Walgreens

señor citizen here going to walgreen’s to get some glucosamine. i saw my brand on sale, so i asked the salesperson if this was in fact the sale price (29.99). he said it was 26.00 if you had the card. i said 29.99 is fine– he said that was the sale price. when i went to pay at the counter, the checkout troll rang up 39.99– $ 10 more than the sale price. i explained that i had checked with the salesperson, and that i had been assured before standing in line, that it WAS on sale. she said no. in my mind this is fraud– telling you one price and charging another. not to mention lying. it is disgusting what some companies do nowadays.

This is my neighborhood Walgreens & I really wish it wasn’t. This Walgreens is always out of everything, the staff is cold and rude. The pharmacy in every interaction we have had has been uninformed, unorganized and very unfriendly.
I wish I could find something positive to say however in the 6 months I’ve been living in the neighborhood I haven’t had a decent experience almost every single visit there is some sort of incident or downfall.
If anything changes in my experiences I’ll update this review!

They really are a mess here in the pharmacy. Went and turned in my prescription, and they told me it was going to take an hour. So I just lingered around the neighborhood, ate some ice cream, twiddled my thumbs. I came back an hour later and only to hear that they couldn’t fill my prescription. How about letting me know instead of having me wait an hour. Anyways, I came back for my prescription letter and the folks at this Walgreens had lost it and took til Christmas to find it. Such a mess of a pharmacy.

So after reading the other reviews it is clear that Walgreens would rather you be a CVS customer. The new store I bright and shiny, too bad the service doesn’t match the appearance. STAY AWAY!!! These people don’t care about your time, only your money. We just asked the manager why there are 7 people in the pharmacy line and no help anywhere in sight for the customers and his answer… I Don’t Know

I would just like to give a huge thank you to the two women working at the pharmacy counter. I was in a whole lot of pain from a surgery I had earlier in the day and trying to pick up my pain medication. I am by nature a submissive person so when a lady tried to cut the 5 or so people waiting in line I neither had the energy nor the confidence to say anything. However, the two women at the counter immediately said something and took a stand. Thank you so much! It’s refreshing to shop at a store that cares for all its customers equally and fairly.

Do not take your film to this place… EVER! First off, I recently lost my wife 2 years ago and I found some old rolls of film and I really needed to get these developed. I knew the quality of these rolls we not going to be great due to the heat exposure.
I went ahead and took 7 rolls to this place and they said about a week and we will give you a call when these come in. A week past no phone call so I called to see if they were ready and the man said yes. I went in and they had 6 of my 7. They had not clue where the other one was. They were going to call me when the manager come in on Monday, which was 2 more days. No call from anybody.
So to make a long story short… After repetitive amount of promises that managers would call me and getting the run around from everyone… I wrote corporate and I get a response immediately. SHOCKING! My photo were there that same day and there was no charge!
If you need make-​up or candy… this place is fine! 4 stars for candy and chips!

Well, judging by the other reviews regarding this pharmacy, I am not alone. I’ll save the long and sad story of horrible customer service. Just know that this pharmacy needs help. My level of dissatisfaction actually would merit ZERO stars, if I was allowed to rate it that low. The three people that I dealt with as I moved up the chain of command were there to be as unhelpful as possible. Result: The customer is always WRONG at this store apparently. Nice work. Here’s your Unilocal review for all of my gratitude.

Not all pharmacies are the same. Horrible service, never has anything in stock, don’t inform you when they can’t fill a portion of the prescription. I went there for convenience but I will be switching to one farther from my apartment.

Every time I’ve gone the customer service has been lacking — just extremely rude or they act as if they just don’t care about you at all. In a hurry, very impatient, no eye contact, bad attitude, and I’m never offered any help. I don’t expect much as far as customer service goes, I tend to keep to myself. But a good attitude and a smile can go a long way.

Awful pharmacy service!!! The first time I waited and waited for an e-​mail to tell me that my prescription had been filled. When I didn’t receive one, I called and they told me they would fill it. A couple more days went by with no e-​mail. I physically went up to the store and they said they had a «glitch» in their system and my order had not even been put in… I waited 45 minutes to have it filled and then they tell me they don’t have it in stock and will need to order it. I had to wait around 10 days for the prescription.
Next time I dealt with them (approx. a month later) my doctor called in a few prescriptions for me. I received notification that two were ready, but the third was not. I called and they said they did not have my insurance on file and didn’t know if they should order the medication because it was expensive (I asked her how much it was and it’s $ 20… um, what? Too expensive, right…). They then magically found my insurance while on the phone with me and told me they would order the prescription and that it would be definitely ready on Wednesday (this was on a Monday) and they would call me if it wasn’t going to be ready. It’s Friday and I have received no phone call. I have never had to track down prescriptions this way! Super unprofessional! This will be the last time I go to this Walgreens’ pharmacy, and I will probably start using HEB from now on. Get it together, Walgreens!

