CVS Pharmacy

They rarely had my medication in stock and it was hard o get ahold of them sometime

This place is f-​ing terrifying. I have to come here a lot because my broke ass lives in East Austin and it’s the closest pharmacy. But just because I’m poor and my life is in ruins, doesn’t mean I should have to cross my fingers and say a hail mary every time I need paper towels. There are always vagrants at the entrance asking for money, some which are only mildly high on meth. One time a transsexual drag queen banged on my door asking for a lighter bc he dropped his in a pothole while he was searching for his crack pipe. Other times gross homeless dudes just leer at me. (I’m 37. I wasn’t leerable at 27, and I’m sure as hell not leerable at 37). Sometimes inside the store you’ll find the boxes of fructose syrup heavy food have been opened. Sometimes you’ll find cough medicine open too. I’ve gone home many times with products containing half their quantity. They really need a security guard or Yogi the Bear or some sh*t to camp out at the front door.

I’ve always liked CVS, but not this one. The pharmacists are rude! More than once have I been standing at the counter for over five minutes without a soul acknowledging me even though there are four people filling prescriptions. Also, never expect your prescriptions to be done on time.

The dirtiest CVS i ever stepped in. Poor customer service. Ok i agree with the dirty outside in parking lot as well as by the door, pharmacy was worst, pay someone to clean it. It feels like you are in some third world countries.

A couple of nights ago, I called the pharmacy here and got Luis on the phone. It was 9:20pm, and I told him I thought I might have pinkeye, and that I wished to speak with a pharmacist about it, and asked how late they were open. He said they were open till 10pm, and that if I came in with a prescription, I’d have to wait for it to be filled until the next day. I told him I understood, and that I didn’t have a prescription, I just wanted to talk to a pharmacist.
Then he tells me that «hey, if you come in with a prescription, we can’t fill it tonight, you’ll have to wait till tomorrow!» Yeah! Uh huh. That’s what you JUST said! So I repeated to him that I didn’t have a prescription, I just wanted to talk to a pharmacist about my symptoms. He put me on hold to speak to a real pharmacist.
Meanwhile, I drove over to the pharmacy, still on hold the whole time. As I walked through the front door, they hung up on me. I spoke a male employee at the front register (not the pharmacy,) and asked him, «Who answers the phone around here?» He apologized, and told him that if it was a rude person who I spoke with on the phone, «it was probably back in pharmacy.» He didn’t want to know my story, or how I had been utterly blown off, and said, «I’ll talk to them.» In other words, he would give a blanket statement to the pharmacy people to «not be rude,» which I highly doubt ever happened, hence this bad review.
I went to the pharmacy, where Luis claimed he did not hang up on me, and finally got to speak with someone: a pharmacist. She was of some help.
When I checked out, the nicest employee of all (a cashier) gave me some tips on pinkeye, and what she did when she contracted it.
My main issue here is this: don’t blow off your customers. Don’t try to dissuade them from coming in. And certainly don’t hang up on them. Also, try to LISTEN to them when they’re talking. Just a start. Your customers are often in pain, or they’re sick. Show some compassion.

I have stopped by here a few times when I’m in a rush or need something specific. Employees don’t help you and just look around or stock shelves. Pretty pricey on just about everything. Again, only go here when I must.

Just picked up my photos and there are marks on them and the cropping did not match what from online so faces are missing from the pictures. One time customer; I learned my lesson.

