Williams-Sonoma

My guy purchased me a pizza maker machine for Hanukkah and upon opening it we realized the pizza stone was broken.
We called this store and they told us to just bring it in and they would replace the entire unit for us. We came in and the lady behind the counter was so sweet and apologetic and also offered us a refreshment while she did the transaction to swap out our unit for the new one.
Unfortunately they didn’t have the red colored unit that he had purchased but, the silver one is just as nice. They didn’t have a bag large enough for the huge box but, she put a few of the sticky strap handles on it and we were on our way.
We love our pizza maker and are so happy with the great customer service this store gave us. I have bought so many products from this store and some people think it’s expensive but, you get what you pay for and I will continue to pay more to shop at a place as amazing as this!

Worst customer service of any major Corp
They lie in there web site that you can return a non sale item for a store credit.
No If they don’t carry that color you have to send it back to the catalog dept for them to send a credit. Never ever shop there again.

My all time favorite store! Every visit to the mall requires a trip to WS. I don’t remember ever walking out of the store empty handed. This review is mainly for the gentleman that gave my husband and I a short, but wonderful introduction to the «Shun» cutlery. We have always been interested in purchasing folded steel knives and decided to make the investment. The gentleman gave us his attention and answered all questions asked. A few days later, I walked out of WS with my new set of knives and made sure he got the commission! The store also has a line called «Open House» that is relatively easy on the wallet for those who feel that WS is too expensive. Give it a try… good quality!

This review is for their Sunday afternoon cooking demo/​class. They host one free, every Sunday.
The recipes the class I went were delicious and simple, and something I would have read in a cookbook and said «blech, that sounds gross» so I’m really glad we tried them in this environment (Peaches poached in Rose with Thyme –yum yum yum).
There is a fair amount of product placement but not overwhelming, and you get a 10% discount off of most of the store for participating in the class.
Definitely an enjoyable and entertaining way to pass some time on a Sunday afternoon.

My girlfriend is an avid cook and is a big fan of Williams-​Sonoma stores in general.
During Christmas I went the store to purchase her a pie dish. During checkout I remember reading that they were having 15% off any full sale item. The clerk said that they had no such sale and that the only promotion was for every 50 you get $ 5 to spend in the store at a later date. I told her oh I must of been delusional then and she said «Yes, you must of been». … who says that to a customer???
As I was walking out of the store I decided to check my email (didn’t want to hold up the line before and check) to see if I could find the deal. Sure enough the 15% was going on now (Sadly this deal was 20% the previous year). So I turned around and the girl just roles her eyes as I show her the email. She explains that she never heard of this and needed to get her manager approval from a freaking email they sent me. This sale has been going on for 2 days by this point, so I can’t see how no one heard of it.
So instead of initially getting the discount (which you had to be in the know to get apparently), they had to return the pie dish (which took 6 days to return to my account) and charge me again.
If you had to shop at this company choose their north location. At least they are helpful and tend to know their products/​promotions better.

I will never shop at this location or this company again! SO RUDE.
I went in to buy a juicer and knew exactly what I wanted. I wanted to get it here because I have always bought kitchen appliances here because of their lifetime guarantee. (which proves to me that they only carry the best)
So after the sales clerk tried to hard sell me on a different juicer I asked her about the warranty and she rudely told me that offering that was silly and made some car repair shop comparison. They no longer offer the the lifetime guarantee which makes me think they no longer back THE best products out there. Obviously, because the juicer she was pushing on me has terrible reviews on Consumer Reports and
.
So having done my research, I kindly told her that I was going to do a little research online before buying it. She then ROLLED her eyes at me and in the middle of my sentence, turned around and walked off! How rude! AND she was behind the counter so she didn’t even have anywhere to go. She did it just to be rude because I didn’t want to buy her juicer right then.
I looked at my husband in shock and said «did that really just happen?» He said «Wow. Yep.»
Had I not had my 3 year old son with me, I would have asked to speak to a manager. I did not have time for all of that though so I will choose to give my money to a company that cares.

My wife and I came here with a gift card and we definitely wouldn’t ordinarily shop here because the prices are ridiculously high. BUT, I would like to give a shout out to great customer service here. The staff at the mall location was super friendly and helpful in helping us decide on a toaster oven. We ended up with the Breville for $ 149 and absolutely love it. The lady who worked with us happened to own one of these ovens and she was incredibly knowledgeable, but not pushy. She also told us about the store since we hadn’t been there. Told us about all the coolest products/​sale items. Even though I can’t picture us shopping here because of the ghastly overpriced stuff, they do have nice gadgets and cookware, we enjoyed our shopping experience and they were competitively priced for the toaster oven compared to other stores.

Wow this place is awesome! If only I had the $$ to buy it all! Oh, and the desire to cook, or prepare large meals with beautiful plates and serving ware… Hellooooo Martha.
Recently went in to purchase a friends wedding gift and almost couldn’t leave without buying myself some goodies!
They have a small kitchen in there. YES! They cook, in fact the lady was making quiches when I arrived. :) They have the usual stoneware, metal ware, cooking utensils, but the new to me thing: Oils, salts, oh my! SOOO yummy looking. Almost died of salivation after reading the reviews of what I was going to buy my friend. I mean truffle finishing oil?!? YES PLEASE! Exotic salts from all over the world? Yes! (The reviewers said the pink salt is YUMMY on veggies, who knew?)
Now I just gotta get cooking!

I am only reviewing the cooking classes they are having right now (this is a must check it out on line thingy ma bob)…
HOLY!
Went there to a class for pan frying and sauteeing yesterday morning at 10 am…
Totally fun!
There were about a dozen of us in attendance. You get to sample the food when finished. It is free.
Learned some great things and everyone of us learned something we did not know about cooking that made total sense.
They will be having cooking classes on certain Saturday mornings so just find one you like and call the store and go.
Classes last an hour.
The first Feb. of this year will be an Italian Pasta Comfort food class.
Enough Said.
See you there?

I have always had great customer service here, even when the store is busy during Christmas shopping mania! Yes, some of their items are overpriced but they have some great unique items and occasionally good deals on clearance items. They no longer carry Henckel knives though… an employee explained to me that Wusthof bought Henckel a few years ago, and WS does not feel the need to carry both since Henckel also manufactures lower quality lines for stores like Target.

My wish is that they would take all the stuff in the shop you can find at Dillard’s, Sears and Kohl’s and toss it out, and replace it with the one of a kind kitchen dodas that I love to find when shopping here. I mean really why would anyone pay 25−35% more for the same item just because it’s in a sonoma store.
Problem is it is getting more and more Wal-​Marty as the years pass, and dang it I have been spoiled shopping here.
As friendly and as helpful a staff as any to be found in a retail shop.
From a wall of gadgets and toys for the kitchen, to top end cutlery, to copper pots and pans (I know — I know copper coated) my kitchen is now stocked with so much stuuuufffff, people sometimes think I can cook just by passing through the kitchen.
Since the kitchen is the second most fun room in the house, shouldn’t it get stocked with the best of the best?
Come on Sonoma — get back to your roots and fill it to the rafters with really cool gadgets and top end kitchen toys — somehow I always find room for another kitchen toy.