Embassy Suites by Hilton Seattle Bellevue

Forced to give them at least 1 star smh. The staff is very unprofessional. I Upgraded to a nicer room which was the exact same as the other rooms. Room service forgot about our order so we had to reorder 30 minutes later. Elevators took way too long. The pool was cold with NO more waterfall (only reason we use to come back). Overall it was a bad weekend. Only good thing about it is there is a nearby Outback Steakhouse;)

I’m not one to leave awful reviews without a reason. A group of our friends come here every year for New Year’s Eve. A safe place to hang out, socialize, and get the kids together without driving around on New Year’s Eve. This year we joined them. Upon entering the hotel, we were greeted by a very long line to check into the hotel. Due to the renevations that are happening (that were not discussed at all at time of making the reservation), the check in area was moved to near the restaurant, which unfortunately meant standing in a very cold area every time the door opened. A blast of freezing cold air and no way to avoid it for over half an hour. The General Manager tried to smooth things over by saying that for the inconvenience of everyone arriving at the same time drinks are on the house while standing in line. The check in staff were very pleasant. Upon entering the room we immediately noticed the fact that the trash cans did not have liners, and there was not a microwave in the room. There was something on the wall in the bathroom that resembled dried boogers. We were not aware of the renovations in progress prior to arriving, so we were not expecting the wires, dry wall remnants, and pipes hanging from above the pool when we entered the pool area. It didn’t seem safe to be there. It might’ve been better just to close the amenity. The two stairwells that I could find to avoid taking the very slow elevator did not lead to the first floor, but outside to an emergency exit. I like the idea of a big communal area for get togethers, but the atrium idea is terrible when it comes to late night events. We booked 6 rooms in a corner of the second floor to purposefully let the kids travel between rooms to play board games so they weren’t couped up in just one. They were being quiet and respectful as they traveled between rooms. After the NYE celebration that the hotel provided these horribly annoying noise makers for, we were told by the GM to return to our rooms and «be quiet». I’m an adult. I’m being told to go to my room like a child who is in trouble. Those who paid over $ 200 per night were told to go to their rooms while those attending a special event in the event rooms next to the atrium (below the suites) were free to make noise in the common areas (where all of the paying guests could completely hear them because of the nature of the building). Upon pulling out the sofa bed for the kids there were food remnants under the mattress. The food provided for the manager’s reception was mediocre at best. Veggies and chips. The food provided at breakfast was substantially better. A full breakfast buffet with an omelet bar. I was impressed by this compared to the previous offerings. House keeping arrived at 9 am, which I am little surprised by. The WiFi did not work at all after logging in, and there was no OnDemand service. There was a member of the janitorial staff that was watching one of our little girls and signaled to her by putting his fingers in front of his eyes and waving them to her, that he was watching her. This was incredibly unsettling. When the manager was confronted with this situation we were told that security would keep a better eye out. There was one woman pacing the halls with a radio to serve as security. When all is said and done, we came to a conclusion as a group that we will not be returning to this hotel for the annual NYE get together. While we understand the hotel is upgrading itself, we should’ve been informed because that does influence our decision to stay somewhere where all amenities may not be available. Most importantly however, $ 200 a night to be treated like a teenager at curfew is unacceptable.

The walls between the guest rooms must be paper thin because I can hear every single word, giggle, or knuckle crack from the neighbors. I am not exaggerating. This hotel needs to upgrade the rooms with better soundproofing walls. I can’t wait to check out in the morning.

Super stoked that we decided to spend the night here. I can’t wait to see the hotel once the remodel is finished because I’m sure it’s going to be spectacular. I stay at an Embassy in Indianapolis every Fourth of July weekend and this one is shaping up to be better than that one.
Like all Embassy Suites, the rooms are two room suites so they’re spacious and upscale. We were really impressed by the ambient lighting and the quality of the Samsung LED TV’s in our room. We got our room one week in advance on a Saturday night for $ 142 — I expect the price will go up once the remodel is complete.
The staff were all very friendly. The free happy hour and breakfast make staying at Embassy just a ridiculous value. We each had about 6 drinks and a HUGE breakfast — easily worth $ 40 a person all together. As long as you don’t mind the urban (see: non-​scenic Bellevue area) views and you’re all about free drinks, staying at the Embassy is the best value on the Eastside. We’ll be back for sure!

Renovation has the place pretty torn up but they are really modernizing the place, totally changing the old school look of the interior atrium.

Stayed here 4 times so far and like it!
The new remodeled rooms are really nice and fresh.
Breakfast is good and the reception at 5.39−7.30 is great!

