Chili’s Grill & Bar

They are over the top friendly and did everything to put my mind at ease and double checked that my son with a peanut Allergy was safe!!!

Zero stars. They should just shut this place down. Food is fine. Service is terrible. I am here now and it took 45 minutes to get food and no one is even clearing off the dirty tables. There’s like 8 tables its dirty plates and food on them. Not coming back to this one ever again

I have been going to Chili’s for years and always loved it.
The 2 stars is for the server not the food. Food is always great.
We went here on a Sunday morning and God forbid you ask her any questions. We sat in the bar and there were no other tables so it’s not like she was so busy and had no time.
Will still go to Chili’s but not this one.
Ditch the attitude!!!

Haven’t been to chili’s in years. I was impressed with their menu options. I was looking for a different atmosphere and new food and glad I came here. Had Brett as a server as he was awesome! He kept getting me new beers WITHOUT ME HAVING TO ASK! and was sooooo friendly. Restaurant was clean as well! :) YES!

Waited almost 45 minutes for the server to tell us that our food got pushed back because a plate spilled (which happened before we ordered) and the kitchen had to make that one first. Being in the industry I know when a server lies and makes up an excuse when he forgets to put an order in. Don’t lie to your table and avoid them. Communicate to them and let them know your human and totally forgot. I would be more forgiving but now I’m just passed. Will not be back and only giving one star because there is no option for no stars

Nothing horrible. Nothing exceptional. The «spicy» Onion Rings were tasteless. The other food was bland at best. If that’s what TexMex is, they better search for another market niche. Average service. Go across the street. there’s a better chain restaurant.

A horribly managed location this Chilis is! We have had very mediocre service here before but this takes the cake. Me and the GF walk in and the teenage «Hostess» walks up and we decide to sit in the bar area in a booth the Hostess suggests. Well we are sitting there for like 12 minutes and see no waitress in site. Nobody at all has come up to us to say anything. After a few more minutes a bored looking, not at all engaged blonde haired waitress walks by our table but she is doing her best to ignore us as she takes the bill from another table. She just plods on by as we sit there. Its been almost 15 minutes now without any service or acknowledgement. Then a few more minutes go by and the waitress starts slowly picking up dishes from the table that just left the whole time not even a glance in our direction as we are looking at her. We are only maybe 15 feet away.
At this point we don’t even want to be served if she ever came over, by this crumby excuse for a waitress so we get up and leave. As we are leaving the Hostess sees us and I inform her we are leaving and will not be back as we sat there for almost 20 minutes without anybody even approaching our table. The management is non existent here. I guess Chilis is so profitable they can just let money walk right out the door.
To Chilis Corporate; this Chilis in Batavia IL. his hurting your brand… get a clue. We will not go to Chilis anymore and will share our experience beyond this review.

The worst service i have had. The menu has changed and the food is terrible. My chicken was ice cold. Waitress never even checked on us. We have tried this one a couple of times and every time it was this way. I will never go to a Chili’s again!

If I could give them ZERO stars I would. The service is horrible from being seated to the server. The server was not attentive at all. I ordered the margarita chex mex bowl and my husband ordered the original chicken crispers. I asked for no beans… I got beans. The food tasted horrible, it was very greasy. Not even ten minutes after I left I was so sick to my stomach.
Prior to this experience I have not patronized a Chilis for months because I feel like the food choices are poor. The service we always receive is poor and the good is never anything to remember.
I do not recommend anyone to go to Chilis.

There is absolutely nothing wrong with this Chili’s. Which is weird because… well, it’s Chili’s. We’re not huge fans of nationwide restaurant chains but my husband got a gift card to here and we were hungry.
The food was good! It didn’t taste microwaved or overly salty. Husband got the smokehouse burger, which was delicious (he let me have JUST ONE bite). I opted for the unlimited soup and salad. The salad was not just iceberg, which made me very happy. They got that ranch dressing on fleek. The chili was good (needed lots of hot sauce) and the chicken enchilada soup was about as good as the worst thing you could get at Taco Bell. I couldn’t finish it.
We probably won’t go again for a while, if ever, just because… well, it’s Chili’s.

terrible! I was a server throughout college so I feel like I’m pretty understanding when it comes to restaurants and their service but this Chilis is awful! my wife and I went here tonight with our three children under the age of 4 and were told by the hostess it’d be a short wait. There was no one else waiting and a few minutes after we walked in some teenagers walked in and gave hugs to the hostess and a few servers and were seated right away at a five top while we waited 10 – 15 more minutes for the next 5 top. THEN we waited forever for our food which is understandable because it was a Saturday night but then the servers bring SOME of the food out and apologize that they no longer have what we ordered on the menu. In the time we were sitting there no one came out to inform us of this and let us order something else? A manager and several servers were too busy hanging out at the table with those teenagers who were sat before us. So my wife and I split what I ordered and took hers home because by the time it came out our kids were ready to GO! Nothing was comped and they even upcharged us for what my wife ordered to replace what she originally ordered! #ILoveChilisButNotThisChilis

If I could give this place 0 stars I would. This is the worst Chilis I have ever been to. I am not a huge fan of chain restaurants, but for the convenience of them we take our family there occasionally. There are a bunch of teenagers running this place who have no idea what they are doing. What a waste of $ 70! Never again!

