Pacific Lifestyle Furniture

I was recommended by a friend to shop here. With 0 furniture buying experience, I found this place is a great spot to worth exploring if you are looking for a sofa/​sectional. They are making custom sofa and sectionals and you can choose the fabric to match your home style. Luckily, I chose a great sectional which has three pillows come with it (you can also choose pillow fabric too). I am very happy that the pillows are super matching with my rugs. The sectional looks in great quality too. The delivery guy is very polite and well done their jobs.
Dani from sales team is a very sweet girl. She helped me a lot in choosing the fabrics and no pushy at all.
Will come back again if I need anything else.

I went to their website to look at their «specials» and was redirected to Craigslist. What a humongous blaring red flag. I’m in the market for a sectional sofa and I think it’s absolutely tacky to show a picture of an entire sofa with a price like $ 898, and then in the fine print you find out that actually that’s just the price of the Ottoman.
Deceptive, sketchy, there are better places to take my business.

Dani at Pacific Lifestyle Furniture was awesome and super patient with me as I picked out couches for our living room. I had a very specific idea of what I was looking for and she searched online through several catalogs to hep me find just the right piece. She was also very helpful in picking out fabrics that would work well for our dog. We will definitely be back!

Start to finish, top to bottom– a 5 star experience.
Dani is down-​to-​earth, super sweet and incredibly supportive of customer needs. She sat down and gave me the attention needed for me to furnish 90% of my home.
A few items were delayed, but Gary communicated what was going on and kept me up to date, proactively. He worked with me on exchanges and pricing when a couple of small items were not to my satisfaction.
I had done my due diligence shopping around and was pleasantly surprised to learn that the prices here are in fact comparable to Amazon and other sites based on what I could compare.
As I write this review, I can hear my cat using one of my favorite chairs I bought from PLF as a scratching post. But guess what, I’m not stressing, because I got their jaws and claws deal.
The delivery guys worked at a good pace, were professional and friendly.
However the timeline was off, they came about 3 hours early with no notice, but it worked out for us.
I am giving them 5 stars despite the home delivery time being off (which could have been a significant issue for some). The store got everything (minus one small item) to me within the 3 weeks they said. Other stores in the area were quoting me 6 – 9 weeks for things that weren’t even custom. The scope of my order was huge and a lot of things could have gone wrong but didn’t. I was treated like a valued customer and they all did their best to make sure I was happy with everything.

I’ve ever had to give one star for anything until now. Less than 1 year ago bought a sectional couch. Less than 1 year the cushions were shot. Shame on the manufacturer but the people at Pacific lifestyle compounded the problem. They sent multiple people out giving us a run around. The couch was still under the manufacturer warranty so to replace cushions wouldn’t have cost them anything.
But no they tried to charge us more money to buy new cushions. We finally showed up in the show room with the 4 cushions and finally got the manager. He was snide the whole time, but agreed the cushions were faulty. Faulty foam… But still promised to order them and have someone come out to swap them in a couple weeks. 8 weeks later after multiple calls and finally again showing up in their show room AGAIN with the old cushions they then took an hour to swap them out.
This is not the place if you want to be 1. Treated well 2. Expect accountability for honoring promises 3. Quality product. Recommendation, go to Lazy Boy

We orded a table and 6 chairs for our dinning room. 2 of the chairs where incorrect style. I brought them back and I was advised by the manager to hang on to them, and they will get the correct chairs ordered and swap them when they arrive, in 2 – 4 weeks. We are now in month 3 and I cannot get a call back or the issue resolved. I’ve called 3 times. First — a lady answered and said I would need to talk to the manager, and he would be in at 1pm and call me that afternoon. That was 3 weeks ago. Called last week and left a vm. Called this week and left another vm. (calling during business hours — just getting vm option.) Issue still unresolved.

Finally a furniture store that’s not boring! I love their edgy designs and all of the American Made products! Would hands down recommend this furniture store.

Good selection. Ok prices. Nice people working there that were not pushy. Delivery guys were nice.
Here’s why 2 stars:
The salespeople should give realistic timelines on when your item will be delivered. 1 – 3 weeks meant 4 weeks. We waited for the email after a week… After 2.5 weeks and we didn’t receive the email that said «your couch will delivered this weekend» we called PLF. They took our number and said we will call you back, but didn’t. We called again a few days later and same thing, no call back.
Finally 4 weeks later it was delivered… Most other companies don’t charge for delivery so that was a bummer that we weren’t even offered a refund for the late delivery. Let alone a call back… After the survey, Gary called my wife to explain that they had «a bunch of women working there so they can’t deliver heavy things.» That was one of the reasons it came late. Really?
We told the sales woman that we are buying a house and would be back for bedroom sets, etc. We will not come back now after this experience. Maybe state 4 – 6 weeks for everything and maybe that will help your business retain customers.
Thanks. At least the Ashley couch is comfy.

