PetSmart

So my first time coming in, my dog had a scab on his nose from a previous incident. When I alerted the groomers of this they wanted to inspect it and upon doing so, the groomer pulled down on his nose and reopened the wound. He started bleeding again and they told me I would have to come back. I made an appointment for a few weeks out at 8am on a Tuesday (which is half an hour after they open). It is now 1pm and he still has not had his hair cut yet. When I called to ask when they would be done they informed me that one of the hair groomers went home sick so they were behind. I decided to walk around the store while I waited and I saw two dogs other than mine being shaven while one of the groomers stood and talked with the other. It’s sad to me that my dog was sitting in a kennel for over 5 hours while other dogs who got there after me were being helped. I will not be returning here.

(Note: This is a review of the Doggy Day Camp service ONLY.)
First of all, the staff members here are INCREDIBLE! My dog gets excited when we pull into the parking lot of the Beaverton Petsmart because he knows he is going to play with his furry and human friends there! He comes home happy and tired after a full day of exercise and socializing. I especially love reading the adorable «Pawgress Report» that details who Zeke played with that day. So cute! Also, I recently injured myself and am on crutches — the staff members are so accommodating that they actually meet me out at my car and bring my dog inside for me. I could not believe their kindness!
The hours/​pricing are pretty awesome. They are typically open 7am-​7pm, which is great for those of us with typical 8 – 5 office jobs who have to fight rush hour traffic. The rates are competitive with those of other daycare centers. The only thing I wish they did was package pricing (ex: 20 days for $X) or a flat monthly membership fee. I feel like that would make it a little cheaper for those of us who are regulars, but I am also a Pet Perks member so each month I get one free day after 10 visits that month ($ 23 value) and there are surveys that will sometimes print with my receipt that give you $ 3 off if you complete them online. Sometimes additional coupons are given via email or in the Pawgress Reports. I am pretty saving-​savvy so I make sure to read all of them! :)
The store itself is clean and well-​stocked and organized. I always get greeted by a friendly cashier or manager when I enter and leave. They offer training classes in the evenings and also have a Banfield pet hospital and grooming salon on site, making this the perfect place to bring your pup for any and all needs.

This salon is the best one for sure in the portland and Beaverton area! The staff is so sweet and helpfull. Prices are great! would recommend salon to any pet owner. They even do cats!

Review for doggie day camp.
We rescued our terrier mix in September and decided to try doggie day camp to help with her socialization (she is 11 months old and weighs about 9 pounds). Dog day camp here has been the best thing to happen to her. She starts wagging her tail and barking the minute we pull into the parking lot and when she walks through the door – everyone knows she is coming! She has become much more socialized to dogs and people alike. The staff are great and they spend equal time giving attention to and playing with all the dogs. The manager knows the dogs well and they even fill out little progress reports for the dogs. I give it 4 stars because I wish the facility was bigger so that the dogs can have more space but for my small puppy it does the trick for her! Thank you all for your hard work and dedication!

I have been shopping at this store and also at the Tigard location, and I wanted to leave a good feed back because I think for pet lovers like me, is important to have this kind of information. I have to say that first I thought that PetSmart in Tigard was my best option, regarding customer service and friendly and helpful staff. But I noticed eventually that it all depended on which mood the staff was in that day or who was the one helping. Sometime you could find a very kind person but sometime you would instead find some very stressed out, rude or not knowledgeable person there. Most of the time they did not know all the necessary info about the various products. I then found out that at this location, instead, no matter which day it was, or which person was helping, they were all & always helpful, friendly, very knowledgeable about all products, ready to give you all the answers you needed, and extremely kind and fast in helping when I had to return an item that did not work, and also in giving advise on which alternative I could try. So I always come back here now. Even if you do not leave very close, I would still advise you to come to this PetSmart, you will always find friendly, helpful, knowledgeable staff and the store is well stocked, they are seldom out of something. It is worth it!

We recently purchased a pet fountain for our cat to use and unfortunately the water would flood the floor when turned on. I couldn’t find my receipt but saw that petsmart offered no hassle returns and thought that I would exchange it and try something different. Kenny was the manager who rung us up and he was AWFUL. When I said that I needed to do an exchange without receipt he immediately talked down to me and said «wow no receipt and no box. Do you at least know when it was purchased?» I didn’t know the exact date and he said he needed to research into it. We waited about 3 minutes and he came back and had a few negative remarks before again leaving to do something else. About another 3 minutes later he came back and said «I’ll do it for you this time but you need to be better about keeping your receipts». I am so outraged. I am a manager at a $ 10 million retail location and I would never talk to my clients this way nor would I let my employees. He never asked why I was returning it and I told him that I didn’t anticipate the product would break and he did not care and I quoted the petsmart return policy and he said «it’s manager discretion» I will never go back to a petsmart location if management treats their company policy and customers with such disrespect.

