South Point Hyundai

Honestly, I don’t know what the deal is. The last time I visited, I came here for an oil change with an appointment, and it took all of 20 minutes to do the oil change.
I had an appointment for this morning at 11:45 for an oil change. I arrived on time. It is now 1:28, and they just took my car back.
UPDATE: I managed to leave around 3:30. They were definitely quite busy. It certainly shouldn’t take that long to perform an oil change, but the manager did take $ 20 off my bill.

I would first like to say I really regret writing this review. I have always had great service with South Point Hyundai. I have always given them ten star reviews in their surveys. Unfortunately, I just recently had a really bad experience with them and this is how I viewed events transpiring. Last November I turned in my Hyundai Elantra that I leased from South Point. I was so happy with the vehicle I decided to buy a new 2016 model.
South Point was having a special the payments were deferred for the first three months which is what I wanted to take advantage of since I am in the military and moving to a new post with a three-​month old child. I figured I could save that money to help with moving expenses. I made it very clear to them I wanted to take advantage of that program. After a bit of haggling we came to the agreement that I could turn in my car and get the new one with no payments for three months. In addition, my understanding was that I would be covered for any wear and tear on the leased vehicle. About a month later in December the salesman that I bought the car from called me and told me that there was a mistake and that Hyundai was going to debit my account again and that I could either pay the bill and he would give me a refund or they could just pay the bill for me. I told him I would pay the bill and take the refund. I later sent him a copy of the invoice.
After not receiving a refund check by January I contacted him again to see the status of the refund. He told me that they needed another copy of the invoice, so I sent it. In that same month my account was debited again by Hyundai Motor Finance (HMF). After going back and forth between the dealership and HMF about getting the refund and the documents that needed to be provided, I finally was able to get an answer from a HMF Customer Service representative. He told me that the dealership didn’t completely explain the terms of the lease when they closed it out and that I was responsible for a $ 400 disposition fee and $ 250 for a dent in the bumper. To add insult to injury he told me that I still owed $ 5. When I called the salesman that sold me the car to see where the confusion was he told me that the dealership said they would only make the final three payments on the lease, as agreed, but would not defer the first three payments on the new vehicle. He pretty much told me there was nothing he could do, but he did offer to pay the $ 5 dollars I still owed out of pocket. I felt that was a little insulting.
I really don’t know where the breakdown in communication began, but I think that I should have been informed that I would still be responsible for over $ 650. In addition, I am not sure why I received a phone call from the salesperson about a refund I was never going to get. But in the end I was left moving to Alabama with a three-​month old baby and $ 650 less in my pocket. That was not the experience I expected from South Point Hyundai when they offered me three months of no payments. I would say in closing I cannot recommend buying or leasing from South Point Hyundai. I do like Hyundai and will continue to own them, I will just buy from a different dealer.

Patrick gaved us exceptional service and went above and beyond the call of duty. He delivered on everything we asked for. We got a very good deal on the vehicle. Highly recommend him as a sales person.

Very very poor experience. Appointment at 7am, I came at 7:10. They did not look at my car until 9:00. Told me takes two hours, end up with 4 hours. Last time, brake light, air filter cabin filter took me 5 hours. Keeps lying to me.

It’s hard to find customer service that comes even close to South Point Hyundai & it’s service techs, specifically Pat & Gilbert. These are two most honest and caring people I’ve met across this USA.

We just have got 2 vehicles from South Point Hyundai — 1^st a purchase, 2^nd a lease. Our first car was a purchase of 2013 Elantra GT & we loved this car! We had been casually looking for about a year & had actually decided against buying because we could not find the right vehicle or dealership. Our last try was South Point. Oh, if we had only started here. The process was great. Very transparent & explained well at every step.
Then we decided that a slightly bigger car was something we were interested in exploring. I looked online with South Point & did some initial «leg work» & we really liked the new 2016 Tucson. We went to the dealership just to look around 7pm in the evening & they ended up staying till 11pm to help us. We have to give a huge shout out to Jay Park — our Sales Rep — he was awesome. He greeted us at the door, listened to our thoughts & questions & then went over all the options available with the Tucson. He really helped guide & refine down the things we were looking for in a newer car.
We walked the lot & he found the exact Tucson that meet our every need & desire. He carefully explained the leasing program & it really made sense for us. We are so pleased!
I have only great things to say about South Point — sales, service & management!

