FedEx Office Print & Ship Center

Not sure why everyone else has such awful reviews? Went in on a Friday afternoon around 2:30 and the guy at the front desk was very helpful and really nice. I was shipping out Valentine’s Day packages to my nieces and nephews some in other states. I sent out the ones in different states (obviously) but he explained to me the ones who lived in state would still take almost 5 days to get there because they go to a completely different state first and then come back to AZ. Weird but that’s how it works ! After all this I decided to deliver those myself since it seemed to be cheaper and faster, he cancelled my transaction and was very nice about it too. I had a great experience.

the people in this location are rude and unfriendly especialy the heavy set woman that has the name tag that says she is the manager, sorry to bother you to do your job, but what does fed ex care they are big enough to to care. if i was you i would use the us postal service. at least it is cheaper there.

Honestly, a lot of business is done these days off of phones and iPads. The print center actually accommodates this somewhat, allowing for a few options to be able to print from your phone– or tablet-​based email. The problem comes when you look deeper.
The only practical reason I can think of a normal business person to print something from an email at FedEx is to sign and return it. Well, there is currently no way to actually return the documents you needed to print out for the purposes of signing them. They will only scan pages onto a usb drive, and have no provisions for doing what should actually be the quickest and cheapest way: scan and email. You have to take the usb, log in to their computer (at a cost per time used), sign into a personal email (as your corporate exchange-​based servers will not work) and then attach the file from the thumb drive to an email and email them to yourself/​concerned party. What a backwards way to approach doing business in the current generation of computing on the go. Looks useful on the outside but is actually useless.

Don’t use these people!!! First of all I wait in line and after waiting, two other people show up and Ashley checked them in and gave them receipts before waiting on me. I was patient. Then she packaged my things and rang me up. Charged me 32 $ to ship a box weighing 7lbs to Oklahoma. Then told me she forgot to charge me for the box. So another 10 $ later, it cost me over 40 $ to send a 7lb box ground service!!! Never again will I use these people.

Decided to try this place even though it had several bad reviews, because it was closer than going to another one. Staff were very helpful and friendly, there were no long lines, but I went mid day. I have no complaints, I think sometimes people don’t take the time to write positive reviews when it comes to this type of service as good service is expected and not appreciated, but bad experiences motivate people to submit a review.

Absolute incompetence! Brought a package to be overnighted to the Dysart location. Long line as usual because they have 2 people working the counter. One of the gals comes up to me, offers to take my package, takes the label off puts it on the envelope, rudely rushes me out the door and never gives me a tracking number to start, then proceeds to tell me it was local so it will be delivered the same day. Was told by another gal, Ashley that I should not have been told this, she also had an attitude. If I hadn’t been given MIS-​INFORMATION I would have paid for an overnight, period! Two days later the package still has not been delivered! Will never utilize this service again. If you want to ensure delivery of your packages, I wouldn’t use Fed Ex! Learn your business or don’t work there!

This office is horrible. I go here because it is closest to me but the customer service here is nonexistent. I am never greeted when I come in the store. There were three employees working behind the counter and I was the only customer in the store and I stood at the counter for help and they literally ignored me for 2 – 3 minutes. They saw me standing there but didn’t acknowledge me at all. This happens every time I come in the store. A few months ago I went in and there was a big line. I waited in the line to send my packages and when I got to the front of the line they told me that I need to wait while they helped other people in line behind me because I’m using a discount from a company I work for. Unbelievable. I spent $ 170 shipping packages and I was treated like a homeless person off the street begging for something free.

Generally speaking, I’ve found that FedEx’s delivery teams are wholly unreliable and I stay far away from them — whether I’m shipping or receiving — as often as possible. However, on one occasion I didn’t have a choice with how I received a shipment and had to pick it up at this location.
My package happened to be full of ammo, which apparently is against FedEx’s policy — something I was not aware of, and which confused me because the business that shipped it to me and insisted on using FedEx is a prominent online ammo source… so I figured they’d know better.
Luckily, the manager was still friendly and relatively cool about the ordeal. I obviously got my package, but did receive a warning that future shipments would likely be intercepted or denied/​returned to the sender.
Well… good thing I don’t usually go with FedEx.

This office is horrible. EVERY time I’ve gone to this Fed Ex I have been dissatisfied upon walking out. I’m an optimistic person, I tend to always think that if I go back to a place things might be different. WRONG! Like Einstein said, «insanity is doing the same thing over and over again and expecting different results.»
First things first, the staff are SO pushy! As soon as I walked in they bombarded me with questions and basically asked me if I knew what I was doing. A simple greeting would suffice, geezus! If I needed as much assistance as they apparently think I do don’t ya think I’d ask?
Second, SO they bombard you with questions and/​or try and make you out to be some dumba** who can’t figure out how to ship something right, but then when I DO have a simple question or two they have no answer! Seriously what twilight zone did I just walk into? Get it together!
Point blank their customer service skills suck! I went to the Fed Ex off McDowell and 99^th and I can’t tell you what a difference there was! I will continue to go there even though its 5 – 10 minutes farther from me.

Well on a recommendation I tried this center to see if my experience would be better than the last visit FedEx office. Well the store was clean & the copies were good but the compliment ends there. I had 2 different people assist me, one which appeared to be the manager seemed very pushy, rushed, & stressed. It might be that she was having a bad day or what not. Then the other person just seemed impatient. There is a pattern forming here & it is not good for business. The transaction would run allot smoother if just stick to the service we are asking for. There is something wrong with the way that this company treats their customers. It is unprofessional to be talked down and being talked to like a 5^th grader. Second trying to being convinced to buy additional products when we just want 1 service which is copies is very annoying. The direction of the company from what i see isn’t very good — the rapport is coming from FedEx Office is that the employees are very pushy, mildly bitchy, not well trained.. I will not be back to this location unless it it is an absolute last resort.

Had to have a package delivered here recently, and when I went to pick it up I had to provide a picture ID. Great, I expected and appreciated that; however, I tried to use my US Military ID card and was told it was not good enough. So, let me get this right… a state issued Department of Transportation ID trumps a federally issued Department of Defense Military ID??? Really?

Pretty standard FedEx place. Staff seemed a little put out I was there wanting to ship something. Eh. Sorry I made you work.