Jesse (owner) is great– his sales team and managers… not so much. Poor communication, and unclear expectations when trying to reach them regarding shipping dates, arrival, etc. After close to 8 weeks waiting for our couch, the sales person called to let me know we could pick it up. We arrived with two trucks to pick up our couch only to be told it didn’t make the truck like they expected. Not sure why we didn’t receive a call from our sales rep, Karen, to let us know this– as we drove 30 minutes one way to pick it up. I voiced my frustration to the store manager, who was rude and couldn’t help me until he went and got Jesse (owner) who was very helpful and agreed to delivering our couch at no charge for the inconvenience. A few days later, our custom couch arrived with a grease stain on it. PLF has agreed to send a cleaning company out to fix it– we’ll see how it turns out.
We also ordered a chair and ottoman that arrived damaged. I question the manufacturers they are working with– super long wait times, only to receive the items damaged. It’s unfortunate, but even more disappointing is the level of service at the store. Every time I’ve called (which has been a lot due to lack of communication from Karen, and the damaged pieces I’m now dealing with) I get someone snarky on the phone (Cody today) who make me feel I’m inconveniencing them.
I would recommend spending the extra money and ordering from another establishment with a higher level of professionalism and product.

Be careful shopping here. I bought a couch this week I discovered was 200 $ more than I would have paid at multiple other stores in the city. Check your prices before committing. Unfortunately I didn’t have a model number to even use to check prices until I’d already paid. They are very careful with their labeling so you can’t check online while you’re there. My mistake. Hopefully you won’t be burned. Also they charge a fortune for delivery — $ 100 for a couch.
Now reading the other reviews I worry that I’m going to be even more screwed if it arrives with issues since people have had a lot of problems with their quality of service.

I purchased a sofa, chair, and ottoman from Pacific Lifestyle Furniture. When we purchased the furniture we were told it would take 6 – 8 weeks for the furniture to arrive, however, the furniture was coming in around 6 weeks. At week 8 I called to check on the status and was told they would have to research the status and they would call me back. I received a call back from my salesperson who stated the furniture was out of production but had not been put on the truck. I called at week 9 and was told the furniture had not been produced yet because there was a delay in getting the fabric to the manufacturer.
I I gave the review a two because the manager was very friendly when we spoke. However, it is unacceptable for the sales person I spoke with to tell me the furniture had been produced when the fabric has not even arrived at the manufacturer.

Well, this is kinda a cool little location. There is plenty of wild items in here. They are supper nice and friendly people. While they are showing lots of trendy stuff, it is not of higher quality and may or may not look as good in 10 years. It may be out of style… they items are not really timeless peices, but trendy. So for a quick fashion change at home this could be jsut the place.

We had a great experience with pacific lifestyle furniture. My wife and I had purchase an on display dinning room table. Someone had damaged the butterfly piece and they agreed to fix it and sell us the table at a discount price. Before delivery, my wife had a change of heart and decided she no longer wanted a dinning room table with a butterfly piece and wanted something more solid. These guys were totally understanding and agreed to reimburse us our money while we continue our search for a dinning room table.
We look forward to doing business again with this company in the near future.

We walked into the store one evening and we saw 2 bedroom sets we liked and within a day we purchased one of them with mattress and board (instead of a box spring). We were informed that the furniture would be delivered in 2 weeks. Towards the end of the 2^nd week, we called to see if the delivery was on track since we hadn’t heard any information. We were informed on inquiry that there is a delay and we should be expecting the delivery a week later. We waited for another week and we called again. At this time, we were surprised that they did not have any information about the furniture except that it has been ordered.
This is bad customer service (no proactive monitoring and communication of delays) and secondly the same proactiveness in terms of taking full payment is not shown in terms of delivering the product timely.
I’m still waiting for the product.

