Banning Veterinary Hospital

My poor kitty is dead due to mislabeling. According to the office manager the 2017 expiration date on her prescription was in reference to the premixed, powder formula, and not the liquid mixture in which I was given with a prescription label with dosage instructions and expiration date. I guess her medication actually had a shelf life of two weeks. Well after her symptoms returned a few weeks after the office visit, I assumed her refrigerated, unexpired, medication would be ok to give her. Two hours later, my husband called me at work and said my cat was almost dead. The vet refused to waive fees for her to come in even due to the circumstances and even refused to acknowledge liability. I have reported them to the medical board and am looking for an attorney (without much hope). I tried to make peaches as comfortable as possible with love, hydration, heat, and constant attention in her last day of life as I tried to nurse her back to life with chicken juice, water, milk, and pedia lite. Someone should be fired here!

I love Banning Vet. I and my family have gone to them for 15 years. They have seen my dogs, cats, tortoises, hamster, lizard, parakeet and one of my chickens. Whether routine visits, sick calls, emergencies or even euthanasia, both I and my pets receive excellent care and compassion. I have seen all the doctors at one point or another and have always been very happy. They have indeed gone above and beyond time and time again. The staff is always helpful, too.

I hate this place. It’s a very nice facility. Office and equipment itself all new. The reason I do not like this place is because of the doctors. The staff are helpful but stuff always seems to fall through the cracks. No proper follow up, etc. I wish I never came here and would have stuck with Animal Samaritans in thousand palms which is 100 percent better. This place is a thumbs down for me.

Always able to get a timely appointment. I’ve only been there a few times, but never waited more than 10 minutes to get in. Beautiful, clean office that is large & open where my dog feels at ease. Very friendly staff & doctors that make me feel that my dog is their main priority. The doctors are very thorough & asked if I had any other questions or concerns. I highly recommend Banning Veterinary Clinic.

This place is amazing! We have two rescue dogs who go here and when I recently got a puppy in April that I took her to the humane society in San Bernardino for vaccines and her spay since it was lower in cost. Her spay incision has never looked great, so I took her for 2 surgery rechecks at the humane society. They wanted to put my 7month puppy back under surgery for a suture reaction. I called the banning vet hospital just to get a second opinion. I am in school and get out of class late and explained that to the vet tech who I talked to in the phone, and she told me I could bring her to the urgent care hours for $ 10 more. So I took her to urgent care hours and we were helped right away. The vet just took her to the back after a quick check up and was able to pull out the suture! The whole process took less than 5 minutes and she had antibiotics and pain meds to reduce the swelling ready for us to take home. I couldn’t have asked for anything to go better! Everyone was very friendly and personable. The vet was amazing (Jessica Green).The total cost was $ 70.
$ 40 for visit the $ 10 more for urgent care hours
$ 20 for two meds

Love this place because they love our Pets.

Best hospital I’ve ever been to and staff when my dog died of cancer there cremation service was very affordable and can with a surprise case with his name on it and a clay paw print all this was unexpected and a gift at such a emotional time thank u guys so much

Took my dog there because it was injured. Was very happy with the visit. However, when I called a week later to ask what to do since the dog was still in pain they did not even have the courtesy to return my phone call after two calls. Would not recommend them to anybody. Extremely unprofessional.

We took my son’s dog in for a non emergency surgery and Dr Ryan came in ON HIS DAY OFF! Now that is customer service very pleased and all our friends have nothing but good things to say about them.

If you choose to go to Banning Vet Hospital, do not choose Dr Ryan. He is a little boy that needs to grow up and take an anger management class. He was more concerned and angry about the torn up stuffed animal than he was about weather or not my boy Frankie was going to survive from mushroom poisoning. He charged me 60 dollars for that toy without informing me. For a week now I have been trying to resolve the issue and get a credit to my account. They told me twice that I would be credited, has not happened. They no longer return my calls or e-​mail. I have never encountered a business that was so unprofessional from the doctor to all the staff in the facility.
Dr Ryan clearly has power over the staff. I bought and delivered 6 brand new toys despite my feeling for Dr Ryan. I want my money back for the angry charge on my statement. Still waiting for an apology

My name is Hannah and I bring my Pitbull, Lenny in to see Vet Barton. She loves on my dog and we both appreciate it. She is knowledgeable, friendly and very informative about treatment. I have seen other vets here but she left a lasting impression. She is currently treating my dog for allergies and has done a great job at exploring all options before resulting in expensive allergy testing. Also, the younger girl vet tech is awesome too. She is very helpful. I can’t remember her name :(Thank you guys for the great service!

