U.S. HealthWorks

I came in here when I injured my foot. Overall, the care was excellent. I did have to wait about two hours before everything was said and done, but that’s what happens when you go to urgent care. Dr. Valentin was very thorough and took the time to explain his thoughts and why he was doing what he was doing. I was very pleased.
******stop here if you don’t want me to get girlie on you****
*****seriously stop****
Holy hell, the male nurse that took my vitals was super hot. Then Dr. Valentin came in. I thought I was going to need a fan. Hot!!!

This urgent care clinic eased my pain! Just after New Years Eve, I started suffering the most painful sore throat I have ever experienced. Nothing I did, nothing I took would ease the pain. It felt like I was swallowing razor blades. It was now Sunday and I was trying to gear up to return to work from the holidays. My regular doctor’s office was closed, so I headed over to the nearest urgent care I could find. Within 10 minutes, I was sitting in a room speaking with the doctor and getting examined. He could see how much pain I was in, and I hadn’t gotten good rest in almost 3 days. With lots of moaning and groaning and a foggy brain, the nurse helped me through the paperwork. I walked out of the clinic 10 minutes later with prescriptions in hand and relief on the way. Overall, I found the staff incredibly patient and caring. As fast and helpful as the service was, I will not hesitate to go there the next time I am in need of medical attention.

They couldn’t tell me what was going on or why I was sick, the never called to tell me the results of the blood work I had to call them 3 times and they put the wrong birthday on my prescriptions. Overall the worst experience I have ever had at an urgent care.

These other reviews are not current or real customers. Go to the two real med clinics within 5 min.
2.5 hr wait. This is a drug testing center. Not a medical office. Smells like a smokey bar with the waiting room full of sketchiness
Please close the day to transfer over from a new company, seeing clients that day was a bad idea.
the doctor did well. the staff but answering the nurse everything else was horrible just horrible and there are people coming in writing let left.
Also I I felt very surrounded by some weird people in the smoke inside the Lake Creek location was overwhelming it smelled like a bar it was pretty awful I came in with asthma analogy but I felt like I left worse than when I came. In short if you’re going to do this at every location to change to US health close a day or two and get the stuff your stuff together
2.5 hours. Nurse and paperwork a joke.

This is based on one visit. Very friendly staff and the wait was very short! The nurse and doctor were efficient and helpful! The place was very clean too! Voila!
Update: I came back to get an infected cyst removed and the doctor and nurses were SO kind and efficient! Love this place!

Just want to give a shout out to of your nurses, Jessica. I came in last Thursday, I had been burned by a gallon of beans spilled down the front of myself. She was so nice and made me feel like she really cared. I had to go everyday, for 5 day. There was 1 day I got a different nurse and she still stopped in to check on me.
So keep up great work Jessica, I appreciate you. You made a very unpleasant circumstance, much better. Thanks again, will be seeing yall soon, Shawn

I had to go straight to Pro-​Med after I was bitten by a person. I only had to wait about half an hour (with 4 people in front of me) which, in my opinion, is very good. It was really scary because I thought I would go through Hep. C shots and all sorts of awful treatments. The nurse and then doctor came in right away and, hooray! Just a tetanus. For my follow-​up visit I only had a 10 minute wait and no wait for the doctor. Everyone was very polite, too.

I may possibly be the only person in I.T. who has a CDL (commercial drivers license) and maintains it. I’ve been in I.T. for over fifteen years, however, I refuse to let my CDL license expire.
This ProMed clinic is where I get the physical I need to maintain my license. A physical is required every two years to maintain a CDL. So every two years I cough up $ 70.00 to keep mine.
I was greeted by Stephanie, who is in training, when my name was called. She said «my name is Stephanie and I’m in training.» I said «hi, Stephanie In Training.» That was good for a laugh :) and away we went.
Stephanie was 100% professional and seemed really at ease. Like she has been doing this for a long, long time. Come to find out, she has been doing this long enough to become comfortable.
The doctor was 100% professional also. He gave me a Thorough exam and was a likable guy.
5-​star physical.
See y’all again in two years.