I am beyond words for the customer service I was provided, it’s was exceptional! Thank you Megan for the great experience. A big thanks to your technicians that worked on my vehicle it’s amazing and I’m so glad they left it running better than it has been. My Car feel brand new. Also a big thanks to Carlos who was very helpful. When I purchased the vehicle 5 years ago and up to today! Always quick to help in any way he can. I’m grateful beyond words.

I never thought buying a car could be so easy! Shaun Jones made the process so effortless that it still has not sunk in that I bought a new car. I live in San Antonio, but it was worth the drive to Austin because Shaun was easily able to beat the price of the next two lowest dealerships by $ 1500. The best part was that he gave me the lowest price immediately and there was no negotiation. I had to negotiate with the other 4 or 5 dealerships and they still couldn’t come close. Once I actually got to the dealership, I was in and out within 2 hours. That included the appraisal for my trade in and for financing, which they were able to give me a better rate on. The entire time I did not feel pressured or anything. Love it!

This review concerns the used car and finance departments.
I went to South Point Hyundai because they had, in their used car lot, a specific car that I had already chosen as a car I wanted. The only thing I hadn’t done yet was test drive one, but I had done my research and knew what I was looking for — a 2014 – 2015 Kia Forte5 SX. Very quick little hatchback for a reasonable price.
South Point Hyundai had one of exactly two such Kia Forte5 SXs within a 200 mile radius from Austin. The other was brand new, and not in a color that I particularly liked. This one was a used 2015 (in 2015) with 9k miles on it that they wanted $ 16,900 for, according to Cargurus.
So I went and test drove it. Now, keep in mind, I know cars fairly well, know Hyundais (and Kias are Hyundais) especially well, and have bought quite a few cars in my time. We had financing already arranged through a local credit union, but I was open to letting them try to beat the 2. something finance rate.
The sales guy was nice, accommodating, and not very sales-​guy-​like at all, though I have a feeling he was kind of new. He didn’t grimace or complain when I really tested the car, driving it hard. I do know that I had been handed off to him from the Internet sales guy who could not be there for some unspecified reason, but our sales guy did nothing to make me wish the Internet sales guy had been there, instead.
The car was already around $ 10,000 off the sticker of a new car, and as it was a preowned 2015 in 2015, there wasn’t much consensus from the big websites on what this car should be worth, so I didn’t intend to bother bargaining. Besides, Cargurus showed me that they had started off at something like $ 21k, and the car had been on the lot for about a month, so I figured there probably wasn’t much bargaining room. I let them estimate payments based on the selling price… until I saw that they had it at $ 17,900.
So I told the guy, no, you have it online for $ 16,900 on Cargurus. They corrected the mistake quickly (after looking it up on Cargurus themselves to be sure, of course), then went from there with the payments.
Now this is where it gets silly. Keep in mind, Kias have a 6 year, 60k mile bumper to bumper, fully transferable warranty. This was a huge plus for a used car, not having to worry about buying an aftermarket warranty. The sales guy even brought it up as a selling point.
We get over to financing, and the first thing the financing guy does is try to sell us a warranty.
I wasn’t surprised. I knew they were going to try to sell a 100k mile aftermarket warranty or a tire warranty or something. So I said, «No, the warranty that the car still has is fine. It’ll take me a while to get up to 60k miles anyway.»
His response was, «Well, I know Hyundais, and it’s the same warranty, and it only covers things once if they break. If the same thing breaks twice, you have to pay for it.»
I really wasn’t sure how to respond to such a blatant, absurd lie. Not only would that be a ridiculous stance for a company to take on a factory warranty, but is he sitting here telling me that the car I’m about to sign papers for is likely to break down multiple times, for the same cause, within 60k miles? Really? Way to close that sale, guy!
I just laughed and said «no thanks,» but I was still a little stunned. What else can you do, though? Had I said «You’re lying,» he would’ve gotten mad and defensive and made up more crazy things, I’m sure.
Everything else went off without a hitch, and we have received plates and the car is fine, no complaints at all. But definitely do not trust a word the finance people say. Always remember that they have enough incentive, to trick you in to addons, that they will say things like… that.
Normally I would consider this a 4 star situation except, seriously, lying straight to my face like that? Pretty insulting.