We really like their groomers! They always give a cute cut for our Havanese. They are also available late at night and always on time.

Oh PetSmart… why oh why did you discontinue the NatureZone Bites for tortoises? I used to buy all my tortoise’s food from you (with exception of her fresh produce) and now I rarely come by anymore because you just don’t sell an equivalent product. My tortoise is sad, I’m sad.
Beside this issue, it’s a convenient location and the employees are always friendly. The store in generally clean. Overall it’s fine, they just don’t sell what I really need anymore.

By far, my favorite Petsmart in the area. There are two Petsmart’s closer to me but I am more than happy to drive to this Petsmart. Outstanding customer service in the store and in the grooming department. Employees here actually seem to enjoy their jobs. Definitely an example for other Petsmart stores to follow.

This is a good Petsmart location! They have the PetsHotel (daycare and boarding), Banfield (vet), grooming, and training at this location. I’ve never used these services at Petsmart so I can’t speak to them specifically.
It’s always clean and the staff are friendly and helpful.
They usually have great clearance items here — usually on end caps or in bins in the main aisles. Look around, the clearance can be in various locations.
Parking is super easy and there are pet clean up locations inside and outside the store.

I have enjoyed visiting and shopping at this Petsmart for many years for a number of reasons.
First, of course, you can bring your pet to the store with you. It’s so much fun to walk up and down the aisles and run into pets and their people. It’s especially fun because everybody is laid back and willing to stop and talk while you visit with their pet. I’d love to bring Sophie, my cat, but she’s very shy and only hangs out with me and hides when visitors come to the house.
Second, if you need some entertainment, just go to the back of the store and watch the furry clients in the doggy daycare center. Gotta love those dogs. I also enjoy stopping off at the cat adoption center and petting and giving some love to the kitties there.
Third, check out the small animals, birds, and fish up closer to the front of the store. It’s always great to see all degrees of cuteness or watch a youngster get their new friend … heartwarming. I’m not a huge reptilian fan, but they always appear healthy and well tended as do the fish.
Fourth, great prices on cat food. I have to have a certain brand for my grey girl, Sophie the Cat, and they always have it in stock and again at a decent price point.
Fifth, the store always seems very clean.
Sixth, the employees are invariably friendly and accommodating with their time and information. While this is a large chain store, the employees always give me the impression of the same kind of service you might get in a smaller neighborhood pet shop.
I think this number of good reasons recommends this store as an excellent place to shop for your furry (or scaled) darling. Be sure to bring your dog or cat so I can stop in the aisle and ooh and ahh over them.

Ratings Per Service:
Training Program: 5 Stars Carol is a really experienced trainer and gives wonderful advice and tips for handling, treating and feeding your dog.
Grooming: 3 Stars. It really depends on who you get as the groomer. Some of the women are a little too aggressive (should I say Nazi-​like) in their handling of the dog. I am not saying all of them are like this and I am not saying that the ones who are, are like this all the time but the last time I had my 5 month old dog in, the two who worked on him were a little too rough with him. He came out of there a little traumatized. On top of that, when I got the dog back, I was met with a barrage of things I am doing wrong with his grooming — hair too long, nails too long, ears not plucked.
I trim my dog with scissors not a razor and don’t intend on switching. The vet has advised me that his ears are fine and not to ‘fix what ain’t broke’. The only thing I bring him in for is to clip and grind his claws. That’s what I asked for though I am paying for an ear cleaning I don’t use. My dog hates to have his claws touched so I am obliged to have them done, otherwise I would do that myself too. At some point, I may. Certainly if this treatment happens again, I shall.
Nate would be my choice for paw handling. For him, I would give this service a 5 star rating.
Banfield vet services: 5 stars Though I have not personally used their services, my friends had an emergency with their dog and Banfield handled it really well.
Supplies: 4 stars They are generally as expensive at Petco and are better stocked. They have a lot of toys and clothing that are made in China as does Petco; the quality of which is suspect.
Doggie Day Care: 4 Stars. Again, I have not used this service but have friends who have. They seem to do a good job segregating the more aggressive dogs, though this means crating them. I have not been able to establish whether or not they provide webcam viewing to check up on them and your pooch. To me, without this service, is a deal breaker.

