Luxury Nails

I had a waxing today and the used paper strips what??? Then she did the worst job of gel polish I have every had. When I complained she said “don’t pick at it”. Not going back. Service is unpredictable ☹️

I have been going here for two years. Until about 8 months ago it was great. The people are not the same. Susan was absolutely rude to me today. I came back from washing my hands and she had someone sitting in the chair holding my things. I will never go back, there are way too many nail salons to accept being treated badly.

I’ve been a customer about a half dozen times so far and now feel confident to write a good review. They always do a perfect job for traditional manicure/​perdicures and I always feel like I get my money’s worth. The salon is tidy. They are friendly, nice, clean and I never have had any issues. I am always comfortable, the chairs are clean and the massage functions work! They also have a great selection of polish.
Disclaimer: I personally don’t believe in making appointments for nail salons as 1.) NEVER at any salon I’ve ever been to, are you taken on time. 2.) I get really annoyed at those who make appointments and make such a fuss when I am trying to relax. 3.) If you come in with your appointment-​entourage and I’ve been happily waiting for a few minutes and now I am left to leave due to an appointment (or ten), I’m not happy either. That said — I go on off-​times, read: not Saturday mornings or Friday night, after work. I appreciate salons that don’t honor appointments honestly and would prefer everyone is first come first serve. You’re better off calling ahead to see if there is «a wait».

I go to this spa almost weekly. I like that it is always clean. They also have a huge selection of colors of polish and gel. Most of the staff is friendly and skilled. I usually don’t make an appointment because I don’t think it makes much of a difference in wait time. However, a couple times I’ve walked in and I waited 15 or more minutes longer than they predicted. That’s frustrating because I would prefer to leave and come back. Also, I get the feeling that they are frustrated, that I don’t get gel. I usually get regular nail polish because I work in a medical environment where you’re not supposed to wear gel. The positives out weigh the negatives here. Keep up the good work!

Very disappointed that I called ahead to make appointments for my group, including making sure that Luxury Nails knew that my 8 year old daughter would be with us. She is a little on the sensitive side, and we did not appreciate it when one nail tech after another refused to work on her manicure as if she wasn’t worth their time. Their loss — I am an excellent tipper, especially for those who take the time to do a good job when providing a service to my child. We won’t be back — there are too many other nice places in the area.

I came here with my sister in law and her 8 year old daughter. We just wanted manicures so we called ahead to make an appointment. We arrive and have to wait for a half hour. They start on me while my niece is waiting. Two men become free to do her nails and they are actually rolling their eyes when I remind them she’s next, she’s been waiting for an hour. I had to get up and not finish my manicure so my niece could get her nails done by my person. This place has terrible customer service and the men in particular are super rude. No regard for appointment times or lines in this place.

I am now giving a 1-​star rating to counteract my previous 5-​star rating. I loved this place my first time or two going, but after three strikes in a row now, I will not return. Strike 1– The only person who does SNS leaves for 1 month on vacation and no one else can do it 2– They fill my SNS nails with acryllic and then charge me FULL PRICE for a fill 3– I make an appointment hours ahead of time for 2 pedicures at 1:30 (on my lunch break); we both get seated at the same time but my friend was totally finished before anyone even started on me. I wish I had walked out earlier and would have if I was alone. Sitting for 30-​minutes, WITH an appointment, and without one person saying anything to me or apologizing for the wait. Unacceptable.

Clean and comfortable chairs. The people were friendly and helpful. I was there for a while getting mani/​pedi they did take a while to get me seating but they did a great job.

Perhaps some of the reviewers mixed this nail salon with another place. Two of us went on a busy Friday afternoon and were seated right away. There were sufficient employees on hand to take care of all twelve spa chairs and ten manicure tables. They serve free wine, soft drinks, or water, a service I’d not seen since California in the 80s. The prices are a bit higher than I pay in California, but the atmosphere is quiet with gentle music and muted TVs with subtitles. The spa mani-​pedi included more steps than I’m accustomed to. Happy!

I just started going to this place, I’ve gone twice so far. Tom is amazing. He listens to what you want, he’s gentle, and he’s a perfectionist. I’ve left every time super happy, relaxed, and refreshed. I normally get acrylic with gel polish on top. He hasn’t cut me once when filing, and every nail is perfectly shaped and even. Also, they have so many gel colors to choose from. I got a pedicure from another girl the first time I visited, and it was really relaxing. She didn’t rush through any step, she massaged me for longer than I paid for if anything. I’m really happy that I finally found a good nail place!

New to the area, and just found this amazing nail Salon!!! Everyone is so friendly! They take their time and make you feel special! They did a great job on my pedicure! Highly recommended!