I have to take a moment to thank Shawn Hamze for going above and beyond in our recent purchase.
We looked at a 2016 Tucson and decided to lease, at the last minute (already had all the paperwork done) we changed our mind and decided to buy, my wife liked it so much we just want to keep it, and Shawn really went out of his way to make the transition form lease to purchase a simple and pleasant experience.
This is our second Hyundai from South Point and third Hyundai in the family. The service is always great (love Janae) and if you want to work with a sales rep that cares about making sure you get the right car see Shawn. We will be back when I decide to replace my Genesis.

You may have to go thru hoops to get the deal you saw online.
Here’s my story:
My car was being repaired and the repair costs were over $ 1000, so I asked for their trade in program, they told me I could trade my car and not have to pay for the repairs if I decide to buy a new car at that dealership.
On 11/​09/​2015 I went to the dealership and told the salesman I wanted this car:
he said the car price was wrong online. After lots of back and forth and submitting a complaint at the BBB and emailing the general manager I was able to get them to honor the deal. I got the car for a subtotal of $ 13 755 minus $ 500 valued owner discount and $ 500 for my trade. After taxes and title, etc… total of $ 13,918.72. I paid $ 4000 downpayment so total to finance was $ 9,918.72 and with financing at 1.90% APR for 36 months I ended up paying $ 10,220.04, so basically $ 301.32 of just interest charges. Don’t let them fool you, demand to speak to a general manager to get the advertised price. Once you talk to a general manager suddenly all math makes sense, before it was all «Oh, xxx is included in the price, thats why its $xxx more, I cant lower it down cause its already included, etc…».

Gopal is the best, so helpful and nice! I highly recommend working with him! Thanks for helping me find my brand new 2016 Hyundai Santa Fe sport! It’s amazing!

I kinda expected more from this place as far as getting updates and letting me know whats going on, I like the place and thing they are sweet and all but I sat for almost 5 hours one day and told to come back and wait another 5 hours for a part to be installed, seen so many people come in and go and I’m still on this leather chair, the reason I’m kinda upset is because the updates we did get didn’t make sense, we came to have ac worked on and then we hear something about out bumper not being lined right
And all this extra feed but nothing about what we came here to do, waiting is a must I know but coming back and telling me all the stuff your employee is messing up and has to fix in response to working on the car is a killer, I was thinking its taking longer basically because the guy keeps messing everything up???

Oscar E. Bailey made my family’s day! We went to get an oil change today and as usual got taken care of by Gilbert and the staff. My oil changes with Gilbert and the staff here are always pleasant.
We really always enjoy the hot chocolate. And everyone that works there, yes even at the end of the day, is so welcoming. We had an awesome ride in the shuttle service from a great goofball that likes to wear his cowboy hat. Can’t remember his name, but he was very entertaining to my son while we went to the bank before 6pm, which was a must.
Back to Oscar, I like the Hyundai vehicles a lot more than I let on… But while waiting for the oil change, my family and I had to visit the cars on the lot. We saw 2 something’s that caught our eyes. Oscar was more than helpful! We had stars in our eyes for the 2 vehicles we liked. He didn’t ask questions, he said let me get the key and show ya the inside. I needed to see the inside really badly! LoL.
If your a Great salesman who has an awesome personality, you’d know like Oscar, that in our family the hubby is sold on motor and torque, and I’m sold on body style, shape, legroom and use-​ability.
Oscar you made our family’s day for sure! We’ve got plans to come for the sons first vehicle. You also had my son leaving with more stars in his eyes than when we started. He went on and on about how he needed to meet with your big man in charge about that hellcat. I may be remembering it wrong, I think my son was saying his name was Stark? I’m not for sure if that’s Iron Man’s brother, LoL, but now he wants to meet Mr. Stark, shake his hand, take a test drive with him and learn how he got where he is today to be just like him…
Oh boy, that was a lot of typing. Anyway. Thanks to ALL at Hyundai. It’s probably the only place I know of that my family goes happy and leaves happy every time. I truly believe that, even though you all go through hard work to make this place the atmosphere that it is, you all work as a team. It reminds me of one bear hug after the other, after the other, after the other. LoL
Can’t wait for my next oil change!

