Champion Courier

If it was possible to give negative stars I would. I cannot believe how unprofessional this group is. I called in a pick up on Monday afternoon. They were supposed to pick up a very sensitive package in Issaquah on Tuesday morning at 9:00. The person who they were picking up from called me at 11:00 Tuesday morning to tell me they hadn’t shown up yet. I called them to see where they were and they said, «Oh, sorry, we’re just running behind this morning.» Running behind? If someone orders a time sensitive pick up, shouldn’t you inform your customer if you’re running behind? I rescheduled a pick up for the following morning at 10:30, and I told them they had to be there AT 10:30. They told me no problem. I get a voicemail from one of their drivers at 11:30 saying they keep knocking but nobody is home. I called back their dispatch and asked why they were there at 11:30 and not 10:30, and they said «Oh no, they were there at 10:30, they just dispatched back to us at 11:30 to let us know the person wasn’t there.» Even if that was true (which it wasn’t, it was a complete lie because the person who they were picking up from said they had a pick-​up notice on their front door saying the driver was there at 11:30, not 10:30), why would you wait an hour to let your client know? They finally showed up and picked up the package this morning, after rescheduling AGAIN, but at this point my managers are angry and I’m the one getting reemed. Clearly this company is extremely unprofessional and doesn’t care about servicing their customers in a timely manner. DO NOT USE.

Tried this out to avoid having to deal with traffic and parking around Pike Place Market for a delivery to an office in the area. I couldn’t be more disappointed.
First off, their website has «sample rates» which put deliveries within Seattle in the $ 6 – 8 range, depending on time-​frame. My 2 hour delivery was quoted at $ 26. Alright, whatever… I’m leery, but this thing has to get over there and I’m sure as heck not going down there mid-​day again.
I phoned in a few minutes before noon and my order went in right at noon. 2 hour *delivery*, they said. As in, my item would be DELIVERED by 2 pm. At 1:49 pm, I phone the service again to find out where their guy is. They say he’s downstairs trying to figure out how to get in. Seeing as how I’m in a secured warehouse, I left explicit instructions for them to phone me when their courier arrives and I’ll come down.
I run down and see the guy on a radio, so I assume that’s him. He walks up and takes my envelope and says «Thank you» as he’s walking off. No identification of who he is or that he is actually the courier. No receipt for pick-​up. Just *poof*, disappears.
If he actually makes it there before they close at 4, I’ll be completely stunned. He was definitely not on a bike, so I don’t know how the hell he thinks he’s getting around the market in under 5 minutes, let alone the fact that it’s still several miles from my pick-​up location.
Absolutely ridiculous.