US Post Office

Worse post office ever !! Should fire them all!!! Serious customer service training and fire current managers it’s a joke!!!

I just moved to Avondale and have had multiple grievances with the local PO. I purchased a new home and needed to obtain keys from the PO. I went to the office, gave them my info and they told me to call back in 2 days to see if they had the keys ready for my box. Annoying, but I complied. I called… and called… and called. No one would answer the phone. I went to the PO and obtained my keys, asked which box in the community’s mail box stop was mine. The lady at the desk had no clue. Disappointed I went to the mail boxes and tried every lock. OMG there were 50 of them to try and the keys provided failed to work in a single box. I went back to the PO to notify them, where they informed me that I, a new build owner, would have to purchase a new lock for $ 80! I refused to pay it and demanded they tell me (1) which box was mine and (2) fix the lock that the box had. They eventually figured out which box was mine and replaced the corroded lock free of charge. To add to this circus, in the 6 weeks we have lived here I’ve had 3 packages brought to my door where they were marked as requiring additional postage, in order for me to receive them! The first 2 were from Amazon Prime (which I should add were lost in the Avondale’s hub for nearly 2 weeks) and the third from my mother in law (who used her PO to ship the item). I find it far easier to believe that the Avondale PO’s scale is the problem and not Amazon Prime shipping or my MIL’s PO office. Seriously considering getting a PO Box through the UPS store to avoid the crap storm known as the Avondale USPS hub.

In the last month I’ve had 2 packages sent to me. One took 2 weeks to get and when checking the tracking number said it was out for delivery for a whole week. The second package was time sensitive documents that were post marked Feb 18 and I did not receive until March 17. And the deadline to have them return was March 21. So thank you US postal service for ensuring i missed the deadline.