I am not writing this as a 1^st time Unilocaler just to complain — you can see that I reserve the 1 stay for something I think people should stay away from. And let me just say this — I got a deal on my sale, but the interactions were horrible.
⁶⁄₂₃ — test drove a Santa Fe — at one point my wife drove it and I sat in the back to see what the passenger feel would be like — my salesperson was texting on his phone.
⁶⁄₂₆ — salesperson offered to drive the car to my friend’s place so we could see how a car seat/​stroller would fit. He went down on price, but I said I need some more time and wanted tint on the car. Sales person raved about the customer service. I told him I’ve been looking on
. He said that he was going to tell me to do that but he couldn’t on a company phone (I don’t care). I talked to Roger Beasley and they offer a lower price. *I don’t want a hitch but my salesperson said they can’t take it of. In the end, SP gets the lowest price. We buy it around 745pm. My wife drives the car home with some alerts. (10 min after purchase)
⁶⁄₂₉ — 1^st Monday (3 days after sale) — I call the sales person to ask what’s going — still driver blind side alerts flickering. They can’t fit me in. Also, no service advisor to speak to. My sales person says they will try to figure it out. I leave messages for the sales manager and business manager — no calls back. Service manager calls back 20 minutes after I left a message with their receptionist. They said — bring it in tomorrow morning 7am, but no one can see it til 8am on Tuesday.
I call Round Rock Hyundai –diff dealer. They say they are booked but to swing it by and they’ll take a look. They tell me they’ll have to take off the bumper and hitch — so 2 hours, but they can get me in at 7am and someone will start at 730am on it Tuesday. I call SP — they didn’t even enter the reservation yet — it’s been 2 hours since I call them. I get an email confirming the appointment. I try to call to talk to my assigned service advisor several times — I get «on lunch, busy, and I’ll leave a note on her desk» — no call back ever. So I cancel SP.
RR tells me also there is another person’s name on their internal website as the owner of the car and a warranty start date back a month. I call the salesperson and he says he doesn’t know what I’m talking about. I tell him my service experience and he says — sorry i can’t do anything. I’m sales and they are service. I tell him that he tried to sell me on customer service and is now a husband promising services from his wife but throwing her under the bus now.
In the end — Round Rock took care of my car. Said it was an issue that Hyundai got a notice about awhile ago. They took care of my car under warranty for free. See their 5 star review on Unilocal.
My sales person also asked for 10’s on his review when he sold me the car. I told him that if he didn’t solve my issue to expect 0’s or 1’s. Btw — RR said they could remove the hitch ~$ 60. It’s do-​able. My sales person just didn’t give me that option. I finally got an answer from Hyundai USA and the business manager that they thought someone else was going to buy the car a month ago so that name was in the system. Too bad my salesperson never knew what the system was and didn’t know how his company really works.
Amazing how you buy a car on a Friday and you mean nothing to them on a Monday — but what else would you expect from a car dealership. .. sometimes being treated like a human takes a human. ..

I’ve been coming here for an oil change and car wash every three months or so for the past four years. It’s the most convenient way to keep a maintenance record in case I ever have to enlist my warranty.
I don’t think I’ve ever come for an oil change that took less than 1.5 hours, and 2 hours is typical. (Once it was 3.) And despite the fact that a car wash is included in the price, they try to talk me out of it about every other time I come in the basis that they’re «really backed up».
The staff are generally very friendly, going around offering snacks and coffee to those in their waiting room. But what leaves a bad taste in my mouth is that each time I’m checking out they make a hard pitch to get me to leave customer feedback online and to leave «all 10s». Once a guy even said, «If you’re going to leave anything less than all 10s, it’s imperative that you call me first.»
I get that they’re not interested in genuine feedback from their customers, so I’ll leave it here on Unilocal instead.

Extremely satisfied with service here! A special thank you to Stacy in Service, who’s customer service and proactive support was so refreshing. (Especially compared to the Hyundai dealership I originally bought my car from in San Antonio.)
I came in to service for a tire replacement yesterday. Still under a tire warranty package, so Hyundai is supposed to replace my tire at no cost.
Only thing is, the original dealership I bought the car from in San Antonio needed to give this Southpointe Austin dealership an authorization code. This should have been a simple phone call, except they hung up on Stacy (the Hyundai Southpointe specialist) five times, and finally on the 6^th call, true to their history, were rude and unhelpful, stating we should try again tomorrow.
Although none of this is Stacy’s or Southpointe Hyundai’s fault, they apologized that I had to come back another time and gave me a free oil change and cleaned my car.
When I came back, they kept their word and offered to help me clean my car (I had some items in the trunk), which I preferred to do myself, but was still also very kind and appreciated. I will be coming here again for future services.

