Mosaic at Mueller

Lived here for over a year now and they are always on top of all requests and typically very quiet.

I’ve lived here almost 2 years and I figure now is as good a time as any to unload the good and the bad. I would’ve given this place anywhere from 4 – 5 stars a year ago, but…
The Good:
— Location is amazing. If you work north, traffic is not much of an issue. HEB, corner store, parks, running trails, on site work out. Farmer’s Market on the weekend.
— Roomy. Love the high ceilings and large rooms
The Meh:
— Staff. Pleasant to work with and responsive when an issue is first reported. After that response time lags (forgivable), but action and follow up is spotty. You’ve got to be persistent in asking what actions were taken (see first «Ugly» issue below)
— Courtesy Officer. This is a third party contracted out by Greystar properties. They essentially come to knock on your neighbors door if you file a noise complaint. The call gets logged against the offending unit and that’s really all that happens.
— Online portal. Haven’t been able to pay rent online for 3 – 4 months… Not sure what’s taking so long
The Ugly:
— NOISE. This is the main reason I’m probably moving. The walls and floors are terribly insulated. Learned this pretty quick when downstairs tapped our floor, so we quickly changed the way we walk. Haven’t had an issue since. For a year, we didn’t have an issue with the upstairs neighbor. You could barely tell she was home. Then one day… absolute chaos broke out and things were being slammed, dropped, and people were running or stomping through the apartment. It was a new tenant. After asking nicely in person a few times, calling the courtesy officer, tapping the ceiling, shouting, getting management involved, etc. we’ve all but given up. All they have to do is not walk with a heavy heel. That’s all we ever asked to be conveyed to them. Rather than moving the offending party when that message wasn’t clear enough, it was suggested that we move instead… from the apartment we’ve been in longer… over the following weekend for a minimal fee or to another unit in a month with increased rent. That’s where I basically lost it… as a tenant with more invested here and more consideration for others I shouldn’t have to move to another unit because someone else can’t adhere to community guidelines or just be, y’know, a decent neighbor… I’m actually listening to an episode of Family Guy from upstairs as I type this and from the thunderous pacing it appears to either be laundry day or someone lost their keys.
— Build quality. I can feel when every door slam within a 1 apartment radius from mine in every direction. If I’m sitting on the couch, I can feel when the upstairs neighbors clomp from one side of the room to the next.
— Weird pipe. There’s a pvc pipe sticking down from the ceiling above my garden tub that drips weird orange water and stains the tub (which I attempt to clean). It’s not always dripping, so I’m not sure what the source is.
— Garage. The garage was designed for mini coopers and clown cars. Everyone with a truck has an extended cab and parks too close to the SUPER TIGHT CORNERS. Good luck getting a parking spot not on the 5^th or 6^th floor in the evening. I try to stay in my lane, but everyone else seems to want to play chicken at 30mph in the center of the garage. I’m also pretty sure there are reserved spots or derelict cars that could be removed. The entryways to every floor and the stairwell could use a good pressure washing to get rid of college kid barf, gum, trash juice, etc. Also, the signage in the stairwells… A large «4» in sharpie does not really scream «luxury living» to me.
— Trash. The concept of opening the trash chute door seems to be outside the realm of possibility for some tenants. Trash will sit in the trash chute room or outside of it for days before someone gets tired of seeing it… or maybe it disappears. I don’t know. Same goes for people leaving the bags in the halls.
— Hallways. Dimly lit. They need a new paint job. Stained carpets. I can hear every footstep on my floor and the floor above.
Sorry for the novel, but all in all, this is an okay place to live if you get the right unit. My last year was just soured by inconsiderate neighbors. I hope others have a better stay. I advise you all to live on the 4^th floor and wear thick wool socks.

Moved my mom into a one-​bedroom at Mosaic about 1−½ years ago and it’s been AWESOME. Super safe, great amenities, really convenient to a lot of shopping, restaurants, etc. Her granddaughters LOVE visiting, and take advantage of all the really great amenities, including clubhouse, cinema room and two pools. The management team couldn’t be any nicer and professional, and any maintenance issues get addressed super fast.
My mom has made friends with other Mosaic residents and leads a super active social life. She won’t be leaving Mosaic any time soon. Highly recommended.