Firstly, I must state that I have been a CVS customer for over 15 years and have lived in multiple states giving me experience with a multitude of different CVS stores and pharmacies. That being said, I must finally speak out on the atrocity that is CVS Riverside in Austin. I have given it four years while at university here and have suffered it’s inadequacies until now. I have switched to a different pharmacy as nothing could be worse than here.
The Store:
If you are not immediately accosted by derelicts at the front door, then it is your lucky day as some poor customer prior to you must have appeased them. If you happen to enter without this occurrence than you will no doubt be affronted by the vagabond customers that frequent this CVS and leave it in a generally trashy order upon exiting. The aisles are always messy, some child is almost certainly crying every time, and there will undoubtedly be a long line of cretins and delinquents being serviced by a single female who has assured herself that Spanglish is in fact a language. If this female calls for help (which is a rarity), it is only to assist her in gossip and laughter with another co-​worker while the customers continue to wait in line. The products that are available are usually picked over, dented, or missing their contents. Their photography center is more aptly called a corner — a dark, unused, and disorganized corner behind the registers.
The Pharmacy: Most of my business at this CVS occurs here. I have never had the pleasure of a more inattentive, inconsiderate, and incapable staff in my life. Whether on automatic refill or call ahead, my scripts are NEVER ready in time. I’ve taken to the habit of calling an entire day in advance, asking for the scripts to be ready in an hour, and then giving them a full 24 hours to do such before picking up my medication. Regardless, even this does not give them enough time to fill them. The middle-​aged Asian woman, who I have never seen smile in all four years I have worked with her, gives nigh a greeting or dismissal, but merely grunts and ignores you until you’ve waited at least 10 minutes for her attention. She is always in a sour mood and most likely affects the mood of every other employee in the area to be the same. There have been a rotation of poorly educated and unprepared students throughout this time that could not be more clueless to the workings of a pharmacy if they tried. Whether this is due to lack of training or lack of knowledge I cannot be sure. They give false information, ridiculous excuses, and bad customer service on a daily basis. The pharmacist, who I can only assume is either the Asian lady or the vaguely native/​mestizo/​hispanic man who is equally as rude as her, has never made him/​herself apparent to me and has never once questioned a new prescription or pill combination or made any efforts of introducing himself or apologizing for the dismal efforts of his staff. None of them follow directions. None of them are courteous. I have asked for my medication to be taken off of automatic refill only to have it take months to do so. I have requested the brand name versus the generic only to get the generic. I have requested rushed scripts when ill and hard to find medicines to be ordered, etc, etc, all with issues and troubles on the rare occasions that I ask.
If this is the service you are used to and enjoy then that is a pity. As for me, I expect more, even from the slums. Avoid this CVS if you can, it’s not worth the hassle. I have definitely had better, but never worse than CVS Riverside.

I wish I could give them no stars! This store is the worst place to go to for medication. I submitted a refill for Flonase (you know, the bottle you stick up your nose that should already come packaged to their store and they don’t even have to count pills to put in a bottle) yesterday morning around 8:30 AM and requested to pick it up at 5:00 pm. I arrived there around 5:40 PM and my prescription still wasn’t ready. This is the thrid time this has happened with this location. Just as another reviewer said, there is an HEB pharmacy right across the street that will have my business from now on!

They said 30 mins on a prescription fill. When I went back over 24 hours later they said it was not done. My third trip will be the last. There is a HEB pharmacy across the street that I’m sure knows how to run a business properly.

They always have a huge line checking out, and they will only have one person working the register. If I wanted to wait for 20 minutes to check out then I would go to HEB and save money too!!!

We prefer CVS over Walgreens!
Pros: free prints when you sign up for emails! CVS is close by our place so we don’t need to drive far. It is open 24 hours I believe.
Cons: drugstores are usually more pricey than Walmart. Sometimes they don’t have enough in stock.

Probably the creepiest CVS ever. Kinda has that dirty Wal-​Mart theme going. I came here during the surprise cold front that swept through SxSW in hopes of snagging gloves and a beanie. None to be found, which is expected during Spring Break when all they have out are beach toys, sunblock and towels. But the two-​star rating is the result of the poor upkeep of this location. And the parking lot was made even more difficult (they could’ve worked with those steep hills better).
Thanks to an older staff lady who tried to help me out. Sweet gal.

Absolutely the worst service I have ever received at a pharmacy. The employees were exceptionally rude (I am in the service industry and have a high tolerance for bad customer service) I emailed corporate I was so upset (I NEVER formally complain about service) and only received a generic email response.

After a long day of riding throughout town harassing young whippersnappers astride my Perambulator, my bones do set to ache! And so, having a strong constitution but weak bones after a nasty bout with polio, I stop at this fine Apothecary to acquire a meager sampling of one Dr. J.H. McLean’s Volcanic Oil, fortified with turpentine oils for relief of the aches. (Also cures The Vapors, Trench Mouth, Mad Hatter’s disease, and grocer’s itch)
As I peruse the fine sundries available here, what do I spy? Oh yes! The Missus could very much use this fine item… a «Choco mousse face mask»…oh my! I say! It must come from the far reaches of France’s finest chocolatiers, but is available here for a pittance! But no, I shall save such pleasures for Christmas day, at the very least!
Continuing my path through the myriad whimsies the common man may find use for, I spy some large flasks of the silly new beverage known as «Sodanated Waters», (a cure for mild Dipsipbiplia and Crooked arm) by the fine brewers on the Mountain Dew, and the silly «Pep Sea»! It seems some errant knave could not find it within their fortitude to put the large bottles back on the shelves from whence they came, and instead chose to place them in the middle of the walking space meant for gentlefolk such as myself! Hmph!
My journey at an end, I find myself waiting to complete this dirty business, and what do I find? One rakish fop paying his considerable bill of sale with an enormous pile of pennies! Had my Lady not been present, I would have thrashed him soundly and shown him what for!
I would not recommend this particular Apothecary unless absolutely necessary… it is said that he deals in poisons on occasion… Scandalous!