Urgent & Family Care At Avery Ranch

Could have been a 5 star rating because Dr Stokes was amazing. The staff in the back and even the billing guy was respectful and friendly but the lady in the front that took my name was very rude and unwelcoming I wish I would of caught her name. I showed up an hour before they closed they had an empty office and she did not even say a «hello.» She just ruined the whole experience.

I have been to this place twice when I needed a doctor on the weekend. The first was a couple years ago when I had a kidney infection. I have never been so ill and the staff was amazing, they rushed me in because they could tell I was in so much pain. I was throwing up and had a fever they brought me blankets, cold towels and kept checking on me and my worried to death husband while they ran labs and waited to confirm I wouldn’t have a shot reaction. Since my infection was so serious they even called the next day to check on me. I just went again this Saturday for a badly sprained ankle, I used the online check in and they called me to come in. They were slammed with people who seemed much more in need of care so I did have to wait which was disappointing since they called me but I get an injured ankle isn’t that serious. They were again very kind and offered a wheel chair, came to let me know the doctor was running a bit behind but they knew I was there. I had Xrays and they put a brace on, I saw a total of 4 people in addition to the staff at the desk and all were friendly and helpful. I don’t want to come back but if I need a doctor after hours I know where to go.

Been there few times in last 2 years. Each time the visit went well. Specially the last one when my son got hurt and was bleeding and crying when I took him there.
They took us in fast, dr joe came and spent good 15 minutes with my son just to calm him down. My son was really at ease after talking to him. The staff was equally nice.
Dr joe is nice, gives enough time, answers all the questions, doesn’t prescribe unnecessary medicines and The facility is clean. Wait time usually is less then 15 mins.
Overall I recommend 100%.

Very Fast Clinic Service & Perfect Group
I liked Clinic Because It Is Close To My House

My son got injured Halloween night, we arrived at 7:20 pm just 40 minutes before the closing time, The staff was very pleasant and compassionate. Dr. Fisher was very friendly and took good care of him immediately, he got 5 stitches in his forehead .
I was really impressed with the care that we received!
Highly recommended.

I was referred to Urgent and Family care by my aunt and uncle. I came in with a sinus infection and was feeling awful with my allergies. Dr. Stokes and his staff were very friendly, helpful and informative! Will definitely come back, and would also definitely refer friends and family here! Thanks Dr. Stokes and staff!

No longer applicable

Called to see if they still took appts. They said no. Got there and waited over an hour before the woman at the front desk told me I could have called ahead and put my name on the list. What??? I asked if they took appts. when I called!!! She explained that it’s not an appointment, you just put your name on the list. So apparently I used the wrong terminology when I called and the price is I’m still waiting. Going on 2 hours. Are you kidding me. Be sure to use their terminology if you go.

i googled «school physicals» this gen popped up, 20.00 i called to verify it was true. she laughed and said yes it is! Since it was almost 730 and they closed at 8 i told her i will be in tomorrow.
showed up after kids got out, couple kids ahead of us. 20.00 each physical. took about an hour for wait time, and my boys to be seen.
~‘ we went on vacation last week, came home and my dogs ate the physical they were kind enough to fax it over for me (i kinda assumed they would say no i had to do another one)
nice staff, clean, fast — if i can make a wish list, at medsprings they have a fridge with sodas/​juice/​coffee /​etc for free, this is something i would GLADLY pay extra drs office visit for :)

I brought my son in since he was having a difficult time breathing. Check-​in was quick. I was provided a range of the visitation cost. Most of the time visit was spent with the nurses all whom were very good with my son. The doctor came in quickly, asked a few questions and informed me my son has asthma and would need to use a nebulizer. The nurses returned with the form to sign off on the exact charge.
Since my son is three and was not very cooperative with the deep breaths needed to inhale enough of the medicine, the nurse had to try three times. Eventually, he was breathing better. The charges were pretty straightforward and as they were estimated.
It’s great to be able to walk-​in, be able to see someone quickly and have the costs be reasonable, especially relative to the cost of an emergency room.

This review is coming about a week late because, of course, I have been sick. This Urgent Care Center takes my insurance, United Healthcare and had mostly great reviews on Unilocal,plus is very near my home so it was a great match for me. I called ahead and asked what their policies were on walk-​in and appointments. The lady who answered was very nice, and told me that they do either, and pointed me towards their website.
So, I went online and filled out all of their new patient paperwork and all of the accompanying forms — which were about three, two of which were quick read throughs, (HIPPA, Privacy). They were fairly easy and quick to deal with. About 5 – 10 minutes later, another lady from the clinic called me and told me that anytime I wanted to come down they would be ready for me. Perfect!
I headed out the door and down the the clinic. From walk in to the copay desk it was about 5 minutes before I was back in a room with a very nice CMA who was quick and easy to talk to. After she left, I only waited a few more minutes before the doctor came in and did a quick exam and I got my bronchitis diagnosis and had a prescription to take over to my pharmacy. It was all pretty easy as I’d hoped and was a pretty great experience.
The only reason for the detraction of a star was because they apparently do not call in prescriptions to your pharmacy which, in this day and age really surprised me. Looking back, they never did ask me to list my pharmacy on any forms, nor did they ask while I was in there. I was just given a paper prescription to take over to my pharmacy, which is actually the Walgreen’s right across the street. I just found it odd that they would provide that automated service. It caused me to have to stand in line at Walgreen’s to drop off my prescription, then wait 15 minutes meandering around the store while they filled it, then waiting in line to pick it up. Of course, the speed and busyness of Walgreen’s has nothing to do with the Urgent Care, but if their process would have been automated, it would’ve probably made things a little easier for me.
Anyways — still a great experience, and I’d still absolutely come back here, four stars!

