Verizon

Gag. This Verizon store is in a really convenient location geographically, but really annoying location as far as traffic and parking lot layout goes. I went in to return an unopened cell phone screen cover because I had decided to go with a different case. My receipt literally gave me a return by date and it was not a non-​returnable or restocking fee item. I checked all this on the receipt as well as the website. I walked in and they asked me what I needed. I told them what I was there for. The guy tells me «well we don’t usually take returns like this, so let me ask my boss» … What kind of comment is that when I know I’m well within return regulations? Ugh. So I watch him go ask his boss, who is helping another customer, and the return that is «unusual» took a small head nod of approval and no conversation to be approved. The original employee did my return and I got out ASAP. I will probably just go to another location next time.

This is a pretty good cell phone store. ANY visit to a phone store sucks. It is the nature of the beast. That being said, they are better than most and do a reasonable job of getting me in and out. I went in for an upgrade and was helped pretty quickly. Got what I wanted and got out free of a major hassle. Sales guy was decent but a total millennial. I left pretty happy.
It didn’t totally blow so there’s that. Hit the place around 4pm on Friday and it should go pretty quickly.

This store is very conveniently located near central Bakersfield but is very bad at handling simple requests.
I’ve had to take care of a couple of problems every once in a wile because of our business account and when I’ve tried to take of them at this location i always come out with the same problems that i went in with. Most recently, i tired to upgrade my device using another upgrade on the same account and i was close to this store and figured might as well do it there. wasted all my time waiting only to be told that they couldn’t do it.
curious as i am, i decided to try my luck at the white lane location because of a past experience and to my surprise i was able to do it no problems what so ever.
I still don’t know if the guy that helped me just didn’t want to or was not experienced to know that he could of done it.

I only come to this location when I have to get my phone service handled, because this is an actual Verizon store and not an authorized dealer. I have been with Verizon since 2000 and except that they are the highest priced carrier out there. By far their service is the best. I get service most everywhere we travel and we travel a lot and out of state.
Once you walk into the store you are always greeted by a friendly staff member that will take your cell number and put you into the system for the next associate to help you unless you have someone you are already working with and want to wait for them.
If you go in non-​peak hours, usually week days during work hours is less busy, weekends are usually packed and the wait is sometimes long especially when there is a new iPhone out or something like that.
But on the customer service end these guys are top notch. I have never had a problem at all especially I am not techy at all! They are always patient with me and explain everything so I can understand it fully, I really don’t leave feeling I am lost with my new phone.
Although when I got my last phone I did want to download everything from the cloud into the new phone and why the guy didn’t get that idk because I had to go home and do a factory reset to get the cloud to download?
Otherwise if you are going to get your phones or services changed, added or switched around your best bet is to come here there are no restrictions that authorized dealers have.

This place is a painful, painful place to visit. I am basing my review off of two pretty awful experiences.
First visit: Came in here with the husband (who insisted on switching to Verizon). He was already with Verizon and I was with ATT. Verizon offered a good discount since I work for an unnamed tech company, so I went with them. I got a new line and we transferred my husband’s line to my new plan. The guy told us he could still keep his same upgrade date –Yeah, didn’t happen. The biggest thing that bothered me was their pushy sales BS. I really do not need you bringing me a freaking wicker basket full of crappy phone accessories. If I want an overpriced car charger or some crappy tempered glass, I will let you know. You’re selling phones, not cars. Back off buster.
Second visit: I needed a simple phone case for my iPhone. That’s it. I was forced to sign in with some snot at the front door and was told I’d be helped shortly. LOL, SHORTLY. I waited twenty minutes to buy a phone case. I get a discount on accessories so I couldn’t use their nifty selfie terminal. Nobody should have to wait that long to make a quick purchase. Not to mention the number of employees standing around texting and goofing off.
So, that about sums it up. I’ll stick with buying my accessories at Best Buy and just call the 800 number when I need help.

I went in here this week after my new phone acted up. I was gretted at the door and they took my information. The greeter said that someone would be with me shortly.
«Shortly» came and went, and next thing I knew I had been waiting 40 minutes, and that is a long time to me. Once a representative did get to me and my phone, it took less than 5 minutes. Next time I have Verizon problems I will go to another service center.
Only go here if (a you are unemployed and don’t care that it takes up most of an hour,
or (b if you have an abundance of patience. Myself, I fit neither of these descriptions,
so I will not be back.

I know why this store is all windows. They’re all window lickers. This place is retarded. I come in, the chica at the door asks for my name and what I need, after giving her my info she says someone will be right with me, I look around, its semi crowded but ALL the employees are standing around talking about the latest in retard fashion. WTF. so after waiting for wayyyy to long, some guy comes out from the back, I tell him I need a new case for my not so old top of the line Droid. He then has to look and look through his oversized palm pilot and says oh yeah its in the back. NO SHIT. I told him that already. Then he goes and gets it, I pay for it, then leave, just as i’m leaving the parking lot, I check the case, after this nutroll I better make sure. YEAH its the wrong dam case. I go in, wait for another eternity to be told you have to order it. We don’t carry the one for your phone. WAIT THE HELL!!! you just told me you looked in your system and you have one. Was that a LIE? «umm well I uhh you just need to order it.» So I got my money back. I swear if I didn’t have a phone through Verizon I would NEVER EVER EVER go in there. WORST SERVICE EVER, seriously why would there be five, FIVE yes FIVE employees just standing around? Apparently customer service is not a priority for VERIZON. Go somewhere else! Save yourself the headache!!!

This review is for the store at 1220 Oak Street in Bakersfield, CA. I had done a bit of on-​line and personal research before switching wireless carriers. I wanted to start service, purchase a Samsung Galaxy S5 phone and a mobile Hotspot. Within 30 minutes of arrival, sales representative Kasie Cameron had answered all my questions and sent me on my way with a quote and some decisions to make. Great customer service.
Went back the next day and asked to speak with Kasie. The girl at the door (didn’t get her name) paged Kasie. 30 minutes later, Kasie is waiting on her third customer and customers who arrived long after I did are being served. Since I have the quotes in writing, I ask the girl at the door for another sales representative (at least two are without customers). She again pages Kasie and tells me to wait. 10 minutes later, another Verizon employee asks if I needed help and, after I explain what I’m looking for, said he’d send someone over. After 50 minutes in the store, as I’m walking to the door, another Verizon employee stops me and asks if I needed help. I told him I’d come back when they weren’t so busy and he responded «wait a minute». No «please». No apologies.
The following weekend, I wandered into the Verizon store in Gilroy, CA. I waited only 5 minutes for a sales representative. My customer service person (Gabie) was knowledgeable and efficient. Old phone number ported, new smart phone, new mobile Hotspot and new tablet in 20 minutes. The store manager even came over and asked if I was satisfied with the service.
If you can find another Verizon outlet other than the Oak Street store, I’d highly recommend it. Generally poor customer service and lack of organization.

Went in to upgrade my phone. I had an idea of what I wanted but was not sure. Upgraded to the Samsung Note 3 after the sales guy talked me into it. I tried it out for about a week and took it back. Great phone, loved the different features it was just too big for me. When I took it back Sales Associate Sergio helped me out. Great costumer service. Before my upgrade I have the unlimited data plan. He called to try to get my old data plan back and they told him that plan was no longer available. Sergio worked his magic and got me my unlimited data plan back Still unsure of what phone to get.