Nordstrom

I’m a raving fan of Nordstrom! Danny and JC are just great to deal with and are able to pick out what I need better than I can. I’m not one of these avid Unilocalers or review writers, but Nordstrom is the best and only sells the highest quality. Why would I shop anywhere else? Plus they are super receptive when it comes a defective pair of jeans or any other type of clothing. Since I started shopping at Nordstrom back in 2013 I do not shop anywhere else. The staff at Nordstrom no matter which Nordstrom you end up at is always so friendly and helpful, Nordstrom earned all five stars, six, if that was an option.

Went in to find something suitable for my mother, for Christmas, who lives all the way in NY.
Found really two luxurious nightgowns with the help from employee Meryl K. As I was checking out I thought about just ordering online so I could ship them to NY, instead of having to go to post office last minute, the Friday before Christmas …
Meryl K. Offered to gift wrap and bring them down to shipping asap! She even gave my a card to write a personalized message to my mother. This was perfect, it shows that I went and picked it out and didn’t just look online.
Within a hour of my purchase I received tracking emails for my gifts! Saved me so much time, hassle and money…
OH DID I MENTION THEIR SHIPPING IS FREE !!!
Gifts arrived on time !
Thank you Meryl k. You were wonderful

Great store.
LOVE the mini bistro/​café here.
I come in here just to pass the time and the employees are way more professional than macys.
Decent high end clothing collection, but the shoe department for woman can be a bit snooty. Never dirty or unorganized. Great perfume collection as well.

I’ll give them credit, hands down the best Nordstrom in the Whole of South Florida, keep it up!

Unfortunately I have to rate my last experience at Nordstrom very poorly. I want to be clear that this is not a reflection of the customer service of the entire store rather one rotten apple employed there by the name of Sootie who works in the men’s department. It’s extremely disheartening when someone is blatantly rude to you and it’s even more upsetting when that person just doesn’t care. Sootie acted as if I was inconveniencing her when I asked if she could check to see if my alterations had been completed sooner than expected. She was sarcastic and condescending in her response. She continued to fold shirts, never made eye contact with me and as I stood there waiting for her to finish straightening a stack of shirts. She began to berate me with questions. She asked me if they called me to tell me they were ready, if I had even gotten them from that department and told me they are supposed to call me. I realized this lady really just doesn’t want to help me so I told her I would find out myself if the alterations were done. She chuckled and then proceeded to say you can’t check yourself, you can’t go up there I have to do it for you with a smirk on her face. What I meant was I would go to customer service and ask them or find someone else in the store to help me. She completely missed the mark. Maybe it was the way I was dressed, maybe she was having a bad day but I don’t go to a place like Nordstrom to be judged based upon appearance nor to have to deal with someone’s rude behavior. Even writing this and kind of reliving the bad experience upsets me. I literally do everything at Nordstrom from getting coffee from the e-​bar, shopping, and eating in the café. I’m there at least 3 times a week and everyone is always very pleasant. Sootie was just not nice at all.

Congrats guys — you guys have kept the place clean, organized and with your friendly staff its A PLEASURE shopping there. Yes, expensive, but you do price match, which is great. Want to personally thank Chelsea Clark who helped me pick out some items for my twin — she was most helpful and made X-​mas shopping a breeze.

This Nordstrom is way better than the one in Dadeland Mall. The staff is friendly and the store is so nice and pretty that I can go here everyday

Love shopping at Nordstroms, friendly staff beautiful department store. Very good food at the bistro on the 2^nd floor.
Always the best merchandise.

Great experience. Always appreciate sales people who go out of their way to make sure you are taken care of. Was shopping for oversize men’s ankle socks in black and wasn’t having any luck in the normal stores where we sometimes find them. Stopped to Nordstrom’s men’s section and was helped by Louis who looked in shoes as well but was only able to find them in white. It was a busy holiday weekend but instead of leaving it at that, Louis looked online to see if they could be ordered through the store and shipped directly to my son. This worked out perfect and I was glad to buy the white socks as well. Have me time to shop for other items. I love the quality of Nordstrom’s products.

