Petco

Awful rude older lady wGray hair (I’m gray too) that’s just not friendly in Round Rock! Left the place and will not be back. Her customer service skills suck!

Five stars are for Brandon! I recently moved into the neighborhood and this Petco is very convenient. Everytime I go there I hope that Brandon is working. He is always nice very helpful and cheerful !
Brandon deserves to get kudos from his management!
Retail is a very hard business to work in but Brandon always has a great attitude!
Cody is supposed to be a manager. I really think it should be the other way around Cody needs to work on his customer service skills and his approach. He doesn’t come across as friendly more confrontational. I tried to avoid him when I go to the store.
I have also met the other manager Raphael. Raphael helped me out when Cody would not. He was nice he and explained why Cody felt he was unable to help me make a return, and sent me away.
I also met a young girl that works there. She seems to be very Clueless and Unsure how to interact with people but that probably just comes with age, and experience.
The store is clean and well-​stocked.
If you happen to shop here hopefully you will get to meet Brandon and let him know he’s doing a great job!

Not sure I can tell the difference between this and Petsmart. Both are in almost the same location. Use coupons on dog food, look online first, I always save $ 3 – 8 every time. Staff is nice here even recommended I try a dog cookie as they’re fit for humans too. I passed, maybe next time. (not) I buy only dog food here, but might start looking elsewhere online as prices seem about the same.

Petco is a great store. This location however has very rude customer service. Kaci in particular is very harsh with the customers and unpleasant which sets a very negative tone. I love Petco though and would go to other Petco locations where the staff is pleasant and helpful.

This is about the store — not grooming or training.
The staff has always been pleasant and helpful. One of the cashiers was awesome enough to recommend a new type of pet food for me (avoiding chicken/​chicken protein) and gave me some coupons for them! Suprisingly helpful! The store isn’t stinky, they have some really great sales sometimes, and they sell the kind of food I need!

On May 7, 2015, I took my dog to Petco to be groomed. DO NOT TAKE YOUR DOG THERE!!! He was not groomed properly. His hair was cut some short, some long. Very uneven. His nails didn’t get cut. TERRIBLE CUSTOMER SERVICE! I went back in and called. While in the store I was told, to bad, there isn’t anything they can do. I then called and made a complaint. Never heard back from anyone. I was charged over $ 60. For bad service and rude customer service.

This location is always clean and employees are more than just friendly. We’re a pretty product-​specific family so the employees are always helpful in ordering or letting us know when shipments arrive. I also get some pretty awesome coupons that are helpful when we pay a pretty penny for our dog’s food :) Use your Petco perks card! And don’t forget to donate to your local charities at the checkout!

I wouldn’t bring my dog here again if you paid me. They didn’t wash my dog when they groomed him but more than that the store manager is the rudest most accusatory person I’ve ever met in my life. Thumbs waaay down. I should have read the Unilocal reviews BEFORE I brought my dog here. It would have saved me a major mistake and headache. Do yourself a favor and go somewhere else.

I just had my dog groomed today for the first time. I adopted him 7 months ago and was scared to leave him with someone for 4 hours…
I felt rushed when I dropped him off. For a first time, I needed to know more and feel good about leaving him. When I picked him up, the girl working just told me where the ticket was and to go pay. I came back and asked how he did. she said he was a little afraid of the dryer.
I guess I expected more. Not pampering like a 5 star spa… just to show some caring. I may go back, I am still going to shop around for groomers for next time.

What a disappointment! In short… found a dog on the side of busy road, didn’t have time to drive to shelter thinking I work next to Petco! Petco clerk very rudely told me they are not a shelter and shut the door to my face. I used to take my dogs there for grooming since it is close. I am done with them. They do not care about animals they just want our money. Now they advertise to partner with dog rescue on TV. What a joke! I am determined to never buy anything there again.

Please boycott this location.
Google petco lost my dog… The articles are about this location.

Excellent reptile/​amphibian section, much better than that of the nearby Petsmart. Knowledgeable staff and frequent clearance items near the registers keep me coming back.

It’s Petco. What is there to say. People who have pets shop here. Done.

This Petco has a great pet grooming salon. The groomers are top notch. They did an excellent job of grooming and trimming my Shih Tzu, and it costs half of what other places charge. I really like to support the smaller mom and pop places, but when you have three dogs (three breads and in sizes small to large) it gets really expensive. This Petco grooming salon is awesome.

I absolutely love this Petco. I came in a few weeks ago planning to buy 2 Robovorski hamsters. I had been talking about buying them for a few weeks, and I am glad I waited. When I spoke to one of the super-​helpful associates, she recommended that I adopt hamsters instead of buying them. I didn’t even know you could adopt rodents! Evidently, someone had brought in some baby Robo hamsters earlier that day and I got to take them home for free!