Best Buy

Had trouble with incorrect information an employee gave us about the return process. Brandon, a manager, went out of his way to make it up to us.

Pathetic computer department. No-​one will let you install specific — well known apps to test the demos.
They will however let me buy one, bring it back, buy another, bring it back, and leep going until I get one that does what I want. Each of those machines becomes a refurbished machine. The cost of this practice ends up in the price of the laptops.
Cost them 2 Computer sales from me alone this year.

We bought a dishwasher at one of their locations and were satisfied with the price, quality and the installer very good, however having to deal with the Geek Squad over the phone and their «brief holds» made it an experience I would not want to deal with again. I could go into detail like some people would but I don’t have the time or energy as that would read like a novel. I will never buy anything that would need installation or service from the Geek Squad!!!

My wife and I went to this Best Buy location the other night to purchase some phone cases and screen protectors, and we experienced some great customer service. Apart from the people near the front entrance greeting us as we entered and thanking us as we left, the employees helping us find the products to best meet our needs were excellent. The representative assisting us, Lego (that’s what his badge said), helped us get the best possible savings on our total purchase, and he threw in a free «installation» for one of our phone screen protectors. Since Best Buy doesn’t always have a ton of discounts, this was great treatment and a pleasant surprise. Beside that, Lego was real and comfortable to talk to, and you didn’t feel like he was trying to sell you more than what you came in to buy.

Stopped by to visit the Samsung Experience location inside Best Buy. Normally I’m an Apple Guy but work gave me a new Samsung Tablet and I needed a case for it.
I asked the sales person for some tips or interesting things to do with the tablet, especially around note taking and organization but he really didn’t have any advice. He was able to help me find the case I wanted.
Chances are if you are looking for specialized help with one of the «stores within a store» inside Best Buy, you should probably just go straight the manufacturer. Only come down if you are looking for something really basic.

I couldn’t find the right ink for my printer and the sales guy wasn’t sure either, but it was almost closing time so they found a printer specialist who was able to figure out which cartridge I needed so I wouldn’t have to come back the next day.
They also talked me into a combo pack that I was sure I didn’t need, but it saved money overall. Thanks Best Buy!

Customer service sucks. Waited for 10 minutes for help, the guy helps some old person who comes up and is bossy. Screw this place.

I love shopping at Best Buy, but I wouldn’t recommend shopping at this one.
The manager there has horrible customer service and he doesn’t like helping customers.

Geek Squad Cascade Drive in Tigard with Christopher, Clay, Fable, and Fernando helped me. I’m an architect with heavy workload, and this team fixed me up when my Dell wouldn’t boot.
TIME: It took a week, but there was work there.
MONEY: I felt fine about my bill and the financial arrangements.
INTAKE & PICKUP: They give you appointment times, which is businesslike and civilized.
COMMUNICATION: This is the biggest factor for me ~ will they patiently answer my questions until I have working knowledge? I had their emails, and they called me with daily updates.
So, you guys nailed it on every front. I thank you and look forward to working with you again. Sj

I recently found myself in need of a new computer for my small business. I am a Mac user at heart, but being the owner of a start up, I needed something a bit more affordable. I’d heard of the Google Chromebook and decided to buy one. I found out that I would also need a new cloud-​ready printer to work with it since my old printer wouldn’t do the trick. I was assured by the sales people at Best Buy that the Canon Pixma MG6420 would work with the new Chromebook so I bought it as well. The sales people were happy to sell me both a printer and a computer. I left feeling like this would be an easy set up and I would be happy. The Chromebook is great, easy to use and while I’m still getting used to some of the functions being the opposite of my MacBook, in general, I’m happy with it. What I’m not happy with is the printer and what I’m absolutely livid about is the complete lack of help Best Buy has been in trying to get it to work with the computer. I called the store this morning to ask for some assistance in getting it to work (there are no, and I do mean none, zip, zero, nada instructions sold with the printer — shame on Canon equally — which makes it very difficult to figure out how to set it up) and was given a call back from their «Geek Squad» (whom I didn’t call) and was told that for $ 50 they would help me get it up and running. REALLY? What horrible customer service. As a business owner, I would never dream of telling someone that they should buy product A and product B and that they would work together seamlessly with out telling them that they would have to shell out additional money so that I could make the pairing work. I will never shop at best buy again. Ever. A Mac might be more expensive, but the customer service I have always received at an Apple store is so superior to what I’ve gotten, the $ 1500 dollar difference more than makes up for it. Best Buy sucks.

I prefer this store to the one in Beaverton, everyone is so much nicer and friendly here and I noticed that even if they are busy and pretty stressed out, they still take the time to spend with you and help you to answer your questions in a professional and friendly way. Who can’t appreciate that? I have spoken with someone called Brandon over the phone quite few times, I think he is the best and most friendly and very knowledgeable. But everyone here is nice.
When I do not know about a product, I call first and they tell me more details and they have always made so much easier for me to come to the store and buy it, rather than spend so much time at the store browsing through all the similar products.
The GEEK squad is fantastic here, same qualities: patient, friendly, professional and helpful. The only inconvenient here is that traffic is terrible in this area, you can easily get stuck in a traffic jam before finally getting to the store

Brands are limited, most items I see online are not in the store. Plenty of sales folks running around, most don’t know much more than the customer when it comes to getting questions answered. Prices are fair, nothing special. Ho Hum experience.

