Banfield Pet Hospital

Well, it finally happened — I decided to end our Banfield Wellness plan. I had already been on the fence about it on and off, because it was really hard to find a location with staff that were great. We had the plan for years with our other cat and tried 3 different locations before finding vets that we liked. But after our last experience with our current cat, it tilted too much to the negative side.
I don’t think our cat was receiving great care. It may sound bad, but I was accustomed to fighting for only adequate care for my cat (s) through Banfield (finding vets that weren’t terrible, only scheduling at certain times, etc). I don’t want to get into all nit-​picky about our last couple visits, but I am dedicating myself to finding a vet’s office that I feel 90−100% good about going to and not 50−80% good about.
I left a glowing review a couple years ago and felt the need to be honest of how things have changed. I think Banfield has the potential to be awesome and for some people they are lucky to find it, but after 5 or so years of hot and cold I’m cutting it loose.

I just took my kitty in for an appointment at the Walker location this morning. He had a strange abrasion on the back of his neck that was bleeding and oozing. I called to make an appointment and I was thankful they could get me in the same morning.
Prior to taking him in, I cleaned his wound with peroxide and tried to get the area cleaned. When I got in, the staff was cold and unwelcoming, which didn’t help on top of having my kitty scared and crying.
We were taken to our room, where the vet accused me of ruining the option of getting a test done due to the fact that I cleaned his wound. I was shocked. Both the vet and vet assistant were ‘going through the motions’ and had condescending tones while asking me two or three questions about my cat. Knowing that she couldn’t get much of a look at the wound due to the cleaning, she said she would like to do a test anyway, which was $ 65.
On top of the inconclusive results, she casually let me know that they didn’t have any equipment or slides for a fungal culture, so that portion of the test couldn’t be done. She prescribed him a liquid antibiotic to put on the wound. When I asked her what she thought it the wound could be, she simply said she didn’t know and put on the pressure to get us out of the office.
So I have a cat with a bleeding bald patch, a vet with a sour attitude, a $ 100 vet bill, and no answers. I am not happy with this, especially since I have my kitty under the wellness plan and pay $ 25 a month for his care.
If you’re in the Beaverton area, I highly recommend taking your pets to VCA on 185^th St. The doctors there are caring and kind and the staff has always been friendly. I’m cancelling my subscription to the Banfield Wellness Plan and getting him to a doctor who truly cares about his health and well-​being rather than trying to get me out the door.

Wellness plan is a scam. After paying for 6 months, I scheduled a teeth cleaning for my cat. I got a reminder email and phone call. I followed the instructions for withholding food since 8 pm the night before and arrived on time with my scared, hungry, 18 lb cat, Bob.
As I was checking in for my first service with the wellness plan, I was politely told that my plan had been canceled. So, I’ve been paying for 5 or 6 months without using services and as soon as I schedule to have, Bob’s teeth cleaned, they accidentally cancel my wellness plan. Convenient.
Naturally, the corporate office wasn’t open at 7 am. My options were to either pay full price, or I could restart the wellness plan but here’s the thing: it’s a 1 year commitment, so starting it again starts the year over. I wan’t prepared to pay for anything that day. I left Banfield angry and frustrated.
I waited until 9 am and called corporate. After speaking to an apologetic employee, I decided that the wellness plan is a scam and I’ll pass. All she offered to do was restart the plan and restart the year. I think for now I’ll go to a place like Dove Lewis in an emergency. Eff Banfield.

Customer for 3 years, belonged to their wellness plan. Trying to deal with their HQ was very painful, took 45 minutes on the phone to cancel it. I THINK it is set to not auto renew. Once you begin a plan year, you commit to another full year — no way to cancel in the middle of the year-​unless your pet dies. Hospital staff are very pleasant, they always send you home with tons of papers. Always an excuse to charge extra for something. Last time for regular checkup they couldn’t do a blood test saying the cat wouldn’t let us. Bring her back later, they said.

I’m done with this place. my cat is a little aggressive when it comes to going to the vet, they won’t even touch him anymore without insisting that they have to knock him out. While I fully understand that they want to keep their own staff safe, they aren’t educated enough to deal with an agitated animal, nor did they offer me ANY other options but to knock him out. My cats aggression is only at this place, and I have a feeling that it was caused by the Vets and vet techs that don’t understand cats enough to work with them. Thank god my plan ends next month because it won’t be renewed.

Over priced. They test for everything with a simple problem making a simple bill hundreds of dollars.