Always my go to place to buy shoes and clothes because of the great selection and awesome return policy. Today Unfortunately I was less than impressed with their customer service policy. After purchasing several pairs of Joe and Deisel jeans online I went into the store to see about getting them hemmed since for some reason designer jeans always need some tailoring. After having all of my jeans sized by the tailor I returned from the dressing room to get my ticket. The nice tailor looked at me as to say your going to love this and handed me a bill for $ 132 to hem my jeans. I asked why I was being charged since I purchased all of the jeans at
and he advised me that there is a $ 22 charge per jean for original hem. I was shocked since I never remember paying for alternates at other stores such as Bloomingdales or Hugo Boss. I asked why it was so high (trying to get a discount) compared to what my local dry cleaners charges ($ 12) and he advised that it was because they do a good job. I then asked him to inspect the jeans I was wearing to see if he found everything wrong with them since they were hem by the cleaners. Upon inspect he had nothing negative to say other than that is what they charge. I was disappointed to say the least because I was looking forward to having a new group of jeans in my closet but, I took a moment and thought to myself that perhaps I don’t need these jeans after all. The jeans are no better than the ones I can purchase from Bloomingdales or the Deisel store so, I walked over to the tailor and thanked him for his time but, told him I changed my mind. Instead I walked over to the nearest salesperson and returned them. The sales person ask me what was wrong so, I explained but he quickly said that is the policy to charge for original hem. He said he knows that first hand because it was not the first time someone questioned or challenged it. Well, no problem I took advantage of the great return policy and rid myself of the burden of getting my jeans hemmed. I then enjoyed a nice lunch in the café and walked out a little disappointed. Nordstrom is a great store for a lot of things just not for jeans anymore. I will still come for the shoes and for lunch but, go else where for the jeans.

I could never say anything bad about Nordstrom. I come in look at the shoes, check out the purses, and use their well maintained restrooms. I just can’t afford to shop here. The employees are nice, and I love going to the café and picking up one of their frozen drinks. Yum.

Being from Seattle, home of Nordstrom, I know what real Nordstrom customer service should be. This store does not have anything resembling good customer service. For instance, I brought a pair of beautiful Kwiat earrings that I purchased at the Bellevue Square Nordstrom, to get cleaned at Aventura. Before the saleslady in the jewelry department would stoop to help me, she rudely said ‘we don’t sell those here. Where did you get these from? I’ve never seen these here before.’ She then continued to question me about the brand, as if these were garbage. It was 8 years ago. I couldn’t remember the brand off the top of my head. I asked if they don’t clean jewelry anymore and before she could answer, another saleslady came over and said, we do, but it’s dangerous and we don’t like to do it. Um, okay, you need to take it up with the store manager. It was galling. She made me feel terrible for asking to have my earrings cleaned. I’ve done it only twice ever at Nordstrom. She finally relented and grudgingly took them and cleaned them. When she came back, she said she hopes that when I come back next time, I’ll actually buy something from her. I was horrified.
Don’t even get me started on the ladies in lingerie. That same night, I had an armful of Donna Karan hosiery, and the two sales ladies were gabbing away with each other as I passed and didn’t offer any help. So I took my purchases to Jade in Cosmetics who was very wonderful to work with. I’ve learned that if I want decent customer service at Nordstrom in South Florida (except for Jade), I have to book a plane back to Seattle. I can only imagine the store manager either doesn’t have or doesn’t instill the Nordstrom sense of customer service in her people. Shameful. I advise you to take your business elsewhere.

Customer service is always very good! The return policy alone is enough reason to shop here for everything possible.

