European Wax Center

Watch out for policies that are not posted. I had a Brazilian on a Sunday afternoon and noticed after the redness and swelling went down that the hair removal was not complete. There was a lot left behind and it was a sloppy job. I called the following Saturday (as I work Mon-​Fri) and asked if I could pop in for a redo — or correction. The receptionist booked me for that afternoon. As I was driving there and she called back saying she was sorry but it had been over 5 days. I never knew there was a policy of 5 days and it was clearly not new hair growth that needed to be taken care of — no hair grows that fast in 6 days. I can’t believe they were willing to lose a customer or two or three — over less than 15 hours of arguable policy. I was furious. I recommend going somewhere that values good technique but more importantly values good service — or at least a place that has a manager willing to get involved.

I absolutely love this place. My face is super sensitive and every other place I’ve gone, my face FREAKS out. I was referred to European Wax Center by a friend who had a similar issue. My first visit i was very pleased with the professionalism but also how the wax specialist, Sarah, was so personable during my appointment. I told her my sad story of how the last wax I received (in Arizona), my shape was completely ruined. She assured me she could get the job done but it’d take some patience. I finally have the shape back and I couldn’t be happier! I definitely recommend European wax center to my friends, primarily this location because of how awesome Sarah is!

European wax center is the only salon that my skin approves of. I never break out or have irritation after getting a wax. The staff members are incredibly helpful and knowledgeable. This will continue to be my only wax place!

As a fast and quick experience. Nice setting and good package deals if you’re interested. the ladies here are all very nice.

Alex is fantastic and keeps me with two gorgeous eyebrows. I’ll definitely keep coming back!

My first time visit to get my eyebrows done was awesome! The atmosphere was hip but chill, and didnt make me feel like I was walking into a rave like most salons/​spas/​ect. Katie, the receptionist, was very friendly and helpful. When my esti took me back, she was very informative and talked to me about my sensitive skin. I think her name was Alyicia. She made me feel very comfortable, and walked me through the process, down to asking me what shape I wanted my brows. After it was all said and done, I walked away happy and without caterpillars on my face. Totally going back! Thanks Ladies! :D

Wow, to say I’m disappointed and unhappy with my eyebrow wax results would be an understatement. First, I called and asked for an appointment with one of their best eyebrow waxers and told them I am very particular about my eyebrows. They easily set me up the same day and within 45 min with an appointment and assure me it’s with one of their best. Once at my appointment the eyebrow expert and I discussed a modest waxing just to clean things up. When she’s finished I look in the mirror and find half of my eye brow is missing, I tell her wow my eye brow is gone and she says nothing. I thank her for her services, give her a nice tip hoping what I saw in the Mirror was just an illusion, but I was wrong — it’s bad, like so bad I’m not sure it will grow back.
I can’t believe I paid someone $ 21 to take off half my eyebrow! I could’ve gone to cvs and bought my own wax kit and not taken the eyebrow. I went home and cried. I understand people make mistakes, but at least own up to the fact that you made a mistake. And please do not claim this person is one of your best eyebrow aestheticians when that’s not the case. What did I do to deserve having half my eyebrow removed? I think EWC needs to be more aware of the skills of their employees because now I have to walk around with one bald eyebrow! I would like to speak with a manager to discuss the poor service I paid for…

I absolutely love this location! I don’t always go to the same waxer but there is no need to because they know what they are doing. Amy is great, Alex is awesome and I can’t remember who else but I highly recommend this location. The Front desk employees are always friendly and the Manager, I think her name is Stacy, is always present and available to answer any questions. I’ll never go anywhere else for my waxing!

I was worried my first time getting a Brazillian but Alex has made everything comfortable and I keep coming back. The center is always clean and easy to schedule appointments with.

Easy to schedule, they always remind me of my appointments and get me in and out quickly. Sarah is fun to chat with also

I’ve been getting waxed for over 5 years and never have I found an establishment nor an Esthetician that I cared to go to repeatedly. When I started coming to EWC I was initially impressed with the consistency and efficiency off all the estheticians and services. I highly recommend Amy Nicholson! She’s thorough, efficient and has a way of making a normally miserable experience seem not bad at all! I would confidentially recommend her and European Wax Center to anyone!

When I first moved to Austin my eyebrows were a disaster! I was told to to go see Amy…9 months later and my brows finally have a shape and look good! Amy is the best!