Great desk staff!!! Always fast, caring and professional. My dogs can be a pain in the a**, but the staff makes them feel loved. Thanks!!!
The vets provide exceptional service. Very knowledgeable and caring also. They always take the time to explain everything and provide alternatives when they can. Dr Downs and Dr V kick some serious butt in customer service!!!
Thanks everyone at Banfield!

After a couple years of solid service I am sad to say that the last three vet experiences have been extremely disappointing. I have noticed a continued trend of underestimating costs (est. $ 100, act. $ 125), overselling treatments (recommending vaccines that are not generally needed in this region), condescending advice, and an alarming lack of attention to potentially serious diagnoses (I had to call the doctor after a week of non response). If you are are an active participant in your pets health, I would recommend an alternative to this veterinary clinic.

This is my primary location that i go to with my miniature Dachshund. Dr. Anderson also has doxies, so of course I liked her immediately. The staff all seem polite, and competent. My doxie is a nervous one and they are always kind and gentle. i highly reccomend the wellness plans if you are on a budget. I usually walk away paying nothing for the services.

My boyfriend and I recently moved into the area as well as added a kitten to our pet family. So we were not only looking for a vet for our existing pets, but we needed a vet asap to get our little Link checked out. Banfield’s hours are so incredibly convenient, especially for us. We work in NE Portland from 8 to 4, so we don’t get back into the area until the majority of vets are closed. Banfield is open until 7 AND on weekends. It’s wonderful. We made the appointment and they were very nice and accomodating. I was surprised they even had openings considering the fact that I called Friday afternoon asking for a Saturday morning appointment.
We showed up about ten minutes early for our 10:45 appointment, kitten carrier in tow. They immediately called us up and had us start filling out the paperwork. The receptionists were very nice and kept cooing over our kitten. They asked us some questions, chatted with us about our pets, and then showed us into our room. We did have to watch a video about their pet plans, which at the time I found very annoying and ignored the majority of it. The vet tech who came in was very nice and efficient. She flew right through the basic check up. She then started talking to us about their pet plan, at first I was annoyed again, but then it did start to make sense. We ended up signing up for the plan because it would save us some money in the long run with our kitten. I doubt I’ll sign up my three year old dog or two year old cat, but for a kitten who needs SO MANY THINGS, it was well worth it. We only had to wait about five minutes after the vet tech left for the veterinarian to come in. She was the nicest and friendliest veterinarian that I have ever had the pleasure to meet. She alone sealed the deal for us to come back there. She did a quick check-​up of our kitten, talked us through it, told us a little more about what we would need to have done that day and listened to me when I asked if we could skip one of the more expensive procedures and use a backup. Although, I wish she had mentioned that the expensive procedure had been covered in the pet plan, i do appreciate her hearing me out. She then took our kitten into the back for his vaccines and blood test. We wandered around the Petsmart, picking up a toy and planning out our next shopping spree for about 15 minutes. We headed back to the vet and they asked if they could do some ear cleaning and run a few more tests. They offered to let us leave the kitten there if we had any errands to run. We ended up agreeing to that, and walked down to get some lunch and check out Best Buy. Did I mention how conveniently located this Banfield is? It was less than a ten minute walk to get to the main section of the Cedar Hills Mall. Very convenient if you don’t want to sit around waiting for your kitten, or drive back to your house. When we headed back, they were very nice and we didn’t have to wait very long to get our kitten and pay, as well as set up our next appointment. They were very accomodating again, with many different openings.
I was very happy with my experience and will most likely bring all my pets in for their regular check-​ups and shots. Definitely recommending this to my friends in the area who have pets.

We’ve been taking our dog here since he was a puppy and the service has been excellent. We did the yearly plan that includes all the basics, spay/​neuter, preventative care, etc. including unlimited phone calls to their nurse desk for general questions. The fact that it is in the petsmart is great too since it cuts out another errand of picking up food. The staff is very friendly and helpful– including when you call. We had to show proof of his vaccinations for doggy day care and they happily faxed a copy to the business for us.

Finally found a Vet! The basic office visit is $ 35 which is a great deal. Dr Schade was super down to earth and knowledgeable. All of the staff were friendly, professional and competent in dealing with my neurotic cat. I have been to another Banfield that I was not impressed with… but this was great and I will be back!

I have been taking my dogs here for their routine vaccinations and have been very satisfied. I like to go during their walk-​in hours and have never had to wait long at all. The staff seems quite professional and they are friendly to me and to my weiner dogs. Plus, it’s attached to a petsmart so my dogs pretty much immediately forget that they were nervous about the vet when it’s quickly followed by a stroll through petsmart! Sweet!