I have happily lived at the Mosaic for the last two years. I absolutely LOVE living here. Megan and Bobbi are two wonderful people that work at the Mosaic leasing office and have always been such a pleasure to work with. When I got in a car accident, they got me tickets to the Alamo Drafthouse, some Get Well Balloons, and a card! I sometimes will drop by with my dog Curly just for some good conversation. Megan and Bobbi, as well as other leasing office staff, are ALWAYS professional, courteous, and will go above and beyond to assure your happiness.
The amenities here are outstanding! I have hosted numerous parties at the clubhouse they have available to their tenants including my work Christmas party, Summer pool party, birthday parties, and even a bridal shower! Everyone who visits always compliments how nicely maintained the apartment complex is. My girlfriends and I always come here to layout in the summer because the pool is super nice! When we need to cool off, we head straight to the media room where we spend time hanging out and talking. Additionally, any time I have put in a maintenance request, the issue is promptly taken care of within 1 – 2 days. I could go on and on about the amenity/​maintenance perks. I feel so lucky to live here :)
Another amazing thing about living at the Mosaic is the location! I’m a nurse who works at Dell Children’s Hospital so not only is the location convenient from work, but the Mosaic is close to everything. If you want to be in center of of the city, 10 minutes from downtown, 12 minutes from the Domain Shopping mall, you will want to live here!
From the wonderful leasing office staff, to the amenities, and location, the Mosaic is THE place to live. I would recommend anyone to choose to live here :)

This has been the worst, most stressful experience of my life.
Our unit was promised to be move in ready and it was not. It is me, a single mom, with twin 12 year old boys and I take care of my 85 year old Mom. We were given the run around for awhile, until the rat showed up in the kitchen from the hole left in between the cabinets; which they had been well aware of upon move in. The rat was finally caught 2 weeks later by me. A few days later another rat was found in the box springs of my bed! I called the office and NO ONE showed up to help. I removed the box springs, with the rat, alone. When I asked to be reimbursed for the box springs, I was told to consult my renters insurance! They laughed at me. I told the Mosaic manager, Viviana, when she replied that she did not ok replacement of box springs and I did not have permission to do so.
NEXT!!! We had all been infested by rat mites, our bed, comforters, blankets, clothes, hair and mattress.
They bombed the apartment.
Now, 2 weeks later and everything and all of us are infested with rat mites; which Absolute Pest Control can not find the source of yet. We are in the guest apartment once more. I have MS (Multiple Sclerosis) a disease of the nervous and immune system, and they are bombing toxic chemicals again. Obviously I should not be around. They have stated they will let me out of the lease. But expect me to be responsible for packing, moving and all expenses for a new place. With the exception of $ 300’s.
We had endless maintenance issues that are still unresolved.
Rent is $ 3000! Stay away! Poor management and everything is less than you’d expect from a business like this. It’s shameful. They make the tenant who complains feel like peons.
Not to mention the silverfish that eat your cloths.
Not to mention the joke of an A/​C the office pretends they have never been aware of! Ha! Just like the rats, cockroaches, dog poop and filthy halls so many have complained about.
Wait till I add all the emails I have received from management

Mosaic is a decent apartment. For the price and location, it’s a good deal. However, the parking is TERRIBLE. The structure is so narrow you will almost get in a wreck on every level if there is another car. There are also an unnecessary amount of reserved spots that no one purchases. If you get home after 8 or 9 pm, plan on parking on the fifth level or guest parking. It’s infuriating and will take you at leave 10 minutes to get out of in the morning. The gate is also very slow to open. It’s honestly easier to park on the street, which is apparent to most residents since the street parking is now always full. They need to remove so many of the reserved spots. Living in Austin and Mosaic is already costly enough, you shouldn’t have to pay to be able to park on the floor you live on too. If you park in guest parking you have to take the stairs to the 5^th floor then take the elevator, which is incredibly hot and slow. There should just be stairs that go to the roof parking instead of making it a two part process. It makes no sense.
We’ve also had a ton of problems with our AC. It NEVER works properly and even though we have had it worked on 10+ times, it still doesn’t work and we are paying HUGE bills with no help from the front office. Honestly, I cannot wait to move out of this complex. The gym is terrible, the pool tiny and the complimentary coffee machine never works. The location is really the only good thing about this place.

I have been living at Mosaic at Mueller for almost a year and there has been a lot of good things and some bad. I’m sure the staff has already sold you on all the good stuff so I’ll let you in on what they don’t tell you.
1) Your basic rent will jump minimum $ 100+/month when you renew
2) Additional fees to expect every month in addition to rent, cable and internet include: Service fee, water, waste water, trash, trash service fee, customer service charge, and pest control. Oh don’t forget your Austin City electric bill. Moreover, this place is very pet friendly. So pet friendly that they’ll charge you more rent a month for having that awesome pet. True story.
3) Stolen packages and mail. There has been some trouble with this issue and have had 2 items stolen due to UPS leaving packages outside my door. Till this day, I still see people with signs saying «do not leave packages outside my door» around the apartment. The office staff have been pretty good about signing and holding packages for the residents. A service which I really do appreciate.
Overall a good and expensive place to live. I hope this helps! Good luck.