Visited today for the first time. I was very impressed with the cleanliness, friendliness, efficiency, and, of course, the veterinarian. They were extremely fair, and only charged me for what I needed done, which is something that seems to be lacking at other large veterinary business chains. I would highly recommend them.

Amazing friendly staff that really make an effort to make you and your pets feel safe and taken care of. Dr. Green saved my Labrador’s life when his spleen ruptured due to a tumor we didn’t know he had. She called several times during his hospital stay to keep us posted with his condition. They are very accommodating with apt scheduling as well. Normally I am offered a same day apt but if not definitely by the next business day. Wouldn’t trust anyone else with my dogs. VERY reasonable prices.

Had a wonderful experience. The doctor was very patient and answered all of our questions. Great with our pup. We even decided to do some blood work and got the results in 10 mins!

Dr. Westbrook is a great doctor, and displays real interest in the well-​being of my pet, which as far as I’m concerned is another family member.
The staff provides very good customer service, and I believe the prices are fare.
These doctors do not charge anymore than they have to.

I would not go to another vet as long as I live in Southern California. I drive 45 – 50 minutes to get here and it is 100% worth it. My cat was recently very sick with blood parasites and they helped me every step of the way. If I called with a silly question, they answered it professionally and caringly. When I was concerned one morning about him, I called and they said bring him in ASAP. He unfortunately passed on the way to them that day. When I brought him to be cremated, they were more like friends than vet techs and vets. THEY CARE. That is exactly what I want in a vet. Their affordable prices are a bonus, also. I always see Dr Barton if I can but the other few doctors I’ve seen were equally as amazing. I have nothing bad to say about this animal hospital and I always recommend my friends to go here.

Dr. Greenhouse is very professional and caring. I would very highly recommend seeing her. Facilities are very clean and modern. Support staff very caring and attentive to animals staying for long periods of time.

Was looking for a vet to do a complicated procedure on my dog. The receptionist would not give me a ball park figure over the phone and said I would have to come in. I drove a very long distance only to be told immediately by the vet that they don’t do that procedure and the only vet that does was back in my home town. Needless to say I was frustrated by not given the correct information over the phone, I was also charged a office visit. No services were provided. Fast forward a month later I get an invoice from this vet for $ 19 for a third puppy shot. First off I paid my bill before I left and second my lab is 10 years old, not a puppy. Obviously the staff at the front desk made another error sending me with all of my info and my dogs, an invoice that isn’t mine.

By far the best vet I’ve been to. Super clean facility. Great staff! And I feel they are there to service your pet and not your checkbook.

My poor potbellied pig had a problem with her pooper…
With high hopes, we walked in expecting cordial customer service and a professional demeanor. We did not receive that. We were hassled for our personal information before ever asking what we were there for. (Not sure what my drivers license or social security number has to do with my pigs butt…)
After the suggested 45 minutes we returned to our slightly sedated piggy… and her problem was not fixed. We asked what happened and with a quizzical look the «nurse» stated she did not know??? Hmmm… «Let me take her back and have the doctor look and see what happened.» So, the doctor hasn’t seen my pig??? Who «did» the procedure?
After another 15 minutes or so waiting in the lobby, as the staff walked around chit chatting about whatever little girls chat about, we asked what was going on. A woman defensively answered with some nonsense and quickly said «Let me go see what’s going on.» Seriously?!
Basically the suture came out because some newbie did it wrong and the doctor had to go back and fix it. Rather than bothering to come out and tell us what was going on they stood around clucking. Very professional.
Now my piggy has had two procedures after already being extremely uncomfortable, we have been here for over 2 hours, and all they could say was «Sorry about that.»
Incredible.
Now I’m sitting in the lobby still waiting as people continue to walk in and out, and no one can say anything… I don’t think I need to say much more. Good luck!