Extended Stay America – Seattle – Bellevue – Factoria

Awful Hotel. Tried calling to make sure my reservation was confirmed for the night and was routed around and told to call back two different times. Was told there is free wi fi. The wifi you have to pay for to get any real Internet connection. Like trying to quench your thirst with drops of water. The bed was uncomfortable. The lobby had no coffee in the morning and there is nothing close on foot. After many attempts I was never able to contact the front desk. I had to walk down.
Stay away from this hotel.

I wish there was an accurate score system, because I would give them 4.3 star! Afterall. No places are perfect! Right?
I really dont understand where these negative reviews come from…
I travel a lot, state to state for years, i practically live out of hotels. And I’ve been in customer service field for 20+ years and my most recent jobs? Few retail corporations hired me to clean house, if you know what that means…
So yeah, I’m pickier than most, having more expectations! Now that being said… Here’s my Honest opinion.
First of all, this is a great economic place to stay, short and long term. That’s Major part of the reason why we stay there, No? Its not 4 – 5 stars hotels, so don’t expect a red carpet treatment!
I’ve been here for a whole month now and every staff at the hotel always been super nice, if i had questions or concerns, they always attended to my needs and took care if it.
But truth be told (my cons) i think this place is understaffed for how busy it is. I know its NOT the employees issue, its owner’s issue! I believe its private owership…
Sure I had questions and requests when I first got here. And i even had an issue with a bill (yes, big concern) when I first arrived.
I made reservation through those 1 – 800 reservation center. I was quoted a detail fixed amount (corporate discount) over the phone and when I arrived, I was over charged. Found out that 1 – 800 peeps forgot to put my discount code. It was a mess. After I found out, I brought it to their (this location) attention and they took time to listen to me, worked with me and fixed my problem! Hewww! I gotta say., Maria the manager is super sharp, I was and am super impressed with her skills. And I don’t give anyone that much credit! It took couple of days, but the important part??? It got taken care of. Well I’m sure they have to communicate with upper staffs, get approval and etc. That’s like that everywhere you know?
Here’s a thing., Works every time!
When and Whereever you go, you treat (customer service, I’m talking about at this point) people with respect and understanding, they will go far and beyond to accommodate and go the extra mile ! It never fails! :)
So many people are quick to judge and write about their negative experiences., but how many of us ever write about our positive experiences?
Guess what? I’m guilty of that myself! I thought about writing them a review. So I looked it up on Unilocal.Then I come to find out about their Bad reviews? I had to chime in! So here I am! I’m glad i did! Lol
Some of my favorite places don’t have the best ratings, like this hotel. You know what I’m talking about…
Trust me, this busy place isn’t hurting for business.
Cleanliness — 4.3
Noise — 4.5 close to freeway, but never hear it. Thick window.
Location — 4.8 Few blocks down the road, many restaurants, grocery stores, Bartell drugs, and Mall (Nordstrom rack, T.J. Maxx, DSW, Target, Walmart, Ultra)

I want to say this place is like a motel 6, but don’t want to impugn the good name of motel 6.
— dirty
— small, thin towels

Mediocre

Stayed at ExtendedStay Factoria for a month. It’s exactly what you make it in terms of stay. It’s low cost, central, well kept IMO and the staff are extremely friendly and helpful. The girls at the Front desk are friendly and the manager, Jason, is a gent.
It’s pretty Spartan living, but it’s perfect for what it is. I loved that it was only a five minute walk to factoria.
In summary, simple, spartan, cheap and central. No real complaints TBH, and the friendly, pro active staff are a plus.

