Sprint Store

I went into this store to get new phones. They told us as part of a «customer loyalty» program we get a free accessory under a certain amount, we just have to pay taxes on it. Turns out they signed us up for an installment loan for the accessories, telling us it was free for «customer loyalty.» Dishonest l, shady bad business. I wish I could give zero stars.

I wish I could give this store zero stars. I hate it so much. Not only does it take FOREVER for even the smallest thing but they blare the most obnoxious rap music throughout the store. I think I heard at least 3 F words while waiting which is in my opinion completely unprofessional. I was in just picking up the phone they ordered me to replace a broken one and ended up waiting 30 minutes. It was already taken care of so I’m not sure why it took them 30 minutes to get it and bring it to me. I hate the way this store is run. Everything is done through their tech, even picking up replacements. Not sure why the tech is needed for that.

My family has been with Verizon for nearly 4 years and the monthly is just too much so we started to explore other options. I have seen many advertisements from Sorint so we decided to stop by and check them out.
When we first came we spoke with Tawny and she gave us the run down on switching carriers and what our bill would look like with the phones we wanted. We made an appointment for today since my son and I wanted the Samsung Galaxy S6 Edge+ and they came out yesterday.
We came today a few minutes prior to the time and Tawny was ready to start. She went through all the options with us for the phones we wanted and the accessories we needed. In and out of the store within 2 hours with the cancellation of my previous carrier, activating phones, establishing new lines, etc.
Tawny provided excellent customer service and even though she is a designated Apple specialist she knew quite a bit about the Samsung phones as well. She also looked at all ave ues of obtaining the most for our old phones and getting the best bundle price.
My wife and I were extemely happy!

All I can say is I have been with sprint since 2002. And no problems till December. I cant count how many times since December, that i have had to call and complain and walked into the store to get my service right. But has the issues been resolved? Heck no. I had to take my phone back to them 3 times. the first time they reset the phone and said things should be fine. But 1 month later still same problem. the second time, they gave me a REFURBISHED PHONE. That works worst than the first one. Now I’m not getting calls or texts, so guess what, I had to go back again, now I am super pissed! Just to go back and have the repair man not do anything. just so they don’t have to give me a new phone, keeps my phone for a whole hour, and then tells me that he didn’t need to do anything, cause he texted and called the phone and said everything went through so no need for any replacement or repair. And as I was asking him about the phone problems, all he did was shake his head. Phone still having problems. Currently looking for new phone company. Sprint treat you like its OK to lose you cause they have a lot more other customers. Never will I refer someone to Sprint .l

How can the store hours be wrong? Looks like this sprint location doesn’t care about retention of consumers or providing any type of service other than new accounts. Step it up or lose numbers!

Do not go to this store. They will do anything for commission, and will lie to you. We were told our bill would be 150 every month; and our bill is 230, and refuse to talk to us whenever we call. We leave messages for the supervisor… No return call. Sprint tells us we will have to contact the store directly every time we call, and now we are stuck with a sky high bill after switching from another phone company. Very unhappy with this store.

**GENERAL SPRINT REVIEW**
The worse customer service! This is my fourth month in a row my bill has been COMPLETELY wrong, like charging me for extra lines I don’t have!!! I have spent so many hours on the phone with them, there is nothing they can do to redeem themselves at this point, I can never get all of that time back. I’m so exhausted with their inconsistent inadequacies, I can’t wait to change services. I am going to attempt to get help from this location today instead of customer service hotline so I will update my review accordingly. Don’t hold your breathe for a good review
Update! They suck worse than I
Could have imagined haha!
George «helped» me. I explained briefly my situation. He looked up my bill and stated, «well the last payment was 1 ½ months ago and it doesn’t say you owe anything» I showed him my mobile app for my bank account where the amount had actually been taken out of my account. Gee, you think that’s why I don’t owe anything? And he says he can’t help, stores don’t have access to view bills or change anything or view anything regarding plans or charges. WTF is the point of the store?! Looks like I’ll be on the phone for four hours again! For the fourth month in a row. I asked him to help me speak with customer service so maybe I can get help to understand what is going wrong and how we can keep this from happening (I’m basically being charged double each month, and every month they say they fix it). He said «no we have nothing to do with that» hahah

So we were looking for this specific Sprint store because another Sprint store didn’t have the phone we wanted in stock. When we searched for the store to find the exact address we noticed all the bad reviews about the horrible customer service so I was skeptical coming in so here was our experience.
When we walked in we were immediately greeted by a gentleman which was very polite. He asked us a few questions then had us speak to Joe to further help us with our purchase. Joe was professional and fun and never came off as rude or as a high pressure salesman. He did offer us a few items as an addition to our purchase but once we said no he continued and finalized our order. When we left, we had two Representatives say goodbye and enjoy your evening. I give this place a strong 5 stars all the way around.

These people must only get paid for new lines of service… I have been a customer for 13 years… I walked into this store to upgrade my phones and after waiting about an hour the rep went to the back to «see if they had any for upgrade». He then came back 10 minutes later and told me they were out of stock. Not FIVE SECONDS LATER the representative next to my representative walked out of the back with 3 of the exact phones I wanted. When I asked my rep if he had overlooked something he looked over at his coworker with a look on his face of «what do I do?! He caught me!» His co worker told me «oh we have a few that are locked in the system for new lines only.» I smelled BS so I called customer service and escalated the question. Once I reached a regional manager I was told this was not true and to go back to the store and upgrade. When I went in a rep tried the same crap! A manager then assisted me and allowed me to upgrade to one of their special «new customer only phones» complete crap. Instead of purchasing the phone I left and went to go shop other carriers.

Called this store to inquire about my upgrade to the Iphone 5S. I was told that they have been selling out but they had a few in stock. I was informed that the sale of the phone was on a first come, first serve basis and if I wanted one I should come there ASAP. Fair enough, I can understand that so off I went. After arriving and awaiting my turn which was not too long I told the sales associate that I was here to purchase my upgrade, The Iphone 5S. He said he was not sure they had anymore left but would go to the back and see. I had just said that I had talked to them about 20 minutes ago and was told they had some left. After about 15 minutes of waiting the sales rep comes in with my Iphone and a host of other accessories. I was then informed that in order to purchase my phone I HAD TO PURCHASE AN ACCESSORY such as a case. blue tooth, ect. The phones they had in stock were only for NEW LINES TO BE ACTIVATED and not for longtime Sprint customers looking to upgrade. I WAS MAD to say the lest, how can they get away with a forced purchased in order to let me purchase my upgraded Iphone! At the point I had the rep call Sprint Customer service and I told him the whole story. Ofcourse the manager at the Stockdale site had stepped out to lunch as the customer service rep on the phone had wanted to speak to her. As it turns out, The customer service rep from the main office was willing to give me a credit of $ 100.00 billed over 4 months to cover the Otter box that had to be purchased in order for me to have my phone. This store charges $ 49.99 for their lifetime warranty Otter Box. I am glad that Sprint customer service number did resolve the problem for me but I am just disgusted at the shady selling technique of this Sprint store located in Bakersfield. Just be warned what to expect when going there to purchase your upgraded phone.