Andelcare

One star reluctantly. I was told when I hired the aide that they could administer meds if provided a single dose. When the aide arrived and I instructed her on the time and doses, she said she could not administer them, which is one of the main reasons she was hired. The aide was also not able to move my husband on her own, which was the other main reason she was hired. Additionally, when I came to relieve her at the end of her eight hour shift, I found my husband in a urine soaked diaper.
The frosting on the cake was when I received a bill for the «services» I received, which was covered by Hospice. It took me talking to three people in order to get to a person who knew what an invoice actually was and to resolve the problem.
I would think twice about hiring an aide from this company as the care was seriously lacking and the basic business proclivity left a lot to be desired.

Andelcare is an AMAZING service for seniors and their families.
My 89-​year-​old mother lives at a facility in Seattle with van transportation, but she wasn’t comfortable using it or a taxi. But she loves to go out and do errands, and we kids weren’t always available to transport her. We interviewed Andelcare as a potential caregiving service, and we were very impressed with the interview. Andelcare patiently worked with our mother and family to find a perfect match caregiver to drive her once a week. When the caretaker arrives, he visits with our mom for a few minutes, and helps determine where she would like to go. Then, they usually take a drive to the waterfront or through the arboretum, stop at a bookstore or drug store and have lunch. She looks forward to his visits, and often talks about his excellent driving/​caretaking skills.
We call Robert our «angel» because he is so patient and we know our mother is happy to be able to go out. We feel comfortable knowing she is safe, and we are not constantly struggling to find a way to get her out and about regularly when we are busy with our own families and work.
Also, we deeply appreciate Andelcare’s professionalism. They worked very hard to find the right caretaker match for her. And when she lost her credit card one day, we called Andelcare several days after a caretaker visit to see if they could tell us where she had been with her caretaker. They had detailed records and knew immediately every stop they had made, and we were able to track down the lost card. We are so grateful to have Andelcare’s services for our mother!

My elderly (101!) year old mother began requiring at-​home care last year. Eileen at Andelcare was extremely helpful and patient in setting up the care for a reluctant client. The care-​givers were excellent. Most recently, when my mother had a small stroke the care-​giver stayed with her at the emergency room for 4 additional hours while we drove to the hospital from our home in Oregon. I can’t say enough about how good these people are.
On a practical level, they are also one of the few agencies that allows 1 hour billing, which was all we needed at the beginning. Most of the others have a 2 or 3 hour minimum.

I had Andelcare help me take care of my dad for about 7 months between Nov 2011 — Jun 2012. It was a pleasure working with them. They’re great people to work with.
I was quite involved in my dad’s care as his full-​time primary caregiver for about 7 years. During the last 14 months of his life, he was in a long-​term care facility, but because my dad was so used to having me around, I didn’t want him feeling alone during nights, especially while he was having complicated health issues. My dad was heavy duty care. He was what healthcare professionals call «2 persons assist, max.» In other words, he required 2 persons to assist him in whatever needed to be done. Not only that, but he was also awake during nights and had the tendency to call the facility staff often. I helped him alongside the facility staff during the day, then I had Andelcare caregivers sit with him during nights and help out the facility night staff reposition and change briefs, etc.
What I appreciated about Andelcare is they helped me provide the personalized attention and care for my dad when I couldn’t be there with him. For a family member caring for his aging parent to the extent that I did, that relief was priceless. Also, Andelcare responded to my concerns immediately and resolved issues quickly.
This was a great example of collaborative effort between the facility staff, Andelcare, and myself in caring for my dad. What I can say is even though my dad was 90% — 92% of a 24-​hour period in bed, he didn’t have any bed sores. That’s an accomplishment everyone involved can all be proud of. I’m truly grateful to everyone involved. Andelcare was part of this success story.
I recommend Andelcare highly.

One of my clients was in need of overnight in-​homecare. We had contacted another home care agency in the area that made an appointment to meet with us in 2 days. One hour before the appointment they cancelled and said they could not meet until 5 days later. We needed care that night. We put a call into Andelcare and they called us back within 30 minutes and had someone scheduled to come out that evening. The caregiver arrived on-​time and was nice and professional. I was impressed with the responsiveness of Andelcare and would recommend them to anyone. Don’t waste your time calling others; just call Andelcare to get the best care for both you and the one who needs care.
Kris Wilson, CPA EA
Redmond, WA

I have worked very closely with Marla Beck and Karen Goehner-​Rooney at Andelcare, and I can say that without a doubt, I would trust my mother or father in the hands of this wonderful team. If you are looking for home care, choose Andelcare in Seattle/​Bellevue, Washington! They are absolutely the best.
Valerie VanBooven RN BSN
St. Louis, MO