I love being stared at by employees while holding a baby and being ignored. i will gladly never buy here again.

I hate to dis any business, but if my recent experience with these folks is any indication, this Best Buy location needs some serious rethinking.
On 9/​1, I responded to an ad and purchased a new 27″ IMac. Because I was going to be out of town for a month, I arranged to have the unit shipped to this store. On 9/​6, I received an email message from Best Buy that the unit had been shipped. I never received confirmation that it had been delivered, but on my return to town, I went into the store to pick it up on ⁹⁄₂₆.
It was not there. The individual at pick-​up told me there had been a problem with UPS that they had been trying to resolve. Since I had returned to town specifically to get the IMac set up, I asked to speak to the manager.
He told a different story. Although the unit had been marked as shipped, it was left sitting at the warehouse.
Now, let’s think about this. They had been expecting something for 19 days, but only when I arrived, thought to hunt it out.
I explained that, although my wife had decided to stay on in Florida, I had returned the previous day specifically to get the new IMac set up. He said he would get it shipped for delivery the next day, but offered no other help. I didn’t get the feeling he was at all concerned about non-​delivery of this major purchase.
In addition, during my wait there, the folks from Geek Squad told me they did not carry memory upgrades for this unit and suggested that it was not upgradeable. (Wrong!)
I went across the highway to the Apple store and ordered a new IMac. I just didn’t get the feeling that these folks knew what they were doing and that the manager cared much about my problem. I have had good success with other Best Buy outlets, but will not purchase again from this store.

I had to write a counter point to Jim L’s one star review visit to this same store, this same day. I was there from 11 am until noon and found PLENTY of help available.
I’ve had my eye on Microsoft’s surface tablet which will be my next purchase if I can ever score a deal. There are now two models with another with a better battery due soon.
Joel took all the time in the world to explain and demonstrate both the R/​T and Surface Pro model knowing I would not be buying today. I pestered Joel for a half hour while other staff interrupted to answer THEIR technical questions.
I tried to give Joel $ 5 to buy his lunch he was so helpful and he absolutely refused.
And Marie in the ISP section was extraordinarily helpful as well.
Sorry I didn’t buy today… I think I’ll wait for the next model (and for MS to work out a few bugs) first.
Oh…and all Surface tablets are the same price… everywhere… anywhere. (at least for now)
J.D F.

Excellent customer service! Fast friendly service! Excellent parking area! Very clean store.

We went there to upgrade our Verizon cell phones and were helped by Robert, who is the in-​store Samsung rep and Marie, Besbuy’s cell phone customer service specialist and the experience was fantastic. No pressure, knowledgable and easy to work with. Plus we were able to get four phones with their trade in special for our family that the local Verizon store was going to charge us $ 450 for. A great deal. Extremely surprised by how good the the quality of service was in a big box store.

Stopped by here to get some electronics fixed.
It was quick and easy. I loved the fact that when I needed assistance with something that they didn’t try to up-​sell me. One thing that I hate is when I’m looking for something specific, the sales force comes out and tries to up-​sell me on crap that I don’t need, because I’m usually a sucker for that and walk out of places regretting even stopping by.
Overall Rating:
Service: ⁵⁄₅
Price: ³⁄₅

I went to Best Buy to purchase a home theater system that cost nearly $ 6000. The salesperson at the store was more than helpful and extremely knowledgeable it seemed. I left the store feeling great and happy with my Best Buy experience. I had never been in a Best Buy before this. After the sale I tried to call the store and ask a simple question. I tried to leave messages and got no response on many occasions. I was not even sure they had a functioning phone system so I went to the store. I told them that I was having a problem with the cable that was provided to hook my ipod up to my stereo and that it was cutting out. Instead of offering me a new $ 20 cable they said well you need to buy this $ 40 cable. I took it home and it still didn’t work. I went back a week later and told them it was not working so they played around with it and all the cables they had laying around with a similar system in the store. None of the cables would work with the stereo they had sold me. They basically told me they could do nothing to help me and said I needed to contact the manufacturer unless I had purchased the extended warranty. I had only had the stereo for 4 months and it has never worked right. I asked them if someone could come look at it and they said no. I payed hundreds of dollars to have the Geek Squad professionally install it for me and this is how I get treated. I own a small business in the area and if we treated our good customers like Best Buy does we would be in big trouble. Sorry to say I will never buy another item at Best Buy and can not recommend them.

I had such a nice experience here. I wanted to buy my first laptop and I didn’t know much about them. I live closer to the Tualatin location, and they were all too busy chit chatting with eachother about what their weekend plans were to notice me. I had the money in my pocket ready to buy and they didn’t pay any attention to me. I walked around the computer section for about 20 minutes looking and nobody approached me. A friend of mine told me to try the one by Washington Square and I’m glad I did. It was a completely different experience than the Tualatin store. The sales associate who helped me stayed with me the entire time and gave me a crash course on laptops. They were all very professional and treated me like I mattered, which is something you don’t see every day. I would recommend this location to anyone.