A review for a chain restaurant… don’t you know what to expect from a place like Chili’s? Yes. I expect decent food, decent service, leaving with the feeling that I overpaid a bit, but overall, satisfied. I don’t frequent these chain places but I know they are usually a safe bet.
We should have just eaten at the Sam’s Club café and called it a night.
One of the stars is for those tablet things the kids can play with while we wait. It was busier than I thought it would be on a Wednesday evening.
Our food took forever to arrive. My husband had the sirloin with grilled avocado. He said it wad good. The kids had chicken tenders and they were good. One of my kids ordered the mashed potatoes from the kids’ picture menu. They arrived with cheese and bacon. That kid hates cheese. The future lawyer in her pointed at the picture which showed plain mashed potatoes and said it lied. I agreed, but we didn’t make a fuss. She just ignored the potatoes. I had the shrimp tacos. I love tacos. I love shrimp tacos. These were not good. The shrimp was floppy and just had an awful texture. I picked them out and just ate the slaw. Then one of my kids realized they never got their drinks. When our server came around I told him the shrimp was gross and pointed to the pile on my plate. I mentioned that they never got the drinks, but we didn’t want them as we were done with our meal. The server offered me another meal, but I was Chili-​ed out at this point. He offered to talk to the manager, and I agreed.
He said manager took half off my shrimp tacos ($ 5.50 – wooo, but that’s not even the point) but never came out to apologize. That don’t-give-a-shrimp attitude is what left a really bad taste in my mouth.

Geri and I stopped by for lunch before going to the movies across the street. We sat at the bar and received really bad service. I ordered the «Endless Soup & Salad» which really means one salad and unless you stop the bartender you get nothing else.
I paid the bill and the attempted to speak with the manager on duty and I could see where the attitude came from. She said she was sorry and suggested that I keep coming back. Not sure if she realized but bad service does not make me want to come back as there are other places to eat in that part of twin.

I go to this place on a regular basis — if not for the food and the awesome margaritas — but for the staff! I love Lindsey and Adam — they are the best…

Executive Management/​owners should take a deep look into their food quality and staff lately. We live closeby and chilis has always been a go to place… in fact I don’t mind waiting… as long as the food is hot and good and if it is busy… good service always a plus and will be reflected in tip. Today (thurs) my son and I came at noon… every chain around was packed with lunch bunch… not this place… dead as a door nail… no receptionist… waited for 15 minutes as my son kept saying lets just go… wise little man… we should have. Waitress (ended up being ours) was unapologetic and rude. Waited another 15 for her to take our order… again no one there. She finally took our order never to be seen from again. My son ordered kids meal pizza which tasted metallic and I ordered beef enchiladas which are usually awesome… not this time… brown, sickly, avocado on old-​tasting, lukewarm food. Manager came over and was abrupt and said ‘well u aren’t paying for the kids meal anyway so why should it matter?!’ (I had a yippit coupon for a free kids meal) Won’t be back until they change hands in management as they used to have superb mgmt years ago.

Ugh. I told my husband from the parking lot we shouldn’t go in because the food takes so long but he had a yen. So, we tried again. We were sat right away; we missed the rush by minutes. We ordered right away to not get caught up in the rush. Forty minutes later we asked to speak to a manager and told her we were leaving in 5 minutes if our food didn’t come out. Of course it came out right away then but had clearly been sitting. We could see the kitchen from our seat and it was absolute chaos. By this time our kids were beyond restless so we ate fast and tried to rush out. Of course, even though we had complained, the manager hadn’t made any adjustments to the bill. Just a reminder to us to not go back. After the adjustment I insisted on and tip (it wasn’t the waiters fault!) It still cost almost $ 40 for two kids and 2 adults with no apps, no dessert. Ugh again.

I want my money back money back money back. I want my money back money back money back

I used to love Chilis, but this was terrible. Service was bad and slow and the food was inedible. I will not be going back.

Another steakhouse chain. This location isn’t any different than any other Chili’s I’ve been to. They’ve changed their menu a lot recently and they have these new receivers on every table that allow you to pay your bill and order on them. However, they never work and somehow these electronic waiters just don’t do it for me. The one thing I can say about this Chili’s is that the staff is attentive. I’ve had service at other locations where I’ve had to wait a lot longer for service.
Another note: If you’re going to order a drink, be sure to have two forms of ID. Apparently this is a new law in Batavia because kids were stealing their relatives’ ID’s and using them to buy drinks. I’ve only been double-​carded here, though. Bring a college ID or something I guess.