Their furniture is OK, about what you would expect from a moderately priced furniture store. But the service is horrible. We went in there with the intent to buy furniture for our new house. The one item I really liked was a lamp. They had two on the floor, but refused to sell either one to me directly, insisting I order one and wait for it to come from California. Karen said she would ‘put a rush on and and call me the minute it came in’. 12 days later I called to ask if it had arrived. Someone who answered the phone said it would be another week! I ask why it would be so long. He said a week was standard. When I pointed out that this would make three weeks, he said «Oh! I just noticed a note on your account… the lamp is in! You can pick it up any time. It’s been here for three days.» So much for contacting me immediately.
The furniture industry is a tough one. It seems to me that service is about all they have to offer. Why wouldn’t they step up? It would be so easy? Sell the lamp off the floor and make me a return customer. Very strange.
I am modifying my first review because Gary, the manager called me almost immediately upon reading my review. He asked what he could do to improve my experience. Of course at this point my transaction was complete. But he offered me a 10% discount on a future purchase as a concession. He then followed up a couple of days later to be sure I was happy with the lamp and asked me to modify the review, emphasizing the critical nature of Unilocal reviews. I appreciate his efforts to improve his service.

Update– See the responses from Jesse to all the below critics. It is always the manufacturers fault. In his response he addresses the shipment, but does nothing to address the fact I never once received a pro-​active call about the changing time frame. Is that the manufacturers fault?
I don’t think he understand that most people are posting responses on Unilocal to help the business become better as much as helping other people choose where to shop (or not to shop as in this case).
— — — — — — — — — — — — — — — — — –
My dog ate it.
The check is in the mail.
The boat with your shipment sank.
All of the above are excellent examples of bad excuses, but only one the one about the boat sinking was used by PLF. I’m not sure if a boat really sank (even if it did I’d not sure I’d actually repeat that excuse), but even if it did there is a way to handle it and a way not to.
Great furniture. Poor management. We ordered a couch on March 10 and received it 9 weeks later. Some things are obviously out of your control when something is being manufactured by a third party. They need to fix their relationship with their manufacturer.
More than that they need to proactively communicate with customers about things not arriving.

We paid $ 500.00 for a «custom made» couch that started falling apart almost immediately. We then asked for it to be repaired and were told the manufacturer had «gone out of business». Now, 2 years on, I have ripped up couch that is not comfortable and is embarrassing to look at. Worst. Purchase. Ever.

I give it 4 stars for the furniture and 2 stars for the experience.
It’s like what the other reviews say where the in-​store experience was awesome, but from there it was kind of frustrating.
You go in-​store and you’ll find some deals that are some of the cheapest prices we’ve seen for great quality furniture. We were moving from out of state so we came and bought furniture about half a year in advance to make sure everything was ready by the time we actually moved.
A half a year advance notice didn’t seem to be enough. They called to tell me they wouldn’t have my furniture ready in time. They wanted me to wait longer as they ran out. The movers broke one of the chairs so they replaced it, but it took some time.
One mover who was younger was great. He was respectful and professional. The older mover was annoying. We asked him repeatedly to please take off his shoes. You could also tell he didn’t want to be there thus kind of didn’t care when moving our furniture. He wasn’t doing the little things like making sure not to scratch things or just being slow and lazy. Mentally he was already clocked out. The other mover had to get on him to take off his shoes or to put things down slower. Granted it’s not fun moving heavy furniture, but if you being paid to do it please do it right.
We loved the furniture, but the experience getting it to our place was not that great.

My in store experience was fine. The staff were not pushy or aggressive with their sales techniques; however, that is where mypositive experience ended. It has been three weeks and I just got another call today saying maybe my couch will arrive next week. (I am not hopeful at this point) To boot, they said «It is not our problem and we aren’t going to do anything about it.» Their customer service is the worst I have ever experienced.
The furniture delivery was rescheduled multiple times and took five weeks to arrive. And now after only 5 months, my «quality» leather couch is peeling apart in the back. I would never purchase from this store again.

LOVE this place~ They have really well made furniture at unbeatable prices. I live in Hillsboro, but for some reason started my furniture hunt out in Portland area. I’ve been to at least 5 furniture shops and found that I either did not like the furniture or it was too expensive. I also checked out the Ikea option but thought the furniture was not made well. If I lightly scratched the surface the soft wood would dent in. It wasn’t even that cheap there and cost about $ 450 for the table set that I was looking at.
I’m glad I finally came to check out Pacific Lifestyle Furniture and found an amazing wood dinning table + four chairs for only $ 300! The quality and price both beat Ikea which is amazing since most people use Ikea as the standard for low price furniture. I also picked up a $ 700 three seat leather sofa with reclining seats and a $ 300 three piece table and stands set. All at unbeatable prices.
Service was great too and everyone was very helpful.