The Great Escape

We have been dealing with The Great Escape for the last 10 years. We love them! Everytime we go in the store they are always very knowledgeable and ready to help out. We have dealt with Frank for most of those years and have only praise for him. During our last recent purchase we got the opportunity to deal with Chad as well. He too is very nice and willing to take the time to help us out. No one there is pushy at all. Their service department is exceptional as well. We highly recommend them.

We purchased our pool here, the sales guy was great. They came out to install pool, did a great job and very professional. We have use the pool all summer !!!
Matt

Great service from frank and mark rush. Great products and service. Highly recommend them I bought a hot tub and a spa enclosure. Excellent price and quality

This place has great customer service and great products.
We built a pool last year and shopped around, finally deciding on The Great Escape out of Batavia because of the price, location, and product they offered. Frank Gaudio was the sales manager that handled our purchase and is our go to guy for all the pool supplies. He’s very professional, knowledgable, and patient. You can tell he’s been doing this for awhile. I’ve had several small issues and he’s always able to either get me the part I need, or can tell me where to go. He’s also extremly knowledable about the chemicals you need /​don’t need for the pool. I broght my neighbor with one day which owns a hot tub and he said he was also impressed with Franks knowldge about balancing wather chemicals, etc… We’ve also dealt with other staff and they have also been a pleasure to work with.

I know the reviews for TGE are hit and miss. While all the stores have the same centralized warehouse and upper-​management group, each store is has its own culture due to the managers that run the stores.
I’ll speak directly to Batavia now. Frank and Katy do a great job managing the store at Batavia. There are a ton of products to learn and have intimate knowledge of and they do! Bill, Chad, and the other team members know their stuff too.
When looking for high-​end patio furniture (like the stuff at the Merchandise Mart), no one will have a more competitive price. Lane Venture, Lloyd Flanders, Tropitone, Wyndham… you name it-it’s there. They buy on bulk, so if you take from their large pre-​purchase there is big savings off the list price. They get a great price on custom orders. You can shop around, if that’s how you like to spend your time. I’d rather just know it’s the best price and be done with it.
TGE has the best hot tubs/​spas in the industry. Jacuzzi and Sundance. Above ground pools, theater seats, and Brunswick pool tables round out the top 5 items that this retail store has to offer.

Frank is the best, over the last 2 years i have been making my back yard look great and frank has help me do that with a new hot tub and furniture. They will beat any price out there.

We bought a pool table at (Batavia) Great Escape after Christmas and took advantage of the free delivery and set up and players set, etc. The table arrived and the guys installed it today. Couldn’t be happier!!! I had to change the date to a Saturday delivery and they were fine with that. The set up guys were courteous and fast! I feel like we got a really good «deal» on such an expensive purchase. SUPER HAPPY!