Absolutely horrendous. I decided to try this place out and take my mom as a treat. We both left disappointed and upset. The nail techs were so rude and disorganized. My mom was picking out a polish color and they pushed her out of the way so that one of the «regulars» could pick. We were just getting simple manicures and they botched it up. I could’ve painted my nails better. They didn’t coat them evenly on the second layer which left them looking like a five year old did it. I left bleeding because she cut me in 4 different areas on my skin with the cuticle trimmer. It was so unsanitary. There were bits and pieces of acrylic nails and shavings from a previous customer when I sat down at the station. I asked her if I could move and she just grabbed my hand and started filing my nails (which she didn’t ask how short I wanted them). The file she had was obviously used and the cuticle trimmer and other supplies were just pulled out of a drawer. NEVER GOING BACK. It was a nightmare.

I am fairly new to the area — my husband and I just moved to Lakeway at the end of 2014. I had a wonderful nail stylist where I lived before so it was a bit scary to try to find someone new. I usually do pink&white nails and have been using them for nearly 25 years. I got very picky because my nail person in The Woodlands (before we moved to Austin) was so fantastic. I didn’t really know anyone in Austin, so I didn’t have anyone to use for a nail salon recommendation. I tried several nail salons in Lakeway and Bee Cave and was extremely disappointed UNTIL I ended up at Luxury Nails in the Galleria. WOW! They do a fabulous job and I mean FABULOUS! Frankly, I’ve never had a better pedicure in my life (and I’m 60). They have some special pedicures that take all the dead skin off your feet and legs and leave them looking so fresh and beautiful! I use Holly who I just LOVE! She is genuinely concerned with me and how I’m feeling and my life — she’s practically a psychologist (or at least a very good friend). She always makes me feel welcome and like somebody really cares about my overall well-​being. She has done some special flowers and other designs on my nails — something I’ve really never tried before — and I had so many compliments it was crazy! She is a true artist! Actually, I have compliments about my nails no matter where I go (people are always asking me where I got my nails done). One of the things that I especially like is the fact that my manicure lasts so long. This is a good sign of a good manicure. If you get a lousy manicure, it doesn’t last, the nails break, and the pink & white looks bad underneath. Holly does such a good job that I can go an extra week without going back for a fill. The Luxury Nails salon is very clean and everything they do there is top-​notch. I absolutely promise that you won’t be disappointed. If you live anywhere near the Galleria (or even if you don’t), go to Luxury Nails in the Hill Country Galleria and you’ll get the best manicure and pedicure available in the Austin area.

This is the best nail salon in Texas. The owners are friendly. The staff is friendly. They never get pissed off about my finicky requests. I initially only trusted Lisa to do my fills, but she assured me that the other staff would take care of me when she was unavailable. I took the risk and used someone else and they were amazing as well.
It is an extreme relief to know that I can trust anyone at Luxury Nails to do my nails without me having to correct anything.
It is clean, relaxing, and I am never pressured to add additional/​unnecessary services. The longest I’ve ever waited to be taken care of was 4 minutes. It’s a great place.
Great job, Luxury Nails. You guys freaking rock every time.

I love this salon. I have been going there exclusively for about a year and a half. It’s very clean, the staff is friendly, they do a great job and the prices are right. I highly recommend them!

I moved to Austin in June and I was used to having a manicure every week, I had several bad experiences and I then heard about Luxury Nails. I can say that this is a very clean and up scaled establishment. The prices are good and the Nail Tech are very nice and they all do very good work. Lisa bought this business last year sometime and she has worked very hard to turn the business around.

This business has new management and is the best place around. Every time I visit I am treated wonderfully by the professional staff. They are courteous and on time and I have never had a bad experience. The salon is clean and the staff are well trained. They have a HUGE choice of colors! I highly recommend Luxury Nails!

Best nail salon in the Bee Cave, Lakeway area. Do not get the Luxury Nails in Lakeway confused with this one. There is NO comparison. I have never had a bad experience here. Clean, classy and professional. Lisa is wonderful. You won’t be disappointed.

Great pedicure and nail technicians who are courteous and speak English much better than any other place I’ve been. My favorite nail place in Austin! They also have great deals Monday through Thursday: $ 30 for a mani and pedi!

I love this place. I recently moved to the area and was so upset to leave my past nail salon. They were clean, friendly and did everything for me with the utmost dedication to quality! This is my new go-​to!

I’ve been going to Luxury Nails for almost 2 years now and love the convenience in the Galleria and proximity to my house. Mimi is, by far, the best nail tech there and who I ask for most often. She’s detailed, gentle with my hands, and very good at French manicures! If I get someone other than Mimi, I’m not always confident the service is as great at with Mimi, but I’ve never had a situation where it’s «awful» or where I’m embarrassed by the work done or have a negative experience. The Pedi’s are great, and I enjoy the amount of time they spend. I’ve even been there as they are closing (about to be done with my service) and they’ve willingly taken in new customers 5 min. before they close to be accommodating. The salon is very modern, clean, and friendly!