My very pampered boy, yes my fourteen pound Chihuahua was seeing the same groomer for five year, s when she left. So i returned having another take care of my boy and i was not happy with that i was on the look for a new groomer Got a tip to go to Petsmart and got to actually got to watch how the girl’s there handle our pet’s ! yes your pet’s are taken care of seeing the girl’s get kisses from some .awww! :) will not go any where else. you girl’s are great! Thank’s Rammona

Their grooming salon consistently does a great job and they are very friendly and remember all their four legged clients by name.

Don’t take your dog here for any reason. Especially to get groomed or the doctor. I just got my dog back from getting groomed and he hasn’t stopped hacking…

For an enormous selection of pet related goods, this is the place to go. Once again it is an evil chain (I know, I know) but sometimes it’s nice to visit a big box store for a huge variety of stuff.
Once in a while I will bring my puppy with me and let her pick out a few toys. The toy aisle is impressive. My only suggestion is to organize it based on type of toy vs brand. For example, if you have a dog that likes to chew, chew, chew put all the durable toys together so there isn’t a lot of going back and forth. My puppy goes crazy when she is here because there is so much to sniff and occasionally she will find a stray treat under the shelves. When she chooses a toy she gets to carry it up to the register. The cashier even clipped off the tags so she could enjoy it right there as we cashed out.
Bedding stock was so so. We have our dog sleep in a crate at night but not a huge selection of pads that fit inside.

We have been incredibly impressed with our experience at Pet Smart. We decided one day that it would be fun to get a little fish tank set up for our three year old daughter. Knowing nothing about what to buy or how to set it up properly when we walked into Pet Smart, Ally in their fish department guided us in a very helpful, informative and engaging way. It was very clear off the bat that she has a passion for this hobby, and that she has a great deal of knowledge — which she loves to share.
She actually set up our tank for us right there in the store, engaging our daughter as they selected rocks and plants, placed them in the tank, then picked out the fish. She helped to make the experience of kicking off this family hobby fun and enjoyable, in a way that surprised us and exceeded all expectations.
Now, more than two months later I just called to ask some feeding questions. Right away, after saying very little about our initial experience with her, she remembered who we were! She inquired about how things are going with our setup, then offered great and useful information in response to my questions. I never would have expected such great service with a personal touch from a chain store like Pet Smart. I hope Pet Smart realizes what an asset Ally is to their store.

Okay, I went here to buy some dog jacket. Don’t judge, my dog is tiny and doesn’t have fur. He has hair instead and he’s not built for winter. Anywho, I love the many choices they offer. Price is more than I would pay for my own shirts but I can’t make clothes so I had to buy them. Also, compared to locally owned pet boutiques, they have lower prices for clothes.
A plethora of choices for food for your four-​legged kids. If you’re looking for primal dog/​cat food, the choices becomes very limited. Still, lots of parking and friendly staff.

We have taken our dog here the past couple months. The folks at the front desk are nice. However, our last visit hour dog had three teeth marks on both his paws. It was explained that puppies are learning to control their biting. However, where was the dog sitter when this was happening?
Last week, we picked up our dog and the nice lady at the front said she would get our dog. Then the big guy watching the dogs goes up to our pup who flips on his back in fear. Where was the leash? While our dog was on his back a bulldog nips our dog when he is down. Fortunately the dog sitter noticed and hollered. I think this situation could have been avoided if the guy just used the lasso…

I don’t expect much in the way of customer service from a «big box» retail store outside of the «May I help you find something?» opening line, and, «Thanks for coming in» as I exit. I can tell you, the employees at the Walker Road Petsmart go above and beyond.
I went into the store yesterday looking for, of all things, a cat leash and harness. I was walked (no pun intended) through the whole process of getting a cat used to the idea of putting on a harness (no, you won’t see me walking cats down the road – just thinking the cat might like to sniff around near the patio). The gal that helped me was so knowledgeable and kind. She really went out of her way to help. It seemed like everyone else in the massive store was also receiving one-​on-​one service. The other customers were also really nice. I even met a girl who had her cat in the store – seated in a cart, looking at the caged birds, wearing a leash and harness. She told me, and several other curious onlookers, about her experience training her kitty. Great experience!