Every time I have gone they are out of stock of every item I need. I have tried going in on different days of the week thinking that I just missed their restocking days but no luck. I have tried going in for items like face wash, dry shampoo, sunscreen, bottled water, grapefruit juice, and either they don’t have it all together or if they do its not the kind that I used to buy at their previous location & have come accustomed to. The CVS on Pleasant Valley & Riverside is farther for me but definitely worth going to for their reliability.

This is the second time we come get pictures taken for our passports because the first set rejected our passport process. We come back to take new pictures and we waited more than an hour to receive our pictures. Not only did we wait but AJ was absolutely rude when we asked what the wait time would be. One no need to be rude and second of all no apology for having us wait for an hour for passport pictures, especially after the first set was done incorrectly. I don’t expect great customer service when it comes to small tasks like this… But I also don’t expect them to be rude. AJ has been the worst. If I could give no stars I would!

I’ve only been inside once and it was nice enough– but this review is for their drive through pharmacy– which I am literally trapped in right now! The average wait for when I’ve come has been 15 minutes minimum, with no other cars in the line and my prescription supposedly ready. I just pulled up behind 2 cars– and yup– 15 minutes before the first car finally pulls away! There’s a car behind me so I can’t go anywhere but I guess it’s my fault as I knew what I was in for. It just sucks when you’re feeling loopy and sick and coming to get medicine as I am, and you sit here without any sort of progress. At first I attributed it to the new location and being understaffed– but months later this shouldn’t be the issue it is.

This review is also for the new location just east of the old location. HELP! Walgreens management please help this store. I live within walking distance would frequent this store if there was any sort of order in this store. The employees cannot handle the traffic at this location. Every time I walk in the store, there is (minimum) 5 people in line. 5 people isn’t terrible until one evening I stood in line for over 20 minutes. I ended up putting my items down on the counter and walking out. I have gone back several times and the situation has been the same. Today I walked in and there was a line of 20+ people. I immediately turned around and walked out. Don’t go here unless you have nothing better to do with your day.

Ever since the Walgreen’s moved to it’s new location, the service at the pharmacy has been bad. One time, I waited in line to fill a prescription only to be told they didn’t yet have their license to fill those type of prescriptions. Today, I have waited 20 minutes in the drive thru to pick up a prescription and I’m the first one in the line. I rang the buzzer and was told to wait. After 10, I had to ring the bell again and was ignored. I have no doubt that they are very busy and the woman who finally came to help was very nice but obviously they need more staff working in the pharmacy.

This review is for the brand new store they built, not the old one. It smells fresh inside, LED lit shelves that really help you find what you’re looking for. Employees greet you at the door, (well one of them does at least). Seems a bit smaller than most Walgreens and has no clinic inside, but has anything from dog food, to prescriptions, to ice cream, to beer. Prices are reasonable, although more than most department stores as always.

OMG! The pharmacist customer service here is absolutely HORRIBLE! I have had several issues with the people here & the way they handle business. SO unprofessional! I have tried to make it work for my sake bc it’s the closest pharmacy to my house, but no longer! The employees here are rude & incompetent. I haven’t been this mad about the way I’ve been treated by a «professional» in a very long time.

Pharmacy is understaffed. The wait time to fill a prescription as well as checkout is terrible no matter the time of day.

Review is for photo department. Autra provided fast, friendly and excellent customer service! She is a true asset to your store!

This Walgreens is walking distance to my apartment — which for me, makes it the best Walgreens in Austin. :) I swung by today to grab some toothpaste. When I walked in, I was genuinely greeted by a lady in the makeup area. She was busy restocking but made sure to greet me and ask me if there was anything that she could help me find. I have to say, in my experiences, the people working in the makeup section of the store seem to be the friendliest Walgreens employees of them all. This was no exception. I greeted her back, told her I was all good and went about my business. Of course, no stop is complete without a trip down one of the candy centered aisles — especially when you’re a sugar monster like myself. I scored 2 boxes of candy canes for 75% off. I’d have been a lot happier if they were further reduced, with it being so far away from Christmas, but I love the Spree Candy Canes and hadn’t purchased any during the holidays, so I went for it. There was a line at the regular register when I was ready to leave, so I went over to check out in cosmetics. The same lady that greeted me assisted me. She was quick but friendly.
This location is definitely ready for a remodel. It’s more typical of an early 90’s Walgreens. I’ve heard that they will be breaking ground soon and moving even closer to my apartment, which will give this location the update they need to look better.
If you’re in the area, this Walgreens is not a bad stop.