I love this place! Sarah is my waxer and she is fantastic! She is gentle, thorough and professional, and I feel very confident that I will receive excellent service every time. I also love the wax they use. It comes off easily and relatively painlessly, and it doesn’t leave the yucky sticky residue that other wax leaves. Your skin is left feeling silky smooth. I recommend European Waxing Center and especially Sarah.

I love european wax center! But I love my wax specialist even more! Allycia M. always makes me feel comfortable and she’s great at keeping me distracted from any potential pain (brazillians can hurt) Love love love her! Wouldn’t get waxed by anyone else!

Sarah is awesome! She has a gentle touch and is sweet and courteous. You can tell she is an experienced esthetician and is very professional to boot! Ace! :)

I scheduled my appointment online for an eyebrow and lip wax, wanted a same day appointment, and it was very easy to get one (but it was a Tuesday, I think Saturdays fill quickly). First timers can get a free service, so I got my eyebrows did for free. Score! The waiting area was clean and professional looking, the attendant at the front desk was friendly and helpful. I only had to wait a minute and my waxer Sarah came to get me. The service room was nice and tidy and sterile. They have a roll of paper that they change out on the table between each customer. She asked me how I wanted my brows and said she would be conservative so as not to take too much. She was conservative, which ended up in a lot of plucking at the end, which is not totally ideal, but better than the alternative of waxing too much, I guess. But she was eager to please and took my suggestions until I was happy with the result. I wasn’t really overwhelmed by how much better their wax supposedly is than anyone else’s. To me it really wasn’t that much less painful than every other brow wax I’ve had. But I’ve never really minded the pain of wax before, so maybe I’m just one tough chick! I think the base price of $ 18 for an eyebrow wax is high, I pay $ 10 – 12 elsewhere at nail salons. I was in and out quickly and everything was fine, clean, and professional. They will try to sell you on a package deal to buy 9 services and get 3 free or to buy an unlimited waxing deal, but you’d have to be a very frequent waxer (like religiously every 2 – 3 weeks) for these deals to make any financial sense. I’m not that regimented, so I didn’t bite. I like the flexibility to go wherever I want on a moment’s notice, even when that’s the local nail salon. So I might go back, I might not, probably not if I have to pay full price at $ 18. But my face is less hairy and better groomed, so that’s a win.

Amy is a waxing ninja! I highly recommend her for all of your waxing needs.
It’s a little pricey but they have lots of ways to earn points to get the price down.

I wish I could leave ZERO stars. I had an appointment today… the day before Valentine’s Day, horrible… didn’t even end up getting the service I made an appointment for. Instead, I ended up writing a letter to headquarters in regards to my experience. I try not to write complaint letters, having had worked in customer service years ago. If you like the idea of speed waxing and horrible customer service from both front desk and a technician, then this is the perfect place for you.

I have had nothing but great experiences with the waxers here! I ended up buying the package for 12 Brazilian waxes. Worth the money up front, it is cheaper in the end. The wax doesn’t hurt as much as other waxes. The girls at the first desk are very sweet and helpful. I have been going to Danna (hope I spelled that right) lately for my waxes and she is very good. She is efficient and does a wondeful job. Of course, I will be back!

I am giving this European Wax Center location all 5 stars. Let me tell you why! This is my experience:
I walk in 10 minutes early. Greeted by two young ladies at the front desk with a warm and actually genuine atmosphere they didn’t make me wait. My wax specialist came right out to me with a smile on her face, already knew my name, shook my hand and asked if I was ready. We headed to our room. She was very sweet and started conversing with me right away. Then she gave me my time to undress.
We got started. Just to clarify I was getting a Brazilian and my eye brows done. We kept conversation the whole time.
She asked me every step of the way how I was feeling. Apologetic when she knew that some places were of course more tender/​painful then others. She was quick and attentive. Clean and professional. Not intrusive in any way. She did a great job and I have continued to return.
My specialists name is Allycia. I encourage everyone to go to her. She’s fun, she’s quirky, attentive and efficient. She shaped my eye brows to my pleasing. I had no blistering, redness, no hair left behind, and when it comes to the pain. Everyone handles it differently.
People commenting about sweating because of the pain. I sweat because of the anticipation because, yeah, it’s not gonna feel like the wind of heaven softly blowing hair away.
Just my honest opinion. I think they are wonderful. There’s always room for improvement anywhere.
But I have been impressed.