Materials Marketing

This is the first review I have written on Unilocal,but believe my experience at Materials Marketing needs to be heard. I have been renovating and updating my home since last year. And although I have spent upwards of $ 15,000.00 on natural stone and tile materials in the past 9 months at Materials Marketing, my most recent experience (and my largest purchase) has been way less than satisfactory. Their quality of service, responsiveness, accountability, and attention to detail are sorely lacking…
The tile I ordered was received before I was ready to install, but was not delivered to my home until the day of installation in early July. The tile installation was the first step in this phase of our renovation; all other tradespeople/​contractors were to follow. If this initial part of the project was delayed it would have a deleterious effect on the schedule for the rest of the project. This tile for the fireplace façade was a complex pattern with equal amounts of all colors ordered. As the tile setter began to layout the tiles, he realized that one of the colors did not have as many tiles as all the other colors. He contacted Materials Marketing and they did come to my house to see what was wrong. The rep who came said she would review the paper work immediately, contact the tile manufacturer, and get right back to us. That NEVER happened. It took 7 weeks and multiple phone calls, voicemails, personal visits to the showroom, and finally a call to the showroom manager before I got any response to my inquiries about what was ordered, what was shipped, and for what I was billed. According to the packing slip from the manufacturer which I finally received, I was supposed to have received the same amount of all tile colors, and apparently I have been charged for tile I never received or could use. Materials Marketing would not take any responsibility for any of the problems – their lack of responsiveness to my many calls and visits, or the apparent discrepancy between what was shipped, what was received, and for what I was charged. They blamed all on either the manufacturer for not getting back to them (and that was their excuse for not responding to me) or the tile setter for not checking the materials when it was delivered to his warehouse. They made no offer to either compensate me for the tiles I could not use or take back any of the tiles, or even offer to try and resell them. Absolutely nothing. Even a good faith gesture on their part would have gone a long way. Clearly I am stuck in the middle just trying to only pay for what I got. Fortunately for me, at least the tile setter was resourceful and managed to complete the tile work with the 5 colors he had in equal quantities, never using the tile color that was in short supply.