Base Mountain Sports

If I could just give them another star! I am 59 and have never been to any retail store that spent half the time Blake did educating me on gloves, goggles, and boots. For almost an hour and a half he worked to fit me with the first pair I have ever had that fit all around. My feet and ankles have been worked over by doctors, so presented quite a challenge! I also saw him spend time educating others even though he had no boots to sell them, it being end of season. Thank you Blake! Cliff

I went looking for a new ski boot, however due to the end of the season, they didn’t have any in stock. They were great, showed me the types of ski boots that would fit my foot and recommended 3 boots I should try on. Provided options of potential locations in the village that might have the boots in stock. Truly passionate about what they do!

Jake and Walt were super great, I feel safe with my skis! Super personable and educated, great experience and highly recommend. I’ll be back.

These guys are great. Very friendly, helpful and laid back. My daughter and I rented skis here while my better half and son brought their own skis. This place was nice enough to let them store their skis and boots there overnight. What a plus since we stayed down below in Avon which meant we didn’t have to carry them back to and from the bus each day. Woo hoo!!! Boots were comfy and the skis for the kid were half off.
One thing about this place is that the rental area is downstairs but the guys would carry our stuff upstairs each morning and help us with our stuff when we came back. Now that’s service.

If you want to know what good customer service is all about, go to Base Mountain Sports.
If you read nothing more, know that if you go to Base Mountain Sports, you will get great customers service, fair prices, and an all around great experience.
I’ve been skiing/​snowboarding since I was 3 years old and been to mountains all across the country and have had salesmen that are knowledgable and some that are friendly, but never have I received the level of customer service that Colter and the rest of the staff at Base Mountain provide. They are simply the best i’ve encountered.
Unfortunately during our trip while we went in for some apres ski beers, someone took the rental skis one of the people in our group. When we called Base Mountain to let them know the situation Colter picked up and was not only friendly but extremely accommodating. He let us know not to worry, the whole point of coming to Beaver Creek was to ski and he was going to make sure we got on the mountain to continue skiing. He told us to stop by in the am and if the Skis didn’t turn up we’d sort something out.
The next morning we went to Base Mountain and Colter was there bright and early with a huge smile. After listening to us explain the story once more ran out of the store to check with the bar to see if the skis and turned up and was back within a few minutes to informed us that he would keep checking with the bar and in the mean time would set us up with another set of skis.
Simply put, Colter made sure we missed as little time on the mountain as possible at no extra cost.
We checked in everyday for the rest of the trip to see if we needed to pay for the new rentals or if the skis had been returned. Each time we entered he would greet us by name and give us his update on whether the skis had turned up.
One of the other people in our party got very ill while on the trip after and was bed ridden for 4 out of the 7 days were at Beaver Creek. He had purchased a 4 day rental from Base Mountain and only ended up skiing for 3. When we returned the skis, he mentioned the situation to Colter and without any hesitation the only question Colter asked was «Do you have your receipt?». He then gave my friend a full refund for day he didn’t use.
Beyond the amazing customer service, Colter was an extremely knowledgable about his products. While we chatted about what skis i should rent he listened to the way I liked to ski and which ones i thought I should rent and after listening to my thoughts he provided his opinions on what I should get. Never made we feel silly about what I knew and didn’t know. When he was setting up my bindings he even took the time to explain what all the settings meant and took out a chart to show me how they know what to do with each binding. I’ve asked other ski techs the answer i would get is «so you pop out of your binding appropriately». Colter on the other hand took the time to explain the torsional stress that happens when you fall and why its important to adjust the settings based on level, height, and weight.
These guys are the only mom & pop shop in Beaver Creek and deserve your business not because they’re a small business, but because they are the best. Kind, knowledgable and there to make sure you have the best time not simply to make a buck.
Go to Base Mountain Sports for all your rental needs, you don’t be disappointed.

My better half has has a high instep and his ski boots have not fit well for years. His boots were purchased at Viking ski shop in Chicago. He has had problems with him ever since he bought them.
Blake and Chris the boot fitters at Base Mountain made adjustments to the foot beds and fixed his arch supports so they would no longer collapse. His boots now feel great. He highly recommends this ski shop as it has a great vibe. The employees are very friendly and knowledgeable. He is planning on purchasing new boots during his next visit in 2015.

This place is awesome. I’ve been renting skis and poles from them for the past 4 years. They have the best rental rates in Beaver Creek, and they offer a 20% early bird discount if you make your reservation in November. Plus, they’re super cool and friendly. The retail section has a fantastic buyer, so they fill their tiny store front with an amazing selection of sizes and brands in clothing and gear. I’ve bought everything here from ski jackets to long underwear to belts and gloves. Exceptional customer service, and they even helped fix boots that I didn’t purchase there, but were killing me on the slopes. It’s almost not even worth it to look anywhere else. And, they’re one of the last mom and pops still standing. I hope they stick around forever.

Very nice service, cool guys, laid back feeling. They are a little unorganized but their friendliness and low-​key feeling makes up for it.

Great ski rental shop… friendly staff not pushy… very easy in and out. loved it

Nice selection of clothing and accessories in this place. The help was nice and knew about their products. Looks like they have a good rental business but not sure cause I had my own skis.
Convenient location, next to the Blue Moose Pizza!

The guys in the shop are GREAT… we were in on Fat Tuesday and they happily gave us a handful of beads… no flashing involved…
We headed over here to rent a helmet for Hot Mamma because Gorsuch didn’t rent them (only had them for sale).
LOVED the store.
4 day helmet rental — 40
Total — $ 43.99

Hands down the friendliest well stocked ski rental and ski shop I have ever been to. Very knowledgeable and hard working group. See Ben or anyone downstairs.