PetSmart

Really very disappointed in the groomers here. I’ve been bringing my dog for months and was mostly satisfied until recently.
The last three times he has gone in to get his nails done, he’s been picked up with his nails still clicking on hard ground. There was one time that I took him in for a bath as well and I’m not sure they touched his nails at all.
The most recent thing that has happened is my sister took her puppy in for a full grooming, and when she got him home she found that the fur on top of his head was unevenly cut, he feathering on his legs was jagged and uneven, and he had a small cut by his privates.
Extremely poor work.

If you’re looking for inconsistent service from a groomer, look no further.
I’ve taken my dog to this Washington Square area Petsmart for a couple of years now. The friendly staff can’t seem to provide good, consistent service. The first two «strikes» occurred on back to back grooming visits where upon pick up, my dog still had dried poop near his butt. The final straw or «third strike» occurred when NO ONE picked up a phone to call me and let me know my dog was ready for pick up. Finally, after 4 hours, I checked in, and was told he had been ready… yet not one phone call.
Although I declined, the manager offered to take care of the $ 64 bill.
I can not support a business that operates with poor service. It’s really difficult to write such a critique, when there are good people on staff. I recommend Anne Olsen if you’re looking to train your dog.
I hope their grooming operation gets their stuff together. If that happens, great. If not, you’ve been warned.

This review is about All Terrier Rescue who does the in-​store dog adoptions twice a week. I like the store and employees; they have always been helpful. We buy stuff for dogs, cats, a gecko, and rabbits. With all our animals, we need pet stuff almost weekly (litter, crickets, food, etc). We have used their grooming and have been pleased for our very hairy dog. But my review is not so much for that…
My review is more about the integrity of Petsmart by allowing All Terrier Rescue to do their dog adoptions twice a week in this store. The people running All Terrier Rescue are not nice or kind, and it reflects poorly on Petsmart that they continue to support this company by letting them use their store.
I’ve started avoiding using this store when I can because they support and allow All Terrier Rescue to have their dog adoptions here on Saturdays and Thursdays. I avoid the store when I can, but most definitely work my schedule around so that I don’t have to stop by on either of those two specific days.
Let me say upfront that I have adopted from All Terrier Rescue. Just because they have poor people skills doesn’t mean that their dogs don’t need homes.
They are not kind nor friendly to families wanting to look at their dogs. I have seen them snap at kids who are trying to pet the dogs through the exercise pen. When I was in buying supplies, I have seen them in an altercation with a couple who walked out of the store fuming a string of curses. My neighbor adopted from them, but told me that they made their 7 year old cry. My 9 year old daughter came home in tears one day from going to the store with my husband to pick up a few items, and she was in tears about how the head lady was telling someone how one of their dogs was «stupid». My daughter couldn’t believe how she was talking about one of her own dogs she was trying to adopt out! And in our household, the word «stupid» is offensive, degrading, and disrespectful, and it is not to be used. So that is part of why it upset our daughter so much.
And once, when I saw one of their dogs bleeding, I was trying to get it some attention, and the head lady literally got in my face and told me I needed to leave. I told her that I wasn’t trying to cause trouble, I was just trying to get the dog some medical attention (it’s neuter sutures had come undone and it was bleeding on the floor and the dog was sitting, shaking, with his head hung down and unresponsive to me trying to call it. It was in obvious pain). I assumed that with the 15 – 20 dogs they had there, they couldn’t notice everything, so I was pointing out the dog’s condition in a respectful and calm way. The head lady got right in my space, and in my face, and said to leave. I told her I wasn’t trying to cause trouble, but before I could finish my next sentence, she cut me off and brusquely said, «Yes, you are. And you need to leave.» I walked to the Vet counter to see if the vet had a spare minute to check on the dog. I would assume in an emergency situation they would, right? They said no, that they don’t have anything to do with All Terrier Rescue, and I could file a complaint. I said that there was nothing to complain about and I didn’t want to file paperwork; that wasn’t the point. I wanted the dog to get some immediate help. I asked the Petsmart shift manager to come over and although I told him that one of the adoption dogs in the back was bleeding, he didn’t do or say anything. I had my arms full with items we were going to buy and he simply told me that he could ring me up and walked me to the front. I told him that I was worried about that dog and it needed to see a vet, and he assured me that it would get seen soon. If I didn’t have somewhere to be that afternoon, then I would’ve stayed to make sure that was true. It seemed to me that the poor dog needed an advocate.
It reflects poorly on Petsmart to allow All Terrier Rescue to do business in their building. I have adopted/​rescued all our pets, and I’m all for adoption, and I’ve even adopted one of our dogs from All Terrier Rescue, but I’m disappointed in Petsmart that they have hitched their wagon with this business.