Never had a chance to stay at this chain before so I was super stoked! I guess they cater to families or large groups since every room is a suite. We never need the space but now that we had it we put it to good use! I was able to take a nap in the bedroom while my husband watched TV in the living room.
We got a great deal on the room (under $ 100 per night) but that was only because they are undergoing major renovation so the hotel isn’t that aesthetically pleasing. However, as we usually just use the room to crash at night we didn’t mind one bit! In fact, we liked that it scared the crowds away! The rooms are completely done so don’t worry about that.
It’s all about the omelette station for breakfast for me. The first morning we were here we didn’t see the station and figured they took it away for construction but lo and behold we saw someone with an omelette and found that we had to walk down an unmarked side hallway to get it it. It was good though. And egg whites are an option!

So I have not stayed here yet but let me tell you about my experiences so far. When I booked my stay I did a comparative search on the net based on location and price. I was trying to book for the end of December 2015, I will be there for my birthday. I found a great price $ 114/​night. I booked. I went to Embassy Suites web page and saw they had a guarantee for lowest pricing. They only would book for $ 129/​night. I put in a claim and received the following email back,
Thank you for taking the time to submit a ‘Best Price Guarantee’ claim for your reservation at the Embassy Suites Seattle, WA location. I have reviewed the information about the current rate and your claim.
Although these BPG claims must be filed within 24 hours of the initial booking date to be validated, I took the liberty to review the rate on
but was unable to locate a lower rate. I show your reservation through Hilton is confirmed at $ 114.00/night whereas the rates are $ 124 on other channels. Regrettably I am unable to validate your claim at this time.
We realize that every guest has a choice when traveling and we thank you for making Hilton portfolio of hotels your choice Thank you for your loyalty and choosing Hilton as your preferred brand.
Respectfully,
Shariar Islam
Supervisor
Advanced Purchase, Guest Assistance
Canopy Brand Champion
2050 Chenault Drive
Carrollton, TX 75 006
United States

So I thought apparently I didn’t use the site I thought I used. I sent him back and email anyways,
My goodness, I guess I forgot what page I booked on exactly. However, you can clearly see how much I booked for. And you can clearly see that nowhere on your direct pages could I book at those rates on that day. But thank you very much for the research you did.
Amanda Correa
Additionally I figured out what happened. You can do a Google search for best prices and it gives you the different web pages that offer the best rates from everywhere. When you click on the links it brings you directly to the Hilton web page and locks in the price that you got from off whatever site you used. But then you open the page on another computer, (the hilton direct booking) and it will ONLY show you the booking price from there.
So, the best price guarantee is a scam!!! Beware they will not honor what they say ($ 50 in house credit for finding a lower price somewhere else.)
Additionally, directly on the web page it states this location is under renovation construction that will be done at the end of October, I just called the location today after reading all the rude reviews about this location and the construction and was told that now its going on until sometime next construction.
I will be sharing my review with Mr. Shariar Islam via email and will post if anything was corrected.

Worst service I have received at an Embassy Suites. Bad service and bad receptionist.

The hotel is currently under renovation so there is some limited access to amenities at the moment. The pool/​hot tub is closed through the end of October. The fitness room was moved to one of the executive board rooms on the first floor. The restaurant onsite is closed for lunch.
The rooms are ‘two room suites’ as there is a door you can close between the main bedroom and the sitting area that has a pullout couch. The micro fridge and microwave are a nice touch as well. The room I stayed in was clean and maintained nicely.
Parking is free but it gets a little dicey during large events. There is also a complimentary shuttle that operates from 7am-​9pm to the local area within 3 miles.

I’ve enjoyed Embassy Suites for years, having stayed at the Bellevue, WA spot many, many times! Great location, near major thoroughfares yet far enough away for peace and quiet. Staff helpful and efficient (once located a left-​behind item and mailed it to me!). This location is finishing up a renovation, sadly doing away with the signature Embassy Suites water feature.

Rooms are clean and the staff is friendly. I had no real issues with my room.
My chief complaint is the horrible internet connectivity. While it was always up the speeds are poor and occasionally even light web pages took forever to load.
I know there is a premium internet option but it’s not like I was trying to stream movies or download large files. So I shouldn’t need to pay extra.
The other issue I had is only temporary. They are doing construction in the atrium, this didn’t concern me. However when I tried to take the south stairs out to my car this morning the exit was blocked by a large fan and make shift PVC and plastic vent. If there had been a fire this exit would have been difficult especially if a group of people had been trying to get through. I am surprised the fire marshal would allow it. I was forced to go back upstairs and find another exit.

Hotel in poor condition. Elevators don’t work. Wifi poor. Promised pay per view and didn’t have. Falling apart

Pretty disappointed. I payed A LOT for a one night stay for my boyfriends birthday present, well first impressions SHOULD have turned us away. They are remodeling the entire inside of the hotel so most of it is roped off and all the people doing construction really sucks. They only have one elevator working which takes forever, so we took the stairs instead and still beat the elevator every time! Very inconvenient.
When we first got to the room, we found an empty pizza box from the people before us. It was odd that it got overlooked. BUT worst part is when we went to go to bed, we pulled off the blankets and found little marks of blood stains on the sheets and hair! Ekkk! Eww! So we called the front desk and complained and they quickly brought us new clean sheets, but STILL didn’t seem sorry at all!
The fans in the bathroom didn’t work at all. YOU HAVE TO PAY FOR WIFI!!! NO DVD PLAYER!!! This all sucked! But we made do.
The free drinks from 5:30 — 7:30 are awesome, the drinks are good and strong! The food from the grill is even better! We got room service with it which left me extremely surprised, this was the ONLY thing that partially made up for our stay but still isn’t worth what I payed!

