Wiggins Terry S, MD

Please understand… I really liked Dr. Wiggins and since he retired a few months ago, I haven’t met his replacement… having said that, I really, really, really cannot stand the office staff. I went today specifically to meet the new dr. and get refills. They made me fill out new paperwork and even when I told the person up front that I had a chart and had been going there for years she seemed perplexed. They couldn’t find it which I thought was weird. 30 minutes sitting there and I just walked up and said «please, just give me my copay back and let me walk away». They couldn’t understand why I was still sitting there. This is not the first time I’ve left after sitting there for a while (but it had been a few years). I’ve been wanting to change dr’s. because the office people are so awful at customer service but now I really will find another family practice doc. Ugh!

I have been a patient of Dr. Wiggins for about 15 years and fortunately haven’t needed to see him except for about a dozen times. He’s always been great and helpful. He’s a good Dr. This two star review is for his staff and their customer service. I called the other day to make an appointment for a sprained ankle. I was told to call back later that afternoon to see if he would be taking any appointments. I asked to explain bc that didn’t make sense to me. Well apparently he was involved in a car accident a month ago and wasn’t back to 100% yet. Oh ok, well could I see another Dr (eg Dr Byrd)? answer: Oh no, he’s entirely booked up and won’t see any new patients. That’s no way to treat long term patients. ever. I hate trying to establish a new relationship with a doctor but here I go… shame on y’all.

After my Primary care doctor retired, I found looking for a really good doctor is a daunting task. After reading a lot of reviews, I settled on Dr. Wiggins. He’s a pretty good doctor with decent troubleshooting skills but his staff Is absolutely horrible. I wish I could fire them all.

I saw Dr. Wiggins because Dr. Byrd and Carol Lynn were both out of the office. I will never do that again.
I can see why other reviewers think he’s nice or chill — he seemed like a nice enough man in general. But I felt that he couldn’t have cared less what was wrong with me. I told him my symptoms, and he said my lab test said I didn’t have so-​and-​so. I had to prod to get him to ponder other possibilities, but seriously, he may as well have shrugged and walked out.
I understand and appreciate not wanting to prescribe meds willy-​nilly. But that doesn’t mean you shouldn’t be curious about the cause of symptoms if it’s not the thing the patient thought it was likely to be.
He got sidetracked (and I was a somewhat willing participant) in a more general «maybe you’re gluten-​intolerant» conversation that wasn’t related to my most pressing symptoms. I’m not saying he’s not potentially onto something, but when I was like, «I may look into that later, but will that help what’s bothering me right now?» He was like, «Eh.»
I prodded further, «I mean, should I see a specialist?» And his answer was the equivalent of «I guess so.» (I’m not exaggerating, I just don’t want to claim I’m actually quoting him when I don’t remember if those were his very exact words.)
So I called back a couple of days later because my symptoms were getting worse, and the nurse said my lab test showed something else he completely left out when I was there! She was able to coordinate with Dr. Byrd to get me medicine I actually do need. Wow. So glad I called back.
I’ve said before that I hate publicly slamming people, because I really don’t want to be malicious toward someone’s business when things are rarely black-​and-​white. BUT… how could you not bring up the full results of my test. Even if you feel there’s a valid argument against medicating, I deserve to be in on that discussion.

I have gone to Dr Wiggins for several years and he is always very accomodating.
His front office personnel is entirely a different matter.
It always seems as if any request is an imposition. If your pharmacy faxes in a request for a prescription renewal and you call asking for the status, you are told that the front office has 48 hours to process these requests.
There is never an effort to help the patient or make the patient feel like a customer, instead their attitude is that they are doing you a favor.
Due to the front office attitude, I will be looking for a new doctor closer to my home.
I don’t need to drive 15 miles to get an attitude.

I have been going to Dr. Wiggins for a couple of years and while he’s a great doctor, his staff is lacking. In the last 2 weeks, I have wasted more gas driving to get blood work that they couldn’t do at his office (granted they are in the process of moving), but figured I would get a routine x-​ray on the same visit and asked his staff to fax over a doctor’s order. His staff, wish I had gotten her name, told me I would have it faxed right away. I waited for 1 ½ hours and they never faxed it. I went back 3 days later to get the x-​ray and the hospital said they still didn’t have the faxed order. Really? How hard is it to put something in the fax machine and push send. I used to fax over doctor’s orders all the time when I worked in the hospital… it doesn’t take days to do it.
When my blood work came back, the staff asked me the name of my pharmacy to fax over the prescription. It took me a couple of days to pick up the prescription and the pharmacy said they never faxed the order in. I guess they think that people have time to drive all over town and waste gas. I hope this is just due to the move and not a new staff member screwing up… a lot

Dr. Wiggins has been my doctor now for 8 years. He is everything you could want in a doctor. Very patient, takes the time to understand you and your situation, always truly compassionate and perfect «bedside manner». I wouldn’t go to anyone else

I needed a doc for my teenage son (physicals for school etc) and found Dr, Wiggins…
He was close to my home (like 5 minutes away) and when I called for a first appointment, we were able to get in that week!!!
Dr. Wiggins has a great personality for a doctor — not into giving drugs just because (like other docs) — he gives them only when totally needed.
He is laid back and relates well to my teen son.
To quote my son, «he is absolutely amazing — no uncomfortableness when it comes to «teenage problems».
We can not say enough good things about him…
If you need a doc — use Dr. Wiggins

I called Dr. Wiggins a few years ago because I had some foot pain I couldn’t get rid of, and he was both close to work and willing to see me that afternoon. Picking him out of a hat was about the best bit of luck I’ve ever had, doctor-​wise. He’s been my doctor ever since. I like him because he’s pragmatic and he doesn’t pull any punches. He’ll tell you that you need to lose weight or that you’ve got unhealthy eating habits, but he’ll actually *work* with you on fixing them, and make good recommendations.
Many of the doctors I’ve had reason to see over the years have been the sort who’d come in, listen for thirty seconds, and then hand you some free samples or a prescription before running off to the next patient. Dr. Wiggins is the exact opposite. He actually sits down and talks to you, and he won’t medicate frivolously. He asks a lot of questions, and he explains things clearly.
Basically, he’s an old-​school doctor: rational, compassionate, and no-​nonsense.
(but yeah, as others have noted his staff is occasionally on the flaky side, thus four stars instead of five)

I like him too. He won’t give you meds unless you really need them, which I respect.
I’m a fan!

He’s been my doc for about 2 years now. He looks like a mad villain but he’s awesome. Very frank and down to earth.
Me: «Ow! Doc, my throat hurts I think I have strep»
Dr.Wiggins: «hah, woah, damn! Yeah you do! Lets get that taken care of.»
The only down side is that his front desk staff are awful, flustered, angry and generally leave a bad taste in your mouth. Maybe I just show up all the time that the B team is in play. But Dr Wiggins is rad enough that I’ll continue to deal with team freak out to keep him as my doc.