Sorry PetSmart Washington Square, you just lost a frequent customer.
Extremely disappointed in the Grooming Department. Not quite sure what they did to my dog, but cleaning his ears and cutting his nails did not happen. «Customer is always right» is not the motto they follow at this store. The grooming manager lied and then when I wanted to come in to prove that nothing had been done (if you’re sitting with your dog, it’s easy to see that his nails still look the same), she said we weren’t allowed to come back because my dog is too stimulated around other dogs. Funny, you didn’t have a problem with him when you got my money. Not only is this unprofessional, but unethical.
Petco just gained a new customer.

Tanya in the Grooming Department is amazing. She has been grooming our Pomeranian for several years and he loves going to see her. In terms of the grooming itself, Tanya is very skilled at doing challenging cuts and our dog looks perfect every time we pick him up. She always has a comment card ready to let us know how he did during the groom and gives him lots of cuddles and attention while he’s there. I highly recommend her.

In the past, I have always chosen Petco over Petsmart. Today I went in looking for a Gentle Leader style dog harness. I had found one on the
website. I was stunned that the cost in store was double the price online. When I asked the employee assisting me to price match, I was advised that they would happily do so for competitor’s listed prices, but not the one’s from THEIR OWN WEBSITE! Talk about idiotic and ridiculous!
I ended up driving over to Petsmart. They were not only happy to price match, they actually did so with a name brand harness, as they were out of the size I needed in their house brand. As I prefer good customer service over convenience, I will now be doing my pet shopping here.

I have taken our Shih tzu mix here 5 or 6 times for grooming. They are always friendly and welcoming when we walk in, and my dog is always extremely nervous. even though he’s been quite a few times now. They always speak very gently to him and he’s happy when I pick him up. The skill level of the groomers does seem to vary a bit… none of the grooms have been bad, but some have definitely been better than others. Last time in we had Taylor as our tech and she did a great job, and really listened to what I wanted. We’ll be asking for her again. Price for full cut/​groom including nails trimmed & ears cleaned is around $ 45 for our dog, less if we are just bringing him in for a touch– up. It’s usually really easy to get an appointment at the last minute, too.

I go to petsmart quit a bit for our dog, cats and bird needs. They are very friendly and helpful. Prices are what you would expect from a national chain store but you can usually find coupons for your favorite products if you look hard enough.
The people are friendly and helpful with anything you might need.

So! I have a scottie who hates bathing. She is actually getting better at dealing this thing, yes it takes time and patient. So i really wanted her to get bathed asap because i wanna grow her skirt. I did walk in today for bathing and nail. Honestly people were nit very friendly they were half dead i would say. They did not greet and just like «yes what do you want?» Feeling. Then she came and grabbed my puppy and done!
No phone call! She said i would call you but nope. I gotta go there and asked if she’s done
Then i asked how is she doing? And she said your dog is awful! I dont mind she said that but i think it would be better she said i guess she could do better job and such!
She did not give report at all and she said i forgot to write it down but i tell you that your dog is awful! She did not enjoy it!
Then she basically also said just pay the bill and done!
I also asked her opinion when she should come back and such! But honestly she just said «i dont know»
Last! She is not fully brushed! Awe!
Interesting experience and i wont be back.

Staff was friendly and helpful, prices were reasonable, and Jakers was happy when he came out, which is the most important thing!

