Woof Gang Bakery & Grooming Westlake

I recently took my senior cock-​a-​poo to be groomed at WoofGang’s in Westlake for the first time. He was long overdo for a shampoo, cut and blow dry. Because he was so overdo for his grooming, the hair on his legs was beginning to matt and I was warned that the groomer may need to shave him shorter than I would have liked to restart his grooming régime again and rid him of the matts. I asked her to be conservative and try to leave as much length as possible, but I appreciated her opinion and wanted her to do whatever was needed. When I received her call saying that he was done, she explained that she was able to comb out the matts, despite his inability to stand on three legs for any length of time because of his ripe age of seventeen! He looked amazing and he was very happy! I am definitely going back to this groomer and I appreciate the care she took to freshen his look and feel!

Very cute bakery and my dogs loved the treats. They have handmade treats, dog clothing, dog leashes, mats, bowls and more. The bakery itself is so cute on the inside and it is very well placed where its at. I have not used the salon and so can’t comment on that. The customer service was great and I plan to be back again when I run out of treats :)

I don’t usually write reviews but I was so upset by the service here I felt I had to share.
My 2 ½ year old dog was supposed to have a wash, groom, tail clipping/​grinding, and teeth cleaning. We have just moved to Austin and have had our dog groomed every 5 weeks since we got him when he was 5 months old! This was the first time I’ve ever had an issue (and of course it’s in Austin which is the most dog friendly town we’ve lived in!)
— 1) The groom was OK but his nails did not look trimmed or did his teeth/​breath seem brushed. When we picked him up we didn’t speak to the groomer and were shoo’d out of the place quickly. I called to see if I could bring him back and the gentlemen who answered the phone was extremely rude but after 5 minutes of arguing he agreed to allow me to bring my dog back.
–2) When I came back to have some of the issues fixed, the same gentlemen was again rude (after he had argued with another customer!) and reluctantly took my dog back to trim his nails. When I asked if we could rebrush his teeth because it did not seem done he simply replied «for $ 10» — even after I asked that it didn’t seem done well, and I was unsatisfied. He didn’t seem to care. I told him this was the worst service I’ve ever experienced and didn’t feel I would want to come back. Again, he said «OK» and didn’t seem to care.
I’m not sure about everyone else but I would NEVER take my dog to a place that didn’t seem to care if they delivered good/​caring service to the pets!!! STAY AWAY NO MATTER HOW CONVENIENT THE LOCATION MAY SEEM! My neighbors just told me of an animal hospital less than a mile up the road on Bee Caves that is much nicer, the same price, and treat the pets much much better!

I took my lil’ YorkIe to Jamie for grooming at the Bee Caves location and I couldn’t be happier with her cut. She was only there a little over an hour and came home looking so sweet! I’ll be back!!!

We have Wheaten Terriers. I love that I’ve finally found groomers that give the cut I like. The owners and staff are great! My dogs must like Woof Gang because they literally bolt to the front door with their tails wagging… And a wagging tail, may be the highest endorsement of all!

The workers were nice. They were really informative since my boyfriends dog is old and has really dry skin. The only issue is the fur on the first grooming appointment was soft as ever, but his second appointment, his fur was rough. I didn’t know if it was just the wash or new shampoo? He had quite a bit of dandruff still remaining on his coat when we picked him up. It made me feel like they were rushing or something. Other than those issues everything else was fine.

They always do a great job grooming my dog. I drop off and head to the mall and an hour or so later she is ready. Great groomers and great price.

Loved it! Brought our corgi in for a good wash, ear cleaning, nail trim and she’s never looked so fluffy and soft! They took great care of her and we all left happy. Their selection of treats, natural food, chews, and toys are fantastic too. Will definitely be back soon and every other time our girl needs a good, deep clean!

I’m sorry but the owner is not telling the truth, and instead of getting into a verbal war I will just say I highly recommend people go elsewhere. Clearly, if you read the other reviews, this is not the only time questionable things have happened and the client was made to feel he/​she was at fault.
It’s unfortunate that instead of admitting to a mistake and keeping a client, the owners continue to aggressively lie. He did not give me the money back or apologize, I refused to pay and left. There is NO reason for me to lie, as I have a Pomeranian that happens to be from a lineage of show dogs and I am quite knowledgeable on how they are to be trimmed/​cut. I would NEVER knowingly approve anything other than a basic trim, which is the only thing they had ever given her before.
I also don’t appreciate the fact the owner didn’t observe the policies that state «don’t give out personal info», i.e. like naming my dog.
Needless to say, I will not be going back here, nor would I ever suggest someone visit this ill-​run «business».

For $ 35 my puppy left looking amazing! As a Pomeranian I knew he would have to be groomed often to maintain his coat, and I wanted to find the right place to develop a relationship with. WOOF GANG IS THAT PLACE!!! I seriously loved the way my Pom looked afterwards, so soft and he felt so much better after the de shedding.
We also ended up getting some of their baked dog goods and treats from the treat bar. Overall such a good experience, everyone was extremely nice and accommodating for my puppy’s first groom!

