Southwest Airlines

Flew in from Tampa Florida this morning and noticed there was damage to one of my bags.
I proceeded to the claim office and tried to make a claim. Both the counter worker and the supervisor tried to down play my concern on more than 3 occasions and stated it was normal wear and tear. I stated this is a new bag and there is no such thing as normal wear and tear on a first trip.
The counter worker then proceeded to type of this form but didn’t but didn’t explain what it was… gave it to me and told me if I wanted to pursue a claim then read the form.
I am not happy as to how I was treated and I think Southwest needs to work on the customer service of the baggage claim office front desk personnel.

Standard paperwork should not take 30 minutes to complete and counting to take off from the scheduled departure time.
Still like the bags flying for free part and the room I have with traveling to KC in the dead of winter. While the gate next to mine was destined for Aruba.

Terrible airlines. From their check-​ins desk to boarding personnel to flight attendants! Fly Jet Blue or anything else but this airlines! Nothing but rude, lazy and unfriendly employees and mundane flight attendants!!!

Duane in customer service has no professional courtesy. I have a 3 hr layover and by chance my first flight landed 20 mins before an earlier one is about to depart and it literally landed one gate over. I see that they are boarding and asked if I can switch over, but they said no. It is not even a full flight. You think out of courtesy they would switch me for free, but no. I understand if it were a full flight, but it’s not like I’m taking someone’s seat. And I am a rapid rewards member too. Guess I’ll be booking other airlines earlier and saving the same than booking just two weeks before for southwest flights. You just lost a customer.
***update…and now my flight is delayed. Lovely!

I usually fly a couple times a week, nearly every week. I rarely fly any other airline. Other airlines usually disappoint. Southwest has a great loyalty program. Most of the employees are friendly. It’s rare that there is an unfriendly employee.
Our flights are usually on time. I love pretty much everything they do — no fees for two pieces of checked luggage, inexpensive flights. They’re the best.

I love flying southwest, the pilots and stewardess are always very friendly and professional. The flight is normally very calm and relaxed so nothing bad there, but I have to say, the last few times I have flown southwest, my luggage has been damaged, luckily this time I’m just missing the tab to one of my zippers. Last year I had a smashed wheel.
Overall my experience with southwest is generally good, I just want my luggage to be handled well. That stuff isn’t cheap.

ATTENTION SOUTHWEST: PLEASE READ
Oh southwest. I wanted to give you 10 stars until the little scene you pulled on my flight to Fort Lauderdale. I had been up since two and I finally boarded my last flight to my final destination. I get on the plane and instantly fall asleep expecting to wake up in Fort Lauderdale. I wake up an hour later sitting outside of the same gate I fell asleep at.
Mechanical issues for an hour? Fine. As I start to doze off I hear that the problem was solved and we begin going to the gate. Then I hear the pilot talk about having to turn around because he forgot to «sign a paper». YOURE A PILOT. This is routine for you!!!
Disappointed. I was very disappointed. Four stars why? Because I believe in you Southwest. You are simply one of the only airlines I like to give my money to.
I will continue to fly southwest because I love you guys.

Always have a great experience with Southwest. Starting at the ticket counter, on to the gate and inflight the Southwest employees are friendly and helpful. I really like that they offer free wi-​fi. During the longest leg of my trip when I couldn’t sleep, was able to watch the Dicovery channel for free on my kindle. Was nice entertainment to muffle out the two ladies talking loud in the seats behind mine. Without a doubt I’ll be flying Southwest for my next trip. Thanks SWA!

They really are a great airline so I was happy to finally see they expanded service internationally. You can tell the people who work for Southwest take pride in their work. All other airlines should take a page from Southwest in training their staff yes United, American, Delta, et al I’m looking at all of you since I’ve had not so stellar experience with each of you at one time or another. Also with southwest they don’t charge extra for 2 checked bags. Remember those days. On board they give you free snacks but don’t expect a full meal so eat before you leave. Also they have inflight entertainment you can watch from your smartphone, computer, or tablet for free! I was able to catch on my Bravo show I watch. Mind you once you get out of the US it doesn’t work but still it’s better than having to pay (United Airlines!)
It’s a nice cross between the old school carriers and the no frills carriers. I really did enjoy my trip even though we were delayed because weather.