So happy living at Mosaic! Great leasing staff, maintenance is on top of their game, parking garage, well equipped gym and an AWESOME location!

I’ve been at the Mosaic at Mueller for almost two years now and I love it. The leasing staff is very helpful and caring. The maintenance team is on top of it! The amenities are amazing and the neighborhood is very convenient. I haven’t had any issues with my two apartments that I’ve been in here. I couldn’t imagine living anywhere else in Austin at this point in my life. Thank you to all of the Mosaic at Mueller staff and management. You’re truly the best!

Lived here for a year and overall thought the place was decent. Nice gym, garage parking was covered and convenient and the location was great.
However, my roommate and I had a few strange and unpleasant interactions with a certain member of the staff. He called several times to «report» in a very accusatory tone that the door to the garage near our unit had been propped open or deliberately broken or that dog poop had been found in the hallway near us (which we were well aware of). We didn’t appreciate being blamed for situations that were compromising our security and polluting our corridors, especially when we don’t even own a dog.
Also, the place is quite expensive and they were going to increase our rent a bunch after the first year, so we moved.

I moved here from Boston a year ago and ended up moving into Mosiac after really liking the Mueller area and the affordability factor. The staff is very responsive and understanding after having a few issues (normal apt situations) which were resolved in a timely manner. The maintenance crew is also easy to work with in regards to any issues on their end.
This is a great place to own pets and meet friendly tenants. My lady and I have met some great people here and overall enjoy the community.
There are a few non-​sense reviews on here regarding security and having issues with payment. Plain and simple– if you pay your rent on time, lock up your bikes, pick up after yourself/​your pet, and follow the basic rules you will have no problems.
We will be renewing our lease and recommend Mosiac at Mueller if you are on the hunt for an apartment near downtown.

I’m coming up on my first year of living at Mosaic, and I have to say — I love it. The office staff is so friendly and helpful, the grounds are well maintained, and the amenities are awesome (from the pool, to the gym, clubhouse to the movie theatre). I also love the wide range of tenants in the building — I was a little worried that being so close to UT it may be all college students, but there’s such a nice mix of students, young professionals, families and even some much older couples.
In addition to being a great complex, the Mueller neighborhood is wonderful. All of the walking/​running trails, weekly farmer’s market and summer movie nights/​events in the park are an added bonus.
Some people have commented on the security at Mosaic, but I’ve never had an issue — I’ve also never heard any of my neighbors report having an issue (I’ve become friends with many people living in the complex). I’ve also never had an issue with the office staff being unresponsive — in fact, it’s always surprised me how quickly they get back to me after emailing or calling with a question.
Between the price, location and amenities, I would definitely recommend Mosaic to anyone looking for an apartment.

We’ve lived at Mosaic for 6 months. I will not be renewing my lease.
The security here is subpar. There are locked «security gates», but anyone can walk in through one of the many open doors to gain entrance to the garage and the apartments. The loading dock door is never locked, so people come and go who do not live here.
Multiple times we have requested that they repair the first floor door that leads into the building from the garage. The management claims they have been waiting on a part to repair the lock… for six months? So anyone who gains entry to the garage can then gain access to the building and all of our apartments.
There is a «Secure» locked area for bikes, and yet we had a $ 1000 bike stolen from behind these «secure» gates. The bike had two ubolts securing it to the bike racks.
There have been signs posted by residents about packages being left at their door that have subsequently been stolen.
The doors between the street and the entrance stairwell on the side do not fit well and thus, do not close. Once again, anyone can gain entrance to our building and then do as they please.
And now, another door that leads from the garage has broken, so it just sits unrepaired and unsecured.
For the amount of money we pay each month, the security is very disappointing and alarming.
Regarding noise and neighbors: the walls are thick, so you don’t hear your neighbors, which is nice, except when they walk through the hallways talking. The hallways are bland and smelly and remind you of a sterile hospital facility or asylum. The building interior would be much more appealing with some murals or artwork or something. The noise level from outdoors easily penetrates the apartments, especially in the courtyards where voices of people on their patios talking can be heard distinctly even when windows are closed. Keep in mind you would be living by a hospital and a fire station, so the sound of sirens intrudes day and night.
That said, the staff is friendly and maintenance requests to the apartment are fulfilled within 24 hours. The maintenance guys are always friendly, polite, and responsive. Some of the residents got lazy with their dogs and allowed «accidents» in the hallways and stairwells over the winter– that problem was addressed immediately and remedied quickly. The location is fantastic and the neighborhood is wonderful. This area is a great place to live. The apartment interiors are quite nice and of good quality. The mix of residents includes college age to retired.
Overall, it’s not a bad place to live in this area, but I would select a new complex that has better security maintenance. If the Mosaic would improve the security precautions by maintaining secure and workable entry/​exits, it would be a better place to live.

