Bed Bath & Beyond

I love this store, but I“m biased because it’s the only Bed Bath & Beyond I go to down south.

Took me 20 minutes to get someone to stop and help me, but once they did they helped me find the perfect item super fast. Thanks!

Very good customer service. Robin and Mike took care of an order of mine for curtains that I ordered in store snd had shipped to me. They were very helpful and patient. The staff there was also very nice when checking out.

Can’t say enough about this place! There is always amazing customer service. When I walk in, there is always an employee walking around wanting to know if I need help. Even when I say: «I am looking for something for my… as a present» They are great for ideas. I had purchased a couch cover there a while back, decided I didn’t like how it didn’t fit my couch that well. I didn’t have a receipt, there was no packaging container with me, and they couldn’t find it on the website. They still gave me full store credit for it! I was sure I bought it there, and they believed me. Wouldn’t you know it when we moved a couple months later, I found the package it came from, thus proving I wasn’t crazy. Well, at least not about that! :-)
It is more expensive than some places, but the coupons always seem to make up for that, and the customer service is worth it.
I wish the parking spaces were bigger, because as it is everywhere in Austin, the spaces are too small and everyone seems to drive an SUV.

Really terrible customer service. I came in to buy a couple of small items, then had difficult telling which registers were open. I walked up to one line, where an irate woman was on the phone with her bank. The cashier didn’t say a word to me, just irritably pointed to customer service. I wasn’t sure that they did check outs. I saw what appeared to be a manager and started to ask him where to check out, and he cut me off to say he was just opening up a new register. Then he walked right by me and pulled someone else out of line and said he could help them. He never answered my question and just walked off. I was taken aback at the rudeness. I finally located a register and managed to check out. Weird and off-​putting.

I am not a fan but my wife just abouts drags me to this place once a month. They have everything you need for just about all occasions.
Wedding Registry: First of all this thing like helped our marriage… seriously. When we went there we had someone help us put together our wedding registry. I didnt think we would need the person but person knew ALL too well what couples do when they are going through this process. THEY FIGHT! Oh man, it was terrible and the women that helped us was like a veteran of the process, she helped discuss things and helped us find solutions, I dont think I could have made it through the whole process without here.
Prices: The prices are high, but the quality is good. Yes, you have to buy one place set of silverware for $ 40 at least, but they last forever (so says my wife) We have had our silverware for 3 years now and its really still quite nice. Everything can always be 20% off. NEVER PAY FULL PRICE. Join the club or sign up for it before you get to the store, I wish their coupons stacked though.
Clearance: If you go there with someone small in mind, you might find it for 50% off, plus an additional 20% if you have a coupon. So, it ends up being worth it to buy that $ 100 scale for just $ 30 instead. You kinda have to get lucky though. Often they have curtains and sheets. We buy a lot of really cheap sheets on sale. That helps us man the guest bedroom without have to pay an arm and a leg or go to Goodwill.
Gifts: I always go here for gifts, its quite nice and they also gift wrap for you. Even if you buy from them online they will gift wrap it for you.
Overall, its pretty useful in our lives.

I don’t want to complain for 10 paragraphs so I’ll summarize.
— no one was working the registers so I had to wait
–once someone came she acted like It was a huge inconvenience for me to buy something
–my emailed 20% off coupon wouldn’t work and she tried her hardest to refuse me 20% off, despite the fact that this company gives out 20% coupons every weekend.
I understand that retail is not a fun job (I worked it for 6 years) but you really shouldn’t treat the customer like they aren’t worth the paper the 20% coupons that you mail out EVERY SINGLE WEEK are printed on.
overall won’t be back to this location ever again. Hope they have a staff change soon!

What can I say about Bed, Bath, and Beyond? They have lots of stuff for your bedrooms, bathrooms, and beyond rooms. I’ve shopped at this location many times and the staff has always been friendly, helpful, and never aggressive to sell me things. Unlike other reviewers, I think the store is organized well, though the layout is slightly frustrating. If you want to get from one side of the store to the other, you have to loop around the middle, b/​c there are no doors through the middle (thanks for those, IKEA!).

Not only do they have almost anything you’d want and need but the staff goes out of their way to make sure you find what you’re looking for. Incredibly polite!

In walking into this store during Christmas season is a bit insane but I manage to get around and find what I was looming for. I was surprised how much and different products they had for both University of Texas and West Lake High School. They had some nice stocking stuffers and got a few. They still had a lot of Christmas items and people were all over shopping for items. I do wish this store was a bit larger so it would be easier to walk around. The checkout process was quick and easy and the store manage definitely had his act together.

I usually love shopping at BB&B, but my last experience was pretty poor. I went in looking for a specific stockpot I found on the website. After looking over the few items they actually carried in the collection (all of the super expensive stuff, of course) we finally ran into an employee and asked for help. She glanced at the products on the shelf, told us that if it wasn’t there, they didn’t have it. I asked if they might have it at another store. She replied that this was the biggest store in the city, so if they didn’t have it, it was unlikely that anyone else had it. Um, ok, thanks for your help. She did offer to order it, but I’d have to pay for shipping because they don’t do site-​to-​store.
Lame. I ended up going to another store, where an employee ordered the stockpot for me, let me use (and keep) my 20% coupon and waived the shipping. Score!

