Bought our hot tub 8 yrs ago. They gave us a fair deal. Over the years we have bought our supplies from them; mostly taking advantage of sales. Again, it has been a fair deal. Then we needed a repair. This is when they shined. The manager really took care of us. THEN a year goes by and we lost control of the water. Just couldn’t get it to clear and could not figure out why we were having to fight the dang thing. Went in, had a chat with Shelley. I will admit, I thought for sure we had an issue with the repair. She gave me a quick re-education and some steps to follow. She sure knows her stuff. Wha-La! Back on track, clear as a bell and holding perfect. Can’t thank her enough.