After the management changed, the community went extremely down hill. We ended up moving out and after no correspondence for three months, we get a letter from a collection agency saying that they are collecting money that we were never notified we owed them money. We contacted the Mosaic and they had created a fictional address to send the bill to and admitted their mistake was due to a disgruntled employee that was no longer employed there. We paid the bill and was contacted two weeks later with a second notice of no payment. Again, a mess up on their part. Horrible way to end with Greystar.

Mosaic is pretty good. I was worried it would be like a great big frat party but there are a number of families and older folks, along with a lot of students. The surrounding area is wonderful. totally safe. The management is great-​responsive, fair. Leslie is particularly wonderful thought some of the staff were rude to my toddler. The service staff is AMAZING. They change your lightbulbs for you! It is pricey, and there are some cons. One pool is great, and one is gross. Twice we were woken in the middle of night by raging parties. Sometimes there is dog poop in the hall. The lightening in the apartments is not great. Overall, I liked it. I was happy to move out into our own home, but this was nice spot for a bit.

I’ve been living at Mosaic since May and am pretty content. I have never really noticed any excessive noise — which was one thing I was nervous about because it was mentioned in several reviews I read. The staff is friendly and maintenance requests are SUPER quick. The few I have put it were taken care of within a couple of hours. The parking usually isn’t a problem — unless you’re coming home kind of late. The storage space in the kitchen is kind of ridiculous and there are drawers that are tiny and can only fit a box of snack sized zip lock bags. I can over look the size of storage space though. I do wish the hallways were a little brighter and weren’t super confusing. I’m pretty sure I aimlessly wandered the halls looking for things the first couple of weeks I lived here. I am perfectly content living here and love the area and look forward to see how the area continues to develop.

I’m a current resident at Mosaic and can’t say I have been blown away or even slightly impressed. I had lived in Austin a few years ago when Mosaic first opened and had toured the community then. The apartments and site were beautiful, but I ended up leaving the area. I moved back to Austin in May and knew that Mosaic was where I wanted to live.
I wanted to sign a lease before I got down to Texas and was assured by the office that the process to do so would be no problem. Their definition of «no problem» must be much different than mine. We waited for three weeks to receive the lease documents, and in the meantime could not ever get answers about whether the unit we wanted was still being reserved for us after such a long time of waiting. As we were about to sign the first lease, we were casually told that the unit was handicapped accessible with several differences in the bathroom and kitchen. After a month of talking with the office, they had failed to ever mention that minor detail. I let it slide because I know that sometimes details are missed. But then the games continued. Never getting called back, not being told about due dates for certain fees, etc.
When we finally got to Austin, we were thrilled to walk into our two-​bedroom place for the first time. It looked lovely, but after an hour of walking around with no shoes on, I looked down to my feet and noticed that they were completely black. We do not have stained cement floors, which told me that the floor was just filthy. I then went into our bedroom only to find hair all over the floor. Disgusting. What peeves me is that I know if I don’t leave this place spotless when I move out, I’ll be nickled and dimed for every speck of dirt… yet they don’t have the decency to clean for new residents.
Beyond the cleaning, our apartment and the facilities are great. The hallways, however, spell strongly of dog urine/​mold (depending on the day). In my opinion, they value potential new customers over their current residents, which is why after only two months of living here, I can safely say I will not be renewing my lease next May.
For the prices Mosaic charges, I expect more. The gym and pools are great, the courtyards are lovely. But they need to be more helpful when a resident is having a problem, and by god, they need to get the moldy, dog urine smell out of the hallways.

I LOVE living at the Mosaic at Mueller and have gotten REALLY spoiled with outstanding customer service from the office team, a wonderful location, maintenance staff that goes above and beyond to help ASAP, super security (from access locks everywhere to patrol officers that check the garage and property thoroughly), a great gym, event space, amenities galore inside the apartments and just some good people in the community.
Oh, did I mention the Farmers Market on Sundays, the Mosaic Market (aka: the best little convenience store ever), hike and bike trails, boot camps in the park, and the new HEB?!? Ummmm… yeah!
As a 2^nd year resident, I have definitely seen (and felt) the change with the new management team that kicked things up a notch beginning in January 2014. Each and every maintenance request is handled quickly and every visit to the office is just a nice experience with people that genuinely care! Kudos, Team Mosaic!

