rd time that I took my car to BMW of Bellevue (last week) was a reiteration to me of why I have developed such loyalty to BMW. There was an issue with my car for which BMW could have walked away from helping me repair it. Instead, they will do the right thing and will take care of me.
I want to thank service manager Mike Mills for his understanding and putting himself in the customer’s shoes. This is exactly a display of how you keep a customer for life and why my loyalty to BMW keeps growing.

And the bad experiences continue. Brought my car in for a yearly oil change. How in the world does that cost $ 500 bucks?! And then when I questioned the amount, it mysteriously went down by 50 bucks. Supposedly there was a mistake. I asked the agent to explain the costs, and where the mistake was. She couldn’t. There’s only one explanation — they are fleecing people!
I hate this dealership with bottom of my heart. I will service my car at a non-​BMW mechanic from now on, but never going back again.

Two thumbs down for Allen (salesman), who I managed to talk to briefly before getting hung up on.
I called in with two questions for the lucky sales person that picked up the phone:
1) Can you answer a couple questions about how the the Normal, Sport, and Sport+ modes about my wife’s 2013 X3 Xdrive35i M Sport.
2) Can you help me custom order a X6.
Asking question 1, Allen proceeded to immediately ask me if I bought my X3 at BMW of Bellevue. I responded with «No, but I have my vehicle serviced by you guys». He responded with, «well then please go ahead and give service a call as they can help». This was after service transferred me to the sales side! Frustrating.
Poor Allen didn’t even let me ask my second question. Thanks for the help! Happy to move on.

I coulda swore BMW Bellevue changed its name to Buffoon Motor Werks. I go here when I want to have a good laugh because it’s packed full of jokers.
;). For any serious car purchase or service I now avoid all auto nation dealers. You’re blacklisted and fired.