Petland Batavia

The staff was not helpful at all. I purchased my dog from this peatland. I visited this particular dog on several occasions. The price was out of my budget and I was told to leave my phone number and that they would call me if the price of the dog went down. I went back 4 weeks later and the dog had been discounted by $ 1000 dollars and I never got a call. There was a female manager on staff that was rude and obnoxious as well. While I love my dog and I am thankful I got him– it was no thanks to the employees at this location what so ever. Management seems to be be problem.

The Persian kitten I purchased from here one month ago has FIP. He has to be euthanized in a few days and has been suffering for the past two weeks. As I was informed by my veterinary clinic, they sold a defected kitten, and this is not the first FIP or illness-​related case they have treated from and because of Petland.
Be really careful when buying from this store and ASK QUESTIONS bout the breeders and origins, health records, etc. The college students working here were friendly but had little knowledge about these. This is the part I neglected to do, and I spent $ 1000 for an improperly bred kitten. I will be reimbursed in full, to my understanding, but at this point, money is irrelevant.

The workers here are always so rude and get mad if you want to take the dogs or cats out. They like their animals stuck in glass cages with a wire bottom. The dogs are stuck in there, never getting walked and are bought from puppy mills. Research the «breeders» they give you. I feel bad for every animal in there. So sad.

I had never heard of nor been inside a Petland before, so when we drove past this location a month or so ago, we wandered in out of curiosity. We were both very saddened to see the conditions in which these animals are kept. Perhaps this is common at Petlands (and if so, I won’t be buying from here in the future), but all of the animals are kept in what appear to be 4 foot by 3 foot white-​walled rooms with wired bottoms (which disfigure dog & cat feet) and look more miserable than any other pets I have seen in a pet store. We ended up purchasing a bunny from this location (which appeared to be kept in a more reasonable environment than the dogs and cats), and the employees assured us that he was a male. Now, we are surely not sexist pet owners. But when a pet store tells you that your animal is a male, you expect him to be male. We later took him to a vet for a checkup and they confirmed on four separate occasions that she is in fact female. Additionally, they incorrectly quoted us for what the going rate of bunny neuterings cost in the area. We were assured that they had never heard of a vet charging more than $ 100 for a neutering, which we later found out was very very wrong. In hindsight, we realized they were just desperate for a sale. The whole time we were checking out, the clerk was telling the other cashier that he was splitting his commission on the sale with the associate who assisted us. He did absolutely nothing and I don’t have the slightest clue why he thought he should get part of the sale, given that we didn’t even see or speak to him at all during our time in the store. We love our little bunny, but will never purchase an animal from here again.

This chain buys their dogs from «usda» breeders which are puppy mills, do your research and adopt a dog please. Many of petlands and similar dog chains leave dogs in poor conditions and sell emaciated and traumatized dogs.

I love this Petland location! It is clean, spacious and has the cutest puppies. The staff always help you answer questions and can find the perfect dog for you. This location is a lot more sanitary than the others I’ve been too and the dogs are better taken care of. Unlike other stores, there is no poop or pee in the cages or stalls for playing with the dogs. If you come here to buy a dog, remember the cost you will need to support a puppy. Since puppies have many needs like special foods, microchip, etc. the final cost will be more. I love their variety of toys, treats and especially their turtles! Petland here had many animals and I personally like this location a lot. I hope you guys will love this pet store as well!

I am shocked by some of these reviews from CHICAGO people. This is Batavia. I have been in this store multiple times. It is clean, well stocked and has helpful employees. Th, e puppies do not look neglected. They seem happy and healthy. The above reviews sound like reviews from people that have not been in the store.

Love this place! The people are super nice! The employees at Schaumburg suck so don’t go there!

1.5 Stars.
I’m fostering a couple kitties I found homes for and last night had to pick up two carriers last minute, along with some food, litter. You know, the basics to get the kitties off on the right foot with their new forever homes.
I went for the food first and noticed Iams was about $ 5 more for the same in the city. Same with the litter. The guy who started helping didn’t make the mark when he began with a put down of my choice for food. Iams isn’t the best. I know. But, the cats are moving to a place where they most likely will be shopped for at the local grocery chain, not foo foo pet stores. I was going for consistent stock.
The carriers, which were the urgent need of the evening, were overpriced by about $ 50. I hate there’s nothing to be done about it now considering they were much smaller too.
The horrible part, however, was seeing the desperately sad puppies in sterile glass compartments. When asked, I was told they mostly came certified breeders, some even were Amish. Oh, what a lie. Amish are not dog breeders, folks. After this, I grabbed my overpriced goods and bolted. I’ve learned the lesson. Buy ahead of time and don’t patron puppy mill selling junk stores.