Southwest is in the business of keeping customers, and for a low-​cost airline, they do a pretty good job. In general, this airline has taken good care of me no matter where I’ve flown. They gave me a huge voucher for luggage that was delayed by 12 hours, and they will let you cancel a flight for full credit up until 10 minutes before boarding (which I’ve unfortunately had to do). I mean, that’s a pretty good deal for an airline.
At the Baltimore airport in particular, they have staff inside and outside to make sure that you get your luggage checked in and your boarding pass in a reasonable amount of time. Now, I’ve missed plenty a flight, but it’s never been because of Southwest. They move quickly.
In my most recent experience with Southwest, I tried to board my flight at the wrong airport. I know, I know. But there’s like three airports in the DC area and it was 5 a.m. At any rate, Southwest at BWI put me on the next flight, and somehow managed to finagle it so that I wouldn’t be charged extra. I mean, really?! And the whole time, the staff were so great, trying to make me feel better for being a total fool and missing my flight. I mean, I’m not the friendliest person at 5 a.m. But the staff at BWI’s Southwest counter are. More power to them.
The rewards system is pretty good too; I’ve earned several free drinks and free flights with Southwest over the past five years. Sure, seating can be a hassle if you don’t check in immediately when the window opens (start clicking that check in button 24 hours and 2 minutes before your flight), but if that’s the only hassle for a low cost flight, I’ll take it.

I don’t know what you are giving your employees at this Southwest, but PLEASE GIVE ME SOME. I have NEVER been to the airport on an early Sunday morning and had the staff so happy and friendly.
First, the ticket counter. I noticed all the agents were wearing their favorite football team jerseys. Nice. BUT, the agent we went to was smiling and friendly. My thought was, I wonder how many cups of coffee she had this morning. She’s probably just that kind of person.
Second, the gate. The agent on the mic at the gate, kept cracking jokes. People were actually smiling. WHAT!!! There’s no smiling, when flying anymore. That’s a throwback to the old days, when people were excited to go to the airport.
Third, the plane. The flight attendant running the mic on the plane, cracked jokes, sang, etc the entire plane ride. Seriously.
The only reason I’m not giving 5 stars is its still Southwest. haha. Cheap, but they provided the bare minimum. But given the friendliness of the staff last Sunday morning, it was a stand out experience.

Why does the BWI SWA staff continue to disappoint. Of all the SWA locations I’ve traveled to this location’s staff has the worst attitudes and customer service I’ve seen. Someone in management needs to engage here before it gets worse. As delays mount, the staff gets worse, as if the customers are to blame. Are these former AirTran employees? They need a shot of that SWA attitude and quick!

I have my reservations about this airline. Why… Because it is very cheap, so it makes me think that they might not do a right maintenance. But then I think if it would be like that, the government would have notice it already; if they are flying is because they are doing everything right.
What I love of this airline is that beside cheap, it is so easy to change a ticket. The service is very nice, specially at the airport. I will keep flying southwest because I think that they care about their customers.

Yesterday, I became one of the millions of lucky Americans who experience a flight delay before a vacation. I actually got a text message from Southwest in the morning about the potential delay, but after calling a SWA agent, I was advised to come at the original time because «things could change». I agreed, as I’ve dealt with «claimed delays» on other airlines that have turned out to «hoaxes» —i.e-we left sooner than claimed, and if I followed the delay time, I’d be staring at an empty gate.
But anyway, I arrived to BWI on time and found out that the rumors were true. There was a delay, and it was even worse than I thought. 5PM. For someone who arrived at the airport at 1:15, that was a pretty darn long time to be waiting. The agent told us that we would probably receive compensation for our troubles, and if we didn’t, all we had to do is write in (and I’m a Unilocal Elite, so you KNOW I know how to write a review).
So we filled in time by eating (I was super hungry), exploring terminals (why are American Airlines gate seats way more comfy-​looking?!) and attempting to sleep (airport seats do not promote a peaceful slumber — you can’t even move the arms of the seat!).
FINALLY, when our plane had arrived, all of the passengers lined up ready to board (hate the A-​B-​C school bus seating of Southwest), some passenger ran over and said they were giving out vouchers for our three hour delay at the agent desk, but we could only claim them here. Well, of course we hightailed it, along with 20 other people, ready to get what we deserved for waiting that long in BWI… the agony!
Well, as I watched the gate agents struggle to ID passengers for the flight, I also looked back and watched as my group boarded the plane, effectively meaning we were probably gonna have a crappy seats. I was sad, but I wanted that voucher more… free future flight anyone?! After about ten minutes, the agent says «we’ll be giving these out on the flight, so go and board the plane» and everyone was like WHAT?! You couldn’t have figured that out hours ago? Their disorganization wasn’t the best representation of Southwest, but thankfully, we scurried over and got decent seats… AND our voucher while in the air.
Shoutout to SWA for the voucher, but please train your BWI gate agents at A3 a little better.