DO NOT, I REPEAT, DO NOT SPEND YOUR MONEY HERE! We spent over $ 300 for a 2 night stay and that was a good waste of money. What we look for in hotels are just cleanliness and a little comfort. Well, the bed was alright, but pillows were uncomfortable. One towel, a blanket, the carpets, and doors were dirty and stained! I think they do the most basic cleaning here, not a thorough cleaning. How gross! And on top of that their «free breakfast» is a measly little selection. Coffee, oatmeal, old apples, hot chocolate, muffins, and granola bars. That’s all you get for $ 300. Our last day here i went down to get coffee and they said they were out… at 9 am?! Wtf?! Breakfast is from 6 am to 9:30 am… The lady was just too damn lazy to make more. So that sucked for me and the rest of the guests who came down past 9 am. We spent $ 125 at a Days Inn in Bellvue last month for one night and they were 10x cleaner and breakfast was WAY better. They had someone restocking their breakfast area the whole time. Go spend your money there not at this sorry — ass Extended Stay.

Will never stay here again! They have signs posted that there is to be no smoking within 100ft but at the same time provide ashtrays right outside the doors. Therefore causing smoke to waft through my room air conditioner on several occasions throughout our stay. Called the front desk but they refused to do anything about it. Very disappointed. And to boot, they’re «free breakfast» is a joke!

I stayed at the hotel 8÷27÷14 and found bed bugs. I wrote a review earlier. The management promised they would credit my stay there. Now they say they won’t and refuses to refund my money. I warn anyone about staying in this hotel. If anyone has the contact at Corporate who I can call, i would greatly appreciate it.

Quiet, clean room, bed was comfortable, wifi OK.
Front desk staff was polite.
My room faced the 90, so there was some freeway noise.
The guys in the room 2 doors down liked to smoke outside the room by the front door, so their smoke came in my room…
Front desk said they could not do anything about it.

I’d give less of a star if I could. Mean, unpleasant staff. My son forgot his little stuffed animal there and the hotel manager said she would send it, but it never came and when I called again she said she wouldn’t help me any more and to not call back! How heartless, I offered to pay to get that little dog back and that woman could care less!

Unfortunate that this property isn’t better managed than it is. The area sure does need moderately priced lodging but folks who can’t or won’t pay hundreds of dollars per night for a hotel still deserve a tub clean of mildew, a room than doesn’t still have the previous occupants socks under the edge of the bed and service from staff who don’t reek of cigarette smoke. The smell in the room was such that I bought Lysol and air freshener at the local Safeway to get through my 3 day stay. Again, a shame because the property is quiet and the rooms are small but adequate while being close in to everything.

If I could give a half star — I would.
I stayed at this place for 15 days while relocating to WA and waiting for my place to be ready. This place is a joke. Checked in on a Friday. Since I was staying for awhile I was scheduled for a weekly cleaning every Wednesday. The first Wednesday comes around and no one comes to clean our room. Okay, no big deal. I called the front desk and they said they would have my room cleaned for Thursday. Thursday passes — no housekeeping. Friday passes — no housekeeping. Saturday comes along so I decide to pay a visit to the front office.
After giving my complaint that it had now been 8 days without a cleaning the girl at the front desk apologized and said I was on the schedule for that day, but she would put me down for Sunday, Monday, and Tuesday just in case. Saturday evening comes and no one came by so we finally went and borrowed the vacuum cleaner from the front desk to clean the place ourselves. We also took the sheets and towels to get new ones. Sunday, Monday, Tuesday pass and no housekeeping. So Wednesday comes along for our regularly scheduled cleaning… no one came. So I went to the front office (now angry) and am promised that they will come by Thursday to clean and I will get a credit on my final bill.
Thursday comes… no housekeeping. I go in Thursday night and they say they’re sorry and they’ll clean it Friday (my last night). Well Friday comes and no one came. I went to the front office and the manager says we’ll get a $ 20 credit. –_​– wow. A $ 1600 bill and we get $ 20 off for having no housekeeping. GREAT SERVICE!
Not.
Not to mention the trash bins at each stairwell were overflowing with trash and the grass area had a used condom and tampon laying there our entire stay.
Yeah. Not staying at an Extended Stay any longer. Ill be sure to let my company know to put guests up elsewhere going forward too.

