Texas Quality Services

TQS has been helping our business for years, and they have saved us numerous times.
Plumbing, HVAC, Electrical, you name it! Justin and his crew have always been our go-​to guys when the unexpected happens. Even though they are usually quite busy, they always make time to get someone out. Usually within an hour or two.
Thanks to Texas Quality Services for years of great service!

When we moved into a new home, everything broke. My home warranty company sent out Texas Utility Services for several plumbing jobs. The plumber was very nice and professional. He explained everything to me clearly. He helped me navigate the cumbersome paperwork/​phone calls necessary to get the maximum warranty coverage, and worked quickly. He ended up doing additional work that was not covered by warranty for an additional charge, and in each case he did the work for less than he estimated, which I appreciated since I was paying out of my own pocket. He also found a few things that were messed up in my bathroom which would have resulted in leaking inside the walls and mold and a huge and costly mess, and took care of those as well. I will definitely call them next time I have a problem.

Texas Quality came out and fixed my water heater & a drainage problem. They showed up on time, fixed the issue quickly, were freindly & professional, and their pricing was very fair. I have used them twice and had excellent results both times.

Texas Quality Services was great! Frank was really polite and professional. Their rates are reasonable. I would trust them to do other work for us.

They have never finished the job and they won’t return phone calls or reply to texts. I think they can’t hire and retain competent employees. Stay away from this company. They don’t deliver what they promise.

Isn’t is strange how one mean person can ruin a 4 (potentially 5) star experience?
Austin Texas in August is like being wrapped in plastic with the sun pointed about 3 inches from your skin. It is unpleasant to say the least. With that in mind, imagine living without air conditioning for over 3 days. That brings you to my life.
My home warranty company sent out Texas Quality Services. Jordan at their office was pleasant and helpful. When another client was a no show, Jordan sent Sammy the tech to me asap. Sammy was also pleasant and helpful. The poor guy was working in the heat, sweating like crazy but remained nice. I don’t know many people that could do that. On the day the work was to be completed, a part on the brand new unit was leaking. Its 5pm on a Friday and of course there is no way for poor Sammy to do anything to help. One more night in hell was my future. He promised to be back Saturday morning.
Saturday morning comes and Sammy is 45 minutes away at 9:20am. At 11am he is still no where to be found so I called and called. No answer. HERE is where the great experience falls apart. I am convinced the poor guy is lost or in an accident or stuck somewhere so I call the GM wondering if he can help find poor Sammy.
THANKS TO JUSTIN STEVENS, GENERAL MANAGER 4 (potentially 5) stars is a 2 (and only a 2 because of Jordan and Sammy). His incredible unprofessionalism, rudeness and hanging up on a customer after threatening to withhold services until MONDAY (Remember it is Saturday and 104 degrees) made me realize that customer services sucks. His exact words were «you are a home insurance claim and I make no money off of you so I went above and beyond by calling Sammy for you and I could tell him to go home until Monday»…click (phone hanging up). Shocker that he didn’t answer when I called back and his voicemail said he is out of the office until July 15 so do not leave a message (it’s August Justin, get your act together).
I thought about calling the owner, who I see has the same last name but I figure whats the point. Brothers stick together. Instead, I filed a complaint with my insurance company. They were so happy to hear that their vendor claims to make no money so I guess no longer referring clients to them means 0 – 0 is, well, 0. That shouldn’t bother the Stevens brothers since they «make no money» anyway.
Texas among other hot states are in «emergency» status right now. It seems criminal to me that a company there to help with situations like this would jeopardize myself and two children because the GM didn’t want to be bothered on a Saturday morning.
UPDATE — SPOKE TO GINA FROM QUALITY (MARRIED TO THE GM, JUSTIN) TODAY 7÷15÷15 AND SHE ADMITTED TO SEEING THIS BAD REVIEW WHEN I WROTE IT AND ADMITTED TO IGNORING IT. CLEARLY SHE IS MEANT TO BE MARRIED TO THAT BULLY.