The Red Mill Inn

Right on the line between 3 and 4. Great staff, great location, the place is a little on the old side. And breakfast is just ok. Perfectly decent is my vote.

We received awful customer service! We booked and paid for our room via
weeks in advance of arrival. We wanted to use this location as a layover for our Lake Placid vaction so our children (1&3) would have two short car rides rather than one long one home.
When we arrived the desk attendan’s first words were «Did Expida contact you?» We responded that we had been in the Mountians (sketchy mobile service) and were not aware of any issues.
The desk attendant’s sighed loudly «My manager and I took care of this at 2 am last night!»
Our response «So your over booked?»
«Yes, we are over booked.»
Apperently, their responsibility stop at less than 24 hours notice to or booking agent hotels .com. At this point it was fairly clear we were on our own and we sat down to play the phone game with
.
Now I understand mistakes happen. However, if the front desk person was a bit kinder in her attitude or had bothered to use the words «I am very story.» I wouldn’t be writing this review right now. Awful customer service! We booked and paid for our room via
weeks in advance of arrival. We wanted to use this location as a layover for our Lake Placid vaction so our children (1&3) would have two short car rides rather than one long one.
When we arrived the desk attendan’s first words were «Did Expida contact you?» We responded that we had been in the Mountians (sketchy mobile service) and were not aware of any issue.
The desk attendant’s sighed loudly «My manager I and took care of this at 2 am!»
Our response «So your over booked?»
«Yes, we are over booked.»
Apperently, their responsibility stopped at less than 24 hr notice to or booking agent
. At this point it was fairly clear we were on our own and we sat down to play the phone game with
.
Now I understand mistakes happen. However, if the front desk person was a bit kinder in her attitude or had bothered to use the words «I am very story.» I wouldn’t be writing this review right now. I am sure they are a great place to stay when things go well but the marker of great customer service is in how problems are handled.

When my husband and I got married we had all of our guests stay at this great little hotel. We stayed there as well in a great 2 story suite with a spiral staircase. It had a warm and inviting décor and everything was super clean. Loved it!

Indifferent front desk personnel but no real problem. Room and especially the beds were comfortable. Great location — fun to walk around the premises and locks. My wife felt safe. Beware of breakfast for people looking for protein — limited to pastries waffles and cereal with a dabbling of fruit. Easy parking and reasonable rates. Overall not great but would come again. Surroundings win the day.

I’m not sure why anyone would rate this place below 4 stars. I felt like I got exactly what I payed for (and more). The rooms were really cute. The staff was very helpful. The beds were comfy. The place was clean and quiet. For me that is as good as it gets.
Continental breakfasts are exactly what they are continental nothing special. I thought having food at all in the morning was a nice perk to our stay.
Thanks for the great stop on our way back to Boston!

Stayed here this weekend for a wedding. Enjoyed my room. Staff was nice and didn’t have any real problems. Continental breakfast was junk, and WiFi dropped frequently which was an issue for me cause I’m a techie and was trying to apply update to my server at home :)

We were a little nervous that it wasn’t a chain but it was lovely – I was kinda hoping for more «mill» atmosphere but our room was HUGE – each room is a different size and shape. The Inn was closer to Syracuse than we expected. Breakfast was good – toast and waffles and cereal. Staff was lovely and accomidating and attentive. Views were cool from both sides – the river and canal kept everyone entertained. A/​C and the hotel were quiet, beds were comforatable.

Truly enjoyed our stay! The staff was wonderful, and the room was great. We had the suite it was all oak very Frank Lloyd Wright feel. Loved the view of the Locks and the dam. The city has set up lights so the dam glows all different colors. Very nice place.

My wife and I got married in Baldwinsville and booked a block of rooms for our guests. All of our guests were extremly happy with the service and comfort of the hotel. We had almost all of the rooms there that night.
My wife and I were upgraded to a wonderful suite. The atmostphere was amazing and the lofted bedroom was a romantic addition, not to mention that the bed was extremely comfortable.
We would recommend The Red Mill Inn to anyone

Small hotel that has the feel of a larger facility. Rooms are very nicely furnished and clean. The staff is friendly and the breakfast is included in the room price. Selection at breakfast is typical continental breakfast offerings. We enjoyed our view of the historical barge canal lock. Watched several boat transition through the lock. View of the falls and power plant on the opposite site of the hotel is very nice too. Walk to downtown B’Ville, lot so good food and drink choices.

Let me just be upfront: I cannot be impartial about this review. It’s not because the owner is my cousin and it’s not because I work here, it’s because I stayed here for a Bright Eyes show AND SO DID THE BAND. Yep — when we checked in, the nice guy behind the front desk was all, «please don’t bother the band during your stay» and sure enough, the band arrived to check in a few minutes later.
Conor Oberst-​love aside, we had an issue upon arrival: The AC in our room wasn’t functional, and it was pushing 90 degrees outside. When we came back from the concert (venue located a convenient 50 feet behind the Inn) another friendly staff member quickly got us into a room where the AC did work.
It’s not the Plaza, but Baldwinsville isn’t Manhattan. Getting to walk the halls with the band you just drove five hours to see? «As good as it gets!»

Let it be known, in advance of this review, that I am extremely picky when it comes to choosing a place to stay while traveling. You won’t find me in an off-​the-​beaten-​path type of joint, nor will you find me basking in the throes of a «comfortable» bed — unless we’re looking at 600+ thread count (and sateen — not satin — doesn’t hurt)
However, as I become increasingly mobile with my marketing job, I am often in the position of staying in places that aren’t necessarily my cup of tea — they’re convenient, close to meeting, etc. That’s precisely how I ended up here.
Upon arrival (at an alarming 11:45pm on a Wednesday evening), the front desk was extremely accommodating. Aside from the whole issue surrounding the «we can’t charge the credit card you used to book the room» (which was ridiculous, by the way) I felt tended to and very much like it was a good, one-​on-​one type of place.
The room itself was a little bit strange. I somehow ended up with a suite, which meant the bathroom, TV room and desk were on the first level, while the bed was located up a very tiny spiral staircase. The view of the water was nice — but the lighting at night (red) made it seem a bit eerie. Luckily, the bed and sheets were super comfy and made for a good night’s sleep, despite all of the weirdness going on in that room.
Bottom line: if you’re looking for something rustic and near the general Syracuse area, this is a pretty good bet. The line describing the inn actually said, «an escape from reality» which, hilariously, was kind of true.