Freeway Insurance Services

I have been searching for auto insurance for weeks and all the rate quotes I have received have been out my price range. Nancy was able to get me a great rate with awesome coverage within my price range. She made the process simple and provided the best customer service I could ask for. Thank you Freeway Insurance!

Absolute WORST customer service EVER!!! I called my producer to ask a few questions about my account. First question was regarding my direct debit account information… after being transferred and put on hold for about 15min in the mean time I found the answer myself online… so still being on hold I hung up and called back to try and get my other questions answered… the guy that answered didnt ask my policy number to pull up my account he just said what kind of questions do you have. they were basic questions nothing out of the ordinary. he told me well can you just drive down to the office. umm no I travel for work so that is difficult for me. he said well maybe I can find a location close to you… sooooo you want me to drive to an office just for a few simple questions??? This was his reply… Well im KINDA BUSY RIGHT NOW??? WTF are you kidding me? so your too busy to help a customer? WOW nice! so after almost 45min of getting nothing accomplished besides complete aggravation I have to call back again. someone immediately picked up the phone didnt say a word and put me on hold again… hmm wonder if they have caller ID. guess ill try again another time this time it will definately be with a supervisor!!!