Rude staff! The lady in the front was rude when I asked her basic questions regarding billing before I registered. I decided to leave since there are tons of place in the surrounding area that offer the same services! First impressions count!

Fast. Everyone is super friendly. Easy, no hassle. Clean facility. Doctors are warm, thorough, and caring. Been many times and never disappointed.
Signed up for their Weight Loss program because they were just so professional and warm. The Weight Loss program isn’t rocket science but it’s reasonable and working. I appreciate working with doctors on this goal. Next time you’re in there, ask them about it.

Quick, friendly and clean. In and out in 30 min. Will go back and would recommend.
I had a skin infection from a brown recluse bite that they couldn’t adequately treat. Were upfront why, recommended an ER and refunded the copay.

Great place! My 7 year old daughter received 4 stitches above her eye. The Dr. was very great with her, as well as the rest of the staff! Highly recommended, and will be sure to return if ever in need!

I chose this facility as it received such high reviews on Unilocal.I don’t have a PCP and am suffering from a painful back injury. I checked in online at 6:15pm and got a call from the front desk staff 5 minutes later stating that they could get me right in. I arrived at 6:25pm and signed a few documents and paid my copayment. Everyone was so friendly and courteous and worked so quickly to take care of me. The nurse that checked me in made friendly small talk as he did my vitals. The doctor (Dr. Stokes) was absolutely wonderful. He tended to my problem with care and compassion and made sure I left properly cared for. All the treatment was done and I was on my way before 7:00pm. The office was clean and updated. There are TVs in each exam room to keep you occupied.
This is a top notch facility and I highly recommend it.

We had a bad experience with a couple of employees at the front desk. Was talked to by administration, which is very caring and fabulous. Gaby always shows professionalism and she assures us she will rectify the situation that we experienced. This placed is highly recommended
And the medical and front desk staff are just amazing and very caring. The doctors are all top notch and very funny making for great bedside manners
Try them out… you won’t regret it.

As an accident prone person plagued by frequent sinus and ear infections, I’ve gotten to know my way around emergency rooms and doctors’ offices. Not a one compares with the top-​notch medical care I got here.
Here’s why:
1)No wait: I registered online and15 min later, Urgent Care called with a specific appointment time. I was checked in and getting vitals checked within the hour.
2)Excellent nurses: two different nurses took blood samples for on-​site lab tests. Both– esp Monica– put me at ease right away, explained what they were doing and why, and made the whole needle in vein procedure pretty painless.
3)Dr. Stokes: warm, easy bedside manner; took his time, listened, asked specific questions, no rushing through. More importantly– he’s a super diagnostician. Dr. Stokes figured out what three specialists couldn’t. 3 days later, the sinus headaches, ear pain, fatigue, swollen glands are gone. I feel human again.
Can’t recommend Urgent Care at Avery Ranch enough. Go!

Nothing sucks more then being sick over a weekend while your regular doctor’s office is closed.
Desperate for some relief from a bug that had infiltrated our home and bodies the week before, I found myself sitting on Urgent Care’s doorstep at 8:50 on a Sunday morning.
As I sat second in line, car after car pulled up, as person after person formed single file behind me. That place really gets busy very quickly. This didn’t really worry me since, as I mentioned, I was second.
The doors unlocked promptly at 9am. We all coughed and groaned, moving like zombies into the lobby where I waited and waited as those people that were behind me in line, moved in front of me. This caused a minor irritation until they announced that those people had registered on line. Ah! That’s the secret.
I have seen Dr. Wyn and my kiddo saw Dr. Stokes. Both were quick and easy. Some mentioned them prescribing medication quickly but I found this to be a big plus. Who wants to jump through hoops to get antibiotics for a lame ear infection? Not this mama.
Here’s a tip: If you’re on Unilocal on your phone, pull up the full site and pre-​registration is to the right. Also, you can wait at home and they will call you to come in and get you right in. I know this now because I have already returned a second time. Also, they are in the process of expanding so when you pull up it looks kinda deserted or under construction. No worries though, they are still there.

Do yourself a favor and give them a try! I have taken my son to this place at least 5 times. I prefer this place over his pediatrician because 1) They can get us in right away and 2) I don’t have to wait FOREVER! We checked-​in and sat down and maybe waited 5 min. They take us back and do all of his vitals. I tell the nurse I want to do a strep and flu test and there is no arguing. She just does it. needless to say he had strep. I love how close this place is to my house, how nice everyone is and very thorough. They are compassionate with my son (who had to get held down for a finger prick blood test) and I love the doctor.
I hope we won’t have to be back soon but I will always pick them when my son is sick. No more pediatricians long waits for this mama! Lets get in and get better!