Basically I have been going to Nordstrom before I was even born and I’ve been to most Nordstrom locations in the Pacific Northwest. Being from Seattle, everyone basically shops at Nordstrom at some point in time either for special occasions, back to school, or just when you need a particular item. So Nordstrom is one of those stores I know what to expect when going into shop from the customer service to the overall experience.
Now being used to the Nordstrom service, I’m so disappointed by the Aventura Nordstrom. This store is no where close to the normal customer service level I am used to or have experienced at Nordstrom. I’ve been starting to notice employees in the store literally ignore you if you don’t have the right look. I’ve never experienced this at Nordstrom no matter my age, what I was wearing, or the department I was in. I have walked through the beauty, shoe, hosiery, and various women’s clothing departments and have been completely ignored. It is like I am invisible to employees because I just don’t seem to have the right customer look for this location. To me this is so crazy because you have no clue what someones background. In the Seattle and Bellevue stores back in Washington, I never have encountered this. Both these locations go above and beyond with service, and they carry more higher end products throughout the store compared to Aventura. I don’t know if it is because of the Aventura location, but I find the treatment of particular customers to be incredibly strange.
Another odd thing I have noticed is the lack of knowledge regarding products in the store in some departments. Recently I was in men’s furnishing looking for a gift for my Dad and the employees could not be bothered to help or look up the item I was searching for. I was looking for a RFID blocking wallet and first off the employees didn’t even know what I was talking about. This is something they clearly should already know in this department since they do sell RFID blocking wallets. Plus RFID blocking wallets are a major component in helping to prevent identity theft and brands like Tumi are now selling them as well. Usually Nordstrom employees know the department products and can guide you to what you are looking for. I’ve also found Nordstrom employees are usually up to date on trends and important information regarding the department they are working in. This experience was odd that none of the employees knew what I was talking about, since this is a more common product now. Since none of them knew about RFID blocking wallets they told me to go online instead since Nordstrom doesn’t carry all the products in their stores (and no mention of them helping to find one online either). Ironically the Aventura location does carry RFID blocking wallets according to the Nordstrom website. This is another area the store could drastically improve on is education of employees.
One thing that truly frustrates me with this location is the lack of merchandise. This is especially prevalent in the beauty department. Often times a product tester will be on the floor, but it is completely sold out. This is because the Aventura Nordstrom is considered a tourism store according to employees. Buyers for the store are unable to keep in enough stock since many tourists buy out the beauty products. In my mind, Nordstrom needs to rethink their buying strategies for this store since they know products will sell out. This is so unlike Nordstrom, which disappointments me with this store. I want to have the ability to go in and purchase a product, instead of having to go online and wait for the product to be shipped to me.
Overall this Nordstrom is probably my least favorite location I have ever been to. I know it is a much smaller Nordstrom than I am used to, but the Nordstrom experience should still remain the same. I expect employees to least be helpful on the floor and to at least ask if you need any help. I really do not think it is that much to ask for employees to know the merchandise they are selling. Nordstrom is known for customer service and going above what is asked. I shop at Nordstrom because of the service they provide and how helpful most employees usually are. The Aventura Nordstrom has a lot of room to improve in my opinion before it can truly be a 5 Star Nordstrom.

Beautiful store and since we came so close to closing time (7:30pm on a Sunday), parking wasn’t an issue at all.
Great shoe selection and you see several salon brands we don’t even have around my stores in LA (Santa Monica, Westside Pavilion, and Grove). Louboutin, Jimmy Choo, Valentino, Prada. And I noticed they were having a Jimmy Choo trunk show in a few weeks! Staff seemed okay in the shoe department though I really only received one, «Can I help you?»
Standout for me is the handbag department. I had a sales guy who was very helpful while I was eyeing a summery Rebecca Minkoff and then another awesome sales girl in the designer section while looking at Burberry’s latest line. I forgot to get her name but she really impressed me because she actually asked for the sale. As a Sales & Marketing person, I had to give her respect. She answered all my questions, gave me suggestions, made me feel comfortable and when the time was right, ask for the sale in the most non-​intrusive way possible. Love it just because so few salespeople can get it right.
Anyways, as a level 4 Nordstrom customer, I have to say that I really loved my shopping experience here.

Definitely the biggest and best of the 3 Miami area Nordstroms.
Huge seletion, never packed, great men’s department, shoe department is the best in town and a great coffee shop and café.

My favorite department store by far. None of the condescending attitude found in Bloomingdale’s, good selection in different price ranges, lovely coffee shop and coffee bar. I especially like the shoe department.

Great store they honor coupons when Bloomingdales is having a sale for the same items. Staff is always friendly and the store is not every to crowded to shop. They have an amazing coffee shop, and a nice café up stairs. Plus they have the best shoe department !

I’m only writing a review for Nordstrom’s because the other day I met Nando Parrado, one of the greatest survivalist in human history. Apparently, he’s got a thing for Tommy Bahama jeans — he’s old school, so he’s not about aesthetics.
What a cool guy!
Whenever I’m at Aventura Mall, I’m always sure to snoop around Nordstrom’s in hope of spotting and meeting a celebrity.
Now, if only these damn Loss Prevention Officers would stop following me.
BIG BROTHER IS WATCHING YOU.

This store is amazing! I was really impressed with level of cleanliness and organization.
The customer service was really good too! The ladies in the Individualist department were really nice and we chatted quite a bit about San Francisco (I’m visiting from there).