I am sadden by the customer service experience I get when I go into the grooming section — to get my dogs nails trimmed. Though I know it is my responsibility to know my dogs vaccination records it would be nice to have a reminder, ESPECIALLY If they are the one’s REQUIRING IT. It is in their computer system after all. I am not sure how their system works, if it only tells them when I try and come in after it has expired or if it is up near her profile every time we check in. But the fact that we are regular customers (or WERE) I would have hoped to have gotten a courtesy reminder before her expiration of her rabies. My dog is an inside house dog, I don’t take her to doggie daycare, and we don’t really go to the vet often. So, how would I know when it expires unless i am reminded (and not the time when I am trying to come in and get her nails done. This is the second time it has happened and it will be the last time. The manager of Petsmart in the front of the store was very nice and understanding, I appreciate her attempt to understand where I was coming from. To me it is all about the customer service, if you want me to keep coming back to your business then give me a reason to — otherwise I will take my money else where. I am in search of a new place to get my dogs nails done, though this sadness me, I am done with this frustration. Daycares (human daycares) remind their clients when they need updated shots in order to keep enrolled, apartments keep their tenants updated when their lease’s are up in order to keep them at the location — it is just a courtesy in my opinion. Something to look into, especially when you are checking in your clients for their appointments and if you are able to see when their shots are about to expire — why not give them a heads up, and if yours system does not do this, maybe you should see if it can. I don’t know but I will not be going back. Though I will still go back to Petsmart for their toys and clothes for my dog and treats, but that is IT.

I don’t have dogs/​cats/​reptiles/​birds/​rodents, just fish.
The FISH PEOPLE here are really, really nice and have expertise!
The selection is better looking & way cheaper than the other big box PetXX place!
I went from one store right to the other and came back here to do most of my shopping based on price and quality!
All in all, clean, helpful, well stocked.
And, why yes, they gave me a ghost shrimp — just to see if I liked the weird little creature. How nice is that?
Weird BONUS: Willing to talk to me about snails — at length!

Don’t bring your dog here for grooming.
My dog seemed traumatized (twice) after I brought him here for a full grooming.
I saw how the groomer pull his legs while she was doing a trim. And boy, the groomer was not paying a full attention — keeps on looking at her cellphone while brushing my dog.
After the service, we went to the Banfield for scheduled checkup and I wasn’t surprised that the vet noticed my dog’s ears were not properly cleaned/​plucked, his back nails were not trimmed. And so we have to bring my dog back to the groomer.
I won’t be bringing my dogs for grooming at this PetSmart location.

Always a good checkout experience and they have my dogs food stocked. Clean place and right next to our favorite burger joint.

I have been searching for a place and trainer that both me and my dog took too, I met that trainer while she was helping me with some other stuff i was looking for. Nicol Ford, has a great class and me and my dog like it so far! We Will probably sign up for her next level class after this one is done! She also has alot of knowlege and suggestions on products and what can keep his mind engaged. I gave it a 4 out of 5 because they close sooo early! 6p yipes! so frequently i have to go to the petsmart on walker that stays open later.

I really love that Petsmart has a pet clinic inside the store. Very convenient! The staff are super friendly and knowledgeable. The pet Nurses are super sweet and just adore my little chihuahua, Louis :)
I only gave it a 4 star instead of a 5 is because a lot of their stuff is over priced– yikes! But they do have good deals when stuff do go on sale. Other than that a lot of the food and doggy treats are pretty pricey if you ask me! But some stuff are pretty reasonable…
Oh, and I also bought some medicine for my parents koi fishes and was really amazed how one the staff member knew so much about fish O_​O haha anyways, def check the place out if you live around the area!

This is my neighborhood pet store. Recently decided to get a fish tank… Little 10 gallon tank, a few fish, done. Or so I thought.
I was addicted. A few months later, I returned to get a slightly larger tank, and walked out with a 60 gallon behemoth that was on sale.
Since then, I’ve been in this PetSmart at least once a week. The fish people actually recognize me now. I won’t go anywhere else. I’ve tried the other big-​name pet store in the area, but have never received the service I get from PetSmart.
The employees who specialize in the fish department have always been knowledgeable, they’ll test your water for free, and don’t try to sell you something you don’t need. They genuinely seem to care about the animals they’re selling.
Of course, they have a large selection of other pets and supplies, and there’s even a vet hospital in the store. Its a one-​stop shopping experience for your furry or scaly friends.

This Petsmart is pretty much like every other Petsmart ever — a big store with a big selection of stuff for dogs and cats, and a small but extant selection of stuff for almost any other pet. Need a bed for your ferret? No problem, it’s even shelved right next to various cleaning solutions designed to de-​stink things your ferret got offended by.
Though i didn’t really interact with any employees, i listened in as one showed a couple all the things they were going to need to take care of the cat they were adopting. The employee knew what she was talking about, and explained why they would or wouldn’t need various things, but even better, she didn’t try to sell them useless things, or up-​sell them to more expensive versions. It was nice to hear, and if i had a friend getting a new pet and couldn’t walk them through the process myself, i might send them to this Petsmart.