PetSmart

I took my puppy for the first time to get his nails cut, brush teeth, trim hair, and bathed him. They did a fantastic job. Very reasonable price. Great job I’ll be back

This review is specific to the grooming department. One of our dogs came back from a groomer (not petsmart) last year with a torn ACL that required surgery. Since then, I have scissor cut my Yorkie. Unfortunately he is probably going to need another surgery, so I took him in to speak with the staff about whether or not they could groom him, even though he can only minimally bear weight on his leg. I was looking for a groomer that was well experienced and that would be patient but speedy. I told her I didn’t even care if it looked good, just needed a shave. She hooked me up with CAYLA on this Wednesday evening. She was very kind, gentle, and speedy, and his cut is fantastic! My heartfelt thanks to her. We have experienced a tough grooming road, and she really doesn’t know how much she helped us. Hope to be able to bring our other Yorkie in to her! Highly recommend. Also, you can’t tip on a card here.

This is for the grooming department.
Took my dog (5 lb yorkie/​maltese mix) to this location because another petsmart said they wouldn’t take him because of a mat on his head. Figured i could ask. They took him for a bath, nail trim and cut and took about 2.5 hours. I thought they did a fantastic job! They did have to shave him down pretty low but that was okay with me. I told the groomer it was fine when i was there but she suggested something longer. Called me an hour later asking if she could go shorted. I had told her short was fine when i was there but the call to confirm was nice.
The staff at this location was really nice! i would take my dog here again!

I usually have a great experience here which is why I stick to this location. Today after picking up my dog his face was still very dirty, didn’t even look like they touched it, long ears and he still smelt like sweaty summer heat. After calling to voice my concern no one apologized or even seamed like they cared they just said very shortly «bring him back when eve and we will wash his face «I’m not sure they understand the point of paying $ 60 for dog grooming you expect your dog to smell nice and not have black stuff in his eyes ! Oh and when we get in the car my dog shakes and hair flies everywhere ?? Did they not brush him? His hair is they type that doesn’t shed so that means something was missed

I like this petsmart. It’s a smaller one and sometimes they don’t have all the cool cat toys that the larger petsmart’s have, but that’s ok. The people who work here are very nice. I bought a large cat tree that I couldn’t really pick up and they helped me load it into my car. My cats were very happy.

{THIS REVIEW IS FOR THE GROOMING DEPARTMENT ONLY} I called this morning to see if there was availability for grooming today, and a young lady answered and said, «thank you for calling petsmart where pets inspire us this is Shawna how can I help you.» Sounds professional while you’re reading it, but she said it in THE MOST dreadful, monotone, voice. sounded like she just left a funeral. I hung up without saying a word. No way in hell I would have my pet groomed there.

This store deserves 5 stars for certain things and 1 – 2 for others. I’ll start with the GOOD things:
5 Stars for the associates greeting you as you walk in, overall cleanliness of the store, patient with you as you ask a million questions over product (s), stocked shelves, unkept bathrooms, etc…
They also get 5 stars for helping with the adoption process with the cats and small critters. In fact, I adopted a cat from here and they were very helpful with the paper work as well as guiding me to the items I needed & free food that came with her.
However– the 2 stars (if it wasn’t for the 5 stars listed above, I would only give them 1 star) come in now.
I’ve seen the same dead corn snake sit in it’s tank for over 2 days. The cats more times than not have nasty litter boxes, bedding COVERED in their own hair, low water that’s cloudy & gross looking. As I mentioned above, they greet you as you enter the store & assist you if needed, but what I don’t understand is if you have time to stand in a group of 3 and chit chat in the entrance way… why don’t you have time to clean the cat cages and possibly even give them attention? I watched a lady with 2 big dogs allow her dog to jump up in the cats windows and terrorize them as employees stood around chatting. The rules should be a little more strict about out of control dogs and ill-​behaved children terrorizing the caged animals.
Like I said, I have adopted a cat from here and appreciated how simple the process was, how low the cost is and how well the associate directed me through the adoption. But I honestly do not think the cats get enough attention or cleaning done for them to help reduce their stress. Good job on the upkeep of the store, but please realize YOU GUYS ARE the cats & small critters/​birds caretakers!

So rude!!! I have gone to dozens of petsmart locations and had my dogs nails clipped repeatedly with their rabies tags being accepted. I walk in here to get their nails clipped before I, sadly, jave to rehome them, amd the RUDE girls at the counter said I was wasting my time and the couldnt clip them without a print out from the vet. THEY HAVE DATED TAGS WITH THE VETS NAME AND PHONE NUMBER ON THE TAGS!!! But no… she didnt even attempt to accomodate.

Took my grand babies in this Sunday morning, the girls were friendly and took care of my babies. It only took 2 ½ hours and they called me as soon as they were done. Valerie did an awesome job with my Pomchi & Iris made my little terrier look like a little prince. This was our 1^st time here, I was a bit nervous taking them in to a different place, but I was very pleased with the outcome.
Thanks Ladies :)

Probably the friendliest Banfield Pet Hospital I have been to. Vet comes out and speaks to you about any issues, and even if there aren’t any issues. Great place.

I have nothing negative to say about this location. They typically have what I need and they take excellent care of my dogs. And I love when they have a sale on toys.

The best Petsmart Grooming that my dog has ever had! He smelled good and they really groomed him so well that it helped control his shedding!
He was in heaven when I walked in and I saw him through the glass and he was laying on the floor smiling!
The staff was super friendly and didn’t try to push add on’s at all and it was a great deal for $ 60.00! This is my grooming place of choice from now on when I don’t want to go to one of the DIY Places!