I am sad to say that my time at Mosaic is about to come to and end. I have been living in the community for nearly a year and have had only good experiences when interacting with the office staff, maintenance workers, and my fellow residents. I am leaving only because I want to live downtown.
The pros:
— Maintenance is responsive and efficient
— Leasing office staff is receptive and knowledgeable of the surrounding area
— All public areas are kept very clean, even the chairs around the pool are arranged neatly every day
— Utility cost is relatively low, aided by the awesomely high ceilings
— Appliances are reliable and construction of the units is high quality
— Location is AMAZING, 10 minutes to downtown with traffic, 15 minutes to Research Boulevard for north-​bound commuters. There are also some great restaurants and parks close by
— Sunday Farmer’s Market is held right next door
— The nicest HEB is Texas is about a 90 second drive away
The cons:
— The grills do not always have gas, however there are many to chose from so this is only a minor inconvenience
— The provided internet connection is restrictive in its upgrade options
— The parking garage is noisy, you will hear car alarms if you live close to it (caused by large trucks driving through)
This was the first place I called home in Austin and I am very glad that I lived here. Though it is a little on the pricey side you really do get what you pay for, and the community will stop at nothing to make sure you are happy.

I just moved in, so I plan on updating this as I continue living here, like I’ve done with other places in the past. I was torn between 3 and 4 stars.
Let’s start with the pro’s:
1. Really amazing amenities. Big party room, big gym, nice office center, theater room and game room.
2. Friendly staff when you go check out a place.
3. The apartment that I am in is really nice (2 bedroom, 2 bath), I love all of the storage, counter tops, island in the kitchen, the appliances are also great. Hard wood floors in all of the main areas. Big soaking bath tub in the guest bath.
4. Secure parking.
5. You can choose to have walls painted (125 per wall) which is a nice touch.
6. 2 nice pools, and nice outside common areas.
7. Full size washer/​dryer (in my unit)
8. Close to everything. 2 major shopping centers, not far from downtown, the University and more — also an awesome farmers market on Sundays. There is even a small grocery store in the building.
9. Lots of great walking trails.
10. New Thinkery just opened across the street.
11. Nice big recycle center in the building.
12. While I don’t own pets, a lot of people do, and it seems like a pretty pet-​friendly place with lots of great places to walk dogs.
13. Movie rental box and ATM IN the building.
14. Common areas and hallways are kept clean.
15. Maintenance is great, they even changed my lightbulbs for me, they are really quick and very kind.
Con’s:
1. It is almost impossible to have people over — there is guest parking on the 6^th floor, which there is no elevator on, so if you have guests who are elderly, have physical disabilities or you are having someone to do any work in your house, it’s kind of a pain for them to get to your place having to go down one flight of stairs.
Once a guest is in the garage, there is no way for them to get in the building, so they can’t just walk to your apartment. So if you are having more than a couple people over, plan to be walking back and forth A LOT to let people in.
2. Either my neighbors are really loud or their is not much noise control. You will hear footsteps, TV’s and music and you will hear washer and dryers and each bass note of every song. WhileI love hard wood floors, I’m guessing it is the reason for the excessive noise. Not sure what they can do about this, except encourage people to be aware of the issues with the thin walls/​floors, and hope for the best.
*I changed my rating from a 4 star to 3 star because of the noise issues.
3. While the amenities are great — some are only available during office hours, which is a shame if you work. If you want to use amenities after hours (theater/​game room/​main community room) it will cost you $ 75 on weeknights and $ 125 on weekends.
4. You do not have a choice but to pay for cable and internet. I don’t watch TV, and there was not option to just get internet. I had called TIme Warner and there were less expensive options if I could just go with internet, but the deal they made with the building there is no choice to not have one or the other, it’s part of your rent.
5. If you come home after 8pm you will have a hard time finding a parking spot (unless you buy a reserved spot). Tip — you can almost always find a spot on the 5^th floor of the garage.
6. It will take you a long time to figure out the building — neighbors joke about it, it’s like a giant maze with very few directional signs, good workout.
7. The fire/​smoke alarm is insanely sensitive, you’ll have to put all your fans on, the oven fan, open the door if you want to cook. I’ve even had it go off using the microwave. I’m all for fire safety, but it’s kind of a pain to have to go through all of that to use the oven or microwave.
All in all, I’m glad I moved in. I’m hoping as they continue growing that some of the issues will be taken care of. With so many new apartment buildings going up in the area, I’m guessing they will have to do a lot to keep competitive. I’ll keep updating as my lease continues.