Have been coming here for about a year and have never loved the place, but it is close and the hours are decent. A couple of times I noticed cuts under my dog’s legs where he had been shaved. They never bothered giving me a heads up, which would have been nice so I could watch to make sure it didn’t get infected. I also asked that they dry my lab’s, because she gets ear infections if her ears aren’t dry. I guess by the time they are done they have forgotten my request.
Another thing I didn’t care for was that every time I would pay for the grooming not only do they have a sign reminding people to give the groomers tips, but they also ask you if you want to include a tip. I have NEVER been to a place that does this and I feel obligated to give one because they are staring you down. I mean, I think on the receipt where there is a spot for a tip that I get the hint. Can’t imagine going to my salon or favorite restaurant and having the server or hair dresser asking for a tip.
But today was the last straw, I had an apt at 3 and I called to see if I could bring the dog’s in a bit early because we were having movers come and pack up the house and they said no in around about way. I didn’t complain, I just said ok. Then I get so busy with the movers I notice that it’s 3:20, I call several times to see if I can bring them in and no answer, by my third try it’s already 3:30 and they say no. I know it was my fault for being late, but there are so many nice and accommodating businesses in Austin, that when there is one like this you don’t mind taking your business elsewhere.
It sucks that I will now have to drive a little further to have the dogs groomed, but knowing that I will be dealing with more pleasant people it will be worth it.

I like their dog grooming service. Used to take my dog to Petsmart but have switched to Woofgang. They finish the haircut faster than my local Petsmart. Grooming quality is exceptional. Employees are very professional and timely. Price is reasonable.

Great store and great people !! Don is incredibly helpful and patient in helping us choose new foods and treats for the always changing appetite of our finicky Shih Tzu. They also have a great groomer in house. Highly recommend these folks. Small family business dedicated to serving the community.

I stopped by yesterday to p/​u some stocking stuffers for my pups. While there checking out the toys/​treats, I kept hearing one of the groomers harshly speaking to the dog she was working on. Don’t get me wrong… this was NOT a firm nor commanding tone, this was a repeatedly loud and harsh and MEAN tone and the volume was LOUD.
After about the sixth time, I finally went over to the window to see what was going on. What I saw was horrible. IDK who has the black SCOTTIE dog getting groomed yesterday (12÷11÷14) but your dog was being horribly treated and manhandled. If you’ve ever wondered why your dog may be aggressive towards grooming implements (Hmm, or aggressive towards people reaching for him/​her??) or starts to cower when you drop your dog off, wonder no more! I can only imagine the dog must be thinking they are being attacked and tortured and their natural instinct is to try to get away and/​or go after the instrument of torture.
The groomer had the dog in a grip of the neck akin to a chokehold and was «ripping» a rake comb through his coat, all the while (all but yelling) harshly, loudly, repeating «stop it! stop it! stop that!»
I would think the entire grooming process from start to finish was this experience for this dog… I know I was there for a good 10 – 15 minutes listening and finally observing this fiasco. After I saw this exchange going on with the groomer, I told the person working the store that I would NEVER bring my dog here to get groomed & that the groomer was treating the dog horribly. Response from the guy? It was to simply shrug his shoulders. Great response… NOT!
Shame on that groomer and SHAME ON WOOFGANG for employing such a person.
To the groomer… go find another industry to work in, working with animals who cannot defend themselves & speak up on abuse perpetuated on themselves is not the place for you.
My experience with animals? I’ve had dogs and cats my whole life. I’ve had giant breed and toy breeds of dogs. I’ve had difficult, strong willed dogs and easy going eager to please dogs. I’m experienced with high energy and low energy dogs for 50+ years. I’ve taken dogs in for training and I’ve trained my dogs myself. I’ve trained and worked a therapy dog for 5+ years. I am not an overly «sensitive» type and I know the difference between being firmly in command and being mean, insensitive, abusive. I am not an idiot, I know what I heard and what I saw. Pure and simple it was inexcusable and unacceptable.
Do your pet and yourself a huge favor and don’t take your dog to Woofgang for grooming… it will traumatize them and will set up years of negative behavioral problems with your pup to be placed in the hands of this groomer.
BTW, I put back every item I was going to purchase AND I will NOT be shopping nor patronizing this store again (or any of them for that matter) since they seem to think it’s ok to employ persons who mistreat animals.

Love this store and the owners, Don and Kathy. I stop in once a week for treats and food for my fur kids. They are always friendly and the grooming gals are awesome too. My dog, Romeo looks like a super star when Chris gets done with him. Just all around great place to take your fur babies for a day if pampering.

