Stuff Hotel

I deal with Jeff regularly when I rent Budget trucks to move art around for my art business, and by that I mean I have done about 10 transactions with them. Jeff and crew are easily the most well put together staff of any Budget rental location in all of Austin always friendly and efficient. They always have the truck so I want, always quick in an out when I go over there. Just all in all a good experience. If I ever had the need for air conditioned storage I would only call them. Reading the reviews below confuses me, definitely not my experience whatsoever.

The make over of this place is awesome. Everything looks great!

I don’t know what these other people are talking about. I rented a truck and storage from these guys. They were super busy but still made me feel welcome. Even with the volume of business at the time they still had me taken care of in a timely fashion. I needed a moving truck and was actually looking for storage. When I arrived I realized they weren’t just a budget truck rental but a storage facility as well. They met all my needs. They showed me available units, found the perfect size for my needs and rented me a truck. It was so convenient to have it all in one place. I recommend these guys to anyone looking for storage or a truck rental… very professional.

Same lousy place, now using a different name? Here is my story !
On my way to this location, I was cut off my some butt-​head driving all crazy on Lamar Blvd. I got to the location and started filling out the paper work for renting a truck (same owners have budget truck for lease) and then noticed the manager walk in .
Holly crap, it was the same guy who cut me off. I spoke to him, and he totally ignored me, acting all busy. He was busy cause he was late to work. I told the store clerk the guy was a complete jerk and that I wanted to call the police on his driving, but my partner begged we get started on our long day of moving.
I leave, and call the office number on business card I found at their office. I told them the same story (answering machine). 10 minutes later I get a call from this irate manager saying «why dont you come down here and say this to my face ! «.
I was shocked, and got very upset. Yeah I will never ever use this place, it after they allow their staff/​managers to call people and provoke them. When we called to the other office to complain they said they could care less about the incident and didn’t care and that they only leased those trucks from Budget.
I called Budget Corp, and they said they would deal with him, and apologized (over and over again) for the incident. I would suggest any other place (storage/​moving) that actual cares about customer service.
update: looks like he lost his contract with «I dont care about them» trucks by Budget…

Sigh. Please train your staff! Their painfully obvious lack of experience looks like incompetence on your company’s part. Thank you.