After I checked in, I took a sit. Working in the medical field I know sometimes things get crazy and waiting can be expected. After I waited more than an hour and seeing others going in and out, I decided to check out my status. The front desk didn’t know what to tell me, she didn’t even remembered my name. They forgot all about me.
The front desk needs to get their stuff together, maybe stop the gossip and the boyfriend visits at the time of work

Dr Valentin is so wonderful and helpful… and adorable! I’ve always gone to this urgent care and they always get me feeling better ASAP!

Friendly staff, very clean and inviting, Dr Valentin very professional and he took time to explain everything… Definitely 2 thumbs up n five stars

Thank you Dr. V and the staff at Pro Med for patching me up after my bike fall at Walnut Creek this weekend. I can’t say I have ever walked into a doctor’s office, seen a nurse, and then a doctor so quickly – 2−3 minutes, Wow. The x-​ray tech, nurses, receptionist, facilities and service, top notch. All that said, I will due my best to avoid being a repeat customer by staying upright on my bike rather than superman-​ing onto boulders.

Pro Med on 183 will always be my first choice in urgent care. A couple of years ago, my younger brother was experiencing back pain so I took him to this clinic. He saw Dr Valentin, who took the time to listen to his concerns. Dr Valentin explained he would first check his urine to rule-​out any infection or stones since he didn’t feel it was a muscular issue. The urine dip was negative, so Dr Valentin then suggested a complete blood count just to make sure he wasn’t missing anything like a «silent infection». My brother was 25 years old at the time and in excellent physical condition. His platelet count ended up being elevated on the test and he was immediately referred to a hematologist, who Dr Valentin spoke to personally in order to get my brother in to see him ASAP. Needless to say we were concerned, but Dr Valentin took the time to explain it could be something simple as dehydration, but could also be a serious illness as well. He explained it was best not to take any chances and get an evaluation by the hematologist. Turns out my brother had a rare, but treatable blood disorder. If Dr Valentin hadn’t taken the time to order this test, my brother could have suffered a complication (blood clot) from this disorder which could be life-​threatening. I know some people feel these additional tests are sometimes unnecessary, but I honestly feel Dr Valentin saved my brothers life because of his genuine concern and refusal to cut corners. I also found out he specializes in Internal Medicine, which is wonderful. Thank you Dr Valentin!

first of, their schedule says open 8a-​8p… well it is now 8:20am and I’m still in my truck waiting for them to open! I’m here for a pre screening drug test for new job. I didn’t used the restroom before I left home so I can be ready to fill up the cup! IM NEED TO GO SOOOOOON!

I went to Pro-​Med for the first time today. I had sprained an old neck injury from three years prior. I could not get into a specialist for at least 3 weeks. My GP’s office is an hour away and Pro-​Med was just blocks away. I was in too much pain to drive any further. I waited an hour in the waiting room with others who were complaining about the excessive wait. I then waited an hour in the examining room. When the doctor came in and I told him the problem he asked for y history, which I gave honestly. He then said he would not help me without access to my medical records. I stormed out and did not pay them a dime. I drove, in pain, an hour to my GP where a quick 20 min visit netted me the attention, care and respect I deserved. Pro-​Med was a horrible experience and I can’t recommend them at all.

Dirty waiting room and incredibly long wait even though there weren’t many people waiting to be seen.
If you’re looking for an urgent care center, this is not the place.

NEVER AGAIN! Took my son (15 yrs old) here on Saturday for his ankle to be evaluated. He rolled his ankle during pre-​football warmup the previous evening. It was grossly swollen and discolored. The doctor on duty never took of my son’s sock. Looked at his ankle from the opposite side of the stretcher, pressed on the ankle then had my son stand up. Asked him to walk on his heels and then his tippy toes. After that, had my son walk down the hall independently for xrays. Which he then interpreted as just fine. Had a medical assistant put on an air splint for stability, wrote a note that my son could return to PE/​football in 5 – 7 days. I asked for a copy of the xrays, buy was told that a radiologist would read them on Monday. Meanwhile, my son walked around for 2 more days on this painful, discolored, swollen ankle.
We are fortunate to have a relative who works in an orthopedic specialist office. I took my son first thing Monday morning. They re-​xrayed his ankle. Well, he had a very obvious fracture!!! i.e. a broken ankle! They immediately placed a hard cast on. Which will remain for 4 – 6 weeks.
I am appalled by the terrible assessment and judgement by the physician at the Pro Med on N. 183. He basically sent my son out to further injure his ankle.
I spoke with the Clinic owner and Medical Director today, He did that what we experienced was not acceptable practice. All I can say, is if you have a sore throat or maybe a little something minor, try your luck. But don’t take your chances on anything or anyone you really care about. It’s just not worth it. Oh, I will add that the nurse did call today to tell me that my son’s knee was broken. I guess they had the radiologist review the films. But seriously, call and tell me that a completely wrong joint is broken? His knee… really? I reminded her he was seen for his ankle.
My advice… just don’t go here.