Great airline and BWI is their hub so solid all around.
Just watch out BWI has been getting busier so make sure you allot enough time.

My first Southwest flight. I loved it! The entire experience from ticket purchase to check-​in to boarding, was amazing. The affordable fair and the nonstop flight is what brought me here originally. Then, I realized I didn’t have a seat number! Wait. What? I couldn’t imagine ever taking a flight not knowing where I’m going to sit! But when the boarding process actually happened, it was great! It all made sense. I checked in pretty early and was able to board closer to the front of the line. Sat where I wanted and I felt good! The staff were very friendly. The bags of peanuts and pretzels were really really small and you don’t get the can for your soda… but hey, it was only a 2 hour flight. Can’t complain.
My suggestion: be sure you check-​in online EARLY… like, have your finger on the button exactly 24 hrs before your flight in order to get a good seat. Section A is great, B is pretty good… but if you’re in C, good luck to you finding a comfortable seat.

What’s the use of being priority when they fail to recognize you as such? I stood in the priority line to check my bags … I was first in line… For about 10 minutes and everyone from the other line was recognized before me. Am I expected to be aggressive and behave like a linebacker just to get service? What the use of the priority lane anyway?
Can you please fix the kiosks. ½ of them are non functioning. The other half need to be recallibrated.
Why come? Just fix it and forget it, not just forget it. Do better.
Second, no wifi on this flight. I’ll live but why should I have to? Every flight should be equipped with high functioning wifi by now. Every flight. No excuse SWA. Get it together.
I’m ok with the fact that the TSA line does not always operate, I have status so I can still bypass the hullabaloo.

Southwest has always been my airline of choice because of their generous baggage policy, plethora of flights, and cheap prices (okay, and the fact that they’re one of maybe 3 or 4 airlines that actually fly to where I need to go), but I do have a bone to pick with them regarding their boarding process.
BWI is usually a transfer point rather than my final destination, so when my flights are on schedule, everything’s fine and dandy. However, if you experience any delays and thus have to get bumped to a later flight, you get put at the very end of the boarding line. I get that you can’t be assigned an earlier boarding number if it’s already taken, but it’s so irritating to not only have your plans delayed by 5 – 6 hours AND be given last choice for seats, especially when you’re usually very prompt about checking in. In addition, for this delay, the new boarding pass they printed for me didn’t work, so I had to go back to the service counter for another one.
It’s a love-​hate relationship I have with Southwest, but at least there is some love once in a while, unlike with certain other airlines that shall not be named…

Southwest Airlines I’ve reviewed you at several airports and you know we haven’t always agreed on your policies, in particular your boarding policy with the open seating arrangement and the way you treat us like kindergarten kids lined up to go to recess. So I’ve tried a few things to make my experience better and you’ve managed to outwit me each time, but this last time is ridiculous. I spent the extra money to upgrade to business class which ensures that I get a boarding pass numbered A01 — A15 (also known as preferred) I think this is genius on your part, those of us that choose to pay more to get a good seat can do that and you make more money, so I paid the fare and as you can see I was awarded A01.
As I stood patiently in line in the number one spot I smiled inside knowing I was getting the seat of my choice bulkhead on the aisle, with extra legroom, first on, first off this was in my mind first class the best you can do on Southwest. But again I was disappointed to the point it was almost comical and I had to chuckle because you won again. As alway before every flight your joyful, smiling I’m so happy to do what I’m doing gate attendant announced pre-​boarding and I watched with a dropped jaw I’m sure completely stunned that (22) people boarded in front of me, now I have no issue with the elderly or those with medical conditions in wheel chairs getting special treatment. But all of their immediate family, friends, neighbors, cousins, aunts, uncles, pets and business partners also? I’m sure all of them had your cheapest «I wanna get away» fares to boot. Can you seriously justify this? So I award you three stars for your creativity and your training program, no one ever gets mad at your workers because they are all just following policy and they are just to damn happy doing it.

What can you say about an airline that has two free checked bags as well as down to earth employees and affordable tickets year round? Well I personally can’t say anything negative because my experiences have been nothing less than great. I have definitely loved the free checked bags. They have many different kiosks for full service or checking bags etc. Employees are always professional.
I really enjoy flying southwest and I try to only book with them if I can. They finally starting flying direct from Reagan DCA to MDW Chicago which is huge. But you can still find good tickets out of BWI or Dulles of from the DC dmv area.
I don’t think you can go wrong flying with southwest. They take customer service serious as well as giving us perks you really can’t find anywhere else.
Save your money from the rest and fly southwest.