My boyfriend took my fur child Pomeranian, Turtle, here to get a mini-​groom in early May — they did an incredible job then and I was very pleased (so was Turtle). They had gotten the excess shedding fluff out and masterfully trimmed his coat; he was strutting about like a proud little handsome lion wolf. The location changed owners between that groom and today, and let me tell you folks, this previously sweet place has now gone sour.
I brought Turtle in this morning to get a full groom for the summer months. Red flag #1: Turtle immediately clung to me like a little (well, 24-​pound) sea urchin when we walked in — this isn’t abnormal, but I sensed a little more tension than he usually has before a groom.
The lady who groomed the dogs seemed very flustered and ready to get me out of there. She hastily asked me what I wanted done and I asked for her not to shave him (this makes him more susceptible to the heat) and that I’d like for the undercoat shedding «build-​up» to be brushed out and a cut — not extreme — that would keep him cool for the summer months. She said she would set it to ¾-​inch, which I assumed meant she was only taking ¾-​inch off, because she didn’t want it to look choppy. Silly me for assuming they would keep their grooming style consistent.
When we were mid-​tiny conversation, she took him out of my arms and was holding him very awkwardly around the middle, not even supporting his bottom half, meanwhile he is wriggling about and I can tell I’m in for it later. This was Red Flag #2. After our extremely short convo, she hurriedly makes her way back into the grooming area and carelessly shut him in a cage. Sorry if I’m sensitive, but when a dog is visibly nervous, you don’t shove them in a cage without petting them or saying something to soothe them. Red Flag #3. Side note — I don’t even own a cage, I have never crated any dog I’ve ever had. Turtle rarely even uses a leash as he never leaves my side.
I sat in the car for about 10 minutes wondering if I should burst in there and bust him out of that godforsaken cage, but they had done such a fantastic job before, so I naively trusted them and figured they were just busy and ready to get down to business.
Fast-​forward 1.5 hours. I come in to pick up my baby and there was Red Flag #4 staring me in the face: a sweet doggy sitting unattended on the grooming table with the grooming leash thing (sorry I don’t know the word) around his neck. He was very excited to see me through the glass, wagging his tail and standing up, and could have easily slipped off the small table and choked to death. The dog was still unattended after I got Turtle and paid for his groom.
Well, I didn’t even recognize Turtle — and neither did the lady working at the front desk — when she went to get him out of the cage. He looked like a pathetic version of Boo. His fur looked like it had been shaved at first glance, but it was just that short. His undercoat is destroyed, his head looks WAY smaller than the rest of his body, and the «choppy» look the groomer said she was trying to avoid is all I can see in front of me. He looks like I took him to some hole-​in-​the-​wall grooming place, not to an upscale groomers in Westlake.
Well, Turtle is now hiding under the bed. He pooped himself when we got home (sorry for being graphic) and refused his favorite treat which constitutes Red Flag #5. My boyfriend called the groomers and they said they had changed owners since we were last in so Turtle’s notes had been removed from the system. They offered to comp Turtle’s next groom. Dude. It’s not about the money. This is ANIMAL MISTREATMENT and I’m furious. We will not be coming back and I hope that you think twice about bringing your baby here if you care about their well-​being.

Took our Shelties here based on a recommendation from a local and I’m so happy we did. Chris did an amazing job with my messy little ones (they were well overdue for a grooming). The location is great, very open and cheery and the staff very friendly. We were greeted with a smile and I was referred to as ‘mom’ the whole time. Coda and Beau were done quickly — no time waiting around in a cage for them — and looked 100% better than they did before I dropped them off. Chris even helped me take the pups outside when Beau started to get stressed because other dogs were coming in for their appointments.
I will be returning again and again.

My puppy went in for his first official hair cut this past week. I tried taking him elsewhere, but was called saying that he was «too ferocious.» After talking to Amy at Woof Gang, I felt confident that after a «happy» visit (no grooming, just sniffing and lots of treats) that Rhodie would be ready for his first haircut.
Tammy, the groomer did a great job with my little guy. She was gentle and sensitive to the fact that he wasn’t super excited about getting a haircut.
Rhodie wasn’t a fan of the blow dryer on his face, so they offered to have me bring him in the following day to finish up around his face. (Which looks much better now!)
I am very impressed by this little shop, and the people who work there! Rhodie and I will be back for haircuts and yummy treats!

This is a nice place if you like to spoil your pooch and support local merchants, and I like to do both.
I haven’t had the beast groomed here yet, but I do like the range of specialty foods, treats and toys they carry. The staff is pretty friendly, and seems happy to share their product knowledge. It’s also a great place to buy gifts for your friends’ dogs, since they have lots of things you won’t find at chain pet stores.
And it’s across from a P. Terry’s, so treats for everyone!

I visited Woof Gang Bakery to pick up some Valentines for my Valentines. Cute layout and very friendly staff. I mentioned to them that they didn’t have the exact bag of dog good that we prefer, and they offered to order it for me on a biweekly basis. It’s the same price as petco; why not support our local stores! I noticed they have a groomer and made an appointment for my two Basset hounds to get the full bath package. I dropped them off and went nextdoor to pick up groceries and Woof Gang called me as I was checking out to let me know my babies were ready. Full bath, nails and ears all in about an hour! My dogs seemed very happy when I picked them up. Sometimes they’re obviously stressed but today was different. I’m so happy to have found this store for my pet needs!