My husband travels weekly and spends hundreds of dollars each week at this hotel. i was expecting top notch service here and was sadly disappointed. The front desk staff is rude. They don’t look up when you leave or come in the lobby. They don’t greet you. We have stood at the desk waiting for help and they don’t say… I will be right with you. The worst part is the morning manager is as bad as them! all these small things are a sign of bad management. this manager was not only neglecting those of us standing and waiting but when she finally got around to attending to us she was blah. Her attitude was that of someone who hated her job… didn’t care about the customer needs and she was not smiling or friendly at all. Same as the rest of the front desk. I have to say that i would rather give my money to a Super 8 with friendly staff than this spendy rude hoity hotel any day. Bottom line… if you can’t provide good qualitu cheerful service then you will lose business. Period. My husband’s company allows their employees to stay anywhere they want to stay for business travel… he nor I are impressed with this location and will most likely go elsewhere from now on. I guess this location doesn’t need guests like us and can make it on the rest of the visiting population.

If I could give it negative stars I would! I try my hardest to rate places a little higher than sometimes deserved (to give them the benefit of the doubt) but it’s impossible with this place. I would at least recommend to not stay here until the remodeling is done. It might get better then.
1. If you stay here you better plan to not sleep in, not take naps throughout the day, and go to bed later in the evening. There was banging aaaaaaall day long non-​stop. This was from the remodeling and it goes on from about 8:45am-5:30ish (I could live with this if this was the only problem)
2. After one of my morning workouts I decide to take a shower and lo and behold the water gets shut off on me. I call the front desk and they inform me that water gets shut off all rooms from 10am-​4pm. I never got a warning about this before checking in. They said I can go to the only room they keep the water on and finish my shower there but I would have to go pick up the key at the front desk.
3. This other room’s restroom smelled so bad because the toilet wasn’t working. The shower did work but very low pressure.
4. The front desk wasn’t keeping track of the keys given out to that one room so I had a man walk into the room while I was taking a shower. I freaked! Poor guy wasn’t aware that they had already given a key to someone else.
5. When we first checked in we noticed the sheets were dirty and the floors filthy.
6. The worst part of this whole ordeal, never did I get a simply apology.

Much better this time around. The trash wasn’t emptied and the blankets were dirty but the staff took care of it and was attentive.

Clean hotel, Comfortable beds, good food. They have a complimentary (free) happy hour included with your stay from 5:30 — 7:30p with light snacks. Was nice. Definitely can’t get wasted, bc the drinks were not strong but creates a good time. They have board games that you can use. The heated pool is amazing!!! Has a water fall. Hot tub was nice as well. The workout room is completely updated with the latest equipment! Their staff could be more accommodating, but some staff we’re extremely friendly! Nice hotel! But not walking distance to anything else. Not near food or entertainment, but 15 mins from seattle so it’s a give and a take.

Tonight my husband and I were on our way down to the manager reception for drinks. He ended up Coming down on the elevator right after me because he was closing our room and I hurried down wanting to catch the bartender before he closed up. I ran up to the bartender who was cleaning up and asked if I was still able to get a drink. He said of course and got me mine and I turned around to ask my husband what he would like who was walking up about 20ft behind me and the bartender began to close the cover to the bar. I quickly stopped him and said the person I was here with would like a drink and he closed the curtain completely just inches away from my husbands face and said sorry we are closed. I felt awful. I’m sitting here with a drink and the man who paid for these three days of staying in this hotel was disrespected in such a rude way while I was treated with good service. I’ve never experienced something like this in a professional environment where I as a girl was treated with good service and then for the bartender to not serve my husband as soon as he stepped up behind me.
Afterwards, my husband just ended up going to the hotel restaurant and ordering a drink to accompany me with. However I could tell how disappointed he was in the professionalism of the service and how he was just treated. I wish the service shown towards me could have been shown to him as well. His is a great man who handled this situation very well but it left me feeling very uneasy, hence this review.

Minor room updates. Gone was the full size tube TV, replaced with a decent flat panel. Almost all lighting in the place is now LED (using $ 4 ETI bulbs – not world class on the color tone but decent and very efficient and certainly no worse in color than the older CFLs they replaced). Breakfast buffet as good as it was last time, better selection of house booze in the evening. Customer service still excellent. Maintaining 4*s.