I most definitely will not be back to this location. My dog has been left in a cage for 2 — 4 hours not once, not twice, but three times by either Banfield or the Grooming Salon because someone forgot to call me. The most recent time was today because Liz did not confirm my contact number and instead called my boyfriend’s number instead of mine. As he works night and was sleeping, he wasn’t about to answer that call. After two hours of me not coming to pick my dog up, she failed to rub two brain cells together and call the other number, which is my number, the main number on the account AND the phone number that is listed in their appointment book to check why I had not picked up my dog. Really? Not only that, why does a 5 lb Chihuahua take 2 hours and 15 minutes to bathe and grind nails? When I lived in Ohio, I never waited longer than an hour and they were packed. I walked in this morning and they had three dogs. I’ve also picked up my dog with sores and cuts to her legs and paws during the nail grinding. Just horrendous service.

This review is for the grooming… Katie is AWESOME!
I’ve had some issues with my former groomer (basically they did their own thing and she came home with cuts every time), so I decided to take her to Petsmart because I had a good experience there with another dog years ago.
I was hoping that this would be an excellent experience… and it was. Katie, the groomer, also had a tri-​color cocker so she already loves the breed. My dog looked very similar to her sweet boy so I know she enjoyed working on her. She came out beautiful! I have a long list of particulars because I’m not overly fond of the typical cocker cut. It’s not difficult list to follow, it just requires attention. She was exactly how I wanted her to be groomed with no cuts and no modifications. It’s obvious Katie loves what she does and it shows in her work. I will be back! Thank you Katie for restoring my faith in groomers.

2 stars. Their saving grace is their trainer. Sarah did a great job working with our group. If I could I would give «her» more stars but the review is our overall experience. For the two years we’ve had our dog we’ve taken him to PetSmart and well it’s been doing down hill. Mind you we have taken him to go play and to go for a long walk and even let him swim, still here’s his experience: The last 3 times we came Mal would sit and not budge. He’ll even yank out of his collar and try to run out the door. It’s taken at least 3 people to try to get him to move, one to verbally encourage, one to pull and one to push his bottom to move. He has been verbal, eyes bulge and turn red, he stresses out. I don’t know what he’s endured the last 3 times and they always say he’s had an ok time. He’s been muzzled there and maybe that’s why. Then when we pick him up he’s full of loose fur on his back from being stressed out. We get him home and we then brush him at home (what’s the point of taking him to the groomers?) and get a huge pile of fur from a brush out. We’ve spent so much money for not a lot and a stressed out dog who can’t wait to be taken home. Would love to know what you guys did to the dog… Oh, and yeah we always hear a lot of barking and see dogs on the groomer’s table looking a bit scared.

Clean store… nothing spectacular happened… Staff cashier was friendly but didnt really experience anyone else in the store.

The grooming staff is extremely friendly and helpful. They’re fast, do a good job, and put me at ease about leaving my little guy with them.
This location also has a vets office and a pet hotel inside. I’ve never used the vet, but the hotel staff is very accommodating and friendly.
The check-​out staff has always seemed slightly rude to me, however. (Today, the girl ringing me up was talking on the phone and making gestures at another employee instead of interacting with me in any way.)
I guess the moral of the story is to only come to this location for the services and purchase your pet products elsewhere.

One of our dogs is a long hair, we thought, mutt. She is beautiful but she gets shaggy pretty easily. For awhile we took her to a friend of my mother-​in-​law in Somerville but it didn’t take long for that to become a hassle. So I called Petsmart. Their rates seemed pretty reasonable so I thought I would give them a try. They did a great job! The best part was the way that Macy strutted through the store on the way out. It was clear that she KNEW how great she looked.
The last time I took her, one of the groomers was really excited to tell me that she knew Macy’s breed. It turns out that she is a Petite Bassett Griffon Vendeen. Who knew? I really appreciated her taking the time to show me in the AKA breed guide even.
I am deifnitely a fan and will continue to take Macy to Petsmart to be groomed.

Not my first choice in selection to address my pet needs, but they are located in many places for convenience.

Up front, I prefer to see my dogs Vet or go to PETCO, but still wish to give this place a «fair shake» of a dog’s tail.
Most recently over the weekend, on a Sunday, I wished to get my dogs nails groomed since I tend to either not trim them enough or too much (bleeding).
So to avoid costly kits and tools, I bring him here for convenience as I am driving north on the freeway.
All in all, the young ladies in the grooming answered my questions as I wished to make a walk-​in appointment, or schedule one, but (not being a persnickety person. honestly) I was not impressed with their willingness to help in customer service, and possibly the body language displayed when they saw my 100lb lab (he is naturally a very big & tall dog).
I understand that there are some days when we are all not at our peak & feel great, but in this case my instinct just recommended I go elsewhere. It seems that my jovial big buddy lab felt the same, as he stopped wagging his tail and just sniffed around. etc. (very odd and concerning for him)
After all, if the ladies did not present themselves with concern or care (my feeling/​opinion) I would not want my gentle giant to get involved with them and someone (person or animal) getting hurt.
Animals are like people, we know this, they sense fear/​confidence/​anxiety/​etc. It seemed like a burden for the ladies to attend to me and my dog on this Sunday afternoon, so to avoid any issues or concern. I would rather just avoid the situation entirely.
I expressed a reason to leave and to «come back later». not truly intending on it, wished them a genuine good day, and decided that today was not a good day for me to visit PetsMart.

After an exhaustive week of helping a friend search for her new canine companion. She fell in love with a shepard, lab, retriever mix. Adorable little girl adopted on Chinese New Year.
After adopting the little bundle of joy, it was time to go shopping for… well…everything!
We arrived and found everything we needed for the pup, better known as Andi. A great selection of toys, food, collars, leashes, and crates at decent prices. Friendly staff and of course the best part is you can take your critters with you when you go shopping. I’m not sure how often I’ll make it back, but PetSmart is A-​Ok by me!