This is a 1 star rating, but it’s much worse than it appears as I’m rating on a curve.
Advice: get your service/​buy your car somewhere else. My tire replacement was scheduled for 10:00 this morning and it still isn’t complete and it’s 1:45. I was informed it would only take 1.5 hours. Oh, and Hyundai was the one who damaged my tires in the first place.
Here’s my story:
Transmission Repair covered under warranty took 1 week to replace and it was discovered that Hyundai had damaged my tires and rear differential during the tow.
The rear differential took another 1.5 weeks to replace (under warranty). South Point Hyundai informed me that they would not process the damage claim for the tires (even though they admitted that they were damaged) and that I would need to.
20+ phone calls to Hyundai USA, Hyundai Roadside, Agero and Infinite Management (Hyundai sub-​contractors), multiple email (including abusive customer service) and 2 months later I received vouchers to replace my tires.
I scheduled my tire replacement appointment and was informed it would take 1.5 hours. However, South Point Hyundai, instructed me that I had to verify that they had the parts in stock. That’s correct, the Service people wouldn’t check with Parts — I needed to. I called the Monday before my Friday appointment and was told they had 3 in stock. I was told to call again on Wednesday to see if they the remaining 1 in stock. On Wednesday someone finally ordered the tire.
So today’s the appointment day and It’s now approaching 4 hours on this service call for replacing tires.
Icing on the cake: the invoice came in $ 200 over the estimate and they’re looking for me to pay for it.
This place is absolute and definitive garbage.

Went in at 5:30PM and left at 7:10PM. They still needed documents signed by my wife. So they went to my house in Kyle to get them signed. We still needed a marriage certificate so I called Jamie who helped me with the financing told me don’t worry about it. The car I traded in was valued at 1,400 and they gave me 2,000 for it. Erika Cerda was so hopeful and Jamie was awesome. I have never bought my own car and they certainly made it a positive experience for me. Thanks Hyundai for being sooo Awesome!

So I did some in depth research before I visited this business. I have been to auctions, other lots, and have a few car salesman as friends. So I knew the routine. First time car buyer. I bought the 2013 Veloster Turbo. In white. Not the color I wanted but was the only manual transmission within 200 miles. Also had all the features I wanted. Test drive went smooth, although I did let my sales guy talk me down from really driving it. I had planned on hitting east Stassney near Burleson rd to test the road noise and suspension. I wish I had now. The road noise is Significant almost deafening, especially on the tollway. Hind sight.
Patrick was my salesman and he was pretty honest with me. I test drove the BRZ, FRS, and the Dart 2, so I knew what was out there and what I was looking for in options. Turn signal mirrors, cruise control, manual, great MPG, and a fair deal. I walked in debt free, car free, and armed with knowledge. After about a week I decided on the car, and walked in with a price in mind. 22.500. Sticker was over 26. I walked out at 22 flat. With 6.5%, and was happy.
The service department is helpful, but at dealership prices. I had all my tires insured through a separate company DT, and now I get lifetime balance and rotate free. Plus replacement. Whereas one visit for the same services cost me 65 $, per visit. No thanks.
I also bring my own oil for changes. Royal Purple, and it only costs 20 $ to change for me. Cuts out the hassle and time of pulling and recycling my own oil.
One snaffu did happen though. I had my tires rotated and when I received the car back, one wheel wasn’t completely tightened. So that means the tech didn’t notice a metal on metal thunk as he drove it across the lot, twice. Shameful. I did when I drove it ten feet. So any damage to the front bolts and rotor will be brought back for repair. Negligence. Lost a second star.
The service personnel are very helpful. The cappuccino maker is cool. The couches sink in and make you feel diminished when looking up to talk to a rep though. The car wash personnel are better than any wash I’ve yet had in Austin.
I return every so often looking at possible upgrades. But I’ll keep my blue and white Veloster. No trade, so don’t call me.