I’ll bet you didn’t know you can’t make the perfect sugar cookie without an Oxo Medium Cookie Scoop.
I tried this over the weekend with a melon baller. It worked great; the cookies exactly resembled store bought ‘Nilla Wafers, except they were sugar cookies. The knock was that they needed to be larger. I gathered that when Dad said «Tastes like more». (See, I’m intuitive that way)
So, my theory must be true. Therefore, I simply had to go here to get the last Oxo Medium Cookie Scoop BB&B had. The quest for the perfect sugar cookie… remember?
Now, according to the Southpark store, the Brodie store was supposed to have 20 in stock. Which is clearly why I managed to buy the last one.
Man, these must be selling like hotcakes. Glad I didn’t get here one minute later. I think I’m on to a new fad…
Either that, or Home Depot down the road is doing their inventory. Maybe if Bed, Bath, & Beyond were to start selling GFCI receptacles…

I love this place. I love all the gadgets, all the possibility! I think if I can finally get a decent spatula, I can finally get my eggs out of the frying pan in one piece! No, but really, they have everything and then BEYOND! (haven’t found the entrance to that part yet). The peep’s here are nice, they’ve opened up the entrance a lot, but I wish they’d do the same with the isles. This place is crazy most days, but especially during busy times (late afternoon and weekends). End up having to wait a lot behind browsers. They take coupons that are expired, and the check out person will help you figure out which one gets the best deal. GOOD TO NOTE: if you bring back in your receipt, and didn’t use a discount, you can go to customer service (to the right of the entrance) bring your coupons, and get the money back. They rock for that! Only 4 stars because of the people congestion. Dries me nuts.

I really like this place because they honor their coupons even though they are out of date and let you use multiple ones at the same time. I really like that they added a health and beauty section. They actually have good prices for BBB.
They have a travel size section where you can find anything you need for your travels. They have a wide selection of bedding, bath stuff and kitchen stuff. If you are looking for a kitchen gadget, they probably have it.
The availability of staff could be better and everything isn’t priced. The clearance section could be more organized.
When you go, make sure you take your coupons!

I have been a BB&B customer for MANY years and the Brodie store is absolutely the most helpful and nice. I love to shop online (it’s easy to do) however, I find that with BB&B I get better deals by going in to the local store. They always let me use as many coupons as I have items. They also almost always give me free shipping to my home for items they have online or for items I purchase for gift registries (plus they do free gift wrap).
Now, they just need to give customer service advice to the stores around them…

For a store called Bed, BATH and Beyond, they’ve got some skeezy bathrooms!
I usually avoid big chains, but had no idea where to find a nutcracker. Once I was in the store, I still had no idea where to find a nutcracker, but within a few moments, a friendly employee helpfully located it on my behalf. The options were super cheap and made in China. Where _​does_​one find local, organic, raw kitchen gadgets? sigh.
PS. I checked at Whole Foods also: two options, made in China or made in India. Nothing local-​ish from Central Market or Wheatsville either. C’est la vie. :/

Holy. Cow. I’ve always loved Bed, Bath, and Beyond. It’s like the Disneyland for avid cooks. Rows and Rows of silicone spatulas line the walls. Even the staff is well mannered and friendly. That pleases me. However, one thing that makes this BBB stand out is that they have regular toiletry items. Toothpaste, deodorant, shampoo, family planning supplies, make up, and soap for the same price as most gigantic store prices or cheaper. One item that is 13.47 at Randall’s was 7.99 at BBB. And you can also use your $ 20% off or $ 10 off $ 30 purchase coupon that comes in the mail. Also, they take expired coupons.
Buying deodorant for the 100+ degree heat for a lower price? Good. Getting 20% off that lower price? AWESOME!

I don’t shop here. No, really I don’t. I preferred to take my business to Linens N Things, but that place is gone now. Alas, my sister registered here and I needed to get her a gift STAT.
I walk in and lo and behold, was greeted by every single freaking person who worked at BBB. As I walked down the isles, smiles and nods and hellos. I’m totally confused. I don’t like it here. Why am I smiling back?
I find the sought-​after shower curtain and end my experience. The cashier offers to have it gift-​wrapped (for free of course) and I make my way to the front of the store to wait. Employees make small talk with me and actually find me a few isles back, passing time. They present me with my gift and ask me to return.
And you know what… I just might.

Hell Yeah-​BBB you rule.
I bitch alot about products. A Lot. So much that once a friend, after hearing a particular bitching, told me to to take it back to BBB. I told him it was a gift, from our wedding 10 years ago and it was from Bloomingdales in NY (in case you are wondering it was a Le Crueset pan)
Skeptically, I took it back to BBB~ 2 minutes later, no paperwork, I had a new one. (this is a $ 200+ pan that was 10 years old, I was dumbfounded) I have repeated the procedure at LEAST 5 times.
To offset my retail karma, I now buy ALL my shitty appliance/​cookware/​linen type stuff here.
Not my fave place, but the store policy and service definitely influences where i shop for (and return) this type of stuff.

Needed curtains for our living room. In a REALLY BAD WAY. Had a $ 20 gift card – not much, but it should help, right?
Went to BB&B. Craptastic selection. They were cheap and ugly, or expensive as hell and ugly.
We bought tension rods and a trash can for the guest bath and ran away.