I really wish I could leave negative stars! Checked in two nights ago. Mold in the bath tub, and a moldy plate in the cupboard (see photos).and the tub doesn’t drain. Darlene at the front desk was no help, and when I saw house keeping… they told me it wasn’t their problem. I wanted to speak with the manager, Silvia, this morning. I was told she would be in at 8am… and at 9, she still wasn’t in. I’m getting ready to spend my 3^rd night in this crappy room, and have yet to be helped by anyone that works here. Funny how I’m out in WA for a customer service expertise trip (what I do!), but yet cannot get anyone to care about mine. I was fed up this morning, and tried to call the Extended Stay customer relations number. I was waiting for 45 minutes, and no one ever cared to answer in the order I was received…45 minutes. Gross… terrible. and DO NOT RECOMMEND!!! Maybe something like this is where I will finally get a response.

Was very difficult to get a hotel in the Seattle area a few weeks back, so we went to Bellevue/​Factoria. It is in a nice neighborhood, within walking distance of grocery store, restaurants and a theater. It was pretty clean, and comfortable, and I appreciated the laundry room. The staff was nice. The biggest complaint that we had, was that we asked for a non smoking room, and it really smelled like smoke. A lot. Apparently, a lot of the business people go outside and smoke… right outside the rooms. They throw lots and lots of cigarette butts into the planter next to the door. We told the staff, and the very next day, they cleaned up the planter and put in compost. The people were still smoking outside, in the parking lot, adjacent to the rooms. I would suggest that they have a designated smoking area, for those customers who need that, and give them receptacle to put their cigarette butts into, instead of the garden.

We reserved for 2 adults and 2 kids,. When we checked in, they wanted us to manage with ONE queen sized bed. Seriously?
The room was reasonably clean. However, I don’t particularly care for stained comforters.

So I stayed at the Factoria extended stay about a month ago and would like to make a very big complaint about their staff.
I forgot and left an important item back at the room that I was staying in. It was a make-​up box, to you that may mean nothing, but to me, as with any other girl, it means the world to us. The box and the makeup and supplies cost me over $ 450…
I want it back and I know for a fact I left it in the room but talking with numerous employees and finally… the «managers» has left me with NOTHING. They told me at first glance over that the room, that it was cleaned out with nothing found in it. I asked to double check with the housekeeper, and they said they’d call/​email back but it’s been a few weeks, and I have yet to HEAR back from them.
WOW what a shocker. You know, I just want what is mine back and I know that the housekeeper was the last person to clean/​check it. It doesn’t seem at all fair to me that you accidentally leave something behind and boom… somehow it just disappears?
On a side note– My boyfriend and I have been staying at extended stay hotels around the Seattle area for about 4 months since March, while we’ve been looking for a permanent residency. We’ve paid over $ 3,500 for our stay at these hotels… and honestly with what happened, I probably will never stay at their hotels again.

This place is terrible. I would also give this zero stars if possible. Try and avoid this place if you can. Right across from T-​Mobile HQ and a block away from all the amenities you would think this place would be great to stay at? Nope! The staff is also unpleasant.
The worst is when someone is smoking outside your room, the smell is actually able to get into the vents and into your room. After about two days of this, I was able to have my company put us up in another hotel down the road instead.

If I could put 0 stars for this extended stay hotel then I would have.
It is the worst place I’ve stayed in 20 years.
I travel a lot and stay in quite a few hotels in several countries for business and pleasure. I needed to stay at a local location that allows pets while my floors were being refinished.
The staff was non caring and the rooms were filthy dirty.
They had our reservation messed up, even though we had the proper documentation, so it started off on a bad note not having the right room with 2 queens, ended up with a 1 queen room and a pull out couch that was so disgusting, we couldn’t even use it. No way of sleeping on the floor, because it was completely unacceptable as well. The room had a film on it everywhere. The tub looked as if it had never been cleaned, or the sink, or the refrigerator for that matter. If you wanted extra towels, they wouldn’t just give you any unless you went to the front desk and traded one for one. I’m surprised when we asked for toilet paper, they didn’t want to see the empty roll.
They charge a lot for a pet, not sure why, when the room wasn’t fit for a kennel to begin with.
I would not in my life recommend this hotel to anyone, family, friends, or enemies, it’s that bad.
Just don’t do it!