this was my second visit to this particular location, and it was bad enough for me to add it to my «will not return» list.
i was recently injured playing softball, and wanted to get an x-​ray of my ribs (to make sure none were broken), and a prescription for some pain killers.
check-​in was fast and easy, and the reception staff were friendly.
my «nurse» was a little overly talkative, but nice. she took my vitals, made notes about my issue as i spoke, and shared a former patient ‘s story that she felt was similar to mine. she said the doctor would be by in just a few minutes, and about 10 minutes later, the doctor appeared. his 150 lb.-overweight frame and uncaring attitude were instant turn-​offs. after pressing repeatedly on the area of my ribs i told him was hurting the most, he ordered an x-​ray and said the «x-​ray tech» would be in shortly.
10 minutes later, my former «nurse» appeared as said «x-​ray tech.» somehow i should have seen this coming… after the first x-​ray, even i could have told you none of my ribs were broken, but she insisted on taking 3 more. needless to say, i was getting impatient with her unneccessary x-​rays and utter lack of expertise while taking them (she took the same exact x-​ray twice, and hesitated when telling me how/​where to stand in front of the x-​ray machine).
after the x-​rays were taken, i went back to my room. she said she’d send in the doctor, whom i saw sitting in the office area (directly across from my room) messing with his iPhone. it took him about 15 minutes before he even walked down the hall to check out my x-​rays, then he came to my room to announce there were no broken ribs (duh) and that he would write me a couple prescriptions. he also added that if there was no improvement in the next 3 – 5 days, i should return to their office. naaaahhh, that’s ok.
the entire visit took just over an hour, which was definitely quicker than the ER would have been, but the staff seemed a bit more underqualified and uncaring than i had experienced here in the past.

So happy to have found this place. Where do you go when you need to see a doctor after hours without an appointment, but don’t have an emergency room emergency? Here!
Dr. Esparza was super nice, and the whole team had us in and out in about an hour with a needed prescription. I think even with an appointment, my regular doctor takes longer than that.
Even with my craptastic Aetna insurance, the cost of the visit was only $ 40. Not waiting 4 hours in a crowded ER waiting room just to see a Dr… Priceless!

They were open at 9:15 pm… A big plus… especially since I’d just come from the «24 hour» place on 620 only to find that they were now an «open til 9pm place».
They didn’t take my insurance, but honestly, I didn’t care. I mean, really, if you’re at the doctor at 9:15 on a Monday night, you’re just happy if they’ll give you something to get you to sleep. (As a matter of fact, I think those were the first words out of my mouth…“If you’ll just help me sleep tonight, I’ll be a happy, happy woman.) I had to have chest x-​rays, blood work, and meet with both the dr and nurse. I don’t think this was overkill as I was wondering myself if I had pneumonia b/​c of all my wheezing/​hacking.
I walked in at 9:15 ish… They closed at 10 pm. To their credit, no one rolled their eyes or gave me those, «oh great, another last minute patient looks». I didn’t wait for more than 5 min, and considering all I had done, was also out at 10:10 pm on my way to the pharmacy. Even though it was fast, it was friendly, and in my opinion thorough. I paid about $ 200 and left with a claim form I can file with my insurance if necessary. I also feel significantly better. A win, win considering my delayed reaction at getting to a doctor.
The only thing that could be improved is that my insurance form has some inaccurate info on it, such as my marital status, etc… nothing I can’t fix with a pen, but inaccurate nonetheless. Overall, I was very satsified.